2. I mostly involve in listening and connecting with people for building
empathy and converting it into a design that simplifies their problems.
Being a T-shaped designer, broadening knowledge in this way enables me
to speak the same language as my partners with different backgrounds.
Being an entrepreneurial mindset incorporates design thinking and similar
approaches that put the users at the center of the design process and
business design goes further by focusing on profitable business models.
I ensure that user-centricity stays at the heart of a new innovation project
moving forward. I tend towards doing and testing instead of over-analyzing.
I rather start a quick test and iterates on the results. I believe in the good old
Pareto-principle (20% of the effort produces 80% of the outcome).
“I believe in promoting minimalism through ethical design
without taking the excitement from the digital experience”
5. In June 2019, I joined IIIT-Bangalore as the first full-time UI/UX Designer.
My first project was ‘e-Manas’ Karnataka Mental Health Management
System. Most projects are under the Govt. of Karnataka and one Govt. of
Jharkhand.
I have worked on different projects at IIIT-B:
1. ‘e-Manas’ Karnataka Mental Health Management System
2. COVID-19 Jharkhand Migrants Helpdesk Portal
3. Karnataka Mental Health Assessment App for COVID-19
4. Jharkhand Pravasi Mitra
5. EHRC Website redesign + code
6. Creating visual graphics i.e. flyers, brochures, logo, templates
In short
Skillset
User Research, Accessibility, Information
Architecture, Wireframing, Iterative Design,
Style Guide, Brainstorming, Heuristic Task
Evaluation, Graphic Design, Branding & Print
Softwares and Programming
Figma, Adobe XD, Miro, Photoshop, Illustrator,
GitLab & SmartGit, Visual Studio, HTML, CSS,
PHP, Angular 7
6. Case Study: e-Manas
Objective of Solution
- A digital platform that integrates mental health services delivery across
Karnataka, supports the needs of patients and caregivers, healthcare
professionals, medical establishments, and administrators.
- Patient-Centric registry of health records to enable continuity of care and
support patient mobility.
- Registry of mental health professional and establishments
- Ease of use at the point of care
- Facilitate compliance with Mental Healthcare Act 2017 and Rules, as well as
emerging data protection requirements.
- Enable integration with other Govt. services (ID, 104, 108 etc)
7. UX Process
Strategy
Research
Analysis Design
Develop
Launch
Evaluate Beta Release- Align with objective
- Focus on Adoption
- Collaborative Design
- Best of breed solution
- Field visits, Interviews, Card sorting,
Affinity Map, Surveys & User Personas
- E-hospitals, several other solutions
- Analysing common denominators
- Analysing User-Personas
- Multiple layers of change for Users
- Information Architecture
- Wireframes
- Design System
- Design Documentation
- HTML/CSS, Angular Prototypes
- Familiarity with Design Patterns
- Simplicity
- Enablement
- Demo check-points
- Beta Testing - DIstrict Mental Health Professional and others
- Govt. of Karnataka Feedback
- Release Review
8. Design Considerations and Challenges
- UX and Usage: Encourage use and adoption across user group eg: Professionals, Establishments & Patients
- Standards Compliance: Compliance with health data standards, (evolving) guidelines for the healthcare system.
- Integration with external systems: Part of an emerging health information
- Accessibility: Improving the design experience and information architecture. Increasing the health
practitioner’s and patient’s accessibility perceived with the findability of information.
- Security and Privacy: Maintain security data, Enable sharing with patient consent, and consistent with
upcoming laws/regulations (e.g. PDP Bill 2019).
- GIGW Design Guidelines: Validating, implementing, and reviewing design according to the GIGW. To help
Indian Government websites become compliant with GIGW.
- Scalability: Intended to cover the entire population of the state and all mental health providers and
establishments. Also potentially other health conditions.
9. Clinical Modeling
https://www.openehr.org/ckm/
- Primary source of models -
- Modelling and design process followed
a. Gather requirements - NIMHANS
b. Map to clinical concepts - observations, evaluation, instruction, action
- Problems & Challenges
a. Lack of mental health data models - had to create many
b. Research to understand concepts
10. Privacy by Design
- Privacy of Patient Data as a key design consideration.
