NetSuite APAC Customer CaseStudy

1. www.curiousrubik.com Office:+1 646 459 2754

2. APAC Region Customers
© NetSuite 2010 2

3. Overview
– Provider of TV broadcast
services
– Based in Quezon City,
Philippines and Redwood
City, CA
– Replaced custom CRM
and ERP system
– Chose NetSuite ERP,
CRM, and inventory over
Microsoft Great Plains
Challenges
Costly IT maintenance for patchwork of software
applications across multiple operating regions
Lacked worldwide visibility into sales effectiveness
and inventory levels
Adding new customers, products, promotions, and
locations required IT support and resulted in delays
NetSuite Benefits
Flexible, efficient two-tier ERP model with integrated
reporting into parent company's SAP instance
Self-service capabilities eliminated dependence on IT
Flexible and reliable CRM, inventory tracking, and
accounting across multiple operating regions
ABS-CBN Streamlined Business Using NetSuite
Two-Tier ERP model
NetSuite provides the functionality and flexibility we needed, and a single
version of the truth, with a reduced initial cost outlay.“

4. Overview
‒ Wholesale distributor of
electrical power equipment
‒ Based in Tullamarine,
Victoria, Australia
‒ Customer since 2007
‒ Replaced MYOB, Microsoft
Access
‒ Using NetSuite, NetSuite
Financials, Inventory
Management, Order
Management,
SuiteCommerce, CRM,
Marketing Automation
Challenges
Time-consuming and error-prone data re-entry with
MYOB and Microsoft Access desktop applications
Costly downtime from occasional on-premise server
failures
Payments and invoicing through MYOB affected staff
productivity, slowing cash flow
NetSuite Benefits
Improved staff productivity by 20+% since disparate
MYOB and Microsoft Access applications were replaced
Real-time visibility across financials, CRM, inventory,
sales and procurement
Role-based profiles give personnel flexibility to manage
warehousing, sales, website, marketing, procurement etc.
Alpha Energy Powers Up Its Distribution
Business on NetSuite
NetSuite is an amazingly efficient program that makes our business much more
effective than we were with our old systems.“

5. Overview
‒ Paediatric nutrition
specialist
‒ Based in Manila,
Philippines
‒ Customer since 2008
‒ Switched from MYOB,
Access, spreadsheets,
other point solutions
‒ Using OneWorld
Challenges
Hairball of multiple applications created errors, delays,
and inventory inaccuracies
Lack of consistent process controls and scalability
prevented growth of home delivery business
Disparate systems meant no real-time visibility
NetSuite Benefits
Faster delivery and more consistent customer
experience due to superior inventory controls
Home delivery business has grown 250%
Rich customer demographic data collected led to
profitable spinoff of consumer intelligence business.
Antech Saves 75% On IT Costs and Grows Home
Delivery Business 250% With NetSuite
NetSuite has a best-in-class system with controls that are tested
and proven in the real world.“

6. Overview
‒ Business enterprise software
company
‒ Founded in 2002
‒ 225+ employees
‒ Based in Sydney, Australia
‒ Replaced MYOB and
spreadsheets
‒ NetSuite OneWorld and
Financial Planning
Challenges
Couldn’t handle rapid growth with existing software
Needed to consolidate across subsidiaries, while
managing 15,000+ customers
Manual currency conversions increased risk of error
NetSuite OneWorld Benefits
Real-time consolidation across 7 subsidiaries based
on sales into 138 countries
Automated multi-currency management
Leveraging integrated budgeting and planning
NetSuite OneWorld Helps Enable
200% Growth at Atlassian Software
No one at Atlassian has to maintain NetSuite... and it has allowed us to
build a stable and reliable financial platform to support the company
through its dramatic growth.
“

7. Overview
– Provider of IT consulting
services
– Based in Sydney,
Australia
– Replaced Sage ACCPAC
and PeopleSoft
– NetSuite OpenAir,
financials, CRM
Challenges
Spinning off a 130-employee "startup"
within a 90-day timeframe
Needed a complete business software architecture
but parent company’s on-premise solution was too
costly
Wanted to boost sales pipeline visibility
NetSuite Benefits
Added pipeline visibility and other functions while
saving more than $250K in upgrade costs
Monthly invoices are now processed in
4 days rather than 2 weeks
DSO (Days Sales Outstanding) has been cut by 30%
BearingPoint Saved $250K Using NetSuite
OpenAir
Prior to NetSuite, we were many versions behind out parent's applications
because of the costs and detailed customizations needed to upgrade.“
”

