2. Shine Communications | Stila Cosmetics | Pop-up retail concepts. Top: makeup bars – high street and Westfield, Hammersmith; bottom: airstream mobile shop, main graphics
3. Shine Communications | Stila Cosmetics / Boots | Concepts for in-store marketing, makeup bar, advertorial and gondola
4. Universal Music | James Blunt, Funeral for a Friend | Large format print
5. Nutritional Therapy By Vicky SkingleyNutritional Therapy By Vicky SkingleyNutritional Therapy By Vicky Skingley | Branding, illustration and printed collateral
10. Turning Point / NHS | Earl’s Court Health and Wellbeing Centre | Branding; printed collateral for marketing campaigns
11. Turning Point / NHS | Earl’s Court Health and Wellbeing Centre | Branding; printed collateral: brochure
GP practice - registering patients now. Appointments available at
convenient times including Saturday mornings
GP walk-in appointments are available to anyone from Monday to
Friday every morning and afternoon
NHS dentist including daily urgent/emergency service
Contraception and sexual health services
Wellbeing coaching
Community activities and classes
Spaces for community groups to use
Earl’s Court Health and Wellbeing Centre
2b Hogarth Road
London
SW5 0PT
0207 341 0300
www.echwc.nhs.uk
Opening times
Monday, Tuesday, Wednesday and Friday
7.30am to 6.30pm
Thursday 8.30am to 6.30pm
Saturday 9.00am to 12.00pm
Your Community
Your Health
Your Wellbeing
12. Turning Point / NHS | Earl’s Court Health and Wellbeing Centre | Signage - large format print
15. Turning Point | Annual Report to Tenants
ANNUANNUANNUAAAL REPOL REPOL REPORRRTTT
TO TENTO TENTO TENAAANTSNTSNTS 201220122012
ANNUAL REPORT TO TENANTS 2012
We turn lives around every day by
putting people at the heart of what
we do. With almost 50 years of
experience we support people with
substance misuse issues, mental
health needs and people with varying
learning disabilities. Inspired by those
we work with, together we help
people build a better life.
At Turning Point we put you first and
promise to:
§ Provide a safe and supportive
environment with the very best of
health and social care services
§ Treat you with due respect and
dignity at all times
§ Recognise individual perspectives
and values
§ Embrace diversity and ensure
everyone has a voice
§ Protect your interests - legal
contracts according to length of
stay and service type
§ Ensure terms and conditions are in
line with regulations; explain clearly
what is expected of you and how
rents are calculated
§ Respond to repairs quickly and
effectively
Our commitment to you
Residential services in the Financial Year 2011-12
Total Occupancy Average occupancy via sector
0%
40%
Quarter 1
(Apr 11 -
Jun 11)
88%
20%
60%
80%
100%
Quarter 2
(Jul 11
- Sep 11)
87%
Quarter 3
(Oct 11
- Dec 11)
87%
Quarter 4
(Jan 12
- Mar 12)
83%
0%
40%
Substance
Misuse
64%
20%
60%
80%
100%
Mental
Health
83%
Learning
Disabilites
82%
This is heaven, we searched for three years for WR to be
placed, we prayed we would find somewhere he would be
cared for, never in our wildest dreams did we expect our prayers to
be answered with such a place, from all of us we thank you for
the care, love and the life you have given WR
What our clients say
Our Promise
At Turning Point we want to get
you involved in how our services are
designed and delivered. We want
everyone involved to be part of
decisions in areas such as:
§ Staff recruitment
§ The décor of your home
§ Choice of your meals
§ Facilities provided and the types of
support you receive.
As tenants, you are important to us
and play a vital role in evaluating and
monitoring our residential service,
which is why we will continue to
provide opportunities for you to
use your expertise and experience
effectively to help improve our overall
service and standards
Tell us what you like and don’t like,
what you think works and what
doesn’t, to help us to improve our
service for you and everyone else.
Our contact details can be found
on the last page of this report
Get involved
16. PHOTO: VICTOR SPEAKING AT THE COMMUNITY
LEADERSHIP NETWORK CONFERENCE, JULY 2011
This annual report has given us
the chance to take stock, and look
back, not only at the 12 months it
covers, but at the whole five year
period of our last organisational
strategy which this year concludes.
