THIS PRESENTATION CONTENT WILL GIVE YOU BRIEF KNOWLEDGE ABOUT HOW YOU CAN IMPROVE THE PROCESS OUTPUT WITH A PROPER PRE-DESIGNED STRUCTURE FOR THAT PARTICULAR. ISO 9000, Lean manufacturing, and Six Sigma Works on the principle of total quality management or we can say that they overshadowed the TQM due to their efficient output in comparison to it.

1. PRESENTATION
ON
TOTAL QUALITY MANAGEMENT
PRESENTED BY:
ANURAG PANDEY
M.PHARM
(17MPH101)
DEPARTMENT OF PHARMACEUTICS
INSTITUTE OF PHARMACY,
NIRMA UNIVERISTY, AHEMDABAD
UNDER THE GUIDANCE OF:
MRS. TEJAL MEHTA
PROFESSOR & HOD
OF
DEPARTMENT OF PHARMACEUTICS
INSTITUTE OF PHARMACY,
NIRMA UNIVERISTY, AHEMDABAD

2. 1. GENERALASPECTS & BRIEF ABOUT TQM
2. WHY TQM?
3. CHARACTERISTICS OF TQM
4. 6 C’s OR TECHNIQUE FOR IMPLEMENTING TQM
5. CONCEPTS OF CONTINUOS IMPROVEMENT BY TQM
6. PRINCIPLES OF TQM
7. 8 PRIMARY ELEMENTS OF TQM
8. MERITS OF TQM
9. DEMERITS OF TQM
10. CONCLUSION
SEQUENCE OF PRESENTATION

3.  “Total refers_ the involvement and input of everyone”.
 “Quality refers_ to a parameter which decides the superiority or inferiority of a product or
service & an attribute which differentiates a product or service from its competitors. It plays
an essential role in every business. Business marketers need to emphasize on quality of their
brands over quantity to survive the cut throat competition”.
 “Management refers_ the way we act operate & handle it”.
 Definition :- “Total Quality management is defined as a continuous effort by the
management as well as employees of a particular organization to ensure long term
customer loyalty and customer satisfaction”. Also known as “TOTAL PRODUCTIVE
MAINTENANCE”
GENERAL ASPECTS & BRIEF
ABOUT TQM
SOURCE :- QUALITYRESOURCES/LEARNABOUTQUALITY/TQMOOVERVIEW

4. 
 THE QUALITY GURU’S OF TQM:-
1. W. EDWARDS DEMING
2. JOSEPH M. JURAN
3. ARMAND V. FIEGENBAUM
4. PHILIP B. CROSBY
CONT..
SOURCE :- QUALITYRESOURCES/LEARNABOUTQUALITY/TQMOOVERVIEW

5.  Actually it came in existence in the 1950s and has steadily become more popular since the
early 1990s & then after being overshadowed by : “ISO 9000, Lean manufacturing, and
Six Sigma” then it’s value decreases as compare to them but still it is a best option for
improving performance of a process.
 Remember, one happy and satisfied customer brings ten new customers along with him
whereas one disappointed individual will spread bad word of mouth and spoil several of your
existing as well as potential customers. You need to give something extra to your customers
to expect loyalty in return.
 Quality can be measured in terms of durability, reliability, usage and so on.
 Total quality management is a structured effort by employees to continuously improve the
quality of their products and services through proper feedbacks and research. Ensuring
superior quality of a product or service is not the responsibility of a single member. It is a
responsibility of whole organization.
WHY TQM?
SOURCE :- TOTAL QUALITY MANAGEMENT- MEANING & IMP. CONCEPTS

6.  It views an organization as a collection of processes.  (UNITE)
 It maintains a level that organizations must strive to continuously improve its processes by incorporating
the knowledge and experiences of workers.  (FINDING THE FAULT & RESOLVING)
 The simple objective of TQM is “Do the right things, right the first time, every time.”
 It is infinitely variable and adaptable.  (FLEXIBLE)
 It ensures that every single employee is working towards the improvement of work culture, processes,
services, systems and so on to ensure long term success.  (FOCUS & RESULT ORIENTED)
 It can be practiced in all activities, by all personnel, in manufacturing, marketing, engineering, R&D,
sales, purchasing, HR, etc.  (UTILIZATION)
CHARACTERISTICS OF TQM
SOURCE :- isixsigma/INTRODUCTION&IMPLEMENTATIONOFTOTALQUALITYMANAGEMENT(TQM)

7. 
6 C’s OR TECHNIQUE FOR
IMPLEMENTING TQM
SOURCE :- IMAGE-FROM INTERNET

8. 
CONT…
SOURCE :- FROM INTERNET
*
• COMMITMENT FROM EMPLOYEES
• QUALITY IMPROVEMENT CULTURE
*
• CONTINUOUS IMPROVEMENT IN PROCESS
• CO-OPERATION FROM EMPLOYEES
*
• FOCUS ON CUSTOMER REQUIREMENTS
• EFFECTIVE CONTROL SHALL BE LAID DOWN
STEPS OF IMPLEMENTING TQM