8. Overview
‒ Provides environment-
friendly solutions and
materials to companies
‒ Based in Sydney,
Australia
‒ NetSuite OneWorld
‒ Chose NetSuite over
Sage CRM, MYOB and
other applications
Challenges
Rapid growth strained existing small business systems
Time consuming deals with multiple third party warehouses
and costly manual processes
Poor visibility of third party suppliers made it difficult to track
customer orders or resolve dispatch problems
IT systems were inadequate to support eCommerce plans
and international growth
NetSuite OneWorld Benefits
Supported 172% growth to a $11.2 million turnover and
doubling in daily orders, without adding staff
Saving approximately $200,000 per year in staff time by
replacing manual processes with automated tools
100% faster response times in resolving distribution problems
NetSuite Supports Packaging Company's
176% Growth Without Adding New Staff
To grow 176% in 12 months with no slowdown as we did, we needed it (NetSuite),
just as we'll need it to grow to 500 or 1000 invoices per day in the future.“

9. Overview
– Plex Pty Ltd.
– Based in Stanmore NSW,
Australia
– Using NetSuite
SuiteCommerce, and
Advanced Inventory
– Switched from MYOB
– Partners with OnSite
Challenges
Lack of inventory visibility prevented growth opportunities
Order processing slowed by manual data transfers between
MYOB and the company's custom Website
Manual data entry delayed responses to customer inquiries
Inventory slowdowns prevented expanding on new products
NetSuite Benefits
Instant handling of customers inquiries on product availability
Cart-abandonment rates decreased from 25% to 10%
Processing time cut by 75% from time-of-order to shipping
Ship orders from 150 to over 600 daily
Increase inventory turnover by 30%
60% growth with only 10% increase in staffing
NetSuite OneWorld Helps Retailer Grow 60%,
Streamline Key Business Processes
With NetSuite, we can now rely on real-time inventory information across
multiple warehouses and, in the future, multiple retail stores, so we no longer
have to worry about our future growth with NetSuite.
“

10. Overview
– Australian Consumers'
Association
– Based in Sydney,
Australia
– Customer since 2010
– Switched from On-
premise finance and
subscriptions
management applications
– Using ERP,CRM and
Sandbox
Challenges
Extensive manual processing required to gain visibility
into overall business performance
CHOICE's digital transformation was poorly supported
by its systems
No automated tools to support business growth
NetSuite Benefits
Unified business processes with a single application,
and major reduction in manual data processing
Reduced time spent on financial reporting saving 50
days per year
Comprehensive and easily mined data to spot business
trends, and analyse & compare product performance
NetSuite Transforms Watchdog Choice Into
the Digital Age
NetSuite has given us real-time visibility of our customers and our financials,
which helps mitigate risk for a publishing company.“

11. Overview
– Provider of rental car
services
– Based in Paranaque City,
Philippines
– Using NetSuite across
accounting, CRM and
Ecommerce
– Chose NetSuite over SAP
and Quickbooks
Challenges
Losing money because of errors in manually prepared
invoices
Company had no way to foresee changes in rental
volume by large clients
Thin profit margins prohibited Diamond from bringing
in expensive on-premise IT software
NetSuite Benefits
Billing automation saves $10,000+ annually through
faster, more accurate invoicing
Accurate forecasting helps manage rental fleet
dynamically by responding to changing market
conditions
DFMS Saves $10,000 Yearly Using NetSuite
With NetSuite, analytical and reporting tools are available instantly, from any
Internet-enabled terminal.“

12. Overview
– Provider of clean energy
– Based in Melbourne,
Australia
– Chose NetSuite OneWorld
over Microsoft Dynamics
– Replaced MYOB and
SugarCRM
Challenges
Wanted to leverage the growing clean-energy market
Fragmented software applications
Customer questions on complex configuration or
installation issues often required hour-long phone
calls
NetSuite Benefits
Saved $200,000 over buying on-premise software and
servers, and is now doubling revenues yearly
Average order-to-cash time has decreased by 33%
Website price updates now happen instantaneously
Customer self-service enables sales to come in daily
without requiring any employee contact, while
reducing hour long service calls to 20 minutes.
Energy Matters Slashes Order to Cash 33%
Using NetSuite OneWorld
NetSuite has enabled us to grow at a rate faster than we expected, from 20
people to more than 100 in just a few years.“

