Case Study: Putting Citizens at The Center of Digital Government

Case Study: Citizens @ the Center of
Digital Government
State of Louisiana & The State of Amazonas
SCT14S
SECURITY

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Abstract
Around the globe, citizens are demanding 24/7 access to government, and this is driving
a dramatic re-architecture of public services putting citizens in control, increasing
participation and access to services. From two different parts of the world, The State of
Louisiana & The State of Amazonas in Brazil have both become centers for innovation.
In this session, they will share and demonstrate how they are designing a government
built to change and breaking down silos to make the citizen the center of government.
The State of
Amazonas
State of
Louisiana

The Amazon in the Palm of Your Hand
Daniel Tadeu Martínez Castello Branco
Chief Technology Officer
PRODAM - Processamento de Dados Amazonas S.A.

The State of Amazonas by the Numbers
GDP POPULATION ECONOMY EXPORTS
INDUSTRIAL
SECTOR
MOBILE
PHONES
$28B 4M 70%
Growing @ 23%
49%
SERVICE
SECTOR 24% OTHER
ELECTRONICS 20%

RAPIDLY MODERNIZING
DESIGNING A GOVERNMENT BUILT TO CHANGE
DIGITAL
SERVICES
SMART
CITIES
COST
REDUCTION
CITIZEN
EXPERIENCE
INCREASE CAPITAL FLOW

CREATES
R$1 WE INVEST IN IT
EVERY
3X COST EFFICIENCY

AMAZONAS
IN THE PALM OF YOUR HANDS
OUR VISION
Amazonas na Palma da Mão

Amazonas na Palma da Mão
PRODAM PARTNERED WITH CA TECHNOLOGIES TO INNOVATE
PUBLIC
EDUCATION
DRIVERS
LICENSES
CIVIL
DEFENSE
CITIZEN
ENTREPRENEUR
A QUICK & EFFICIENT WAY TO
MODERNIZE & OPTIMIZE PUBLIC RESOURCES

A MODEL FOR
CITIZEN
IDENTITY
FROM
GOVERNMENT IN CONTROL
TO GOVERNMENT MANAGING OUTCOMES

NEW REQUIREMENTS
CITIZEN CENTRIC & DELIVERED AS A SERVICE
CLOUD
& MOBILE
GOVERNMENT
as a SERVICE
INFORMATION
SHARING
SECURITY &
COMPLIANCE
REMOVING DEPARTMENT SILOS
UNLOCK THE POTENTIAL OF GOVERNMENT DATA

CA API
GATEWAY
CA IDENTITY
SUITE CA DIRECTORY CA API
GATEWAY
CA ACCESS
GATEWAY
CA SINGLE
SIGN-ON
CA API DEVELOPER
PORTAL
APPLICATION
DATABASES
HTTP/REST
SOAP
SECURE
DMZ
PRIVATE
GPM PLATFORM
EXTERNAL
PUBLIC
EXTERNAL
PROVIDERS
REST
JASON
HTTPS
THE AMAZONAS PLATFORM FOR GOVERNMENT

DELIVERED IN THE
PALM OF YOUR HANDS

DEMONSTRATION

GREAT OUTCOMES AND GREAT RESULTS
GOVERNMENT IS THE CENTER OF INNOVATION
INCREASED
CITIZEN
ENGAGEMENT
STREAMLINED
GOVERNMENT
SERVICES
REDUCED
COST OF
GOVERNMENT

Delivering Citizen Services
in the State of Louisiana
Matthew Vince
Chief Design Officer
State of Louisiana
James Alt
Application Architect
State of Louisiana

The State of Louisiana on a Trajectory to Grow
GDP POPULATION EMPLOYEES AGENCIES
$216B 4.6M 40KSTATE EMPLOYEES
16INDEPENDENT
AGENCIES

THE GREAT RE-ARCHITECTURE
DESIGNING A MORE AGILE GOVERNMENT
SERVICE
PROVIDER
MODEL
DESIGNED
TO CHANGE
& ADAPT
MODERNIZE
TECHNOLOGY
STACK
AUTOMATION &
ORCHESTRATION
COLLABORATIVE & CITIZEN CENTRIC

UNLEASHING CONSTITUENT POTENTIAL
IMPROVING QUALITY OF LIFE & AFFLUENCE
PUBLIC
HEALTHCARE
PUBLIC
EDUCATION
CONSTITUENT
AFFLUENCE
SATISFACTION
& AFFINITY
LAST YEAR WE STARTED WITH
MEDICAID ENROLLMENT

ARCHITECTURAL REQUIREMENTS
SERVICE
FIRST
APPROACH
MICRO
SERVICE
DESIGN CITIZEN FIRST
AGENCY
SECOND
FRAMEWORK
BASED, ITIL,
TOGAF, SOA
DEFINE MODEL FOR
REQUIREMENTS &
GOVERNANCE
DESIGN FOR
MODULARITY
CUSTOMIZATION
COPYRIGHT © 2017 CA. ALL RIGHTS RESERVED#CAWORLD #NOBARRIERS

WE NEEDED TO CROSS THE CHASM
GAIN MAINSTREAM ADOPTION ACROSS AGENCIES
CHASM
INNOVATORS
EARLY
ADOPTERS
EARLY
MAJORITY
LATE
MAJORITY
LATE
ADOPTERS
Permits are common service across
all agencies, over ~200K+ permits issued
annually, potential savings > $1B
DEPT OF TAX & REVENUE
PENSIONS
WILDLIFE & FISHERIES
ECONOMIC DEVELOPMENT
DEPT OF MOTOR VEHICLES
DEPT OF TRANSPORTATION
DEPT OF
HEALTH
CHILD SERVICES
EDUCATION

REQUEST
FULFILLMENT
APPROVAL
AUTOMATION
FRAUD
PREVENTION
BACK END
ORCHESTRATION
USE CASES FOR CITIZEN PERMITS
PROOF OF CONCEPT DESIGN

DEMONSTRATION

NEXT STEPS
ENGAGE
ADOPTERS
COMPLETE
POC
QUALIFY
REQUIREMENTS
INITIATE
FIRST PROJECT

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Case Study: Putting Citizens at The Center of Digital Government

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