What do you do when one of your customers misunderstands something, your policies have changed, or they're simply wrong? Here's how to handle it—and still keep them happy.
3. Do:
Work with the customer to
achieve a resolution that they
are happy with
4. Don’t:
Worry so much about right and wrong—focus on
resolving the issue going forward and keeping the
customer happy, while still sticking to your rules