Plan, Engage, Re-Open, Reinvent: How companies can develop a strategy and vision for returning to the workplace.

1. OUTMANEUVER UNCERTAINTY NOW NEXT
Returnto
Workplace
Solution
Helping you get back to the workplace
safely and confidently

2. 2
The current health
and safety crisis
has radically
changed the way
we behave and will
have a profound
impact on how
businesses operate.
Clean Care Plus
Quality, safety,
trust have
surpassed price
as the leading
brand attribute
for consumers
Health is now a
preoccupation
beyond anything
we have ever
seen
Some workers
have gone on
strike to protest
their working
conditions and
lack of PPE
Employees
expect proof
that the work
environment
is safe
are cleaning
surfaces more
and seeking no-
touch options
72% 64%of people are
fearful for their
own health
82%of people are
fearful of the
health of others
Source: Accenture Research; How COVID-19 will permanently change consumer behavior

3. …for the long term but be adaptable
for the short term
• Revisit strategies for employees and
customers
• Define health and safety policies and
procedures
• Re-imagine physical space and operations
• Define technology requirements and
identify solutions
• Establish timelines and execution plans
…your operations for safety,
compliance and performance
• Activate technology and governance
• Execute incident and emergency response
protocols
• Adapt and evolve
Accenture’sOrganizingApproachtoSafelyReopen
(Re)Open
Return to
Workplace
Solution
VALUES
Plan
Content & Training
(Change Management)
Tools
(Salesforce + Ecosystem)
Industry Expertise
(Strategy & Consulting)
Design Specialists
(Experience & Simplicity)
Human Support
(Scale & Expertise)
3
LENS
03
01
…your employees and customers to
build trust and confidence
• Create a digital-first communication strategy
and plan
• Engage transparently on new safety measures
• Define and communicate the new experiences
• Set employee training and enablement
expectations
• Understand employee and customer
sentiment on the changes
…your post COVID-19 business
• Evolve capabilities and activate digital
channels
• Accelerate performance with advanced
technologies
(Re)Invent
Engage
04
02

4. Salesforce has created essential solutions designed to help businesses reopen the workplace as quickly as possible,
while helping to keep employees, customers, partners, and communities safe and informed during the COVID-19 crisis
and beyond.*
*Source: Salesforce.com; Salesforce and Work.com are trademarks of Salesforce, Inc.
SalesforceIntroducesWork.com
4
Workplace
Command Center
Monitor return-to-work
readiness, make data-driven
decisions, and take action
Contact Tracing
Manually track health-related
interactions to safely and
securely minimize the spread
of COVID-19
Emergency Response
Management
Streamline emergency response
operations and approvals, deploy
resources and schedule
emergency services
Employee Wellness
Assessment
Securely survey and assess
employee health to determine
suitability for returning to work
Shift Management
and Planning
Coordinate facilities and
employee shift scheduling
Workforce Reskilling
Skill up your workforce to meet
new business demands with
myTrailhead
Volunteer and Grants
Management
Optimize emergency
responsiveness with
streamlined volunteer and
grants management
Rapid Crisis Response
Stay connected to employees
and customers to make data-
driven decisions with Salesforce
Care

5. AccentureExtendsWork.comCapabilities
By combining Core Salesforce capabilities with powerful new
Work.com capabilities, clients can address new business challenges
with proven processes, tools, and best practices.
Accenture’s Social Distancing App guides employees to maintain safe
distances while within the geo-fence. Advanced analytics and business
rules enable density and zone management and location awareness.
Integration
Open
APIs
Business
Apps
Analytics
Engine
IoT
Core Products
Social
Distancing
Work.com
Customer
Service
Integrated
IVR
Employee
Journeys
Facility
Monitoring
Contact
Exposure
Field
Service
Command
Center
Contact
Tracing
Shift
Management
Employee
Wellness
Employee
Reskilling
Data
Hub
Access
Management
Phone SMS Chatbot Chat Desktop Tag
RETURN TO WORKPLACE
Density
Management
Enabled by Accenture’s Digital Worker Platform , the RTW solution
brings intelligence and insights into employee’s day-to-day
movement, exposure and well being.
Integrated with core business applications such as human resources,
facility and access management to provide a full view into people
and locations.
Accenture has created an integrated solution using Salesforce’s suite of tools and solutions, including work.com,
combined with Accenture IP to deliver an automated and intelligent Return to Workplace (RTW) solution
SALESFORCE
App
Salesforce and Work.com are trademarks of Salesforce, Inc.5