9. 
 MANAGEMENT COMMITMENT
 Plan (drive, direct)
 Do (deploy, support, participate)
 Check (review)
 Act (recognize, communicate, revise)
PRINCIPLE’S OF TQM
 EMPLOYEE EMPOWERMENT
 Training
 Suggestion scheme
 Measurement and recognition
 Excellence teams
 FACT BASED DECISION MAKING
 SPC (statistical process control)
 DOE, FMEA
 The 7 statistical tools
 TOPS (Ford 8D – team-oriented problem
solving)
 CONTINUOUS IMPROVEMENT
 Systematic measurement and focus on CONQ
 Excellence teams
 Cross-functional process management
 Attain, maintain, improve standards
SOURCE :- PRESENTATION ON TQM BY - SHEETAL WAGH FROM SLIDE SHARE

10. 
 CUSTOMER FOCUS
 Supplier partnership
 Service relationship with internal customers
 Never compromise quality
 Customer driven standards
CONT..
SOURCE :- PRESENTATION ON TQM BY - SHEETAL WAGH FROM SLIDE SHARE

11. 
 TQM is mainly concerned with continuous improvement in all work, starting from the initial
to high level strategic planning and decision-making, to detailed execution of work elements
on the shop floor.
 Continuous improvement must deal not only with improving results, but more importantly
with improving capabilities to produce better results in the future.
 The five major areas of focus for capability improvement are :
1. Demand generation,
2. Supply generation,
3. Technology,
4. Operation
5. People capability.
CONCEPTS OF CONTINUOS
IMPROVEMENT BY TQM
SOURCE :- isixsigma/INTRODUCTION&IMPLEMENTATIONOFTOTALQUALITYMANAGEMENT(TQM)

12. 
 TQM also says that mistakes may be made by people, but most of them are caused, or at least
permitted, by faulty systems or the whole processes. So, according to TQM the main root
cause of such mistakes should be identified and eliminated, so that repetition of reoccurring
faults can be prevented by changing the process step or the whole.
 There are three major mechanisms of prevention:
A. Preventing mistakes (defects) from occurring {mistake-proofing}.
B. Where mistakes can’t be absolutely prevented, detecting them early to prevent them being
passed down the value-added chain (inspection at source or by the next operation)  {Send
the whole step for inspection or validation}.
C. Where mistakes recur, stopping production until the process can be corrected, to prevent the
production of more defects. {Stop the whole process in right time}.
CONT..
SOURCE :- isixsigma/INTRODUCTION&IMPLEMENTATIONOFTOTALQUALITYMANAGEMENT(TQM)

13. 
1. Customer-focused
2. Total employee involvement
3. Process-centered
4. Integrated system
5. Strategic and systematic approach
6. Continual improvement
7. Fact-based decision making
8. Communications
8 PRIMARY ELEMENTS OF TQM
SOURCE :- QUALITYRESOURCES/LEARNABOUTQUALITY/TQMOOVERVIEW

14. 
MERITS OF TQM
 TQM has numerous benefits. It enables organizations to:
a) Attain higher profitability and increased market share
b) Improve customer satisfaction
c) Improve organizational productivity
d) Improve employee morale and job satisfaction
e) Creates a positive work culture
f) Undertake systematic problem solving and decision making through project teams
g) Improve teamwork
h) Create a climate conducive to continuous improvement
SOURCE :- FROM INTERNET

15. 
 BARRIERS OR OBSTACLES THAT TOTAL QUALITY
MANAGEMENT FACE DURING IMPLEMENTATION ARE AS
FOLLOWS :-
a) Competitive markets
b) Bad attitudes/abdication of responsibility/management infallibility
c) Lack of leadership for quality
d) Deficiency of cultural dynamism
e) Inadequate resources for total quality management
f) Lack of customer focus
g) Lack of effective measurement of management of quality improvement
h) Poor Planning
i) Lack of management commitment
DEMERITS OF TQM
SOURCE :- FROM INTERNET

16.  It improves the commitment by senior management and all employees which increases
Employee involvement and empowerment.
 Outcome meets customer requirements.
 Reducing development cycle times.
 Emphasis majorly on Just in time/demand flow manufacturing.
 Improvement in team work due to major focus on processes / plans of specific target.
 Reducing product and service costs.
 Creates a systems to facilitate improvement on any possible aspect relates to it.
 Line management ownership.
 Challenging quantified goals which results in quality result.
 Training & development of employees .
 Recognition and celebration.
CONCLUSION
SOURCE :- isixsigma/INTRODUCTION&IMPLEMENTATIONOFTOTALQUALITYMANAGEMENT(TQM)
& from the whole presentation as well

17. 