Job design and measurement operations management report

Operations Management- Prof. Apolinar Ng/ Melvie Espejo + Gladys Estandian + Maggie Gabutin + Freddie Primicias
JOB DESIGN and
WORK MEASUREMENT

JOB DESIGN and WORK MEASUREMENT
1 Post It
•Learn
•Ask
•Say
•Teach 2 What’s In Store?
After 30 mins., you would have:
• Defined terms like…
HR, Flextime, Job Enrichment, etc.
• Understood concepts by explaining…
Labor Planning and Job Design
3
•2 groups
•Most number of
points

1.) The objective of (_____) strategy is to manage labor and design jobs
so that people work effectively and efficiently.
(a)Operations Management
(b)Human Resource
(c) Strategic Management Human Resource (2)
2.) (_____) is determining staffing policies that deal with employment
stability, work schedules and work rules.
(a)Planning
(b)Organizing
(c) Labor Planning Labor Planning (5)
3.) (_____) allows employees, within limits to determine their
own schedules.
(a)Flextime
(b)Flexitime
(c) Flexible time Flextime (3)

4.) The importance of job design is credited to the 18th- century
Economist (_____)
(a)Adam Smith
(b)Walter Adams
(c) Solita Monsod Adam Smith (4)
5.) (_____) introduced psychology to the workplace.
(a)Gestalt Theory
(b)Maslow’s Hierarchy of Needs
(c) Hawthorne Studies Hawthorne Studies (6)

HUMAN RESOURCES
•7TH OM Strategy Decisions
•Objective of HR strategy is to manage labor and
design jobs so people are effectively and efficiently utilized
1. Recruitment of Employees
2. Improvement of Compensation Packages
3. Planning in the Organization
4. Training and Internships
5. Improvement of Organizational Culture
References:
Katherine, W. (2002): From County Hospital to NHS Trust: the History and Archives of NHS Hospitals; Harvard Press
Michael B. (2007): Embattled Chief Executive Resigns at Home Depot. New York CNNMoney.com
Harold, K. (2003): Project Management: A systems approach to planning, scheduling and controlling; Blackwell publishing
Erica, W. (2006): Strategic public relations management planning; University of York Publishers.
Norbert, E. (1967): Management planning: a systems approach; Melbourne publishers
Handy, C. (1999): Understanding Organizations fourth edition; Penguin
Hyde, J. (2004); Managing and Supporting People in organization, Bailliere Tindall
http://www.younghrmanager.com/roles-and-functions-of-the-human-resource-department
NutShell: All managers are People Managers
1

LABOR PLANNING is determining staffing policies that deal with
EMPLOYMENT
STABILITY
2.1 Follow Demand Exactly
Keeping direct labor costs tied to production but incurs other costs
2.1.1. hiring and laying off costs
2.1.2. unemployment insurance
2.1.3. premium wages
2.2 Hold Employment Constant
Keeping employment constant have results
2.2.1. employees are not utilized when production is low
2.2.2. company may not have employees when production is high
WORK
SCHEDULES
2.2 Variation on the actual 8-hour per work day
2.2.1. flextime- gives autonomy and independence
2.2.2. flexible workweek- longer hours but fewer days
2.2.3. part-time status- staffing for peak loads
WORK
RULES (JC)
2.3 Ways to manage the unexpected
2.3.2. levels of authority
2.2.2. code of discipline/ code of conduct
2

Susie is a mother of 2 who just recently became a widow. She
looked for a job to be able to support her family. She found
three: (1) bank manager; (2) fast food waitress; (3) tutor. Her 2
main goals are: (1) take care of her children; (2) find ways to
support their daily needs.
Philip is the bank executive who was the former boss of Susie. He
knows how Susie is as a manager. He understands, too, her present
condition. His main goal is to hire someone fast.
Philip wants to hire Susie but is limited because the job requires a
full-time, 10-hour/ day manager. Should he revise the bank’s policy?
Susie was able to arrange to have her mom baby-sit while she’s at work.
However, for 9 instances in a window of 23 days during her 1st month, Susie was
either habitually late or would not come to work without notifying Philip.
Philip got a mandate to fire Susie. Philip asks your guidance to legally manage
Susie’s exit from the company (create a process flow).
LABOR PLANNING is determining staffing policies that deal with2

Performance
Deviation
Disciplinary
Action
C:
PIP
N
Y
Termination
N
Y
Due
Process
Termination
Y
Exit
Process
+ DOLE
N
Promotions
Bonuses
LABOR PLANNING is determining staffing policies that deal with2

5 Components of Job Design:
1. Job Specialization
2. Job Expansion
3. Psychological Components
4. Self- Directed Teams
5. Motivation and Incentive Systems
ADAM SMITH is the 18th century economist who coined ‘Job Design’3
Job (Labor) Specialization
1. Development of dexterity and faster learning by the employee because of repetition
2. Less loss of time because the employee would not be changing jobs or tools
3. Development of specialized tools and reduction of investment because each
employee has only a few tools needed for particular task
Training-
Certification
Process
Bronze: 3rd Month
Silver: 6th Month
Gold: 9th Month

2. Job Expansion
• Soldier assigned as PSG
• Marketing Officer becomes
Project Manager for an
upcoming event.
• IT Specialist moved from Manila
office to Cebu branch.
JOB Expansion
JOB Enlargement
JOB Enrichment
JOB Rotation
Psychological Components
Hawthorne Studies
Core Job Characteristics

2. Job Expansion
• Group of empowered individuals
working together to reach a common
goal
• Forming a team can easily provide
employee empowerment, ensure core
job characteristics and satisfy
psychological needs of team members
Self Directed Teams
Motivation and
Incentive Systems
As reported in (2005) The 7 Hidden Reasons Employees Leave by Leigh Branham, page 21, Figure 3.1
•Limited career/ promotion opportunities
•Supervisor lacked respect/ support
•Compensation
•Job duties boring/ no challenge
•Supervisor lacked leadership skills
•Work Hours
•Unavoidable reasons
•Supervisor poor employee relations
•Supervisor displayed favoritism
•Not recognized for my contribution

Job design and measurement operations management report

Recommandé

Recommandé

Contenu connexe

Tendances

Tendances (19)

En vedette

En vedette (10)

Similaire à Job design and measurement operations management report

Similaire à Job design and measurement operations management report (20)

Plus de University of the Philippines- NCPAG

Plus de University of the Philippines- NCPAG (20)

Dernier

Dernier (20)

Job design and measurement operations management report