The Unmet Demand for Premium Cloud Monitoring Services—and How Service Providers Can Capitalize

The Unmet Demand for Premium Cloud
Monitoring Services – and How Service Providers
Can Capitalize
Ken Vanderweel
MST07T
MANAGED SERVICE PROVIDER ZONE
Sr. Director Service Provider Solutions Marketing
CA Technologies

2 COPYRIGHT © 2017 CA. ALL RIGHTS RESERVED#CAWORLD #NOBARRIERS
© 2017 CA. All rights reserved. All trademarks referenced herein belong to their respective companies.
The content provided in this CA World 2017 presentation is intended for informational purposes only and does not form any type
of warranty. The information provided by a CA partner and/or CA customer has not been reviewed for accuracy by CA.
For Informational Purposes Only
Terms of This Presentation

Abstract
As businesses run services across an increasingly hybrid mix of cloud and on-premises
environments, they realize a number of benefits—but they also encounter significant
challenges in monitoring.
451 Research conducted an extensive survey that examines the challenges confronting
enterprise IT organizations. Attend this session and find out about these challenges—
and the opportunities they can present for service providers.
This session will offer case scenarios, providing insights into the strategies that Cloud
Service Providers can employ as they look to incorporate premium cloud monitoring
services into their portfolios.
Ken
Vanderweel
CA Technologies
Sr. Dir., Service
Provider Solutions
Marketing

Cloud Monitoring Opportunities for Services
Providers

Evolving Nature of IT and Customers’ Struggles to
Adapt

IT Teams Feel Pressure to Reach Top Goals

Quantifying the Challenges

Problems Fall Into Three Broad Categories

28 Pain Points
Heatmap

Shortcomings in Capabilities Have Broad-Based
Implications

15 Capabilities
Heatmap

Capitalize on Your Opportunity
Businesses are willing to pay a premium to solve these challenges

CA Unified Infrastructure Management (CA UIM):
Top 3 for Single Pane of Glass for Hybrid Cloud & IT
▪ CA UIM was awarded by EMA
Research as a leading solution
for providing single pane of
glass for today’s hybrid cloud
and IT infrastructures.

4 CSP Premium Monitoring Case Studies
Enterprise #1 Challenge
▪ IT accustomed to static on-premise, little experience
w/ dynamic cloud environments and tools
CSP Solution
▪ Built cloud-based management platform, capabilities
include:
▪ Asset management
▪ Monitoring
▪ Billing
▪ Alarms and ITSM
▪ Client gained
▪ Unified visibility of all environments
▪ Track performance from single place
▪ More effective management and faster
troubleshooting
▪ Dabbled in running workloads in IaaS environments
▪ Encountered obstacles;
– Egress and ingress costs to high
– Give up too much control which presented
compliance/security concerns
– Overwhelmed with massive amount of time to isolate
cause of issues
CSP Solution
– Established visibility client was accustomed to
– Providing unified visibility of cloud and on-
premises environments, including converged
infrastructures
– Streamlined Ops and sped MTTR, supported by
correlation, analysis and reporting

4 CSP Premium Monitoring Case Studies
▪ Complexity growing everyday
▪ Managing more types of components, more
specialized components, more advanced
virtualization, more cloud vendors and environments
▪ IaaS providers managed servers, but IT still tasked
with managing apps
▪ Struggled to determine root cause of issues
CSP Solution
▪ Provided clients capabilities to consolidate
management of all their environments
▪ Consolidated management of entire data center, incl.
network, power/cooling, OS, apps across provider
environments
▪ Lots of monitoring in place, but not getting value
– Spiraling costs due to adding tools every time
new systems and services came online
CSP Solution
▪ Provides a business/service/industry-centric approach
to monitoring offerings
▪ Monitoring all systems/environments supporting a
business service
▪ Provides three key perspectives
– Customer or end-user
– Development environment
– Infrastructure
▪ Result is true business-level insights fueling Ops
efficiencies, business performance and risk mitigation

Recommended Sessions
SESSION # TITLE DATE/TIME
MST10T
How SaaS-based Solutions Can Fuel Winning
Service Offerings
11/16/2017 at 11:30 am
MST02T
The Next Big Service Provider Opportunity—Beyond
Infrastructure: Architecting Your Customer’s Modern
Software Factory
11/16/2017 at 12:45 pm
MST05T Get Your Complimentary White Space Assessment 11/16/2017 at 1:30 pm

Must See Demos
Maximize
Cloud &
Hybrid IT
Infrastructure
MSP Zone
Optimize
User Behavior
on
Wearables,
Web & Mobile
MSP Zone
Improve
Application
Transaction
Performance
MSP Zone
Full-stack
Monitoring for
5-star Digital
Experiences
MSP Zone
Elevate &
Expand Your
Service
Portfolio
MSP Zone

Questions?

Stay connected at communities.ca.com
Thank you.

MSP
For more information on MSP,
please visit: http://cainc.to/CAW17-MSP

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The Unmet Demand for Premium Cloud Monitoring Services—and How Service Providers Can Capitalize