Iphone user guide update

InnoCaption
November 2014
iPhone User Guide

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INNOCAPTION IPHONE USER GUIDE
Table of Contents
(Click the Categories to Navigate to Each Page)
Installing InnoCaption.........................................................................................................................................................................................................2-3
Changing Notification Style ....................................................................................................................................................................................................4
Making an Outgoing Call ............................................................................................................................................................................................. ...….5-6
Receiving an Incoming Call .....................................................................................................................................................................................................7
Receiving an Incoming Call When iPhone is Locked……………………………………………………………………………………………………………………………………………………………….....8
My Personal InnoCaption Phone Number………………………………………………………………………………………………………………………………………………………………………………….9
InnoCaption Voicemail……………………………………………………………………………………………………………………………………………………………………………………………………………10
Turning on InnoCaption Text to Speech(TTS)……………………..……………………………………………………………………………………………………………………………………………………11
Using InnoCaption Text to Speech (TTS)………………………………………………………………………………………………………………………………………………………………………………….12
InnoCaption Speed Dial………………………………………………………………………………………………………………………………………………………………………………………………………13-14
Recommended Settings- LED Flash for Alerts…………………………………………………………………………………………………………………………………………………………………………..15
Recommended Settings- Vibrate on Silent and Ring………………………………………………………………………………………………………………………………………………………………..16
Recommended Settings- Speakerphone Call Routing …………………………………………………………………………………………………………………………………………………………17-18
Frequently Asked Questions………………………………………………………………………………………………………………………………………………………………………………………………19-24
Our Mission and Vision………………………………………………………………………………………………………………………………………………………………………………………………………….25

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Installing InnoCaption On Your IPhone
1. After completing online
registration and receiving text
from InnoCaption click on the
iPhone link in the text
message
2. When the web page opens,
please click the blue link
under the Apple® icon.
3. InnoCaption will ask you if
you would like to install on
your phone. Click Install.
After clicking install, return to
your home screen.
4. Find the InnoCaption App
logo and click on it to open
the InnoCaption Application

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Installing InnoCaption On Your IPhone (Cont.)
5. If you get a notification
that says “Untrusted App
Developer” click “Trust”.
6. When asked if InnoCaption
can use your current location
click “OK”.
7. When the activation screen
comes up, enter your mobile
carrier number in the space at
the top and click “Agree”
8. If you have entered your
mobile number correctly, the
word “Activated” will pop up
on your screen for a short time
immediately after you press
agree. To finish this step press
the home button.

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Changing the IPhone Notification Style
 When making or receiving an InnoCaption call, you will receive a notification asking you to launch the captioning.
 If this notification is missed, the call will not be completed.
 To ensure that the notification is not missed, we recommend setting your phone to the “Alert” style Notification.
1. Select “Settings” from the
iPhone home screen
2. Select “Notification
Center” from the settings
menu (Note: Some versions
will just say “Notifications”)
3. Select InnoCaption from
the menu.
4. There are 2 different notification
styles, “Banner” and “Alert”.
“Banner” style will show up at the
top of the screen, we recommend
selecting “Alert” style. To finish this
step press the home button.

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Making an Outgoing Call Using InnoCaption
 When making calls, your caller ID is your Personal InnoCaption Number.
 The other party will see your Personal InnoCaption Number (e.g. 555-555-5555) – not your carrier provided mobile phone number.
 If your phone does not support simultaneous voice and data, your phone must be connected to Wi-Fi.
1. Open (Run) InnoCaption App. 2. Enter 10 digit phone number
for the person you are calling
and then press “Call”.
3. Click notification to launch
captions. Notification will either
be at the top (Banner) or middle
(Alert) of the screen.
4. Connecting to
communication assistant (CA).

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Making an Outgoing Call Using InnoCaption (Cont.)
5. Call connected and
captioning! To end call click
“Disconnect”.

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Receiving an Incoming Call Using InnoCaption
 The other party needs to call your Personal InnoCaption Number (ex. 415-494-4373)-not your original mobile phone number
 If your phone does not support simultaneous voice and data, your phone must be connected to Wi-Fi.
1. You have an INCOMING call.
Tap the “ACCEPT” button.
3. Connecting with
Communication Assistant
(CA).
4. Begin reading captions! To
end call press “Disconnect”
2. Click notification to launch
captions. Notification will either
be at the top (Banner) or middle
(Alert) of the screen.

