Personal Information
Entreprise/Lieu de travail
San Francisco Bay Area United States
Profession
Keynote Speaker, Customer Experience Futurist, Author
Secteur d’activité
Technology / Software / Internet
Site Web
https://twitter.com/blakemichellem
À propos
Blake Morgan is a Customer Experience Futurist. Her first book is “More is More: How The Best Companies Work Harder And Go Farther To Create Knock Your Socks Off Customer Experiences.” She is the host of The Modern Customer Podcast and a weekly customer experience video series on YouTube. She’s been ranked as ICMI’s Top 50 Thought Leaders To Follow on Twitter In 2016, Clarabridge’s #1 Social Customer Service expert to follow and Customer Gauge’s top 20 customer experience experts in follow in 2017. She has worked with Intel, Verizon Wireless, and many more. She lives in the Bay Area with her husband, daughter and their two Yorkie rescues.
Mots-clés
customer service
social media
customer experience
marketing
social customer service
contact center
crm
social crm
social media roi
return on investment
technology
artificial intelligence
ai
social customer care
customer support
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twitter
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oakland
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san francisco
center for nonprofit success
techsoup
Tout plus
- Présentations
- Documents
- Infographies