1. Carnecia E. Armstrong
397 Curtice St E. Saint Paul, Minnesota 55107
612-405-6026 cell
651-368-7761 home
carnecia1977@yahoo.com
Module & Skill Experience
• ADT
• HIM
• EpicCare Ambulatory
• EpicCare Inpatient
• ASAP
• CPOE
• EpicCare Outpatient
• EpicWeb
• Clindoc
• Cadence
• Prelude
• MyChart
• Microsoft Office
• Microsoft Word
• Microsoft Excel
• Cerner Ambulatory
• Care Everywhere
• Meaningful Use
• Enterprise Payment
• Process Improvement
• Training & Implementation
• Data Collection & Entry
• Registration & Scheduling
• Cerner Inpatient
Knowledge
Highly functional in EPIC for 6 years and Cerner for 2 years, provide training in a classroom setting and
at the elbow support on Go-Lives; implement, consult, and educate in the newest Epic and Cerner EMR.
Also as a Registered Medical Assistant I have 6 plus years of strong clinical background and 17 plus
years in customer service in both the clinical and office settings. As part of the OPS Committee, I
provided input, conducted research, gathered information, and implemented clinic processes by
recognizing an end-users training needs, clinical workflow issues, and providing feedback when needed.
From that, I train current and newly hired employees the appropriate policies, procedures, and clinical
workflows needed to be successful in their department. I helped to create end-user documents such as: job
aids, quick start guides, and tip sheets. When in a classroom setting I train functionality of the EMR
system vs. workflow.
Work Experience
Ascenden, Epic Trainer, October 2015- December 2015
TekSystems, Lead Epic Classroom Trainer, November 2014-May 2015
Medfirst Consulting, Epic and Cerner Trainer, November 2012- August 2014
Allied Healthcare Staffing, Medical Assistant, Saint Paul, Minnesota May 2010-October 2015
Fairview Primary Care Clinic, Medical Assistant and Epic Trainer, Minneapolis, Minnesota May 2010-
December 2012

2. Epic/Cerner Classroom Training & Go-Lives
Epic Ambulatory Trainer, Minneapolis, MN, University of Minnesota Philip-Wagenstein, October-
December 2015. Supported multiple clinics, trained all staff from Providers to front desk on upgrades
made to the Snapshot, Synopsis, Smartsets, Notes, Lab orders, and Peri-operative Worksheets, in the Epic
EMR system. Acted as a liaison between the staff and technical support, creating tickets and finding
resolve to technical matters, as well as, upgrades that would allow more time being spent with patients
and better functioning of the Epic System.
Epic Ambulatory Medical Assistant, Minneapolis, MN, University of Minnesota ENT Clinic, June-
October 2015. Along with my duties as a Medical Assistant, I assisted in creating letters, provider/patient
schedules, saving favorites, and documenting in the patient intake. Created, provided follow up, and
resolved Epic issue tickets for the entire clinic, completed a progress note and the process for Care
Everywhere, and how to close an erroneous encounter.
Epic Ambulatory, Hartford, Connecticut, St. Francis Hospital Pediatric Clinic, May 2015.
Provided go live support for Providers and Nursing staff on documenting in the Medication
Administration Record and NoteWriter, placing orders, reconciling medication and problem lists using
Epic 2014.
Credentialed Epic Ambulatory Trainer, Minneapolis, MN, Allina Health, November 2014-May 2015.
Lead trainer instructing Clinical Assistant and Provider core skills for up to 15 plus clinicians. Train
functionality of Epic 2014. Updated/created documents, tip sheets, and quick guides. Provided an
assessment, record scores and attendance into the learning management system.
Epic Ambulatory, Winston-Salem, North Carolina, Novant Forsyth Medical Center Hematology and
Oncology Clinic, July-August 2014. Provided front desk support with the completion of the full patient
registration, the use of enterprise payments to collect appointment co-pays, and entering, balancing, and
closing the cash drawer. Also, assisted with the scanning process for insurance cards, identification cards,
and any paper documents needed to be scanned into the patient chart.
