The document discusses how people think, work, and learn during the shift to online environments due to COVID-19. It notes that 50% of employees don't have clear job expectations, 64% think feedback could be improved, and 70% are disengaged at work. To address these issues, it recommends facilitating distributed and situated social learning online through activity-based pedagogy and interaction to support thinking and working collaboratively using various online tools, which can lead to happier employees and better outcomes.