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1.EXECUTIVE SUMMARY
Konica Minolta would like to thank you for the opportunity to provide a capability overview of our Managed
Content Services (MCS) division.
Konica Minolta has been on its own transformation path over the past five years, extending its services in
Australia from a print and print management company to 3D printing, enterprise content management
(ECM) and digital services. The ability to manage content across the enterprise from capture to ingestion
and the management of all types of information and assets is a key part of our managed content services
strategy. Complimenting this strategy is our digital services team helping clients to maximise consumer
engagement across all channels.
Konica Minolta’s MCS division has four specialist solution areas – Enterprise Content Management
(ECM), Digital, ERP integration and SharePoint. The MCS team has approximately 60 staff across a
number of Australian offices.
The specific benefits of Konica Minolta’s capabilities include deep and proven specialist expertise (locally
and globally) in helping clients to put in place strategies and solutions that enable organisations to
become customer centric, streamline their internal operations, create new business models and deliver
rich, personalised, and engaging customer experiences
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2.KONICA MINOLTA INTRODUCTION
Konica Minolta is an industry leader in providing hardware and software solutions that merge standalone
office functions into an integrated office environment for the reduction in cost of document production,
storage and distribution. Our extensive experience in solution implementation and ongoing support is
demonstrated by implementations in some of Australia’s largest organisations.
Konica Minolta’s product line ranges from desktop laser printers to colour and black-and-white standalone
or networked digital printer/copiers through to high-speed, high-volume production document systems
and 3D printers.
Australia serves as the technical solutions and research and development headquarters for Konica
Minolta’s Pacific and South East Asia region.
Consistent with the global Konica Minolta Philosophy ‘The Creation of New Value’, our Australian
organisation is continuously evolving to create added value to customers. In 2015 we completed the
acquisition and integration of Knowledge Partners and Stonebridge Systems into Konica Minolta under a
new division called Managed Content Services (MCS). These acquisitions allow us to leverage a broader
strategic and technology capability, and provide solutions and consulting services to assist businesses
with their digital transformation.
The Konica Minolta MCS division builds on a foundation of core competencies in the deployment of highly
tailored strategies, and also large scale and complex systems. We are able to provide our customers with
highly skilled project managers, information management business analysts, application experts,
architects and developers.
Further complimenting Konica Minolta’s MCS strategy is the close working partnership with ERGO, a
marketing services company acquired in early 2015 based out of Singapore and Sydney, and alignment
with one of Konica Minolta’s five global business innovation centres (BIC) also based out of Singapore.
As part of Konica Minolta’s global strategic direction, we have established five regional Business
Innovation Centres around the world, to facilitate and accelerate the growth of our ICT services business
and deliver innovative services and technology to our clients. The investment into these BICs reflects
Konica Minolta’s commitment to surveying customer needs, continuously improving and harnessing
intellectual property to deliver value and innovation.
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3.CAPABILITY
Konica Minolta’s Managed Content services division is comprised of the existing professional services
team and our subsidiary companies Stonebridge Systems and Knowledge Partners. We offer
sophisticated solutions that transform the way our customers create, manage, use and optimise content
across its full lifecycle, within their organisation and externally with customers.
3.1 Enterprise Content Management
Our Enterprise Content Management (ECM) experts work directly with you to understand your business
needs, your processes and your content demands. We will design, deploy and support an ECM strategy
customised to your business.
Our best practice strategies can organise your information, optimise your scanning and printing, manage
your infrastructure and control costs. With our portfolio of industry-leading ECM software and hardware
solutions, you’ll have everything you need to capture, manage, store, integrate and safeguard all your
business content from documents, images, emails, videos, instant messages and more.
Our solutions give you fast and seamless access from multiple environments - web, desktop, mobile,
within business processes and applications. These solutions include:
Document management
Records management
Data and document archiving
Knowledge management
Contract management
Asset and plant maintenance solutions
Business process management
Mobility and applications
Collaboration
With over 25 years’ experience in ECM, Konica Minolta’s team has gained extensive experience across a
range of sectors including banking, finance, insurance, government, logistics and mining.