Cerner Ambulatory, Gulfport, Mississippi, Memorial Hospital Behavioral Health Clinic, June 2014.
Co-facilitated front desk with navigation through registration and scheduling, as well as, Revenue Cycle
for entering cash, credit, and check co-pays. Provided support with charge batch for end of day billing
reports and Physicians and Behavioral therapists with patient notes, placing orders and charges. I assisted
with the setup and use of Dragon.
Epic Clindoc, Ambulatory, Chicago, Illinois, University of Chicago Medical Center, June 2014. For
the 2014 upgrade, I provided implementation support for several departments within the medical center
using Epic 2012.
Cerner CPOE, Ambulatory and Inpatient, Wichita, Kansas, Via Christi Hospital St. Francis, April-
May 2014. Provided proctor support in a classroom setting and on go-live for Physicians, Nurses, and
Anesthesiologist. Assisted with the training of Powerchart EMR, using Ambulatory Organizer, Patient
List, Chart Overview, Tracking Shell, Appbar, Surginet.
Epic Cadence and Prelude, Durham, North Carolina, University of North Carolina, March-April
2014. Provided data entry support in the conversion of 96,000 patient medical records from paper to
electronic. Entered patient registration and insurance information, also electronically verified insurance
information.
Cerner Ambulatory, Philadelphia, Pennsylvania, Einstein Healthcare Network, Pediatrics January-
March 2014. Trained front desk staff to register patients, verify insurance, and schedule appointments.

3. Epic Ambulatory, Clindoc, CPOE, Tucson, Arizona, University of Arizona Health Network, Pediatrics
November 2013. Floated to multiple locations instructing the front desk, back office with nursing staff,
and Physicians. Trained staff to register patients and schedule appointments, place and release orders for
medication and procedures, as well as, patient intake, rooming, and departure.
Credentialed Epic Trainer, San Francisco, California, Sutter Health October 2013, Provided classroom
training supporting ADT / Cadence/Prelude modules. Using online curriculum, trained 15 plus healthcare
staff on how to properly navigate and use the different modules.
Cerner Ambulatory, Chicago, Illinois, University of Illinois at Chicago Hospital, Pulmonary and
Digestive August 2013. I assisted in multiple locations, such as the front desk, back office with nursing
staff, and Physicians. I instructed staff on registering and scheduling appointments, placing and releasing
orders for medication and procedures, as well as, patient intake, rooming, and departure.
Cerner Millennium, Silver Springs, Maryland, Washington Adventist Hospital, Command Center
June 2013. In the Command Center, coordinated and delegated responsibilities for day/night shifts,
managed new updates, procedures, and incoming calls. Assisted with trouble shooting issues and
escalated as needed.
Epic Inpatient, Grants Pass, Oregon, Three Rivers Medical Center, Inpatient Respiratory April 2013.
Provided support in multiple locations such as, Inpatient floor, Critical Care, and the Emergency
Department. I instructed 15 plus employees to properly navigate through the program entering vital signs,
oxygen levels, asthma treatments, and documenting medication administration.
Epic Trainer, Reading, Pennsylvania, Spring Ridge Radiology, Outpatient Radiology Jan 2013.
Instructed 4 plus employees in the Scheduling department, how to schedule appointments, check in and
checkout patients, input patient data, and input and confirm insurance coverage’s.
Epic Trainer, Ft. Lauderdale, Florida, Memorial Hospital, Inpatient Psychiatry Nov 2012. Provided
support to 12 plus clinicians on completing admissions, discharges, and transfers, and entering data into
the correct document flow sheets.
Education
Globe University Woodbury MN
Medical Assistant Diploma July 2008-July 2009
References
Chatara Sanders (Team Lead): 650-380-4641
Sam Soukup (Recruiter): 651-491-5010
Mark J. Belde (Epic Trainer): 651-353-0676
Russell Nance (Team Lead): 205-994-5574
Tracey Pettit (Epic Trainer): 216-618-7558
Barb Olson (Allina Health Supervisor): 651-214-9761
Rita Peterson (Allina Health Lead): 763-689-8580
More Personal/Professional/Letter references available upon request