3. the most improvement?
A. Online
B. mobile
C. in store
D. how all three
work together
what part of the shopping experience
do customers think requires
4. the most improvement?
A. Online
B. mobile
C. in store
D. how all three
work together
what part of the shopping experience
do Retailers think their customers wants
0.0%
12.7%
9.1%
78.2%
6. HOW MUCH OF customers
EXPECTATIONS are
Met TODAY?
A. 100%
B. 75-99%
C. 50-74%
D. 25-49%
E. < 25% 20.5%
45.5%
27.3%
4.6%
2.3%
7. what’s your organization’s
biggest obstacle
A. pace of change
B. evolution of organization
C. prioritizing it investments
D. talent
E. conflicting priorities
F. cost
to meeting the customers needs?
19.1%
21.4%
23.8%
11.9%
14.3%
9.5%