The strategic goals you’ll see
referred to throughout this report
are those we set ourselves back
in 2006-7. It goes without saying
just how much has changed since
then, within Turning Point and the
cataclysmic change in health and
social care, particularly in funding.
But one thing remains constant -
our determination to provide the
best possible support for those
people using our services. That is
our whole purpose – today, just as
it was back in 1964 when Turning
Point first opened its doors.
This report illustrates our progress
against the strategic goals from
that period but there is much
more being achieved at Turning
Point than we can ever squeeze
into one document. The examples
you’ll find throughout this review
– of excellent services delivered
nationwide from Northumberland
to Somerset, of innovation in
Wakefield and Great Yarmouth,
and of new areas of intervention
from the Earl’s Court Health
and Wellbeing Centre to HMP
Thameside – tell a story of an
organisation that is continuing
to find new ways of enabling
people to turn their lives
around, new ways of making
a difference.
And during a time of real
challenge, and fast-moving change
in the health and social care
landscape, we are driven to build
and deliver great services that
benefit those we care
for. So we’ve been
engaging with
emerging
Clinical Commissioning Groups,
working on responsive service
design with service user
representatives, building community
resilience via our Connected Care
team, and developing new models
of integrated care to support
service users in more effective,
innovative ways.
Introduction
Y 2011
3
Turning lives around is
our business and our
passion - every day.
27
Conclusion of Programme
Eden
This year has seen the successful
conclusion of Programme Eden,
a two and a half year project to
drive transformational change
in our finance function. Its remit
covered designing new efficient and
effective processes, upgrading and
enhancing our systems, implementing
new organisational structures to
support our aims of making the
finance function a better partner
to the business, driving results and
embedding financial competency and
discipline throughout the business.
Programme Eden was one of the
biggest undertaken by Turning Point
to date, and was delivered on time
and below budget.
Programme Eden comprised 11
separate phases of work over 29
months. It reviewed and improved
more than 200 finance processes
across 18 different process areas and
trained more than 300 people on new
processes and systems. The finance
team invested more than 2000 days
of effort to make Programme Eden
a success and more than 500 critical
and important business requirements
were successfully delivered.
The benefits of Programme Eden have
been immediate and we fully expect
them to be enduring. Ultimately,
the Turning Point finance function
is now in a position to deliver an
enhanced service at reduced cost. The
project management methodologies
developed through Programme Eden
are now being rolled out across the
business in support of other key
initiatives we now have underway.
Bridging the Gap –
Connecting government
priorities and local voices
In July 2011 Turning Point hosted
a unique event: Bridging the Gap –
Connecting government priorities and
local voices. Part of the Community
Leadership Network initiative run by
Turning Point Connected Care and
funded by the Department of Health,
this conference enabled community
members and professionals to come
together for the first time to discuss
ways in which communities can be
more involved in the design and
delivery of local health and social care
services.
The conference was attended by
members of the NHS, representatives
from Third Sector organisations, local
community members and the Chief
Parliamentary and Political Adviser to
the Deputy Prime Minister, Norman
Lamb MP. Lord Victor Adebowale,
Chief Executive of Turning Point, gave
the keynote speech.
New client-focused
website
www.turning-point.co.uk
Turning Point has launched a
new website. The site is a wealth
of relevant up-to-date news and
information, useful fact sheets and
sector-specific information.
Designed with the needs of
individuals, friends, family members
and carers in mind, information
is now broken down by services
available across learning disability,
substance misuse, mental health and
the employment sector.
Launch of the new five-
year strategy
Coming to the end of the 2007-12
strategic plan, Turning Point will be
embarking upon its new five-year
strategy in the 2012-13 financial
year. The strategy moving forward is
designed to equip the organisation to
compete successfully in a fast moving
and challenging external environment.
With significant public sector funding
cuts impacting on health and social
care providers, Turning Point will be
seeking to strengthen its position
within the substance misuse, mental
health, learning disability and
employment areas.
Investment in our people and systems
will ensure we are well placed to
deliver and evidence health and social
care outcomes in an environment
that will increasingly be dominated
by Payment by Results and the
personalisation of services. We will
work with our key partners to extend
our offer and continue to provide
integrated care to turn more lives
around.