6. HelpingClientsReopenSafelyandConfidently
Pre-Entry Checks
& Communication
Wellness
Compliance
Employee
Awareness
ActiveMonitoring
& Risk Analysis
Shift
Optimization
Automated Triage
& Tracing
Build Confidence
• Capture sentiment
• Re-skilling and
awareness training
• Minimize infected
personnel entry
risk
Stay Healthy
• Screening
compliance
• PPE validation
• Attendance
monitoring
Maintain Trust
• Distance alerts
• Exposure duration
information
• Risk awareness
Promote Safety
• Density warnings
• Arrival and
departure
notifications
• Action-oriented
responsiveness
• Risk and trend
awareness
Reduce Risk
• Data driven and
rapid decision
making
• Automated shift
adjustments
Promote Well-
Being
• Automated tracing
• Triage journeys
• Digital
enablement
• Health and
Sentiment
attestation
• Digital training
• Intelligent
screening
• Real time alerts
• Access control
and building
systems
integration
• Social distancing
• Omni-channel
experience
• Command Center
• Proprietary
analytics engine
• Shift Management
• Workforce
optimization
• Digital contact
tracing
• Action-oriented
experience
Value
Capability
Delivered
A holistic approach that promotes employee health, safety and well-being
6

7. 7
CaseStudy: PrivateSectorContactTracing
The Challenge The Solution The Reason
A global telecommunications service
provider needed a Contact Tracing
solution to help enable their employees
to return to the workplace
The solution would have to:
Identify and track
complex interactions
Quickly scale to support
imminent reopening
Support operations in
multiple jurisdictions
Serve as a platform for
future innovations
Utilizing Accenture’s Return to Workplace
solution the client stood up an innovative
platform that enabled immediate contact
tracing capabilities across the company
Solution components included:
Wellness screenings
and digital passports
Contact tracing and
case management platform
Internal data integration
(HR, security badge, etc.)
Automated alerts and
communications
Accenture’s solution can be deployed
rapidly and adopted easily with minimal
disruption to employees, contractors,
and customers across all locations
Accenture’s solution brings:
Fully operational MVP
delivered in ~2 weeks
Data enabled contact tracing to
enhance and improve efficacy
Assets and accelerators from
real world experience
Ecosystem partnerships
(Salesforce and Work.com)

8. Accenture + Salesforce
Accenture named a LEADER among Salesforce
implementation partners by industry analysts, driving
next generation solutions across every industry.
Accenture Contact Tracing Return to Workplace Solution
Leading perspective for quality
outcomes
Integrated solution to return to the
workplace safely
We are co-creating the ‘Return to Workplace’ suite of
tools with Salesforce, infused with Accenture IP, to
safely, effectively and efficiently bring people back
to work.
Leveraging the latest
Work.com platform,
plan and track your
operations for safety,
compliance and
performance as you
return to work
Bringing Accenture’s
proprietary Digital
Worker Platform (DWP)
to integrate with
Work.com solutions to
proactively mitigate risk
and respond to
emergencies
Accenture+SalesforcePartneringtoMakeanImpact
• Enabled Work.com for our 500K employees in 2000+
offices and client locations around the globe
• Operated by our own Accenture Security Operations
Center (ASOC)
• Supporting Accenture’s Return to Workplace journey
• MVPs in 8-12 Days
• Enabled 1400+ Virtual Tracers,
scaling to 20k+
• Supporting millions of citizens
and cases
• 11 Public Sector clients, including 9
US State Governments, live or
underway
Speed and scale to keep citizens and
employees around the world safe
Accenture was first to market with a Contact Tracing
solution to help governments track and trace exposed
citizens. Our assets and accelerators allowed us to
stand up these capabilities in less than two weeks.
Accenture uses Work.com
Salesforce and Work.com are trademarks of Salesforce, Inc.8
• In The Forrester Wave™: Salesforce
Implementation Partners, Q2 2019, Accenture
achieved the top score possible in 20 out of 21
criteria evaluated in the Wave.
• Accenture Positioned as a Leader for Fourth
Consecutive Time in Worldwide Salesforce
Implementation Services, According to IDC
MarketScape Report.
• Accenture Ranked #1 in HFS Report for Salesforce
Services 2020.