- Adopt privacy best practices and in anticipation of Personal Data Protection and related regulations
a. Data owner (patient) access to health record
b. Data minimization. Collect and store only as needed clinically or by regulations.
c. Data owner control over sharing subsets of medical history.
d. Granular, time-bound consent.
e. Purpose limitations, time limitations implemented based on policies.
- Has implications for the design of UI, services, and Database.
11. Field Research and Empathy
Lack of Awareness
1. e-Manas has come into existence to enable the MHA 2017. The mental health ecosystem does not know how
MHMS works and how it implies compliance with the law.
2. Users might not be aware of the nuances of the law.
3. Users will be going through a completely digital system of this sort for the first time.
4. People might not be familiar with the technology.
Empathising Ecosystem View
1. People are going to use e-manas along with other systems they are already using while maintaining their current
work processes.
2. There might be factors beyond our current understanding that pose a problem for e-manas adoption.
3. Personas we assume will be using e-manas might not actually be doing so.
4. Infrastructure limitations, people using a variety of machines, unstable internet connectivity.
12. Usability
People are not able to go through the flows as expected.
Motivation
1. People already have their existing established work processes, environments, and best practices. Having a clear
story about what would gain from using MHMS would be key to adopting and engagement.
2. People are hard-pressed for a time as it is, they have optimized workflows with their current pen and paper
methods. They might feel having a digital system might slow them down.
Solution Approach
1. Defining the design principles (Design Patterns & Mental Modal, Simplicity and Design Lite)
2. Design Methodology
(User flow, Sitemap, Information Architecture, Lo-fi & Hi-fi Prototype)
3. Style Guide definition
4. Usability (Ease of spotting CTA, User Testing and Accessibility Across Devices)
15. Web Application Solutions and Design
Patient Portal
Proceed for Advance Directive
Advance Directive
Psychiatric Advance Directives(PADs) are legal documents that allow
adults with decision making capacity to declare their treatment
preferences
Download and fill offline
Fill Online
Raise Grievance againest
Read more about Grievances
Raise Grievances
User can report grievance against the Mental Health Professionals(MHP)
and Mental Health Establishment(MHE). User has to provide some basic
details
Grievances
SearchAbout MHMSHome Useful Links News FAQs Contact Us
| Patient Portal
A- A A+ Language
Search Mental Health Professionals and Establishments
Search
Mental Health Professionals Mental Health Establishments
Search the name of Professional or City
System of Medicine Associated Establishment District City/Village/TownProfession
Fill and upload Advance Directives Applications, Raise Grievances
16. Professional Registration
Register as Professional
Personal Details
1
Descipline Information
2
Qualification Details
3
Cancel Next
Work Address in Karnataka / Location/s of Practice
Enter Location/s of Practice
Permanent Address
Address Line 1*
Address Line 1*
District*CIty*
State* Pincode*
Basic Details
GenderDate of Birth*
Email* Mobile Number*
Salutation* Full Name*
Identification Proof
Choose File No file chosen
Upload Proof of Address for Work or Residence in Karnataka
Choose File No file chosen
Profile Photo
Choose File No file chosen
Present Address
Address Line 1*
Address Line 1*
District*CIty*
State* Pincode*
Same as Permanent Address
e-Manas Karnataka akashContact
17. Doctor Dashboard
Logout
Contact
Settings
Dashboard
Out Patient In Patient
e-manas
Welcome Akash,
Enter MHMS ID of PatientMHMS ID Name/Phone Search
Search Patient
KA-02-2019-000055
KA-02-2019-000055
KA-02-2019-000055
