Case Study: SAFe as a Differentiator, Powered by CA Agile Central

Case Study: SAFe as a Differentiator;
Powered by CA Agile Central
Heather Wilson
AMT44T
AGILE MANAGEMENT
Senior Director
Change Healthcare (Formerly McKesson)

2 COPYRIGHT © 2017 CA. ALL RIGHTS RESERVED#CAWORLD #NOBARRIERS
© 2017 CA. All rights reserved. All trademarks referenced herein belong to their respective companies.
The content provided in this CA World 2017 presentation is intended for informational purposes only and does not form any type
of warranty. The information provided by a CA partner and/or CA customer has not been reviewed for accuracy by CA.
For Informational Purposes Only
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Abstract
What can happen in 90 weeks of practicing Scaled Agile Framework? Practicing SAFe
enabled Change Healthcare to not only obtain a unique market position, but it also
helped them secure an additional $5M of unplanned, new revenue, save an additional
$1M to bottom line and create a new line of business. This presentation will give the
inspiration and justification you need to either start or mature your enterprise agility
within your organization.
Heather
Wilson
Change Healthcare
Sr. Director, Portfolio
Management

Agenda
INTRODUCTION
OUR JOURNEY
SUCCESS EQUATION
CONCLUSION
1
2
3
4

PROPRIETARY & CONFIDENTIAL 5
Who We Are
+
Extensive network, data and connectivity
Expansive software and analytics solutions
Increased scale for investment, innovation,
and customer service
15,000 team members
Customers across healthcare: providers,
payers and consumers
One of the largest, independent healthcare
technology companies
Broad imaging, workflow and extended
care capabilities

The Journey

Executing a Vision
1. Leader inspired Vision
2. Trained our Leaders
3. Took one Program Increment to Plan
– Leadership executed SAFe as a Scrum Team
4. Trained
5. Launched
6. Followed up with advanced training

Sustained Progress Beyond FY17
Team
Satisfaction42%
Avg Productive Output
24%
Cost / Interface
($1.2k)
-26%
42% Cycle Time
Reduction
93% $6M
Direct Technology
Sales, Net New
Unplanned

Shared Goal Over Achievement
9
Story
Points
Accepted
97%
Ratio of GA
Defects to US
4.7%
102%
Release Predictability
Exceeds Target of 94%
Exceeds Target of 8%
Significantly Exceeded
Target of 95%

Success Equation

Success = (Tools + SAFe
®
)*(Team)

®
)*(Team)

13 COPYRIGHT © 2017 CA. ALL RIGHTS RESERVED#CAWORLD #NOBARRIERS13 #CAWORLD #NOBARRIERS COPYRIGHT © 2017 CA. ALL RIGHTS RESERVED
SAFe® is a freely revealed knowledge
base of integrated, proven patterns
for enterprise Lean-Agile development
Knowledge for people building
the world's most important systems
®
)*(Team)

The Scaled Agile Framework
®
(SAFe
®
)
Synchronizes Alignment, Collaboration and Delivery for Large Numbers of Teams
1. Built-In Quality
2. Program execution
3. Alignment
4. Transparency
Core Values

#1-Take an economic view
#2-Apply systems thinking
#3-Assume variability;
preserve options
SAFe Principles
®
)*(Team)

#4-Build incrementally with fast, integrated learning cycles
#5-Base milestones on objective evaluation of working systems
#6-Visualize and limit WIP, reduce batch sizes, and manage queue lengths
SAFe Principles
®
)*(Team)

#7-Apply cadence, synchronize with
cross-domain planning
#8-Unlock the intrinsic motivation of
knowledge workers
#9-Decentralize decision-making
SAFe Principles
®
)*(Team)

®
)*(Team)

Suggested Resources
§ Scrum: The Art of Doing Twice the Work in Half the Time
– Jeff Sutherland
§ Leaders Eat Last
– Simon Sinek
§ The Principles of Product Development Flow
– Donald G. Reinertsen
§ Facilitator’s Guide to Participatory Decision-Making
– Sam Kaner
§ Drive
– Dan Pink

Questions?

Stay connected at communities.ca.com
Thank you.

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