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Marketing Management
            Apple
• Apple Computer inc Founded in the year
  1976
• Apple had 46,600 full time employees and
  2,800 temporary full time employees
  worldwide and had worldwide annual
  sales of $65.23 billion.
..…but also Portable Devices
Variety
Product Design
“It's the Most Amazing iPhone Yet”
Launch On 4th October, 2011




Released On : 14th October, 2011
Siri Assitant :




•   It understands what you say
•   It knows what you mean
•   It helps you do the things you do every day
•   It has so much to tell you
Dual core A5 Processor :




•   The most powerful iPhone ever
•   Graphics
•   Performance
•   Battery
Camera            :




•   The you-can’t-believe-it’s-on-a-phone camera
•   8 Megapixels Camera
•   All new Optics
•   Editing
iOS 5 :




• Notification Center
• iMessage
• Twitter Integration
iCloud :




 • iTunes in the Cloud
 • Photo Stream
FaceTime
Price
Factors influencing the Price:



Internal Factors:                      External Factors:
• Corporate and Marketing              • Market characteristics
  objectives of the firm                 (demand, customers and
• The characteristics of the             competition)
  Product                              • Buying behavior in the respect of
• The stage of the product in its life   the Product
  cycles                               • Competitors pricing policy
• Cost of the manufacturing and
  Marketing
Ski m i ng Pr i ci ng
     m

Marketing skimming:
-Release new product at high
premium
-Skim the greatest possible
margin
-Once sales volume begins to
decrease at the original price
-Incrementally lower the price
to increase sale
Psychological Pricing


  It is used to lessen the impact of the actual pricing in the
  consumers mind

  Its a Marketing tool
Geographical Pricing

 D f f er ent Pr i ce at D f f er ent
  i                       i
 Locat i ons



          Ex. US and INDIA
Competition;
Markets
Changes in customers’ tastes and preferences for   New
 Technology.
1. Communication
2. Incentive
3. Invitation
Main Media Plan
Target
                       Reaching the primary target                                              Purchase a mix of traditional media and digital space




                                                                Geographic considerations
Advertising in areas that have high concentrations of the target consumers                        Campaigning in the top 25 US economic centers.




                                                                      Reach and Frequency
  Reaching the target within the specified area with Everyday frequency            To reach the target consumers, the appropriate mode of transportation used.




                                                                           Schedule
    Creating a campaign that reaches the target On a year round basis              Emphasizing on a pulsing schedule with traditional and digital media channel




                                                                          Seasonality
                                                                                 Emphasizing on media buy times during product launch to drive traffic into point
Purchasing media that heavy’s up during Holiday seasons and other events
                                                                                                                 of purchase




                                                                      Creative Innovations
   Picturing the Iphone as the number one choice among smart phones                     Using innovative media for demonstration to reach the target market.




                                                                             Budget
         Using it in a way that most effectively reaches the target                             Data gathering, analysis and taking proper actions .
Brand Strategies used by the APPLE
to build iPhone 4s as a strong brand:

(A) Brand Positioning
(B) Selection Of Brand Name
(C) Brand Sponsorship
(D) Brand Development
COMMUNICATION STRATEGY AND PLAN (INCL. DIGITAL
MARKETING)
Market Segmentation
The division of a market into identifiable groups, especially to
improve the effectiveness of a marketing strategy.




Market Segmentation for Apple I – Phone :
(a) Professionals
(b) Students
(c) Corporate users
(d) Entrepreneurs
Market Positioning

Arrangements for a product to occupy a
clear, distinctive and desirable place relative to
competing products in the minds of target
consumers”.
Market Targeting

Target Marketing involves breaking a market
into segments and then concentrating your
marketing efforts on one or a few key
segments.
PLACE
Distribution Strategy


                              Apple Inc.                                   Customer
• China based                                • Retail distribution
• Various suppliers                          • Regional ware
                       • Logistic Centre                             • Service plan
• One assembling                               housing and
                       • Regional logistic     storage               • Unlocked iPhone
  unit
                         center
                       • Support service
     Production          center                      Service
       selling                                      provider
Hybrid distribution channel
                    Apple online         Service
  Apple store
                       store          provider outlet
• Test driving     • Creating an      • Test driving
  the iPhone         apple account      the iPhone
• Selecting the    • Selecting an     • Selecting the
  rate plan          rate plan          rate plan
• Signing the      • Purchasing the   • Signing the
  contract           phone              contract
• Picking up the   • Having it        • Picking up the
  iPhone right       delivered to a     iPhone right
  away               proffered          away
                     address
CONSUMER MARKETING CHANNELS
    INDUSTRIAL MARKETING CHANNELS(B2B MARKET)

    B2C Channels
                                             B2C CUSTOMERS


  Stores                   Resellers                   Large distribution                         On-line store
  (274)                     (3000)                          (320)                                (36 Countries)


                                                                          Absence of
   Give high       High service   More capillary     Drives huge         differentiation   Visibility on web       Mass
    visibility        level        distribution    volumes of traffic   avoided through      & worldwide       customization
                                                                             corners

Flagship        Serving local                    Very                                   With one store ace
stores           communities                       problematic, due to
95% of          Zero investment from             inexistent purchasing
customers        Apple                             experience
don’t            High quality experience          Selected retailers
consider                                           only (best Buy)
Mac                                                Separate
                                                   space, serviced by
                                                   Apple staff
DUSTRIAL MARKETING INCHANNELS(B2B MARKET)

B2B Channels
                                B2B CUSTOMERS


       SME                      Education                        Enterprise & Gov.