Turning Point | Annual Review and Impact Report
17. Turning Point / NHS | Rightsteps® Wakefield | Service brochureTurning Point / NHS | Rightsteps® Wakefield | Service brochureTurning Point / NHS | Rightsteps® Wakefield | Service brochure
18. Turning Point / NHS | Rightsteps® Wakefield | Service brochureTurning Point / NHS | Rightsteps® Wakefield | Service brochureTurning Point / NHS | Rightsteps® Wakefield | Service brochure
19. Turning Point | Illustrated diagram | Large format print; digital; part of new business tender presentations for the provision of substance misuse services in the UK
Turning Point The Wiltshire Substance Misuse Service
Model of Delivery
M
entors carers
24hr, 7 days a week, SPOC
Comprehensive Assessment (including AUDIT)
Holistic, ITEP-based Recovery Planning
Aftercare
Graduation
Peer mentoring
Prisons
GP Surgeries and
Pharmacies
IOM Teams
Police
Church And Community
Groups
Hospitals and Maternity
Care
Mental Health Services
Education, Training and
Employment Support
BME Community Services
and Religious Groups
Probation
Women’s Services
Hostels and Housing
Services
Service Users and
Families
Social Services and
Family Services
JobCentre Plus
Transition and Young
People’s Services
MAPPA / MARAC
Agencies
Courts
Community
referrals
Self
referral
Criminal Justice
referrals
Fam
ily
Recovery Community
Recovery
Sustained
Social enterprise
Training and
Education
mutual aid
Employment healthcare
housing
Dedicated Recovery Worker
MOPSI / CRA
Wrap-
around
support
Outreach/ satellite
(community venues) Delivery hubs
Telephone
Access/
‘Tap To Chat’GP surgeries
Detox/
rehab
Family
Programme
Incentives
Programme
Core
Interventions:
1. Introduction
to Change
2. Recovery
Group
3. Mindfulness
One to One Interventions: Enhancement Interventions:
Clinical prescribing
Regular
Keyworking
BBV Interventions
including
Vaccinations and
NEX service
Counselling (6-12
sessions)
Support through
Peer Mentors
Brief Interventions
MET, CBT, MI, SBNT
techniques
ITEP Mapping
Family Interventions
Referral to
Community,
Inpatient and
specialist services
Harm Minimisation
Brief alcohol
interventions
Stimulant awareness
Other substance
specific groups as
required, including
Khat, Legal Highs,
Cannabis and other
areas of need
Mutual aid
Family support
Open access
Cozart drug testing
Computerised
Self-Help support
Personalisation pilot
British Military
Fitness
Parenting Groups
for service users
Anger Management
Complimentary
Therapies
S U P P O R T I N G A D R U G A N D A L C O H O L F R E E L I F E S T Y L E
RECOVERY ACADEMY
to Change
G t
t
Cultural capital
values, beliefs, individual goals,
language
Physical capital
accommodation/ finance/
benefits
Social capital
social networks, parenting,
family
Human capital
self care, ETE, skills, mental &
physical health
20. Turning Point | Illustrated diagram | Large format print; digital; part of new business tender presentations for the provision of substance misuse services in the UK
Dedicated peer navigator support
Turning Point Islington
INSPIRE Service Model
LTOP
Probation
Islington partners
Integrated offender
management
ITEP
FAST TRACK
Criminal Justice Interventions
Direct access
Psychosocial Interventions
One
to
one and group interventions – modular ap
proach
Dedicated care coordination and review
Proactive
marketing/
self referrals
24 hour
helpline
Specialist
hospital
team
Prison liaison/
through-the-
gate
GP liaison
Dedicated
outreach
Arrest referral
Jobcentre Plus
Open
access
Recovery visible
24/7 advice,
information and
support
SPOC
Outreach
Brief Interventions
NX access
BBV clinic access
Health assessments
Harm reduction
OD prevention incl.
