Stan Phelps is a keynote speaker and workshop facilitator focusing on loyalty. He is looking to shift a business paradigm: Focusing on the customer and their experience, instead of the chasing the prospect. He also believes you can’t have happy enthused customers with happy engaged employees. Culture is an ongoing commitment, not a campaign. His books about customer experience and employee engagement are called Purple Goldfish, Green Goldfish, Golden Goldfish, Blue Goldfish, Red Goldfish, and Pink Goldfish. They all focus on the little ways to drive differentiation, increase loyalty and promote positive word of mouth. Stan is based in Raleigh, North Carolina. You can connect with him at stan@purplegoldfish.com or call +1.919.360.4702.

1. Little things make
the biggest difference
KEYNOTES &
WORKSHOPS
stan@purplegoldfish.com
+1.919.360.4702
CUSTOMER EXPERIENCE | EMPLOYEE ENGAGEMENT | TECHNOLOGY | PURPOSE
STAN
PHELPS

2. stan@purplegoldfish.com +1.919.360.4702
He is a TEDx Speaker,
Forbes Contributor and
IBM Futurist focused on
the future of customer
experience, employee
engagement, technology
and purpose.
MEET STAN

3. Click to read Stan’s
latest Forbes post
Stan inspires brands to be remark-able,
showing them how to stand out in
ways that customers and employees
can’t help but talk about

4. BENEFITS
Actionable solutions that:
- drive loyalty
- improve retention
- promote word of mouth
- increase engagement
stan@purplegoldfish.com +1.919.360.4702

5. RECENT CLIENTS AND EVENTS
stan@purplegoldfish.com +1.919.360.4702
OVER 250 EVENTS, STAN
HAS SPOKEN ON EVERY
INHABITED CONTINENT
AUSTRALIA, BAHRAIN, CANADA, ECUADOR, ENGLAND, FRANCE, GERMANY, HOLLAND, ISRAEL, MALAYSIA, PERU, RUSSIA, SPAIN, SWEDEN

6. RECENT TOP
BRANDS
stan@purplegoldfish.com +1.919.360.4702

7. KEYNOTES & WORKSHOPS
stan@purplegoldfish.com +1.919.360.4702
PRAISE FOR THE GOLDFISH SERIES

9. WHAT HE BELIEVES
stan@purplegoldfish.com +1.919.360.4702
The audience needs to be engaged for
learning to take place. I create my
presentations with numerous activities
to maximize interaction and enhance
the audience experience.

10. CUSTOMER EXPERIENCE,
EMPLOYEE ENGAGEMENT,
TECHNOLOGY & PURPOSE
SIX POPULAR
KEYNOTES/WORKSHOPS

11. stan@purplegoldfish.com +1.919.360.4702
LONGER KEYNOTE EXAMPLES
20 MINUTES 20 MINUTES

12. CUSTOMER EXPERIENCE LOYALTY WORD OF MOUTH Click to view Stan’s TED talk
PURPLE
GOLDFISH
stan@purplegoldfish.com +1.919.360.4702
KEYNOTE OR WORKSHOP

13. WHAT EVENT PLANNERS
ARE SAYING
“Stan captivates audiences and
delivers valuable insight in the form of
engaging stories making people feel
connected. The audience left inspired
with new ideas for their businesses.“
- M.A. Event Director Montreal

14. EMPLOYEE ENGAGEMENT LOYALTY RETENTION CULTURE
GREEN
GOLDFISH
Click to see Stan’s interview
about 3D Development
stan@purplegoldfish.com +1.919.360.4702
KEYNOTE OR WORKSHOP

16. GOLDEN
GOLDFISH
Click to view Stan’s keynote at the Global
Service Design Conference in Stockholm
stan@purplegoldfish.com +1.919.360.4702
KEYNOTE OR WORKSHOP
STRATEGY LOYALTY RETENTION

17. WHAT
ASSOCIATIONS
ARE SAYING
“Stan delivered an
outstanding keynote at our
2016 DEC International
Conference in Madrid. I
would recommend him
highly as a keynote speaker.
Working with him is very
easy and we would be
delighted to have him again
at future events.”
- J.M.A. Association President

18. TECHNOLOGY DATA / ANALYTICS
Click to view Stan’s IBM Blue Goldfish talk
BLUE
GOLDFISH
stan@purplegoldfish.com +1.919.360.4702
KEYNOTE OR WORKSHOP
LOYALTY

20. PURPOSE ENGAGEMENT DIFFERENTIATION
Click to view Stan’s RTP180 Red Goldfish talk
RED
GOLDFISH
stan@purplegoldfish.com +1.919.360.4702
KEYNOTE OR WORKSHOP

22. PURPOSE DIFFERENTIATION
PINK
GOLDFISH
stan@purplegoldfish.com +1.919.360.4702
KEYNOTE OR WORKSHOP

23. stan@purplegoldfish.com +1.919.360.4702
Customer Experience
and Marketing
CX & Engagement for
Top 20%
CX & Engagement via Purpose
Technology, Data & AnalyticsEmployee Engagement
FIND OUT
MORE

24. stan@purplegoldfish.com
+1.919.360.4702

25. Click to book Stan for a keynote or a workshop
stan@purplegoldfish.com
+1.919.360.4702