A survey from AXELOS has revealed ITIL is helping Indian organizations enhance service management and boost the career prospects of their practitioners. See our infographic for some key statistics from the survey.

1. IN
INDIA
Adopting and Adapting ITIL
Would you recommend ITIL to a friend or colleague?
The value of ITIL
ITIL training in India
Who did we survey?
The value from 1 to 5 of ITIL to the organization
AXELOS
SURVEYED 2286
SERVICE MANAGEMENT
PROFESSIONALS IN INDIA
TO GET THEIR VIEWS ON ITIL
77%
v
training
classroom16%
online
training
84%
of Foundation
qualified plan
to continue journey
90%
said they would
recommend ITIL
Training and
Certification to a
colleague or friend
85%think ITIL has helped
to deliver service management
improvements in their role
85%think ITIL helps
their organization
deliver service
management
improvements
85%
80%
gave a score
of 4-5
out of 5
Improved customer
satisfaction through
a more professional
approach to service
delivery
Improved IT services
in terms of quality
through the use of
proven best-practice
processes
86%said their
training significantly
helped them understand
the ITIL syllabus
of respondents chose their
training provider based on price
Only 8%
paid for their
ITIL training
themselves
37%
61% of training
believe that ITIL
training represents
good VALUE
for money
Bangalore
are based
in either
95%
have 5-10 years
of experience working
in service management
said that ITIL has
been adopted by
their organization
Believe ITIL has
helped their career
progression
71%
Mumbai
Pune
88%
said career progression the
clear reason to pursue ITIL
60%
Find out more about ITIL: www.AXELOS.com/ITIL
Find out more about ITIL: www.AXELOS.com/ITIL
53%
ITIL has become more
essential since the
introduction of cloud, agile,
DevOps and Lean IT.