Microsoft Directors, Patrick Payette and Jonathan Sides are talking about Microsoft Cloud PBX. Making the PBX move to the Cloud is very popular conversation these two are having with customers and peers. They’re joining Instant Insight to talk about why this conversation/debate is so popular and what advantages they’re seeing by making that transition. Cloud PBX is the future—definitely a conversation worth listening to help you shape some of your PBX goals going forward.

1. Cloud PBX with Office 365
Deployment Evolution and the Skype Operations Framework

2. 2
Skype for Business Cloud PBX - Agenda
• About Arrow Systems Integration
• Overview of Microsoft Cloud PBX
• Requirements
• Deployment and Using the Skype Operations Framework

3. 3
Arrow Electronics
56
countries
$23.3B
2015 sales
119
Fortune 500
18,500
100,000 customers

4. 4
Arrow Electronics - Microsoft Relationship
• CSP Tier 2:
• Azure
• Office 365
• Enterprise
Mobility Suite
• CRM Online
• Dynamics
NAV
• Azure Stack: Planning
Stage
• Microsoft’s Green IT
Distributed Assets
• Microsoft Cloud Data
Centers
• Pilot with CARE/Retail
Returns
• DragonBoard™ -
Certified for Azure IoT
Devices
• CSP Tier 1 Azure
• Silicon Experts
Design Software
• $100M+ Windows
Embedded
• IoTDx Distribution in
NA and EMEA
• CSP Tier 1 Azure
• Gold Competencies in
Communications & Cloud
Productivity
• Authorized Surface Hub
and Pro Reseller
• Launch Partner for SfB &
O365 Cloud PBX
• TAP Partner for SfB
• Customer Immersion
Experience Authorized
• CSP Tier 1 Azure and O365

5. 5
Arrow Systems Integration
COE

6. Cloud PBX Overview

7. 7

8. 8
Office 365 Services
E1 E3 E5 E1 E3 E5
Communicate
• Exchange Online (EXO)   
Collaborate
• SharePoint Online (SPO)   
• Exchange Online Archiving (EOA)   • OneDrive for Business (OneDrive)   
• Skype for Business (Skype)    • Office 365 Videos   
• Skype Meeting Broadcast    • Yammer   
• PSTN Conferencing  • Office 365 Groups   
• Cloud PBX  • Delve   
Insights
SecureandProtect
• Exchange Online Protection (EOP)    • Power BI Pro 
• Data Loss Prevention (DLP)   • Delve Org Analytics 
• eDiscovery  
• RMS for Office 365 (RMS)  
Author
• Office 365 ProPlus (Office)  
• O365 Message Encryption (OME)   • Office 2016 for Mac  
• MFA for Office 365 (MFA)    • Office on iOS, Android, Windows  
• MDM for Office 365 (MDM)    • Office Online   
• Customer Lockbox 
• Advanced Threat Protection (ATP) 
• Advanced eDiscovery 

9. 9
Cloud PBX - TCO Value

10. 10
Users online or on-
premises
Integration with
PSTN services on-
premises
End-user features &
customer PSTN
services integrated
on-premises
Cloud PBX in Office
365
PSTN services
provided by
Microsoft
Skype for Business Deployment Options

11. 11
Cloud PBX Architecture
PSTN Calling plans delivered by Microsoft (1)
On-Premises PSTN Connectivity (2)
(1)
(2)

12. 12
Cloud PBX PSTN Interfaces
PSTN Calling add-on
First party offer from Microsoft available in specific
countries as regulated utility.
Completely cloud-based with no required infrastructure
on-premises.
On-premises PSTN Connectivity
Connecting Office 365 with the customer’s carrier,
contract, & circuit.
Cloud Connector Edition delivered as Packaged VMs for
new customer deployments.