13. Overview
‒ Fresh produce provider
‒ Based in Sydney,
Australia
‒ NetSuite OneWorld
‒ Replaced DOS-based
financial system and MS
Excel spreadsheets
Challenges
Previous systems provided limited visibility and financial
information had to be retrieved from multiple sources
High level of manual processing
Inefficient paper-based inventory
Time-consuming work processes
NetSuite OneWorld Benefits
Now, with the ability to manage higher stock volumes resulting
to significant growth and major expansion in the past 3 years
Saving man-hours with complete, real-time visibility of
warehouse inventory and improved on-time delivery of goods
With NetSuite’s cloud-based system, FPG has opened several
new sites without delays
Australia's Largest Fresh Produce Provider Gains Significant
Market Advantage with NetSuite OneWorld
NetSuite has paid for itself many times over by giving Fresh Produce Group
significant market advantage. Cost, ease of use and simple customisation make it the
best ERP choice for us right now.
“

14. Overview
– Aircraft operating leasing
business
– Based in Sydney,
Australia
– Customer since 2007
– Switched from
outsourcing, manual
systems
– Using OneWorld
Challenges
Outsourced accounting couldn’t keep up with their
growth
Complexity of accounting for airplane rentals, debt
schedules with global currencies and tax laws
NetSuite Benefits
Grown from 11 to 48 rental aircraft
Greatly accelerated monthly period-end close to 10
business days
Web-based cloud computing architecture eliminates
need for investing in on-premise resources and staff
Aviation Rental Company Adds 37 Aircraft After
Moving to NetSuite
We have transactions in Euros, British pounds, and Australian dollars
and NetSuite copes with the re-translation of these back into our
functional currency of US dollars.
“

15. Overview
‒ Supplier of metalworking
machinery and lifecycle
services to manufacturers
‒ Based in Melbourne,
Australia
‒ Replaced Sage Pastel
Evolution, SalesLogix,
ServiceCEO, Vertical
Solutions, Briefcase,
Crystal Reports, Excel
‒ Using OneWorld, Inventory
Management, Order
Management, CRM,
SuiteCommerce
Challenges
Patchwork of more than a half-dozen on-premise
applications made managing the business difficult
Delays in reporting and business execution, and loss of
productivity with double data-entry
Continued struggle with a third party service application
NetSuite OneWorld Benefits
Access to rich reporting with summary-to-detail drill-down
on a departmental, regional & line of business basis
Single customer view with process workflow, billing
automation, visual scheduling, project costing and
support for smartphones and tablets
Mobile billing capabilities with electronic signature
capture enables 85% of invoicing to be done in the field
Eliminate 'Data Management Nightmare'
to Engineer Business Innovation
NetSuite has really helped us to increase the utilization and efficiency
of our engineers as they now have the ability to know where all resources
are at any given time, and who has capacity for further work.
“

16. Overview
– Provider of security
services
– Founded in 1999
– Based in Beijing, China
– Serving 11 cities in Asia
– NetSuite OneWorld
replaced QuickBooks and
Excel
Challenges
Global operations across China, India and SE Asia
needed sophisticated enterprise wide solution
On-premise system had no CRM capabilities, poor
data flow and reporting resulting in human error
Previous solutions offered minimal marketing
opportunities
NetSuite OneWorld Benefits
NetSuite provides easy, fast, and accurate tailoring of
local tax and VAT rates in each operating region
Sales Proposal process cut by 50%
Expanded limited accounting staff into full
international financial group using OneWorld
Integrated marketing campaign, and improved customer
analysis
NetSuite Cloud Improved ICD’s Sales
Efficiency 50%
Going through SOX compliance with NetSuite has been easy, inexpensive,
and fast.“

17. Overview
‒ Designs, manufactures
and markets clear dental
aligners
‒ Based in Sydney,
Australia
‒ Customer since 2009
‒ Switched from Intuit
Quickbooks
‒ Using OneWorld
Challenges
Limited accounting software for a complex volume
discount structure
Software limitations hindered global market progress
Handling multiple subsidiaries with multi-currency
conversions
NetSuite Benefits
Multi-currency and multi-subsidiary support produce
consolidated financial statements in 4 seconds, from 5
hours previously
Automation has cut weekly invoicing time from 30
hours to 8 hours
30% growth in three years, while only adding one
employee for finance
NetSuite helps Invisalign Australia automate
processes and is Saving About $250K Yearly
Without NetSuite, we wouldn't be able to grow at this pace.

