SlideShare une entreprise Scribd logo
1  sur  9
Creating Exciting Customer
Experiences Through Technology
Snapshots of NRF 17: Retail’s BIG Show
Article
connectedfuturesmag.comconnectedfuturesmag.com
National Retail Federation’s
“Big Show” in New York
showcased everything from
WiFi to robotics, proving
digital transformation is table
stakes in the retail world.
ConnectedFuturesMag.com
EXECUTIVE INSIGHTS
connectedfuturesmag.comconnectedfuturesmag.comConnectedFuturesMag.com
EXECUTIVE INSIGHTS
“Being able to move quickly
and grab opportunities is very
important.”
Sir Richard Branson
Founder
Virgin Group
connectedfuturesmag.comconnectedfuturesmag.comConnectedFuturesMag.com
EXECUTIVE INSIGHTS
“Technology is changing the
way we shop, the way we
enjoy products, even the
definition of what a store is.
And at the heart of that
customer retail relationship is
data.” Brian Krzanich
CEO
Intel
connectedfuturesmag.comConnectedFuturesMag.com
EXECUTIVE INSIGHTS
In an industry that ranks so high
in disruption, it’s critical to be prepared even
for what you don’t see coming.
“You have to go with flexibility
and with an infrastructure that
will scale up as you need it.”
Joelle Kaufman
EVP for Strategy and Business Development
Westfield Corp
connectedfuturesmag.comConnectedFuturesMag.com
EXECUTIVE INSIGHTS
Soon, stores may include
something like Pepper, an
affable and talkative robot
that taps into cloud-based AI
to interact with shoppers—as
it captures data about
customers’ interests and
dwell times.
connectedfuturesmag.comConnectedFuturesMag.com
EXECUTIVE INSIGHTS
Just as intriguing are robots that use
advanced imaging analytics and artificial
intelligence to pick and sort items.
“The important thing is, you want
to have the right selection of
goods going out to the customer
when they need them.”
Leif Jentoft
Co-Founder
RightHand Robotics
connectedfuturesmag.comconnectedfuturesmag.comConnectedFuturesMag.com
EXECUTIVE INSIGHTS
“Transformation required us
to be focused on one thing
and one thing only, which is
our customer.”
Ratnakar Lavu
Chief Technology Officer
Kohl's
connectedfuturesmag.comconnectedfuturesmag.comConnectedFuturesMag.com
EXECUTIVE INSIGHTS
Read the entire recap of NRF 17 now:
ConnectedFuturesMag.com

Contenu connexe

Plus de Connected Futures

Connected Futures Podcast: The Digital Manufacturer – Resolving the Service D...
Connected Futures Podcast: The Digital Manufacturer – Resolving the Service D...Connected Futures Podcast: The Digital Manufacturer – Resolving the Service D...
Connected Futures Podcast: The Digital Manufacturer – Resolving the Service D...
Connected Futures
 
Summary: Digital Manufacturing Powers a Better Way to Build Trucks
Summary: Digital Manufacturing Powers a Better Way to Build TrucksSummary: Digital Manufacturing Powers a Better Way to Build Trucks
Summary: Digital Manufacturing Powers a Better Way to Build Trucks
Connected Futures
 
A transformação digital com a Internet de Todas as Coisas
A transformação digital com a Internet de Todas as CoisasA transformação digital com a Internet de Todas as Coisas
A transformação digital com a Internet de Todas as Coisas
Connected Futures
 
Part 2 - Digital Transformation: Secrets of the Successful C-suite
Part 2 - Digital Transformation: Secrets of the Successful C-suitePart 2 - Digital Transformation: Secrets of the Successful C-suite
Part 2 - Digital Transformation: Secrets of the Successful C-suite
Connected Futures
 

Plus de Connected Futures (20)

More Digital = More Money
More Digital = More MoneyMore Digital = More Money
More Digital = More Money
 
More Channels = More Money
More Channels = More MoneyMore Channels = More Money
More Channels = More Money
 
More Mobile = More Money
More Mobile = More MoneyMore Mobile = More Money
More Mobile = More Money
 
Why the CFO is the Ideal Champion for Cybersecurity: Part 2
Why the CFO is the Ideal Champion for Cybersecurity: Part 2Why the CFO is the Ideal Champion for Cybersecurity: Part 2
Why the CFO is the Ideal Champion for Cybersecurity: Part 2
 
Manufacturing with Internet of Things
Manufacturing with Internet of ThingsManufacturing with Internet of Things
Manufacturing with Internet of Things
 
Connected Futures Podcast: The Digital Manufacturer – Resolving the Service D...
Connected Futures Podcast: The Digital Manufacturer – Resolving the Service D...Connected Futures Podcast: The Digital Manufacturer – Resolving the Service D...
Connected Futures Podcast: The Digital Manufacturer – Resolving the Service D...
 