9. AccentureisaLeaderAmong
SalesforceImplementationPartners
© Copyright Forrester Research, Inc. The Forrester Wave™: Salesforce Implementation Partners, Q2 2019. June 3, 2019.
The Forrester Wave is copyrighted by Forrester Research, Inc. Forrester and Forrester Wave are trademarks of Forrester Research, Inc. The Forrester Wave is a graphical
representation of Forrester's call on a market and is plotted using a detailed spreadsheet with exposed scores, weightings, and comments. Forrester does not endorse any vendor,
product, or service depicted in the Forrester Wave. Information is based on best available resources. Opinions reflect judgment at the time and are subject to change.
Forrester Wave™: Salesforce Implementation Partners, Q2 2019
9
In the report, Forrester states:
• “Accenture has the largest, broadest, and most global Salesforce practice.”
• “Accenture has more than 16,000 practitioners working on Salesforce projects, including more than
5,000 who carry Salesforce certifications.”
• Accenture “has a large pool of resources and a substantial base of experience across all major
Salesforce clouds — including Sales Cloud, Service Cloud, Marketing Cloud, Commerce Cloud,
Platform, and MuleSoft. The firm also has significant experience in Salesforce industry clouds (and
industry solutions for Salesforce in general).”
• “Accenture is extremely skilled in complex Salesforce deployments where fundamental business
change is the key goal.”
• Accenture “has unparalleled breadth and depth of capabilities spanning technology, design,
consulting, and long-term operations. Accenture also invests significantly in — and promotes —
next-generation solutions using technologies such as AI and automation.”
Full Report

10. Whenyouhear…
What needs to change in my business operations so I can reopen safely?
How do I build trust and confidence with my employees and customers so
they will come back to my store or office?
How do I create and maintain a safe work environment so I can reopen
and stay open?
What tools are available to help me on my journey to reopen? How can I
better leverage data and technology?
How do I adapt my business and unlock new opportunities to create value
for my customers?
Who can deliver Salesforce solutions quickly and efficiently?
Contact
Our Team
Bryan Berumen
Global Return to
Workplace Lead
bryan.s.berumen@accenture.com
Justin Bean
Global Return to
Workplace Lead
justin.e.bean@accenture.com
Scott Tvaroh
Global Digital Worker
Platform Lead
scott.t.tvaroh@accenture.com
10

11. Connect with us
accenture.com/salesforce
AccentureTech
Accenture Technology
Copyright © 2020 Accenture All rights reserved.
Accenture, its logo, and New Applied Now are trademarks of Accenture.
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circumstances, and may not reflect the most current developments. Accenture disclaims, to the fullest extent permitted by applicable law,
any and all liability for the accuracy and completeness of the information in this presentation and for any acts or omissions made based on
such information. Accenture does not provide legal, regulatory, audit, or tax advice. Readers are responsible for obtaining such advice
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About Accenture
Accenture is a leading global professional services company, providing a broad range of services and
solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience
and specialized skills across more than 40 industries and all business functions—underpinned by the
world’s largest delivery network—Accenture works at the intersection of business and technology
to help clients improve their performance and create sustainable value for their stakeholders. With
509,000 people serving clients in more than 120 countries, Accenture drives innovation to improve
the way the world works and lives. Visit us at www.accenture.com