Stan Phelps, CSP 2021 Speaker Packet - Keynotes & Workshops That Drive Loyalty & Sales

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Stan Phelps is a Forbes Contributor, TEDx Speaker, and Certified Speaking Professional. His keynotes and workshops offered at StanPhelpsSpeaks.com focus on how to create meaningful differentiation to win the hearts of both employees and customers. The benefits are increased loyalty, retention, and referrals. He's the best-selling author of: Purple Goldfish 2.0 - 10 Ways to Attract Raving Customers Green Goldfish 2.0 - 15 Keys to Employee Engagement Golden Goldfish - The Vital Few Blue Goldfish - Using Technology, Data, and Analytics to Drive Both Profits and Prophets Purple Goldfish Service Edition - The 12 Ways Hotels, Restaurants and Airlines Win the Right Customers Red Goldfish - Motivating Sales and Loyalty Through Shared Passion and Purpose Pink Goldfish - Embracing Weirdness and Amplifying Weakness to Differentiate in Business Purple Goldfish Franchise Edition - The Ultimate S.Y.S.T.E.M. for Franchisors and Franchisees Yellow Goldfish - Nine Ways to Increase Happiness in Business to Drive Growth, Productivity and Prosperity Gray Goldfish - Navigating the Gray Areas to Successfully Lead Every Generation Red Goldfish Nonprofit Edition - How the Best Nonprofits Leverage Their Purpose to Increase Engagement Diamond Goldfish - Excel Under Pressure & Thrive in the Game of Business Silver Goldfish - Loud & Clear: 10 Keys to Delivering Memorable Business Presentations Red Goldfish Promo Edition Connect with me at stan@purplegoldfish.com or +1.919.360.4702.

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"Satisfied employees lead to satisfied customers. Long-term employees lead to long-term relationships with customers." Employee Engagement Matters. This is one of 11 takeaways from the book Green Goldfish 2.0, co-authored with Lauren McGhee. Here's a handful of others: NEED TO GO BEYOND DOLLARS Studies show financial compensation is not a strong long-term motivator for employees. Money can be more of a hindrance than a help. LEADERS CREATE THE EXPERIENCE As many as 75% of employees voluntarily leaving jobs don’t quit their jobs … they quit their bosses. CARING COUNTS IN LARGE AMOUNTS Of 75 possible drivers of engagement, the ONE that was rated as the most important was the extent to which employees believed that their senior management had a sincere interest in their well-being. HEED THE 3B's OF BUILD, BELONG, AND BECOME Green Goldfish fall into three categories: Building: Creating a stable environment where people can thrive Belonging: Enabling high functioning teams and recognizing their efforts Becoming: Empowering employees to learn, give back and take control of their destiny START SMALL, START NOW Start small when adding a signature extra and add more gradually. The best brands are those that boast a whole school of Green Goldfish.

Employee Engagement Matters - Green Goldfish 2.0 Top 11 Takeaways

Stan Phelps, CSP 2021 Speaker Packet - Keynotes & Workshops That Drive Loyalty & Sales

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