13. 13
Cloud PBX PSTN Calling
Rapid Provisioning
Procure and assign phone numbers in minutes, everywhere
Microsoft offers service, with no on-premises equipment.
Number Porting and Enhanced 911
Use your existing phone numbers with Microsoft calling
plans, and meet E-911 and other legal obligations.
Local, Long Distance, and International Calling
Reach the people important to your business, with a choice of
calling plans

14. 14
Cloud PBX Features and Roadmap

15. 15
Cloud PBX Phones and Clients
Rich Clients
All supported PC & Mac clients in Office 365
Mobile Clients
Skype for Business clients for iOS, Android & Windows Phone
IP Phones
Polycom VVX201-VVX600 series with minimum UCS 5.4.0A
firmware 5.4.0.10182
Lync Phone Edition: Polycom CX600, Mitel MiVoice 6725,
w/latest firmware
Unsupported
VDI Plug-in, Lync Server Attendant, PIN Authentication

16. Cloud PBX Requirements

17. 17
Cloud PBX Requirements
Office 365 Tenant
• Active Directory Federation Services (ADFS)
• Directory Synchronization (Azure AD Connect)
License
• E1 or E3 with Add-Ons (Cloud PBX, PSTN Conferencing, and PSTN Calling Add-Ons)
• E5 (includes Cloud PBX and PSTN Conferencing)
• PSTN Calling Plan
*Non-Enterprise customers (education, government, etc.) have separate Office 365 plans

18. 18
Cloud PBX – PSTN Calling Plan

19. 19
Cloud PBX Administration – Enable Users

20. 20
Cloud PBX Administration – Acquire Phone Numbers

21. Cloud PBX Implementation

22. 22
Four Reasons for Cloud Migration
• Save Money
• Less maintenance
• Streamlined work processes
• Pay-as-you-go and subscription pricing
• Save Time
• Streamlined work processes
• Cloud based Disaster Recovery options
• Flexibility and Agility
• Grow and adapt to competitive pressures quickly
• Increased collaboration using global workforces
• Increase Security
• Automatic security updates
• Built in hardware resiliency management

23. 23
Questions to Ponder…
What does it take to run a high-quality, real-time
communications service globally?
How does the quality of network impact the
quality of calls?
What are the right tools & approach to assess
network readiness?
What steps do I need to take before moving to the
cloud?
How can I interconnect existing telephony
infrastructure to the cloud?
What adoption practices will drive usage of Skype for
Business?
Who are the certified partners qualified to help?

24. 24
Arrow SI Follows the Skype Operations Framework
•
•
•
•
•
•

25. 25
Skype Operations Framework
Plan
Gather information and insights to asses, design and prepare for a Skype for
Business Online service. Define expected business value, assess readiness for
implementation and undertake remediation activities.
Deliver
Transition from deploying on premises to delivering high quality cloud services, by
effectively implementing and delivering Skype for Business Online services while
driving adoption.
Operate
Maintain a high quality and reliable Skype for Business Online service. Provide
monitoring, reporting, run and support services

26. 26
More Questions to Ponder…
How am I going to deploy and manage
phone sets?
Are my users going to want headsets or
mobile devices as well?
What do I do for my conference rooms?
How do I communicate upcoming changes
to my end-users?
What feature parity do I get, compared to
my current PBX?
How do I measure adoption and success?

27. 27
Arrow SI Cloud PBX Deployment Resources
Arrow SI brings highly-qualified and experienced technical professionals to
engage on all projects, including:
• Certified Project Manager (PMP)
• Skype for Business Solutions Architect
• Skype for Business Deployment Engineer
• 24/7 Support Engineers

28. 28
Microsoft Skype Accelerate
What is it?
Funding support for pilot/deployment Skype
for Business Cloud PBX and/or PSTN
Calling Plans.
What does it cover?
Two options:
1. Cloud Voice Trial – Minimum
requirement of 25-100 person trial. No
license purchase required.
2. Cloud Voice Deployment Support –
Funding predicated upon size of
production deployment.
• Program Requirements?
• Skype Operations Framework Certified
Partner
• Maximum 60 day duration
• Work must be complete by 6/15/2017
Cloud PBX PSTN Calling

29. 29
Program Category Activity Title Time (days) SOF Offer Alignment
Cloud Voice Pilot Pilot 30-60 Network Assessment;
Prepare, Deploy & Onboard;
End User Adoption Support
Cloud Voice
Deployment Support
Deployment Support Must be complete by
6/15/17
Envision & Design ;
Prepare, Deploy & Onboard
Cloud Voice
Deployment Support
Network Readiness
Essentials Assessment
5 Network Assessment
Cloud Voice
Deployment Support
End User Adoption
Support
2-6 End User Adoption Support
Microsoft Skype Accelerate

30. 30
Skype for Business Cloud PBX - Agenda
• About Arrow Systems Integration
• Overview of Microsoft Cloud PBX
• Requirements
• Deployment and Using the Skype Operations Framework

31. Thank You!