IN ENGLISH: Elements of Change - How to develop employee experience as part of workplace transformation process. Presentation was held as part of ID HELSINKI18 -event https://www.idhelsinki.fi/eng/ IN FINNISH Muutoksen Elementit - Työntekijäkokemus ja sen kehittäminen osana työympäristömuutosta. Mistä seikoista työntekijäkokemus ja työkulttuuri koostuu, ja mikä on fyysisen työympäristön merkitys kokemuksessa? Antti Pitkänen Agile Workista esittelee miten työntekijäkokemustasta ja työkulttuuria voidaan kehittää osana tyäympäristömuutosta. Esitys pidettiin osana IDHELSINKI 18 tapahtumaa. https://www.idhelsinki.fi/ohjelma/ Antti Pitkänen, Insights & Strategy Director, Agile Work. Antti Pitkänen on yksi Agile Work:n perustajista ja toimii yrityksen tutkimus- ja strategiajohtajana. Antti on yrittäjä, muotoilun moniottelija jolla on yli 15 vuoden kansainvälinen kokemus strategisessa ja osallistavassa muotoilussa sekä muotoiluprojektien ja -liiketoiminnan johtamisessa. Agile Work on kokonaisvaltaisiin työympäristön ja työkulttuurin kehityshankkeisiin erikoistunut yritys.

1. ELEMENTS
OF CHANGE
PRESENTATION 12/09/2018
Antti Pitkänen
IDHELSINKI2018

2. How to develop Employee
Experience and Organizational
Culture through Workplace
Transformation?
IDHELSINKI2018

3. ANTTI PITKÄNEN
INSIGHTS & STRATEGY DIRECTOR
antti.pitkanen@agilework.fi
+ 358 50 573 46 45
INTRO: ANTTI PITKÄNEN
Experienced Design Leader | Entrepreneur | Transforming Employee Insights into Design Strategy
EMPLOYEE INSIGHTS & DESIGN STRATEGY
● Participatory Design and Design Research
● Employee Experience Design
● Design Strategy and Change Management
● Co-Founder & Chairman of the Board
15 YEARS OF INTERNATIONAL EXPERIENCE
● Over 100 Projects, 60 Customers, 12 Countries .
● Design Decathlete
● International Design Business Management
(IDBM)
● Industrial and Strategic Design (MA)
IDHELSINKI2018

4. SOME OF OUR KEY CUSTOMERS
IDHELSINKI2018

5. DEFINE
Employee &
Organizational
Insights
DESIGN
Co-creative &
Collaborative
Process
DELIVER
Project
Management
& Change
Leadership
DEVELOP
Continuous
change
& New
learning

6. 1 2
CHANGE FLUXTRANSFORMATION
IDHELSINKI2018

7. “Every culture has its typical
beliefs, norms and values, but
these are in constant flux.”
Yuval Noah Harari
IDHELSINKI2018

8. Employee &
Organizational
Insights
IDHELSINKI2018

9. TRIANGULATION
In the social sciences, triangulation is
often used to indicate that two (or more)
methods are used in a study in order to
check the results of one and the same
subject
QUALITATIVE
QUANTITAVE
EMPIRICAL
IDHELSINKI2018

10. IDHELSINKI2018
Gather employee insight
on needs, dreams and
requirements.

11. IDHELSINKI2018
Map employee experience
to discover and develop
the journey.

12. COLLABORATION BY
BUSINESS UNITS
COLLABORATION
WITH CUSTOMERS &
PARTNERS
12
ID Technical Sales & Solution
A…
Marketing
IDHELSINKI2018
Visualize and analyze
quanitative data on
organizational behaviour.

13. IDHELSINKI2018
Expose to other cultures
and workplaces through
benchmark visits.

14. Co-creative &
Collaborative
Process
IDHELSINKI2018

15. IDHELSINKI2018
Make the process as
collaborative and
transparent as possible.

16. IDHELSINKI2018
Create and use tools that
help to focus discussion
and ideation.

17. IDHELSINKI2018
Separate functional
design of the
enviroment…..

18. IDHELSINKI2018
… from the look and
feel discussions.

19. External
Interaction
Internal
Collaboratio
n
Individual
WorK
Support
Spaces
IDHELSINKI2018
Design for variety, but
manage the
consistency.

20. IDHELSINKI2018
Involve the users
through immersive
experiences.

21. Project
Management
& Change
Leadership

22. IDHELSINKI2018
Make sure to minimize
disruption, yet
maximise impact.

23. IDHELSINKI2018
Ensure project
completion in budget
and schedule.

24. IDHELSINKI2018
Keep and feed the spirit
of core change makers
until the very end.

25. Continuous
Change &
New Learning
IDHELSINKI2018

26. ORGANIZATIONAL
CULTURE
“Organizational culture encompasses values and behaviours
that "contribute to the unique social and psychological
environment of an organization"
IDHELSINKI2018

27. What is the single most important
thing that organizations are built on?
IDHELSINKI2018

28. IDHELSINKI2018
TRUST

29. CENTRALIZED DECENTRALIZED DISTRIBUTED
IDHELSINKI2018

30. ORGANIZATIONAL CULTURE
PEOPLE
TEAMS ORGANIZATION
ACTIVITIES PRACTICES
PROGRAMS
PROCESS
CONTROL
RESULTS
VISION
MISSION
VALUES
MULTIDIMENSIONAL
Organizational Culture is
multidimensional and
interlinked.
DYNAMIC & CHANGING
Culture changes overtime.
IDHELSINKI2018

31. SYMMETRIC ASYMMETRICS DISCONNECTED
IDHELSINKI2018

32. PEOPLE
TEAMS
ORGANIZATION
ACTIVITIES
PRACTICES
PROGRAMS
PROCESS
CONTROL
RESULTS
VISION
MISSION
VALUES
WHO?
HOW? WHY?
WHAT?
IDHELSINKI2018

33. IDHELSINKI2018
Connect people and
learn from their
experiences.

34. IDHELSINKI2018
Gamify the experience
and strengthen the sense
of community.

35. IDHELSINKI2018
Develop the service
platform through content
and events.

37. ELEMENTS
OF CHANGE
PRESENTATION 12/09/2018
Antti Pitkänen
IDHELSINKI2018