 Added                Added
           On-line                On-line     Direct        Direct      On-line      Offer
 Value                Value
            store                  store    sales force   sales force    store    solicitation
Reseller             Reseller


Not sold through    Need for consultancy and            Shorter channel due to the
direct sales force   assistance                           active role of Apple in the
due to small         Crucial consultant role             design of this systems
volume               Use in educational                  On-line services for
High level of       environment also has a               companies similar to Dell
service              promotional dimension                Governments buy mainly
Channel with                                             through tenders
high level of
control from Apple
IPhone 4S
Availability
for other
Countries
Consumer
Behavior
over iPhone
4s
Apple On-line Store


Thank you

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Apple- IT project

  • 2.
  • 3. • Apple Computer inc Founded in the year 1976 • Apple had 46,600 full time employees and 2,800 temporary full time employees worldwide and had worldwide annual sales of $65.23 billion.
  • 4.
  • 7.
  • 8.
  • 10.
  • 11. “It's the Most Amazing iPhone Yet”
  • 12. Launch On 4th October, 2011 Released On : 14th October, 2011
  • 13. Siri Assitant : • It understands what you say • It knows what you mean • It helps you do the things you do every day • It has so much to tell you
  • 14. Dual core A5 Processor : • The most powerful iPhone ever • Graphics • Performance • Battery
  • 15. Camera : • The you-can’t-believe-it’s-on-a-phone camera • 8 Megapixels Camera • All new Optics • Editing
  • 16. iOS 5 : • Notification Center • iMessage • Twitter Integration
  • 17. iCloud : • iTunes in the Cloud • Photo Stream
  • 19. Price
  • 20. Factors influencing the Price: Internal Factors: External Factors: • Corporate and Marketing • Market characteristics objectives of the firm (demand, customers and • The characteristics of the competition) Product • Buying behavior in the respect of • The stage of the product in its life the Product cycles • Competitors pricing policy • Cost of the manufacturing and Marketing
  • 21.
  • 22.
  • 23. Ski m i ng Pr i ci ng m Marketing skimming: -Release new product at high premium -Skim the greatest possible margin -Once sales volume begins to decrease at the original price -Incrementally lower the price to increase sale
  • 24. Psychological Pricing It is used to lessen the impact of the actual pricing in the consumers mind Its a Marketing tool
  • 25. Geographical Pricing D f f er ent Pr i ce at D f f er ent i i Locat i ons Ex. US and INDIA
  • 26.
  • 27. Competition; Markets Changes in customers’ tastes and preferences for New Technology.
  • 29.
  • 31. Target Reaching the primary target Purchase a mix of traditional media and digital space Geographic considerations Advertising in areas that have high concentrations of the target consumers Campaigning in the top 25 US economic centers. Reach and Frequency Reaching the target within the specified area with Everyday frequency To reach the target consumers, the appropriate mode of transportation used. Schedule Creating a campaign that reaches the target On a year round basis Emphasizing on a pulsing schedule with traditional and digital media channel Seasonality Emphasizing on media buy times during product launch to drive traffic into point Purchasing media that heavy’s up during Holiday seasons and other events of purchase Creative Innovations Picturing the Iphone as the number one choice among smart phones Using innovative media for demonstration to reach the target market. Budget Using it in a way that most effectively reaches the target Data gathering, analysis and taking proper actions .
  • 32. Brand Strategies used by the APPLE to build iPhone 4s as a strong brand: (A) Brand Positioning (B) Selection Of Brand Name (C) Brand Sponsorship (D) Brand Development
  • 33.
  • 34. COMMUNICATION STRATEGY AND PLAN (INCL. DIGITAL MARKETING)
  • 35. Market Segmentation The division of a market into identifiable groups, especially to improve the effectiveness of a marketing strategy. Market Segmentation for Apple I – Phone : (a) Professionals (b) Students (c) Corporate users (d) Entrepreneurs
  • 36. Market Positioning Arrangements for a product to occupy a clear, distinctive and desirable place relative to competing products in the minds of target consumers”.
  • 37. Market Targeting Target Marketing involves breaking a market into segments and then concentrating your marketing efforts on one or a few key segments.
  • 38. PLACE
  • 39. Distribution Strategy Apple Inc. Customer • China based • Retail distribution • Various suppliers • Regional ware • Logistic Centre • Service plan • One assembling housing and • Regional logistic storage • Unlocked iPhone unit center • Support service Production center Service selling provider
  • 40. Hybrid distribution channel Apple online Service Apple store store provider outlet • Test driving • Creating an • Test driving the iPhone apple account the iPhone • Selecting the • Selecting an • Selecting the rate plan rate plan rate plan • Signing the • Purchasing the • Signing the contract phone contract • Picking up the • Having it • Picking up the iPhone right delivered to a iPhone right away proffered away address
  • 41. CONSUMER MARKETING CHANNELS INDUSTRIAL MARKETING CHANNELS(B2B MARKET) B2C Channels B2C CUSTOMERS Stores Resellers Large distribution On-line store (274) (3000) (320) (36 Countries) Absence of Give high High service More capillary Drives huge differentiation Visibility on web Mass visibility level distribution volumes of traffic avoided through & worldwide customization corners Flagship Serving local Very With one store ace stores communities problematic, due to 95% of Zero investment from inexistent purchasing customers Apple experience don’t High quality experience Selected retailers consider only (best Buy) Mac Separate space, serviced by Apple staff
  • 42. DUSTRIAL MARKETING INCHANNELS(B2B MARKET) B2B Channels B2B CUSTOMERS SME Education Enterprise & Gov. Added Added On-line On-line Direct Direct On-line Offer Value Value store store sales force sales force store solicitation Reseller Reseller Not sold through Need for consultancy and Shorter channel due to the direct sales force assistance active role of Apple in the due to small Crucial consultant role design of this systems volume Use in educational On-line services for High level of environment also has a companies similar to Dell service promotional dimension Governments buy mainly Channel with through tenders high level of control from Apple