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Receiving an Incoming Call When Your Iphone is Passcode Locked
 When your iPhone is passcode locked, follow these steps to answer an incoming call
1. When phone rings, slide bar
at bottom of screen to
answer.
2. Press home button at
bottom of phone.
3. InnoCaption banner will
appear, slide banner to the
right.
4. Enter Passcode, InnoCaption
will launch automatically.

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My Personal InnoCaption Phone Number
 With InnoCaption you will be given your own personal InnoCaption phone number
1. Open (Run) InnoCaption
Application.
2. Click “Settings” in the
bottom right corner.
3.. Share your personal caption
number with family and friends.

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Using InnoCaption Voicemail
 The first message that will be played will be the newest message, followed by older messages.
 Voicemail messages will be saved for 3 days after you listen to them. The captioned dialogue will be saved automatically.
 Custom voicemail greetings are not available at this time. The current default InnoCaption greeting for voicemail will be heard until then.
1. When a voicemail is received, a
notification will appear at the top of
the screen, and a red number will
show in the corner of the InnoCaption
icon telling the number of voicemails.
2. Open InnoCaption
3. Press and hold the “Pound”
key until the call is launched.
(Note the voicemail icon on the
pound key).
4. Call begins, when notification
appears, either at top of screen
(Banner) or middle of screen
(Alert), click on it to continue.
5. Once Connected, voicemail
will begin playing
automatically. The newest
voicemail will be played first.
To end the call press
“Disconnect”.

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Turning on InnoCaption Text to Speech (TTS)
 InnoCaption Text to Speech (TTS) allows you to type what you would like said and have it said to the other party via an automated voice
system.
1. In the “Settings” section of
InnoCaption, click on “Text to
Speech”.
2. Click “YES” to use TTS
service. To finish step press the
home button.

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Using InnoCaption Text to Speech (TTS)
 InnoCaption Text to Speech (TTS) allows you to type what you would like said and have it said to the other party via an automated voice
system.
1. When in a call, click in the white box
that says “Send a Message”. After you
click in this box, an automated voice
message will be sent to the other party
which states “I am using text to speech,
please be patient as there may be some
delay.”
3. The other persons dialogue will
show up without parentheses, and
what you type will show up in
parentheses. To hide the keyboard,
click anywhere in the dialogue screen.
2. Use the keyboard to type your
message and press send. When you
press send your message will be said to
the other party by an automated voice.
4. To end a call, hide the keyboard (See
step 3) and then press “Disconnect”.

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InnoCaption Speed Dial
 InnoCaption speed dial allows you to set custom speed dial contacts which you can call with one press of a button.
1. Open InnoCaption 2. Press and hold the “#1 Key”
(for first contact).
3. Press “+Add Contact” 4. Select the contact you wish
to add to the speed dial list.

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InnoCaption Speed Dial (Cont.)
5. Select which number you
would like to add to the speed
dial list.
6. Number is now loaded into
speed dial! To remove press
the red “X”
7. To make a call using speed
dial, just press and hold the
number of the speed dial
contact you wish to call.
8. To view or edit the speed
dial list, go to “settings” and
then select “speed dial”. To
finish this step press the home
button.

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Recommended iPhone Settings For Use With InnoCaption- LED Flash for Alerts
 Setting the LED flash for alerts will cause your phone’s LED light to flash when you have a notification or alert.
iPhone home screen.
2. Select “General”. 3. Select “Accessibility”. 4. Find “LED Flash for Alerts”
and make sure the bar to the
right is Green. If it is not,
slide the bar to the right and
it will change. To finish this

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Recommended iPhone Settings For Use With InnoCaption- Vibrate On Ring and Silent
 Setting phone to vibrate on ring and silent will cause it to vibrate every time you receive a call.
iPhone home screen.
2.. Select “sounds”.
3. Find “Vibrate on Ring” and
“Vibrate on silent” make
sure the bar to the right of
each is Green. If it is not,
slide the bar to the right and
it will change. To finish this

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Recommended iPhone Settings For Use With InnoCaption- Speakerphone Call Routing
 This Setting will cause your calls to automatically be answered through the speakerphone.
iPhone home screen.
2. Select “General”. 3. Select “Accessibility”. 4. Select “Incoming Calls”.
Some iPhones may say “Call
Audio Routing”.

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Recommended iPhone Settings For Use With InnoCaption- Speakerphone Call Routing (Cont.)
5. Select “Speaker”. When
complete a check mark will
appear to the right of the
screen. To finish this step
press the home button.

