Expert Insight on Implementing New Service Channels

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New channel implementation continues to be a hot topic in the contact center industry. As we head towards the new year, many centers are considering adding new channels to the mix in 2017. During this week's #ICMIchat we discussed channels our community members plan to support in 2017, strategies for doing so, and tips for overcoming the challenges that might come up along the way.

Business

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2016
ICMI,
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Rights
Reserved @CallCenterICMI icmi.com |

800.672.6177
Expert Insight on Implementing New Service Channels

©
2016
ICMI,
All
Rights
Reserved @CallCenterICMI icmi.com |

800.672.6177

©
2016
ICMI,
All
Rights
Reserved @CallCenterICMI icmi.com |

800.672.6177
Channel
Preferences

©
2016
ICMI,
All
Rights
Reserved @CallCenterICMI icmi.com |

800.672.6177
Channel
Wish
List

©
2016
ICMI,
All
Rights
Reserved @CallCenterICMI icmi.com |

800.672.6177
Channels
Contact
Centers
Plan
to
Add
in
2016

©
2016
ICMI,
All
Rights
Reserved @CallCenterICMI icmi.com |

800.672.6177
Reasons
to
Add
New
Channels

©
2016
ICMI,
All
Rights
Reserved @CallCenterICMI icmi.com |

800.672.6177
Measuring
Channel
Utilization
&
Success

©
2016
ICMI,
All
Rights
Reserved @CallCenterICMI icmi.com |

800.672.6177
Challenges
of
New
Channel
Implementation

©
2016
ICMI,
All
Rights
Reserved @CallCenterICMI icmi.com |

800.672.6177
The
Role
of
Technology

©
2016
ICMI,
All
Rights
Reserved @CallCenterICMI icmi.com |

800.672.6177
Advice
for
New
Channel
Implementation

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