18. Overview
‒ Retail distribution, Christian
music
‒ Based in Jakarta Barat,
Indonesia
‒ Customer since 2010
‒ Switched from Accurate
Software
‒ Using NetSuite
Challenges
Limited business software and manual processes
restrained international growth opportunities.
5-day turn-around-time for deliveries and a 2-hour lag-
time for remote sales new-order entry
Over-stocking and occasional sell-outs due to lack of
visibility into in-store inventories
NetSuite Benefits
20% annual growth, with 250 stores across Indonesia
Instant order entry from remote sales and 50%
improvement in product-delivery time
In-store inventories Visibility cut overall inventory costs
while reducing risk of sell-outs
NetSuite Helps Distributor Grow By Boosting
Cash Flow, Cutting Order and Delivery Times
With NetSuite, we now know exactly how much inventory we have in stock,
where our money is going, what our receivables and cash flow look like,
which items are selling best, and which stores are selling best...
“

19. Challenges
Multiple standalone software applications derailed
efficiency with need to double-and triple-encode data
On-premise systems introduced needless costs in
administrative work and periodic server upgrades
Disparate desktop applications meant that personnel
move to different computers for certain tasks
NetSuite Benefits
Order management staff cut by half with automation of
online order processing of 75,000 shipments a year
NetSuite CRM supplies a single record of 100,000
registered customers
Integration between NS financials & Miva Merchant
ecommerce storefront delivers accurate, up-to-date
reconciliation without manual intervention
Island Rose Puts a Bloom on Its
Business with NetSuite
With NetSuite we're able to process more orders more efficiently
and can grow our business without growing our staff.“
Overview
– Brand name of the Philippine
Cut Flower Corp
– Based in Makati City,
Philippines
– Customer since 2011
– Switched from QuickBooks,
ShipWorks, Excel
– Using Financials, Inventory
Management, Order
Management, CRM

20. Overview
– Manila-based fast food
company
– $800m revenue
– 32,000 employees
– 1,800 stores
– Strategic emphasis on
rapid global expansion
– Oracle Financials at
corporate
Challenges
Robust growth potential threatened by fragmented,
unreliable financial information
Aggressive expansion goals made consolidated
financials essential
Too lengthy and costly to deploy Oracle worldwide
NetSuite OneWorld Benefits
Completed rollout to 10 stores in Vietnam took two
months
265 stores subsequently rolled out in China
Automating reporting, and enforce governance
Real-time visibility across territories
Standardizing ERP at a Fraction of the
Time and Cost of Oracle
NetSuite OneWorld gives us a way to deliver a standard platform across the
organization in a timeframe and at a cost that supports our continued growth
and development.
“

21. Overview
– Based in Perth, Australia
– Using NetSuite
SuiteCommerce,
Advanced Inventory, CRM
Site Builder and ERP
– Switched from MYOB, a
POS system, an inventory
system and a credit card
transaction terminal
Challenges
Poor integration between MYOB, an inventory system,
a POS & credit card terminal
Costly full-time IT support
Maintaining multiple websites with separate branding
Order dispatching errors due to manual processing
Low mobile device conversion rate
NetSuite Benefits
Threefold sales growth to $5M turnover in the first year
Full visibility of 6,000 different stock-keeping units
Order fulfilment error rate down from 2% to 0.2%
Increased smartphone conversions 5 times
Saves $150K yearly over cost of running a non-
integrated ecommerce solution
Kitchenware Direct Increases Sales 917%
With NetSuite's Web & Mobile Shopfront
NetSuite was the only ERP system in the Australian market that could integrate
all the different functions we needed and give us a seamless process
from order completion to dispatch.
“

22. Overview
‒ Imports and exports
automotive parts and
accessories
‒ Based in Singapore
‒ Replaced Flexware and
home grown apps
‒ Using Site Analytics, Site
Builder, Advanced Inventory,
ERP, CRM SFA
Challenges
Meeting the rapid-delivery demands of its 350 chain
stores and wholesale customers
Fast response time from König’s own suppliers before
their custom wheels go out of fashion
NetSuite Benefits
Doubled in sales in 4 years, while saving $120K per year
over costs of on-premise applications
3-day U.S. deliveries from its CA & NY warehouses. Just-
in-time shipments reduce König’s need for physical
inventory by 25%
Supply chain efficiencies have allowed König to expand
into tire sales
Custom Wheel Manufacturer Doubles
Growth, Saves $120,000 Yearly
NetSuite lets us look into our suppliers' workload, and lets our customers
see our inventory.“

