6. Know Me to Help Me……..
Guide me through my
shopping choices to
help me make better
decisions
Help me better manage
my household, so I can
take care of my family
and improve my quality
of life
Coach me to
improve my skills
and acquire new
abiliGes
Help me coordinate
the logistics of my life
so I can focus on more
important things
31. CreaGng a relaGonship
SMART TRUSTWORTHY DELEGATE
PHASE 1 PHASE 2 PHASE 3
• What can you do?
• How useful is it?
• Is is easy to interact with you?
• Is it be>er than…?
• How dependable are you?
• What is your performance
• Whose side are you on?
• How well do you know me?
• I trust you
• You know me well, even be>er!
• I can focus on other decisions
• Taking services for granted