6. Source:
Digital
disrup3on
-‐
Harnessing
the
‘bang’,
Deloie
“The digital landscape moves very quickly.
You need to stay ahead of developments and
be sufficiently educated – or advised – to
judge the difference between an important
innovation and a fad.”
“Consumer segments will become redundant
as technology enables a level of
personalisation that drills right down to the
individual.”
- Shawn Blackmore
Source: Social Disruption – Harnessing the Bang, Deloitte
7. THE FASTEST GROWING BANK IN AUSTRALIA
“The world had changed; we had seen a
massive shift in technology’s capabilities,
communications and trust. The key choice
was how to work with these trends and
respond in an uncertain world.”
“Harnessing big data to develop offerings that
are absolutely focussed on the evolving and
constantly growing needs and desires of the
customer.”
- Alex Twigg
Source: Social Distruption – Harnessing the Bang, Deloitte
8. CREATING THE MALL OF THE FUTURE
“Digital storefronts, digital in-centre signage,
click and collect hubs, wi-fi networks,
frictionless car parking payment services,
mobile food service apps and the searchable
mall web platform that integrates retailers,
helps shoppers find what they want.”
“Business needs to get curious around
technology and how it impacts customer
behaviour. Get testing, get learning, and get
close to the technological future. Define your
competitive context and then imagine
different scenarios for the future”
- John Batistich
Source: Social Disruption – Harnessing the Bang, Deloitte
22. GOING DOWN
• Price of high-end
technology solutions
• Time-to-market
• Brand projection
• Attention span
• Time to frustration
GOING UP
• Number of channels
• Size of digital teams
• Number of ideas
• Information overload
• Power of social
• Prosuming
23. 1. DIGITAL IS NOT THE ANSWER, SOLVE A REAL PROBLEM
2. EXPONENTIAL PACE OF CHANGE
3. CUSTOMER IS THE CONSTANT, UNDERSTAND THEM