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3.2 Microsoft SharePoint
Konica Minolta’s SharePoint practice offers a full range of customised solutions for SharePoint 2010,
SharePoint 2013 and Office 365. Additionally, our expert SharePoint consulting services and software
engineering is enhanced by our partnerships with specialised component vendors such as Nintex, Kofax,
OnePlaceMail, Hewlett Packard Enterprise (HPE), Livetiles and ShareGate. This allows us to offer a
variety of “build vs. buy” choices to address any business requirement.
Beyond capturing scanned images or traditional Office documents in SharePoint, Konica Minolta can
configure your SharePoint system for ECM and Records Management including options like automated
document routing, retention management, eDiscovery, etc.
In addition, Konica Minolta offers SharePoint VERS compliant Records Management components such
as HPE RM8.3 for SharePoint 2013 and O365. Providing a compliant records management solution for
SharePoint content and archiving of SharePoint sites.
When your business requirements exceed what SharePoint can do out-of-the-box or through SharePoint
Designer, our software engineering team can design and build virtually any solution using Visual Studio
2010 and C# code. We have experience with a full range of advanced customisations for SharePoint.
3.3 Digital Services
At Konica Minolta we understand that customer experience lies at the heart of amazing digital
experiences. Understanding consumer needs, wants and pains whether that be from B2B or B2C
perspective, allows us to create strategies and recommendations across all digital touch points and
channels including social, mobile and web.
From a solutions perspective, user experience lies at the heart of our approach. Understanding consumer
types and user journeys is critical to the success of any solution we create. From that point we are able to
leverage our highly skilled technology team that covers leading content management solutions including
Adobe Experience Manager and EPiServer.
Konica Minolta provides the following digital services
Digital strategy – aligning digital initiatives across an organisation
Customer experience (understanding consumer needs, wants and pains from a brand perspective)
User experience (persona development, journey mapping)
Personalisation and targeting
Information architecture (annotated wireframes and taxonomy structure)
Social media strategies and management
Search engine optimisation (SEO)
Content strategies, audits and mapping
Interface and interaction design
Technical development
Unit, integration and user acceptance testing
Application support and maintenance
Business analysis
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Platform evaluation and selection services
Total cost of ownership and benefits realisation
Support and maintenance
Digital asset management.
Konica Minolta’s digital practice specialises in the following platforms:
Adobe Experience Manager
OpenText WEM
EPi Server
Baynote.
3.4 ERP integration
Konica Minolta’s enterprise resource planning (ERP) practice connects transactional data with
unstructured information across multiple formats and sources. Extending your ERP applications with ECM
enables you to have all of your enterprise information, structured and unstructured in context of your
processes at any point in time, on any device, in the office or out in the field.
Through our subsidiary company, Stonebridge Systems, Konica Minolta is one of Australia’s leading
integrators of ECM systems with ERP system transactions and processes.
Konica Minolta specialises in the OpenText Suite for SAP and Kofax Total Agility to provide solutions
including:
Contract management
Case management
Sales order processing
Accounts payable automation
Travel expense management
Data archiving
Supplier and contract management
Employee file management
Enterprise asset management.
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4.EXPERIENCE
Our customer list includes some of Australia’s best-known brands as well as a number of global
businesses. Our team of consultants have implemented information management and digital solutions for
a range of organisations from a range of industries including Government (all three tiers), Finance &
Insurance, Property & Business Services, Utilities and Transport & Storage as outlined below.
Konica Minolta (via its subsidiary Stonebridge Systems) has worked with
Chubb (formerly ACE) since 2010, and put in place its APAC technology
strategy and consumer facing portal solution underpinned by OpenText’s
WEM platform.
This portal solution not only underpins Chubb Singapore’s consumer facing
website, but it has also been extensively leveraged to provide many white-
labelled travel insurance portals for insurance partners on a global basis
such as American Express.
Konica Minolta (via its subsidiary Stonebridge Systems) manages,
develops, maintains and supports Bupa’s consumer facing website
www.bupa.com.au on a 24/7 basis with a dedicated professional services
team.
This is one of Konica Minolta’s largest and most complex engagements
due to the vast technical landscape we have to work within.
Whilst the projects themselves are classified, Konica Minolta works with
the Australian Government in the areas of digital transformation and
digitisation of government information using leading digital platforms and
techniques. These initiatives are closely aligned with the Governments
Digital Transformation Office (DTO) to transform how the Government
operates, ultimately providing better citizen services.