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Frequently Asked Questions
1. My InnoCaption app does not seem to be operating properly.
A standard operating practice with today’s technology includes “rebooting” or “re-syncing.” If you are having complications with your InnoCaption
app, it is our recommendation to first open the app and go into settings. Scroll down to “retry activation.” If that does not resolve your issue,
please contact customer care at support@innocaption.com.
2. Can a Hearing Health Professional with normal hearing use this product?
No. FCC Regulations prohibits individuals without hearing loss from using the service, however, we will give you access to the app for
demonstration purposes only with limited minutes. Please contact us through our website at http://www.innocaption.com.
3. What kind of listening devices would I use?
If you have a Cochlear Implant (CI), your device will have a personal audio cable that directly connects to your CI and to your phone. If you have
hearing aids, using a hearing loop, BT (Bluetooth) Gateway, or a Silhouette device will allow you to experience your phone call without any ambient
or outside noises. We encourage you to take advantage of whichever listening device may suit your particular need so that you have the best
experience possible. If you have a Bluetooth accessory, make sure you open the InnoCaption application first and begin caption before making the
link through your Bluetooth accessory.
4. Will my new InnoCaption provided number be able to receive text messages?
No. Your texting capabilities will still be through your network carrier number. Your InnoCaption provided number will only be used for captioned
phone calls.
5. Does InnoCaption support 911 call?
Yes, you can call 911 using InnoCaption just like a hearing user.
6. Will captions be available in languages other than English?
Not at this time.

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Frequently Asked Questions (Cont.)
7. Can I change my caption phone number after InnoCaption assigned it?
No, once you have a caption phone number you cannot change it.
8. What if I get a new mobile phone or I change my original mobile phone number?
Please email us at support@innocaption.com and we will help you.
9. What if my personal information is changed? (Ex. Address, Original mobile phone number, email, and etc.)
You are able to log into your account on our website using your mobile carrier number and password you created when you registered. If you need
further assistance, please email us at support@innocaption.com and we will help you.
10. What if I want to cancel InnoCaption service?
Please email us at support@innocaption.com. We will unsubscribe you immediately and retract your caption phone number.
11. Do I need to cancel my mobile network phone number?
No. You will be assigned an InnoCaption phone number that only works on your InnoCaption application on your mobile phone.
12. How do I receive updates to my InnoCaption application?
When an update is available for your InnoCaption app, we will send you a notice via text with the link.
13. What is the difference between having my Wi-Fi turned on and having your phone connected to a Wi-Fi source?
Having Wi-Fi on means that your phone is enabled to connect to a Wi-Fi source. To actually be connected to a specific Wi-Fi network, you will need
to go into your phone’s settings and connect to the Wi-Fi.

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14. My iPhone is able to make InnoCaption calls but unable to receive calls, what would cause this?
This could be caused by “killing” your iPhone apps to conserve battery life on your phones. When you kill the InnoCaption app, you will be unable
to receive calls through the app. Simply open the app to re-establish the connection in the app.
15. My phone supports simultaneous voice and data, but will I be able to make or receive a call using InnoCaption when I am a passenger in a
car?
As long as your carrier’s signal is strong enough. If not, you may not get a connection or your call could be dropped. It is our recommendation to
consider utilizing MiFi® or a similar Hot Spot that will help your InnoCaption experience to have a stable connection.
16. Do I have to make a call to a caption center in order to make or receive a call with InnoCaption?
No, you can make or receive any mobile call just like anybody else!
17. Do I need to dial the area code when making a call?
You will always need to dial the full 10 digit number when calling someone through the InnoCaption app.
18. Do I have to use the provided caption phone number for caption service?
Yes, to receive caption services, you will need to call from the InnoCaption app. It will use the provided InnoCaption phone number automatically
instead of your network mobile phone number. The InnoCaption phone number will also be the number seen by those you call. By sharing your
InnoCaption phone number with your family, friends and any other person, you will be able to receive calls with captions.
19. For incoming calls with caption service, does the other person need to install the InnoCaption app on their phone in order to call me?
No, they do not need to install the InnoCaption App. The only thing they need is your InnoCaption provided number. This is the number you will
give to anyone that you want to communicate with on your mobile phone.

