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EMOTIONAL
INTELLIGENCE
FOR ENGINEERS
@APRILWENSEL
@COMPASSIONCODE
COMPASSIONATE
C O D I N G
@COMPASSIONCODE
@COMPASSIONCODE
2834 Azalea Pl, Nashville,TN 37204
@COMPASSIONCODE
1. WHAT IS EMOTIONAL INTELLIGENCE?
2. WHY SHOULD YOU CARE?
3. HOW DO YOU DEVELOP IT?
@COMPASSIONCODE
PLAN
@COMPASSIONCODE
I USED TO BE
A JERK
@COMPASSIONCODE
https://medium.com/compassionate-coding/
confessions-of-a-recovering-jerk-programmer-
b9d531a05ea9
“CONFESSIONS OF A RECOVERING JERK PROGRAMMER”
@COMPASSIONCODE
TO THE NEGATIVE
NANCIES AND
NEDDIES…
@COMPASSIONCODE
“GUYS” ?
Photo: http://www.wocintechchat.com/
@COMPASSIONCODE
“GUYS” ?
https://medium.com/@jackdanger/the-end-of-guys-e42ef2d60b7a
@COMPASSIONCODE
“LADIES” ?
https://medium.com/@jackdanger/the-end-of-guys-e42ef2d60b7a
@COMPASSIONCODE
FOLKS
EVERYBODY
EVERYONE
PEOPLE
ALL
Y’ALL
FRIENDS
TEAM
https://medium.com/@jackdanger/the-end-of-guys-e42ef2d60b7a
EMOTIONAL
INTELLIGENCE?
@COMPASSIONCODE
@COMPASSIONCODE
@COMPASSIONCODE
@COMPASSIONCODE
@COMPASSIONCODE
@COMPASSIONCODE
THE ABILITY TO
UNDERSTAND AND
MANAGE EMOTIONS
@COMPASSIONCODE
SELF-AWARENESS
CONFIDENCE
EMPATHY
ACHIEVEMENT
COLLABORATION
MOTIVATION
RESILIENCE
CONFLICT MANAGEMENT
…
@COMPASSIONCODE
@COMPASSIONCODE
@COMPASSIONCODEhttps://www.youtube.com/watch?v=3jkfCLAbapI
http://image.advance.net/home/advance-media/width600/img/nj-lvl_eagles_syndication/photo/
2017/12/23/as3q5618jpg-c5133449ec14529e.jpg
STOP CALLING
THEM
“SOFT SKILLS”
@COMPASSIONCODE
@COMPASSIONCODE
CATALYTIC
SKILLS
@COMPASSIONCODEhttps://www.youtube.com/watch?v=-hoo_dIOP8k
Daniel Goleman
WHY
SHOULD
YOU CARE?
@COMPASSIONCODE
@COMPASSIONCODE
48%
40%
23%
17%
Changing or
poorly
documented
requirements
Poor team or
organizational
management
Developer
churn and loss
of key talent
Immature dev
tools and
application
platforms
Why Software Projects Fail
Application Developers Alliance. Developer Insights Report. 2015.n = 850
@COMPASSIONCODE
n=850
WHY SOFTWARE PROJECTS FAIL
1. TEAM ORIENTED
2. SEEKS HELP
3. HELPS OTHERS
http://www.cs.colostate.edu/~bieman/Pubs/turleyBiemanCSC94.pdf
ESSENTIAL COMPETENCIES OF SOFTWARE ENGINEERS
@COMPASSIONCODE
“Identifying Essential Competencies of
Software Engineers,” Turley & Bieman, 1994
@COMPASSIONCODE
https://medium.com/compassionate-coding/only-
you-can-prevent-tech-burnout-be3f0504c627
@COMPASSIONCODE
YOU ARE
NOT A
ROBOT
@COMPASSIONCODE
"I'M NOT WORRIED ABOUT ARTIFICIAL
INTELLIGENCE GIVING COMPUTERS THE
ABILITY TO THINK LIKE HUMANS…I'M
MORE CONCERNED ABOUT PEOPLE
THINKING LIKE COMPUTERS.”
Tim Cook
@COMPASSIONCODE http://www.cnbc.com/2017/06/09/watch-apple-ceo-tim-cook-
speaks-at-mit-commencement.html
1. GIVE EFFECTIVE FEEDBACK IN
CODE REVIEWS
2. NAME VARIABLES
3. DESIGN APIS
4. NEGOTIATE WITH DESIGNERS
5. RALLY SUPPORT FOR A NEW TOOL
6. MOTIVATE YOURSELF
7. INTERVIEW CANDIDATES
8. MENTOR NEW HIRES
@COMPASSIONCODE
https://compassionatecoding.com/emotional-manifesto
AGILE MANIFESTO
@COMPASSIONCODE
Welcome changing requirements, even late in
development. Agile processes harness change
for the customer's competitive advantage.
EMPATHY
SERVICE ORIENTATION
ADAPTABILITY
OPTIMISM
INITIATIVE
“IT IS POSSIBLE TO BE TOO SMART FOR
PROGRAMMING—IF THE PERSON IS NOT
SMART ENOUGH TO USE HIS INTELLIGENCE TO
MODIFY HIS SOCIAL BEHAVIOR AND METHODS
OF CONVERSATION.”
Jerry Weinberg
The Psychology of Computer Programming
@COMPASSIONCODE
1. REDUCED STRESS
2. IMPROVED PRODUCTIVITY
3. BETTER RELATIONSHIPS
4. HAPPINESS!
@COMPASSIONCODE
PERSONAL BENEFITS
greatergood.berkeley.edu
HOW DO YOU
DEVELOP IT?
@COMPASSIONCODE
https://www.flickr.com/photos/hades2k/7186127084 @COMPASSIONCODE
DISTRESSING
EMOTIONS ARE
LIKE ALERTS
@COMPASSIONCODE
@COMPASSIONCODE
“[O]UT-OF-CONTROL
EMOTIONS CAN MAKE SMART
PEOPLE STUPID.”
Daniel Goleman
Working With Emotional Intelligence
@COMPASSIONCODE
EMOTIONAL
INCIDENT
RUNBOOK
@COMPASSIONCODE
1. SLOW DOWN
2. TEND TO YOUR NEEDS
3. OFFER EMPATHY
4. PROCEED CALMLY
@COMPASSIONCODE
1. SLOW DOWN
2. TEND TO YOUR NEEDS
3. OFFER EMPATHY
4. PROCEED CALMLY
@COMPASSIONCODE
https://frogenvironmental.co.uk/wp-content/uploads/2015/05/Water-Lynx-sediment-control.jpg
SHELTER, REST, FOOD, SAFETY
AUTONOMY, CREATIVITY, MEANING
LOVE, RESPECT, TRUST, CLOSENESS, COMMUNITY
FUN, LAUGHTER
BEAUTY, ORDER, PEACE
NEEDS
@COMPASSIONCODENonviolent Communication by Marshall Rosenberg
WHAT MIGHT THE
OTHER PERSON BE
FEELING, VALUING,
AND NEEDING?
@COMPASSIONCODE
MORGAN: Alex, I saw that you set the points on a story by yourself
again. We’re supposed to vote as a team.
ALEX: I never agreed to that. The story was just a quick task. What
does it matter?
MORGAN: We have a process in place, and we’re supposed to stick to
it.
ALEX: You ALWAYS do that—bring up process. We waste SO much
time talking about process. I just want to get things done!
MORGAN: And you’re always being reckless and breaking things! We
have processes in place for a reason. If you can’t stick to them,
maybe you shouldn’t be on this team!
ALEX: Yeah, maybe I shouldn’t!
@COMPASSIONCODE
MORGAN: Alex, when I saw that you set the points on a story without
consulting anyone, I felt concerned because I need to trust that we
share responsibility as a team. Can you explain what happened?
ALEX: The story was just a quick, one-point task. What does it matter?
MORGAN: It seems like you value moving quickly and feel that process
sometimes gets in the way. Is that right?
ALEX: Well, yeah. I don’t want to talk about process. I just want to get
things done!
MORGAN: I also want to get things done. It’s also important to me that I
feel a sense of order. Would you be willing to send a quick note to the
team when you point a story on your own so that we at least know?
ALEX: Yeah, I guess I can do that.
@COMPASSIONCODE
WASTE OF
TIME?
@COMPASSIONCODE
EMOTIONAL
INCIDENT
RUNBOOK
@COMPASSIONCODE
TAKES PRACTICE
@COMPASSIONCODE
RECALL AN
INCIDENT…
@COMPASSIONCODE
@COMPASSIONCODE
1. SLOW DOWN
2. TEND TO YOUR NEEDS
3. OFFER EMPATHY
4. PROCEED CALMLY
@COMPASSIONCODE
MORE EFFECTIVE
INDIVIDUALS