Konica Minolta (via its subsidiary Stonebridge Systems) has worked with
RAS NSW for the past three years providing strategic guidance,
development, support and maintenance services in various OpenText
products and other .NET CMS platforms.
In 2014 Konica Minolta was engaged to undertake a strategy planning
exercise that enabled RAS NSW to perform requirements gathering and
analysis for its future digital strategy. This led to a new digital strategy to
underpin all of its business areas including the Royal Agricultural Show.
In 2015 Konica Minolta also contributed to development of RAS’s social
media strategy.
Konica Minolta (via its subsidiary Knowledge Partners) has a long standing
relationship with the City of Sydney (CoS). We have provided a variety of
information management, software and web development services across
a number of projects. Our consultants work with the CoS’s records team,
IT Services team, and their software and web developers to implement,
upgrade, and enhance the functionality and integration of their EDRMS
and HPE Records Manager (TRIM) solutions.
Our work has included implementation of custom functionality within HPE
Records Manager to improve the CoS’s internal business processes and
supplement the product’s core functionality, and development of web
services, applications and administrative tools to integrate HPE Records
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Manager with its intranet and customer facing website. The CoS’s current
search and notification system (which is built into their website) utilises live
integrations to HPE Records Manager developed by Konica Minolta.
The CoS has also recently re-engaged Konica Minolta to assist with its
upgrade to HPE Records Manager 8.3, upgrade and enhance its custom
add-ins for the product, as well as provide expert consulting to its internal
development team to further integrate the CoS’s customer records and
information into Microsoft SharePoint, their intranet, and the customer
service areas of its website.
The City Of Melbourne were looking to a strategy to manage its information
from various sources. Konica Minolta (via its subsidiary Knowledge
Partners) provided services to design and implement an Electronic Content
Management System, enabling the council to manage the high volume of
content received each year.
Our work consisted of the design and implementation of the eDOCS
Document Management System, BCS and electronic metadata as well as
assisted with the client rollout. Also included was the development of
advice and practical solutions for integrated services between eDOCS,
PathWay and AssetMaster. Further into the project, we provided services
to aid the upgrade the document management system to the latest
versions, enabling support for the latest operating systems.
Queen Victoria Market were transitioning into a new Microsoft SharePoint
system, which enabled them to provide high availability access and into the
cloud managed solution to its content for its users.
As part of the strategy, Konica Minolta (via its subsidiary Knowledge
Partners) provided services to configure and develop the structure in
SharePoint Online. This work included:
configuration of SharePoint content-types, metadata containers and
creation of the Business Classification Scheme structure into
SharePoint
configuration and preparation of the SharePoint site in Office 365
data migration to enable the transition between the systems - data
extraction, transformation and formatting
migration into the configured SharePoint system leveraging the latest
migration technologies/utilities.
Konica Minolta’s subsidiary company, Stonebridge Systems, delivered an
end to end accounts payable automation solution integrating with Adelaide
Brighton’s SAP ERP system.
The Stonebridge team worked closely with Adelaide Brighton throughout
the blueprinting, installation and configuration, QA, integration and user
acceptance testing phases of the project to deliver straight through
processing for the account payable area – from ingestion through to
payment.
This project was showcased in the Konica Minolta Inc Annual Report 2015
and can be found at:
http://www.konicaminolta.com/about/investors/ir_library/ar/ar2015/special0
1/case02.html
NSW Ports engaged Konica Minolta (via its subsidiary Knowledge
Partners) to consolidate their existing HPE Records Management systems
(previously HP TRIM) into a single Office 365 platform.
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The engagement consisted of the migration of two separate HPE Records
Manager systems used by NSW Ports, specifically the setup and
configuration of multiple SharePoint Online sites to house existing HPE
Records Manager metadata, the migration of electronic and physical
documents and all associated audit and metadata, as well as a cleanup of
various data quality issues present in the HPE Records Manager systems
prior to the migration.
Konica Minolta (via its subsidiary Stonebridge Systems) have worked with
Bayside City Council for the past four years to develop, enhance and
support their consumer facing website built on OpenText’s Redot CMS.