23. Overview
– Global education
company
– Based in Singapore
– $2B+ annual revenue
– 40,000 employees
– 3,700 locations worldwide
– NetSuite OneWorld and
SuiteCloud customization
– Replaced on premise ERP
system
Challenges
Needed a solution that could be rapidly deployed and
scaled to existing and new subsidiaries
The cost of implementing an on-premise ERP solution
for subsidiaries and new acquisitions would be cost
prohibitive
Needed flexibility and transparency into ERP, financial
management, reporting and analysis in the company's
subsidiaries
NetSuite Benefits
Four month rollout to 6 subsidiaries
Reduced ongoing systems costs by 70%
Real-time consolidated view of performance across
subsidiaries
Knowledge Universe Gained Agility and
Reduced Costs With NetSuite OneWorld
We chose NetSuite OneWorld for its multi-entity consolidation functionality
combined with the capability to tailor the system to meet the unique business
requirements of each individual subsidiary.
“

24. Overview
– Offer professional mail
pick-up, delivery, and
courier services
– Based in Sydney,
Australia
– Replaced MYOB,
FileMaker and various
spreadsheets
– NetSuite
Challenges
Previous system only provided franchisees with basic
information about business performance and growth
opportunities
The dial-up system was cumbersome and crashed frequently
Performance issues increased the faster Mailplus grew and
the more franchisees it added
Time consuming manual process
NetSuite Benefits
New customer signings doubled from 200 to 400 per month
Conversion time reduced from three months to one week
Saving more than $100,000 yearly on the cost of running a
dial-up solution
Franchisee have access to a robust integrated business
management tool
Mailplus' Growth Accelerates 100% with
NetSuite Mobile Cloud
Switching to NetSuite gave us the scalable platform we need to grow our business.
More importantly, our franchisees now have a real-time view into every aspect of their
business, particularly customer sales.
“

25. Overview
‒ A subsidiary of New York-
based NBTY, manufacturer
of 22,000 nutritional products
‒ Based in Beijing, China
‒ Customer since 2008
‒ Replaced Sage Accpac
‒ Using OneWorld,
SuiteCommerce, Sandbox
Environment, Advanced
Inventory, Advanced
Financials, CRM+
Challenges
System used at the subsidiary level was too time-
consuming and inflexible to support explosive growth
Their HQ’s on-premise ERP expansion system requires
extensive networking & localization
Sage financial reporting was slow & cumbersome with
custom reports requiring engagement with consultants
NetSuite Benefits
Two-tier ERP deployment provides U.S. corp. parent with
real-time web-based visibility into subsidiary performance
Avoids cost of at least 3 FTE at the subsidiary level for
accounting & IT that would run a competing system
Streamlines inventory management, warehousing and
distribution of over 200 SKUs
100% a year growth in a two-tier model for
global consolidation and visibility
NetSuite is a very good system that beats everything we compared it to and it
makes the globe small. Our parent company is in New York and we're in China,
and they get instant, real-time visibility into our performance.
“

26. Overview
‒ Content, collaboration and
information sharing
solutions for the public
sector and regulated
industries
‒ Customer since 2011
‒ HQ based in Sydney,
Australia
‒ Switched from MYOB in
Asia Pacific, Sage in
United Kingdom and Excel
spreadsheets
‒ Using OneWorld
Challenges
Global financial transparency limited by different
accounting systems used in all worldwide offices
On-premise solution in UK provided limited visibility and
access for Australian head office
Finance team wasted time on data retrieval and
compilation, rather than adding analysis and insights
NetSuite Benefits
Complete global visibility across 7 subsidiaries, with real-
time financial reporting and consolidation
Monthly financial close accelerated 3x and reporting
cycles reduced from 15 to 5 days
OneWorld multi-currency conversion capabilities
automate transactions across multiple countries
Objective Corporation Transforms Global
Finance Operations with OneWorld
NetSuite OneWorld not only meets our current needs, but gives us the scalability
to seamlessly add products and solutions as required in the future.“