Summary: Digital Manufacturing Powers a Better Way to Build Trucks
Summary: Digital Manufacturing Powers a Better Way to Build TrucksSummary: Digital Manufacturing Powers a Better Way to Build Trucks
Summary: Digital Manufacturing Powers a Better Way to Build Trucks
 
A transformação digital com a Internet de Todas as Coisas
A transformação digital com a Internet de Todas as CoisasA transformação digital com a Internet de Todas as Coisas
A transformação digital com a Internet de Todas as Coisas
 
Improving Healthcare Through Digital Transformation
Improving Healthcare Through Digital TransformationImproving Healthcare Through Digital Transformation
Improving Healthcare Through Digital Transformation
 
Part 2 - Digital Transformation: Secrets of the Successful C-suite
Part 2 - Digital Transformation: Secrets of the Successful C-suitePart 2 - Digital Transformation: Secrets of the Successful C-suite
Part 2 - Digital Transformation: Secrets of the Successful C-suite
 
Transfórmese o sucumba a la transformación
Transfórmese o sucumba a la transformaciónTransfórmese o sucumba a la transformación
Transfórmese o sucumba a la transformación
 
Verstoren of verstoord worden
Verstoren of verstoord worden Verstoren of verstoord worden
Verstoren of verstoord worden
 
Scegli se guidare la trasformazione digitale o subirla
Scegli se guidare la trasformazione digitale o subirlaScegli se guidare la trasformazione digitale o subirla
Scegli se guidare la trasformazione digitale o subirla
 
Agir ou subir
Agir ou subirAgir ou subir
Agir ou subir
 
Digital Transformation in Retail
Digital Transformation in RetailDigital Transformation in Retail
Digital Transformation in Retail
 
Retail Value at Stake Infographic
Retail Value at Stake InfographicRetail Value at Stake Infographic
Retail Value at Stake Infographic
 
Superare gli ostacoli nella trasformazione digitale
Superare gli ostacoli nella trasformazione digitaleSuperare gli ostacoli nella trasformazione digitale
Superare gli ostacoli nella trasformazione digitale
 
The Tide is Changing: The Importance of Digital for Your Community
The Tide is Changing: The Importance of Digital for Your CommunityThe Tide is Changing: The Importance of Digital for Your Community
The Tide is Changing: The Importance of Digital for Your Community
 
Security Everywhere in the Digital Economy
Security Everywhere in the Digital EconomySecurity Everywhere in the Digital Economy
Security Everywhere in the Digital Economy
 
Black Gold's Silver Lining
Black Gold's Silver LiningBlack Gold's Silver Lining
Black Gold's Silver Lining
 

Dernier

call Now 9811711561 Cash Payment乂 Call Girls in Dwarka
call Now 9811711561 Cash Payment乂 Call Girls in Dwarkacall Now 9811711561 Cash Payment乂 Call Girls in Dwarka
call Now 9811711561 Cash Payment乂 Call Girls in Dwarka
vikas rana
 

Dernier (9)

Digital Business Strategy - How Food Brands Compete Through Technology
Digital Business Strategy - How Food Brands Compete Through TechnologyDigital Business Strategy - How Food Brands Compete Through Technology
Digital Business Strategy - How Food Brands Compete Through Technology
 
Top Rated Pune Call Girls Talegaon Dabhade ⟟ 6297143586 ⟟ Call Me For Genuin...
Top Rated  Pune Call Girls Talegaon Dabhade ⟟ 6297143586 ⟟ Call Me For Genuin...Top Rated  Pune Call Girls Talegaon Dabhade ⟟ 6297143586 ⟟ Call Me For Genuin...
Top Rated Pune Call Girls Talegaon Dabhade ⟟ 6297143586 ⟟ Call Me For Genuin...
 
How to Start Supermarket Franchise in India
How to Start Supermarket Franchise in IndiaHow to Start Supermarket Franchise in India
How to Start Supermarket Franchise in India
 
5CL-ADBA,5cladba, the best supplier in China
5CL-ADBA,5cladba, the best supplier in China5CL-ADBA,5cladba, the best supplier in China
5CL-ADBA,5cladba, the best supplier in China
 
Hifi Agartala Escorts Service Girl ^ 9332606886, WhatsApp Anytime Agartala
Hifi Agartala Escorts Service Girl ^ 9332606886, WhatsApp Anytime AgartalaHifi Agartala Escorts Service Girl ^ 9332606886, WhatsApp Anytime Agartala
Hifi Agartala Escorts Service Girl ^ 9332606886, WhatsApp Anytime Agartala
 
Call Girls In Dev kunj Delhi 9654467111 Short 1500 Night 6000
Call Girls In Dev kunj Delhi 9654467111 Short 1500 Night 6000Call Girls In Dev kunj Delhi 9654467111 Short 1500 Night 6000
Call Girls In Dev kunj Delhi 9654467111 Short 1500 Night 6000
 
The 2024 Prime Day Panel: From Preparation to Profit
The 2024 Prime Day Panel: From Preparation to ProfitThe 2024 Prime Day Panel: From Preparation to Profit
The 2024 Prime Day Panel: From Preparation to Profit
 
call Now 9811711561 Cash Payment乂 Call Girls in Dwarka
call Now 9811711561 Cash Payment乂 Call Girls in Dwarkacall Now 9811711561 Cash Payment乂 Call Girls in Dwarka
call Now 9811711561 Cash Payment乂 Call Girls in Dwarka
 
Planting Seeds of Success and of Failure.pdf
Planting Seeds of Success and of Failure.pdfPlanting Seeds of Success and of Failure.pdf
Planting Seeds of Success and of Failure.pdf
 

Creating Exciting Customer Experiences Through Technology

Notes de l'éditeur

  1. http://www.connectedfuturesmag.com/a/W17A08/creating-exciting-customer-experiences-through-technology/