This document summarizes an enterprise content management presentation given on October 6, 2011. It discusses what content management is and why organizations implement it. It reviews some major players in the space, including Microsoft with SharePoint, Alfresco, and Google. It cautions that implementations should avoid taking on too much at once and should establish proper governance models. The presentation also mentions an acquisition center run by CIPAL for mid- and front-office solutions.

1. Enterprise Content Management Kwaliteitscoördinatoren OCMW’s Kempen Donderdag 6 oktober 2011 Koen Renders, CIPAL

2. Agenda Wat en waarom content management Enkele spelers Microsoft Alfresco Google Waarop letten bij implementatie Aankoopcentrale CIPAL Vragen 2

3. Wat en waarom content management één klantvriendelijke efficiënte kwalitatieve overheid - 24/7 3

4. De Informatiegolf 4 mio Exabytes dit jaar Beschikbare hoeveelheid technische informatie verdubbelt elke 2 jaar

5. De Informatiegolf Expliciet Proces Beschrijvingen Documenten Databases Tacit Kennis in de hoofden Niet gedocumenteerde processen Informele Netwerken

6. Content in organisaties

8. Different time, different place Same time, different place Same time, same place Workingalone Percentage of work that will depend on group input Evolutiecollaboratie en virtuele teams 100% Work Styles 80 60 40 20 0 2010 2000 2005

9. Informatie in onzeorganisaties 43% of companies have more than six information repositories (Forrester Research) 2 hours a day can be spent by managers searching for information, more than half of which will have no valueto them (Accenture) 4% per year = predicted structured content growth rate 200% per year is the predicted overall growth rate of unstructured content (Forrester Research)

10. Samenbrengen Waardecreatie Integratie Inhoud Mid Office Leveren Beheer Capteer ESB Website Extranet Intranet Teamwerk Opslag Archief Open Back Office Gericht Workflow -BPM Inzichten Groepen Social Content Collaboratie Communicatie Content Management en Scanning

11. Wat is ECM

12. Waarom ECM? 12 Q4 2009 study by 2.0 Adoption Council

13. Waarom content management Gemakkelijk delen van informatie “Single version of the truth” Gebruiksvriendelijkheid web site, intranet en extranet “Empowerall users tocontribute” Onmiddellijke en centrale toegang Single platform – multiple access channels Werken met gestructureerde en gecontroleerde documenten “Make yourdocumentsworkforyou” Optimalisatie van “papier gedreven” processen “Do more withless paper” Vind de juiste informatie en de juiste mensen “Leveragehiddenknowledgewithinyourorganization” Kosten reduceren Improveefficiency & reducecosts Focus op de “klant” Better customer service Reduceren risico, voldoen aan regelgevingen Compliance & risk management 13

14. Enkele spelersmicrosoft één klantvriendelijke efficiënte kwalitatieve overheid - 24/7 14

15. SharePoint 2010 Overview SharePoint 2010komt in verschillendeversies

16. Microsoft SharePoint 2010 Ribbon UI SharePoint Workspace SharePoint Mobile Office Client and Office Web App Integration Standards Support Business Connectivity Services InfoPath Form Services External Lists Workflow SharePoint Designer Visual Studio API Enhancements REST/ATOM/RSS Tagging, Tag Cloud, Ratings Social Bookmarking Blogs and Wikis My Sites Activity Feeds Profiles and Expertise Org Browser Sites Communities Composites PerformancePoint Services Excel Services Chart Web Part Visio Services Web Analytics SQL Server Integration PowerPivot Content Insights Enterprise Content Types Metadata and Navigation Document Sets Multi-stage Disposition Audio and Video Content Types Remote Blob Storage List Enhancements Search Social Relevance Phonetic Search Navigation FAST Integration Enhanced Pipeline

17. SharePoint 2010 Overview Sites

19. Office Client

20. SharePoint Workspace

21. Office Web Apps

23. Context aware menus

25. Syncs differences

27. SharePoint alerts will be configurable such that they can be delivered via SMS (note: SMS functionality will require a third-party provider)

28. Picture libraries are supported, including thumbnail view and the ability to upload a photoSharePoint Workspace Mobile Access multiple sites and libraries View and sync libraries easily Access your content offline

30. Supports co-authoring of Office Client Documents

33. Social Feedback and Organization

34. User Profiles

35. MySites

37. Status Updates

38. Org Chart

39. Activity Feeds

41. Tag item with keywords

42. Rate list items

44. What you’d expect from a blog

47. Enterprise Metadata

48. Document Sets

49. Web Publishing including Digital Asset Management

51. Site columns and Content Types

52. available across site collections

53. Unique document IDs

55. Easily add audio/video

59. Relevance

60. Connectivity

63. Related Searches

64. Previews / Thumbnails (FAST)

68. Performance Point Services

69. SQL Server

70. PowerPivot

73. InfoPath Forms Services

74. Access Services

76. 43

77. Enkele spelersalfresco één klantvriendelijke efficiënte kwalitatieve overheid - 24/7 44

78. Mobile & tablet Web Content Management DocumentManagement Email Archive Content Collaboration ImageManagement Electronic RecordsManagement Digital AssetManagement Workflow Open Source Content Management

79. Web Shared Drive Email Portals Office Protocol With Many Points of Access

80. Alfresco Share Content Mgmt Application 47

81. Next Gen Content Management Browsing and Thumbnails Metadata, Tagging and Favorites Activity Feeds and Status Collaborative Lists – To Dos, Issues… Wikis and Blogs Previewing and Commenting 48

82. Adding Value to Content Rules and Actions People-oriented Workflow Records and Retention Policies Search across All Content

83. Content Integrations Portal Integration Google Docs Social Software Email Receiver and Repository Access and Collaboration In Office Outlook Calendar

84. Enkele spelersgoogle één klantvriendelijke efficiënte kwalitatieve overheid - 24/7 51

85. 52

86. 53

87. 54

88. 55

89. 56

90. 57

91. 58

92. 59

93. Wat gaat dat allemaal geven? 60

94. Enkele spelersanderen één klantvriendelijke efficiënte kwalitatieve overheid - 24/7 61

95. 62 …

96. Waarop letten bij implementatie? één klantvriendelijke efficiënte kwalitatieve overheid - 24/7 63

97. Pitfalls Bezin alvoor ge begint Met teveel tegelijk willen beginnen Governance model 64

98. Aankoopcentrale mid- en front office van CIPAL één klantvriendelijke efficiënte kwalitatieve overheid - 24/7 65

99. Aankoopcentrale CIPAL voor Mid- en Front Office 66 5 Formuliermotor 4 1 3 2

100. VRAGEN? één klantvriendelijke efficiënte kwalitatieve overheid - 24/7 67

101. Vragen? 68

102. einde HELIUS DSH - FC - CIPAL DV 69