27. Overview
‒ Corporate Employee
Benefit management
solutions
‒ Based in St.Kilda, Australia
‒ Customer since 2010
‒ Switched from MYOB,
Multiple Access and home-
grown databases
‒ Using ERP, CRM
Challenges
Limited multiple disparate software systems prevents
growth opportunities
Time and money wasted manually tracking and
reconciling extremely complex pricing model
10 different databases, handling 250,000 employees
through various corporate employee programs
NetSuite Benefits
$300K a year savings in end-to-end integration of
finance, ERP, CRM, and Ecommerce business processes
Preparing monthly invoice run now takes 2 hours instead
of 3.5 days previously
Financial closings used to lag by 4–6 weeks; Financials
can now can be tracked real time
NetSuite helps leading Employee Benefits
Company reduce overheads by $300K
Our product transaction volumes are high and extremely varied, while our monthly
service charges include retainer and event-driven recurring revenue. NetSuite and
SaaS-In-A-Box have helped us take control of this complicated billing structure...
“

28. Overview
‒ Social enterprise working
to alleviate poverty among
artisans by selling
handmade purses and
other goods
‒ Based in Manila,
Philippines
‒ Switched from Intuit
QuickBooks, manual
paper-based processes
‒ Using NetSuite, Advanced
Inventory
Challenges
Outgrown previous software and struggling with manual
paper-based processes
Lack of monitoring on raw materials, finished goods
inventory and product-line profitability
Limited resources for on-premise ERP system and IT
personnel to maintain and troubleshoot the system
NetSuite Benefits
Real-time financials & inventory management, & access
to critical business information anywhere, anytime
150% increase in revenue and a 3x expansion of full-
time staff in a year
Track work across decentralized artisan community &
improve final assembly of 10,000 products a month
Rags2Riches Focuses on Its Mission to Alleviate
Poverty Among Philippine Artisans in the Cloud
NetSuite is more than just a tool—it's a genuine partner and like a family.

29. Overview
– Online retailer of
consumer electronics
– Based in Hong Kong
– Replaced Microsoft Office
Accounting, Excel
Spreadsheets
– Selected NetSuite over
Microsoft Dynamics ERP
Challenges
Wanted to take advantage of fast-growing demand for
consumer electronics products by online retailers
Spreadsheet-based system created data entry
bottlenecks, and caused pricing inaccuracies
Shipping errors caused by manual data entry
NetSuite Benefits
Doubled growth to $30 million in sales without adding
any IT staff
Saved $65,000 over the cost of on-premise business
software
End-of-quarter financial reconciliation now takes four
minutes versus 50 hours with the previous system
Reduced on-hand inventory by two-thirds
Red Hare LTD Doubles Sales,
Cuts Costs Using NetSuite
Besides helping up keep on a sharp growth curve, NetSuite has put us at the
top of our field.“

30. Overview
‒ Australian owned & operated
company specializing in
supply to the printing,
packaging, diemaking and
digital industries
‒ Based in West Heidelberg,
Victoria, Australia
‒ Customer since 2009
‒ Replaced Nexus Systems,
custom-built website
‒ Using ecommerce, CRM and
ERP
Challenges
Previous ERP & inventory system required a lot of
manual work and offered little visibility into the business
Evolve beyond static custom-built website to offer
ecommerce purchasing to B2B customers
Risk of costly overstocks and stock-outs with inventory
that was difficult to track
NetSuite Benefits
Saves on 1 FTE for bookkeeping with integrated financial
mgmt. Real time financial reporting instead of 3 days
SuiteCommerce opened new ecommerce revenue
stream for customers of consumable products
95% inventory accuracy, leading to greater satisfaction
among B2B buyers
Speeds Financial Reporting, Improves
Inventory Accuracy & Opens Ecommerce
Channel on NetSuite
NetSuite has changed our business... It was an easy decision to go with
NetSuite and the end result has been very good.“