This engagement also extends to the design and development of mobile
solutions to increase citizen engagement.
Konica Minolta (via its subsidiary Stonebridge Systems) has worked with
IAG for almost two years across a range of enterprise information
management projects including:
information management and records strategy
implementation of OpenText Content Server including the contracts
management module
support of existing systems .
Konica Minolta (through its subsidiary company Stonebridge System
delivered an enterprise content management solution integrating SAP with
OpenText’s content management software to deliver a complete
transactional, document and records management solution for Hydro
Tasmania.
This was an award winning engagement with Stonebridge being named
OpenText ANZ Implementation Partner of the Year in 2014.
Stonebridge has been working with MMG for three years. Completed
projects include:
SAP Extended ECM (Content Server)
Employee File Management
SAP Invoice Management
SharePoint archiving and governance
Our continuing relationship includes support of the existing systems and
version upgrades.
Medibank rolled out a new SAP solution to address shortcomings in their
nurse on call solution. Konica Minolta (via its subsidiary Stonebridge
Systems) implemented the document management solution, fully
integrating with SAP to support the management of case notes and
documents.
Konica Minolta (via its subsidiary Stonebridge Systems) originally designed
and implemented the Australia Post intranet POGO. Post implementation
Konica Minolta have been engaged to further develop, manage, support
and maintain POGO, which supports over 12,000 staff across Australia.
The intranet is a business critical solution and in addition to ongoing
development initiatives Konica Minolta has dedicated staff on site to
ensure availability of the platform.
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5.INDUSTRY RECOGNITION
As a technology innovator, Konica Minolta invests continually in research and development in order to
deliver inspiring products and give shape to ideas. This investment has been globally recognised with
numerous awards for our multifunctional digital imaging solutions.
Similarly, Konica Minolta’s subsidiary companies Knowledge Partners and Stonebridge Systems have
been recognised for their work in enterprise information management. Significantly, both have made
frequent appearances on the OpenText ANZ partner award stage, being recognised for their progress,
implementations and innovation.
OpenText Highest
Growth Partner of
the Year 2015
OpenText ECM
Implementation of
the Year 2014
OpenText SAP
Implementation
Partner of the Year
2014
StartUp Smart
Awards finalist
2013
Smart Company
Smart 50 winner
2012
OpenText
Engagement
Partner of the Year
2012
OpenText Most
Innovate Solution
2011
OpenText
Rising Star
2011
OpenText Partner
of the Month
May 2011
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6.INNOVATION
As part of Konica Minolta’s global strategic direction, we have established five regional Business
Innovation Centres (BIC’s) around the world, to facilitate and accelerate the growth of our ICT services
business and deliver innovative services and technology to our clients. The investment into these BICs
reflects Konica Minolta’s commitment to surveying customer needs, continuously improve and harness
intellectual property to deliver value and innovation.
Located in Singapore, the BIC is a hub for Asia Pacific regional innovation activities and operates as an
independent entity to our commercial business. Managed by a team of industry specialists, a key focus is
to maintain customer centricity in balance with technical excellence. The centre's activities complement
Konica Minolta's Research and Development (R&D) in the creation of new service businesses.
Using Open Service Innovation, the Business Innovation Centre in Singapore is working with customers
and collaboration partners ranging from solution providers, start-ups, research institutions, as well as
crowdsourcing channels to develop and incubate new services for the Asia Pacific region.
The Business Innovation Centre manages the entire lifecycle of service development and incubation
activities, from ideation, proof-of-concepts and pilot programs to business development and actual
business deployment activities.
The Asia Pacific BIC is currently focussed on the development of cloud-based service offerings such as
software-as-a-service (SaaS) and business process-as-a-service (BPaaS). The centre will also be
working closely with customers to develop industry-specific cloud-based solutions.
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7.TECHNOLOGY PARTNERS
At Konica Minolta, we are committed to providing your business with the very best possible solution,
every time. For this reason, we have partnered with the world’s leading enterprise information
management and digital vendors to create truly innovative and leading solutions.
We will work with the most suitable partner to deliver a solution that meets your requirements.
Through our strategic relationships with organisations such as SAP, Kofax, OpenText and Adobe, we
have successfully assisted some of the largest organisations in Australia and throughout Asia Pacific.