KA-02-2019-000055
KA-02-2019-000055
Lindsey Stroud
Nicci Troiani
George Fields
Rebecca Moore
Jane Doe
Dr. Vikas Mishra
Dr. Mallik
Dr. Vikas Mishra
Dr. Mallik
Dr. Vikas Mishra
Bangalore
Bangalore
Bangalore
Bangalore
Bangalore
25/03/2020
25/03/2020
25/03/2020
25/03/2020
25/03/2020
Patients in Queue
National Institute of Mental Health and Neurosciences (NIMHANS)
18. Clinical Forms & History
OP BMR Assessment Therapy Restraint Monitoring
Chief Complaints
Clinical Profile Copy from Last Visit
Diagnosis Copy from Last Visit
Treatment Plan / Advised Copy from Last Visit
Complaints
Enter Medication (Medicine Name, Dosage, Dosage Time, Duration, Remarks)
Diagnosis Type ICD 10 codeICD Description
History and Mental Status Examination
Illness Summery
Treatment Instructions
Duration
Out Patient Basic Medical Record Form
Improvement Status Condition Improved No change in condition Condition Worsened
Akash Solanki
KA-02-2019-000055 Age 16 years
Gender Male
View More Details
History
Past Visit History Records
Dr. XYZ ABC 00/00/0000
Dr. XYZ ABC 00/00/0000
Dr. XYZ ABC 00/00/0000
Select Establishments Get Records
e-Manas Karnataka akashContactClinical Module
20. Authority Dashboard
Select DistrictMHRB Dashboard
e-Manas Karnataka akashContact
Grievances Details
53Total Grievances25/09/2020
From
25/12/2020
To
Patient Statistics
86OP Consultations
54IP Admissions
23Restraint Cases
Professionals
897
View Details Out-Patient Clinics
50
View DetailsEstablishments
15
View Details Total Patients
8,433
View Details
15Approved
Search
Advance Directives
Upload Advance Directive
Jan May Sept Nov
0
50
100
21. Mobile Application
Search Patient
Patient's Queue Patient
Doctor Dashboard
Out-Patient (4) In-Patient (8)
Completed (11)Queued (4)
Mr. Akash Solanki
Phone
8560979053
Age
22 years
City
Mysore
Dr. Kabir Singh
KA-01-2019-000022
Mr. Prashant
Singh
Phone
8560979053
Age
21 years
City
Bengal
uru
UrbanDr. Pooja Mehta
KA-01-2019-000023
Clinical Module
This is a clinical module where we can add
create Basic Medical record of the patient
Login
Forgot Username / Password?
Password
Username
Patient Registration
Identity Validation
Basic Details
Permanent Address
Contact Details & Patient Consent to Keep
Medical Records
Note: Enter Details according to Patient ID Proof. * indicates
mandatory fields.
NoneID Proof
Salutation
Salutation
Father’s/Mother’s Name *
Address 1 *
Address 2 *
First Name *
City *
State * Pincode *
Last Name
Gender *
District *
Date of Birth *
Add Patient
KA-01-2019-000023
Patient's Queue Patient
Out-Patient (4) In-Patient (8)
Completed (11)Queued (4)
Mr. Akash Solanki
Phone
8560979053
Age
22 years
City
Mysore
Dr. Kabir Singh
KA-01-2019-000022
Mr. Prashant Singh
Phone
8560979053
Age
21 years
City
Bengaluru Urban
Dr. Pooja Mehta
KA-01-2019-000023
Get Details
The Patient being searched is not
registered under this MHE/OP Clinic.
Please request for Consent from
Patient to register in this MHE/OP by
clicking on Send OTP. OTP will be sent
to 89******15
OTP has sent to the paitent’s registered
mobile number
897678 Verify
Doctor Dashboard
22. ResponsibilitiesandOutcomes
Outcomes
• Solely responsible for user research, design, and prototype a more approachable and valuable experience ‘Govt. of
Karnataka Mental Health e-Manas’ Web Applications and Mobile Application.
• Conducted user research and improved the design experience with an iterative process. Increased the health
practitioners' and patients' satisfaction 75% and perceived findability and accessibility of information 85% for
‘e-Manas’ for NIMHANS Hospital and all district's mental health hospitals across Karnataka.
• Designed an Authority Analytics dashboard visualizing data of over 10,000 Patients
Responsibilities:
• Researching, redesigning, reviewing, and coding the User Interface and Experience for the applications.
• Improving website design layout for the conversion of existing websites to responsive.