31. Overview
‒ Healthcare (first
independent medical
research institute in South
Australia)
‒ Based in Adelaide, South
Australia
‒ Customer since 2011
‒ Switched from Excel,
outsourced accounting
service
‒ Using NetSuite, NetSuite
Financials
Challenges
SAHMRI needed a cost-effective, proven business platform
as it expands its operations
Move off disparate on-premise systems with its high capital
costs and on-going maintenance, posing efficiency risk
NetSuite Benefits
A single, cross-functional system to handle all core
processes and scale as the institute grows
Gained per-project financial monitoring and multi-level
summary-to-detail reporting across a AU$100M annual
budget and several hundred medical research projects
Streamline procurement of services and goods from 300
suppliers
NetSuite cloud mobility enables an easy transition from a
temporary quarters to a new building
SAHMRI Launches New State-of-the-Art
Healthcare Initiative on NetSuite
The beauty of NetSuite is you get all the functionality of a very large system
without spending a fortune.“

32. Overview
‒ Education, Healthcare,
Retail
‒ Based in Queensland,
Australia
‒ Founded in 1985
‒ Customer since 2009
‒ Switched from
QuickBooks, Outlook,
custom Access
databases, eventsPro
‒ Using OneWorld
Challenges
Spectronics wanted a better VPN solution for multi-user
access to corporate systems
Very little information integration and no data integrity
between systems
NetSuite Benefits
Always-available Web client access, removing
operational bottlenecks between international offices
Increased marketing ROI from customer data integration
Complete access to customer profile & purchase history,
giving Training & therapy consultants faster and more
accurate guidance
Spectronics Improved Customer Service,
Increased ROI and International Integration
It was obvious to us that the other products were stitched together.
NetSuite is built to be integrated from the ground up.“

33. Overview
– Provider of IT services
– Based in Makati City,
Philippines
– NetSuite Mid-market
International
– Replaced SugarCRM
Challenges
Company wanted to expand globally but held back by
administrative inefficiencies
Lack of critical functions, such as customer case
management, limited company's ability to grow
Client billings were inaccurate
NetSuite Benefits
NetSuite has helped company increase customer
case management by 50% over old system
Improved service and billing accuracy has boosted
customer satisfaction
Timesheet automation is helping company save
$3,000 per year in administrative costs
SQL Became Globally Competitive With
NetSuite Solution
NetSuite gave us a way to streamline our internal processes and automate
functions that had been performed manually, so we will be prepared for growth
and expansion.
“

34. Overview
‒ Provider of network
monitoring software
‒ Founded in 1998
‒ Based in Brisbane,
Australia
‒ NetSuite ERP, CRM,
and Ecommerce
‒ Replaced MYOB and
Sage ACT!
Challenges
Manage efficient global growth
Upgrade business processes to prepare for growth
and improve efficiency
Accounting processes were inefficient and unreliable
NetSuite Benefits
Saved $200,000 yearly in internal development
Saved $300,000 compared to a comparable SAP
on premise system
Saving $150,000 yearly in finance admin costs
Profit margins improved to 30%
Reduced customer-support response times by 40%
Statseeker Saves $200,000
in Maintenance Costs with NetSuite
We needed an enterprise-wide solution so we could scale our business without
adding headcount, and NetSuite is a great fit.“ ”

35. Overview
– Provider of tools used in
the culinary profession
– Based in Sydney,
Australia
– Chose NetSuite OneWorld
over SAP BusinessOne
– Replaced Microsoft Great
Plains
Challenges
Migration from startup software to Microsoft Dynamics
GP failed after 12 months of significant investment
Microsoft Dynamics GP provided virtually no usable
reporting data
Solving GP problems would require over $100,000 in
hardware, plus additional IT headcount
NetSuite Benefits
Saving over $100,000 in server hardware, plus
ongoing IT headcount
Cut accountant billable hours in half
Majority of customizations now managed and
implemented in-house, saving on consulting fees
NetSuite OneWorld Saved TCT Hundreds of
Thousands on IT
We quickly realized just how deep NetSuite's functionality is. NetSuite is powerful
enough for us to enhance, refine, and grow with.“

36. Overview
– Provider of fair trade
clothing and accessories
– Based in Camperdown,
Australia
– NetSuite running across
ERP and CRM
– 85 users
– Switched from Markinson
Shopkeeper running
across VPNs
Challenges
Maintaining a VPN across so many sites was both
complex and time consuming
Managing data across sites took time and risked data
integrity
Software upgrades was a logistic challenge
No real-time information
NetSuite Benefits
Real-time data available across all stores and the
head office
Greater insights into the business performance
Reduced hardware requirements and eliminated
ongoing upgrades and maintenance
Eliminated the need for provision and maintenance of
individual VPNs
Tree of Life Overcomes Barriers to Growth
With NetSuite
Using NetSuite has allowed us to concentrate on what's important, secure in the
knowledge that NetSuite has created a strong and reliable system.“

