Blackhawk Network processes millions of gift card transactions in the United States leveraging CA UIM. They built a business service reliability team and process to ensure reliability of their payment processing infrastructure and improve the customer experience. CA UIM provides unified monitoring of their critical systems and applications, using log monitoring, synthetic monitoring, and performance trending. This approach and use of CA UIM has directly improved customer experience by reducing transaction times and improving performance across their sites.
1. Case Study
Amping up customer experience with
a business centric approach and CA Unified
Infrastructure Management
Gary Garcia
DevOps: Agile Ops
Blackhawk Network
Sr. Director Technology Service Operations
DO5T16S
@GaryTGarcia