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20. What if I don’t use the InnoCaption app for outgoing calls and the other person does not use my caption phone number for incoming calls?
Any outgoing or incoming calls made outside of the InnoCaption app will not have captions. If you want to receive captions on an incoming call,
those calling you must dial your InnoCaption provided phone number.
21. Can I use my original contact list for InnoCaption service?
Yes, your original contact list is automatically integrated into the InnoCaption app and you can make a call through your contact list. To make a call
using your contact list, press the contacts soft-key from within the InnoCaption app, choose the contact you wish to call, press their number to
bring it up in the InnoCaption dialer and then press the call button.
22. Do I need to use the speaker on my phone to use InnoCaption?
Making or receiving a call with InnoCaption is defaulted to automatically activate the speaker on your android phones. If you are using an iPhone,
you will need to activate your speaker before launching InnoCaption. If you do not want others to hear your conversation, you can mute the audio
while on the call or use a listening device.
23. Do I need to turn Wi-Fi on my wireless phone to use InnoCaption?
If your device/carrier combination supports simultaneous voice and data, this is not necessary. The InnoCaption application uses your voice and
data plan to complete the call. However, if your device/carrier combination does not support simultaneous voice and data or if your mobile
network’s signal is weak, you may want to use a Wi-Fi connection.
24. I have a strong Wi-Fi, but am still unable to make a call.
Even if we have a strong Wi-Fi, it can be weakened by the number devices that are utilizing the Wi-Fi source. The more devices that are utilizing a
single WiFi source, the weaker it becomes and can cause issues with stability even on a solid WiFi source.

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25. I am trying to make a call using a public Wi-Fi, but it will not make a call out. Why is this?
Usually public WiFi sources are not solid sources because they can have numerous devices utilizing it. The more devices that are utilizing a single
WiFi source, the weaker it becomes and can cause issues with stability even on a solid WiFi source. We also suggest that if you do not have
simultaneous voice and data on your device that you use a separate mobile hotspot. This can also be caused by the provider of the Wi-Fi requiring
an agreement before having full use of their Wi-Fi. Some public Wi-Fi (hotels, fast food restaurants, coffee shops, etc.) will show a pseudo
connection even if you haven’t agreed to their terms. The easiest way to check if you need to agree to their terms is to open your internet browser.
25. What is the difference between InnoCaption and CART?
InnoCaption only provides Internet Protocol Captioned Telephone Service. By law, InnoCaption is not and cannot be a substitute for CART or in-
person transcription. FCC does differentiate between the IP CTS and CART (live-event captioning). CART provides a complete translation of all
spoken words and environmental sounds for the benefit of an individual consumer or larger group in a variety of settings, including classrooms,
courtrooms, religious services, conferences and so forth. CART is a fee-based service. It is stipulated in our conditional certification with FCC that
InnoCaption cannot be used as a substitute for CART or for in-person transcription because those services are not covered under the TRS fund.
26. What makes InnoCaption so different from other Internet Protocol Captioned Telephone Services?
InnoCaption’s vision is to be the industry leader in communication services through innovation, leading edge technology, unprecedented customer
care and with a workforce passionate about connecting others to their world.
We are the only and/or first IP-CTS provider to –
oUse Communication Assistants that are live stenographers
oProvide seamless inbound calling
oInitial connectivity that is on par to that of a hearing user
oDeliver Captioned Voice Mail
oOffer Text-to-Speech (TTS) for the person that cannot speak to make voice calls
oSupport 911 calls
oOffer instantaneous captioning that is in step with the other person’s voice

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27. I have a streamer which allows any audio source to be transmitted to hearing aids using a wireless Bluetooth connection or mini jack
cable. When do I need to connect my streamer when using InnoCaption?
You will first open your InnoCaption app, make your call and when your call has connected to a Communication Assistant, you will activate your
streamer.
28. How do I save a dialogue from a phone call I’ve made using InnoCaption?
Whether using an iPhone or an Android phone, you will go to Dialogue, choose the conversation you want to save, and then highlight the text, copy
and then paste into an email to send to yourself.

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Our Mission and Vision
Mission
To reconnect the hard of hearing community to the people in their world.
How are we going to accomplish our mission?
 By serving others
 By being genuine, honest and full of integrity in all that we do
 By putting the needs and concerns of both colleagues and customers ahead of our own
 By providing innovative, functionally equivalent technology and services that are second to none
Vision
 To be the industry leader in communication services through innovation, leading edge technology, unprecedented customer care
and with a workforce passionate about connecting others to their world.

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Thank you for choosing InnoCaption! We
appreciate the opportunity to serve you. Should
you need further assistance, please contact
Support@Innocaption.com or visit us at
www.Innocaption.com.

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