user/carer training
Peer education
Next
steps
Recovery outcomes
Volunteering
Employment
Peer mentoring
Health & wellbeing activities
Social integration activities
Social enterprise
SMART recovery/Mutual
Aid
Onward referral
Complex need
interventions
GraduationGraduationGraduationGraduation
21. Turning Point
12
Brand Guidelines 2014
Section 3.0 - Colour Palette
Turning Point primary colours
Turning Point
red
R227 G27 B35
C0 M100 Y99 K4
Hex #E31B23
Pantone 1797
Black White
Turning Point secondary colours
Highlight /
accent colour
R29 G74 B155
C98 M82 Y4 K0
Hex #1D4A9B
Pantone 293
Community
R0 G122 B119
C87 M33 Y53 K11
Hex #007A77
Pantone 7474
Mental
Health
R44 G149 B181
C77 M27 Y20 K0
Hex #2C95B5
Pantone 7459
Learning
Disability
R145 G184 B64
C49 M9 Y99 K0
Hex #91B840
Pantone 368 -
75%
TINT
Employment
R198 G39 B112
C20 M98 Y30 K1
Hex #C62770
Pantone 214
Substance
Misuse
R133 G49 B114
C52 M95 Y25 K7
Hex #853172
Pantone 249
Additional colour is for highlight / accent purposes Website
Links
R86 G119 B180
Hex #5677B4
Links colour is a 75% tint of the highlight / accent
colour. RGB and Hex values shown for web use. For
print, use a 75% tint of CMYK values or Pantone
reference.
Primary Care
R98 G86 B168
C72 M76 Y0 K0
Hex #6256a8
Pantone 2725
Colour plays an important part in our visual identity, in particular, our main corporate
colour, Turning Point red.
This doesn’t mean that red, black and white are the only colours we can use, but they should
always be the dominant theme.
We have developed a secondary colour palette, divided into sectors which gives each sector its
own identity. These colours can also be used when additional colours are required to highlight
areas.
To ensure consistency throughout Turning Point publications, the number of colours from the
secondary colour palette should be kept to a minimum. On any given publication, this will
usually be a maximum of the relevant sector colour, and perhaps the highlight/accent colour as
well.
Turning Point
14
Section 3.1 - Fonts
Basic Guidelines
It is important to always ensure that a publication is as legible and accessible
as possible, whilst maintaining the highest design standards. We do this
through typography, the technique of arranging type on a page. Good
typography helps us draw attention to important messages, helping the
reader to understand what they are reading.
Publications for people with a learning disability
If you would like advice on producing accessible information for people
with a learning disability please contact the marketing team. We can
provide images to use when producing pictorial versions of publications.
We can also assist in producing information in other languages and Braille.
For general information you may wish to visit the easy info website:
www.easyinfo.org.uk
Dos...
Contrast the colour of your text
with the background
Use bullet points to make things
clearer
Keep page layouts simple
Use 13pt or larger when
designing publications for those
with a visual impairment
Don’ts...
Justify text
Centre text
Mix font sizes in a sentence
Use wide columns and long lines
of text (e.g. no more than 50-60
characters per line)
Brand Guidelines 2014
Primary Font
Our primary corporate font is Frutiger. It is clean, modern and easily legible.
Frutiger should be used for all documents and publications where available.
Minumum font size: 11pt
Within the Frutiger family, four type weights of type are available:
Frutiger 45 Light – to be used for body copy, black on white or light background
Frutiger 55 Roman – to be used for white copy on a dark background
Frutiger 65 Bold – to be used to make text stand out, contrast with 45 Light
Frutiger 75 Black – to be used to make text stand out, contrast with 55 Roman
Secondary Font
Our secondary corporate font is Arial. It is widely available and very similar to
Frutiger, and should be used when Frutiger is not available, for example in
emails and Microsoft Word documents.
Minumum font size: 11pt
Arial is available in three weights:
Arial Regular – to be used for body copy
Arial Bold – to be used to make text stand out
Arial Black – to be used for small areas of large text, e.g. on poster headings
Accent Font
Hand of Sean – Use this handwriting-style font for small areas
of text, it is particularly good to use for quotes.
Hand of Sean is only available in the one weight.
Minumum font size: 13pt, with double line spacing to ensure legibility.
Turning Point | Brand guidelines
22. Sima UK | Branding: compete rebrand including logo design; brand guidelines