37. Overview
– Provider of education
services
– Based in Tokyo, Japan
– Replaced Microsoft
Access and Excel
– Chose NetSuite over
Salesforce.com and SAP
– Running Netsuite across
CRM and Financials
Challenges
Needed to handle sudden growth in prospective
student applications
System needed to handle student applications coming
via Website as well as phone and other channels
Tight cost controls would not allow adding to IT staff.
NetSuite Benefits
Temple efficiently growing 20% per year
Boosted the speed of response and follow-up to
prospect applications
Recruiting teams work more efficiently
NetSuite Helps Temple University Efficiently
Scale Student Recruiting by 20%
Since we moved to NetSuite, we’ve had a flexible, platform-oriented, extendable,
customizable system that offers complete hosting functionality. None of the other
solutions had this.
“

38. Overview
– Financial Services (credit
cards, insurance)
– Based in Sydney,
Australia
– Customer since 2007
– Using OneWorld
Challenges
Bring outsourced accounting function in-house, and
get robust reporting and efficient financial processes
Manual entry of transactions into their accounting
software
Integrate new product lines, users, and subsidiaries
without requiring large capital expense outlays
NetSuite Benefits
Avoided need for expensive servers and hardware
with NetSuite's SaaS model
Cost savings from more efficient processes on bank
reconciliation, expense payment, and purchase orders
New product lines, users & subsidiaries quickly
incorporated into the system
NetSuite OneWorld Ideal for Virgin
Money's Business Model
NetSuite OneWorld has the multi-company capabilities and Web-based nature
that make it ideal for our business requirements.“

39. Overview
– Management Consulting
company
– Based in Timaru, New
Zealand
– Customer since 2008
– Switched from MYOB
– Using OpenAir
Challenges
Poor time and expense tracking and spreadsheet-
based reporting unable to support 40% yearly growth
Days of billable time lost due to inaccurate reporting
Time wasted in manual data entry
NetSuite Benefits
Saves thousands of dollars annually on increased
billable hours
Saves the cost of 1 administrative FTE and eliminate
redundant data entry in accounting
Greater information visibility to complete projects on
time and on budget
NetSuite OpenAir Helps Consulting Firm
Cut Costs While Growing at 40% Yearly
NetSuite OpenAir did wonders not only for our project delivery
but also our client satisfaction.“

40. Overview
‒ IT distributor for VARs,
specializing in security
‒ Based in Sydney, Australia
‒ Customer since 2006
‒ Switched from ACCPAC
CRM, spreadsheets
‒ Using ERP, CRM,
Advanced Financials,
Sandbox, and OneWorld
Challenges
Cost efficiency in automated product-tracking
Time and money wasted tracking complex product and
multi-level vendor-pricing matrices via spreadsheets
Time consuming and error-prone manual quotation and
quote-to-order/quote-to-invoice processes
NetSuite Benefits
Double-digital yearly growth, while saving $200,000 yearly
over the cost of a comparable server-based
$20K yearly saving in customer support costs from end-to-
end process integration tracking product serial numbers
Automated price-quotation process reduced average
quotation time by 50%
NetSuite Helps IT Distributor Save $200,000
While Supporting Yearly Double-Digit Growth
As a distributor of vendor products to value-added resellers, we're challenged
by the need to keep track of complex, multi-level pricing models. NetSuite
has helped us turn that challenge into a competitive advantage...
“

41. Overview
– Retailer of wine products
– Based in Sydney,
Australia
– NetSuite OneWorld
– Replaced Volusion
ecommerce software
Challenges
Maximize growth while keeping costs low
Manual order processing was error-prone and slow
Previous website was difficult to navigate leading to
low customer conversion and high cart abandonment
NetSuite Benefits
Automated order processing handling a 650%
increase in orders
Website conversions have increased by 50%
Driven first-call resolution to 95%+
Reduced call back time by 75%+
Multi-subsidiary, multi-currency management
WineMarket.com.au Improves Web Site
Conversions by 50% using OneWorld
Now we can handle all the orders we get, and it's all automatic. All information is
held centrally, our business processes are simplified and we've got a smooth
path to near-infinite growth.
“

42. www.curiousrubik.com
@curiousrubik