MORE EFFECTIVE
TEAMS
@COMPASSIONCODE
THE PROBLEMS WE’RE
FACING IN TECH ALL
RELATE TO THIS LACK OF
CONCERN FOR HUMAN
BEINGS
@COMPASSIONCODE
“IF IT IS NOT TEMPERED BY
COMPASSION AND EMPATHY,
REASON CAN LEAD MEN AND
WOMEN INTO A MORAL VOID.” 



Karen Armstrong
Twelve Steps to a Compassionate Life
@COMPASSIONCODE
@COMPASSIONCODE
http://www.encinitastemple.org/wp-content/uploads/2015/08/meditation-gardens-ocean-view.jpg
http://www.encinitastemple.org/wp-content/uploads/2015/08/meditation-gardens-ocean-view.jpg
“WHEN PEOPLE SPEAK OF ‘POLITICAL,’
‘SOCIAL,’ OR ‘INTERNATIONAL’ PROBLEMS,
THEY OFTEN DO NOT REALIZE THAT THESE
CONDITIONS ARE NOTHING MORE THAN THE
ACCUMULATED THOUGHTS AND ACTIONS OF
MILLIONS OF INDIVIDUALS. AND THE ONLY WAY
TO CHANGE WORLD CONDITIONS IS TO CHANGE
OURSELVES.”
—MEDITATION GARDENS BOOKLET

@COMPASSIONCODE
NEWSLETTER!
COMPASSIONATECODING.COM
THANK YOU!

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