SlideShare une entreprise Scribd logo
1  sur  55
Télécharger pour lire hors ligne
7 IDEAS 
CREATIVE 
to show 
customer 
appreciation
Let me ask you 
a simple question 
How much do you 
care about your 
customers ?
Let’s say, on a scale from 
Comcast to Zappos 
Customers are 
just numbers 
Making a personal 
connection with customers 
is our main focus 
We love our customers, 
but don’t really know 
them though
So where are you at ? 
(Be honest) 
If you’re reading this, 
I’d say around here Come don’t be 
too hard on yourself :) 
(unless you’re Comcast, 
then sorry)
Are you showing 
customers how much 
you care though?
Are you showing 
customers how much 
you care though? 
Sure, I send loyal 
customers special discounts 
…
Are you showing 
customers how much 
you care though? 
Sure, I send loyal 
customers special discounts 
… 
… and call or email 
them to check-in…
Are you showing 
customers how much 
you care though? 
Sure, I send loyal 
customers special discounts 
… 
… and call or email 
them to check-in… 
… and see if there’s 
anything I can do 
for them
Honestly, that’s 
already awesome
Honestly, that’s 
already awesome 
But ?
But, a little extra special 
gesture once in awhile 
will help you stand out
Here are 
7 IDEAS 
CREATIVE 
to show customers you care 
and help your company stand out
1 HANDWRITTEN 
THE OLD-SCHOOL 
thank-you note 
thank-you
Eh, wait a minute! 
How is that creative ? 
That’s the sarcastic 
voice inside of me 
(she’s a real pain)
Eh, wait a minute! 
How is that creative ? 
That’s the sarcastic 
voice inside of me 
(she’s a real pain) 
Simple. When’s the last 
time you received a handwritten 
note from a company ?
Yeah, that’s right, 
it doesn’t happen often 
DECEMBER 2013 DECEMBER 2012 
And that’s only 
if you’re lucky 
(Hint: I’m not that 
lucky. Hint: send 
me a card pleeease)
Want tips to write 
the perfect note? 
CLICK HERE TO 
GET THOSE TIPS
2 AND TIMELESS 
THE DELICIOUS 
cookies
Yeah, not impressed… 
not that creative either 
I promise I’m not 
insane (or having 
a dialogue with myself) 
(or maybe I am, so what)
Yeah, not impressed… 
not that creative either 
I promise I’m not 
insane (or having 
a dialogue with myself) 
(or maybe I am, so what) 
Cookies are a classic, 
but you can find so many 
original ones nowadays
super customized 
cookies that look 
like you 
Parker’s crazy cookies 
does that perfectly 
Merci 
cookies that say 
thank you in 
different languages 
Gracias 
Check out Cookies by 
Design’s website 
And so much more: 
gluten free cookies, personalized boxes, 
organic cookies, cookie cakes, cookie bouquets
Want to read more 
about cookies ? 
CLICK HERE 
TO DO SO
3 GIFT OF 
THE PRACTICAL 
knowledge
Seriously? Practical 
gifts, that’s not fun! 
That’s me about 
10 years ago. 
I used to hate 
practical gifts.
Seriously? Practical 
gifts, that’s not fun! 
That’s me about 
10 years ago. 
I used to hate 
practical gifts. 
It might not be fun but 
customers will love it if you 
solve problems for them
What problems 
can you solve ?
What problems 
can you solve ? 
That’s your 
customer’s 
journey
What problems 
can you solve ? 
That’s your 
customer’s 
journey 
And those are problems 
occurring along the 
journey (also called 
pain points)
What problems 
can you solve ? 
That’s your 
customer’s 
journey 
And those are problems 
occurring along the 
journey (also called 
pain points) 
Make those pain 
points disappear
Want examples of pain 
points to get rid of ? 
CLICK HERE TO 
GET THOSE EXAMPLES
4 THE UNIQUE 
PRODUCT FROM 
your country/city
Cool idea. But there’s 
nothing in my city… 
Come on 
that’s never true
Cool idea. But there’s 
nothing in my city… 
Come on 
that’s never true 
For a foreigner, anything 
unique they can’t get at 
home is something!
I’m sure your city 
or country has 
a lot to offer 
regional candies 
or cookies 
regional or 
national symbols
I’m sure your city 
or country has 
a lot to offer 
regional candies 
or cookies 
regional or 
national symbols 
And anything 
else 
typical to 
where you 
live
Want more reasons 
why regional gifts 
are a good idea ? 
CLICK HERE TO 
READ MORE
5 ASSOCIATED WITH 
THE SMALL ITEM 
your brand / service
Not sure what small 
item goes with my brand 
Yep, that’s not 
an easy one
Not sure what small 
item goes with my brand 
Yep, that’s not 
an easy one 
It can be anything! 
Just make sure it’s unique 
and fits your brand
Here are cool 
examples to help you 
Google’s GOO 
plastic ice cubes 
if you’re selling 
drinks
Want to see what 
a social media consultant 
sends clients ? 
CLICK HERE TO 
FIND OUT
6 
THE PERSONAL 
GIFT FOR A 
special occasion
Isn’t it creepy to get 
too personal ? 
I get that one 
a lot about the 
video feature of our 
live chat software
Isn’t it creepy to get 
too personal ? 
I get that one 
a lot about the 
video feature of our 
live chat software 
The key is to never use 
data customers didn’t 
willingly give you
Which special occasions 
are appropriate ? 
birthdays (if you 
ask for the date) 
weddings or any 
events associated 
with your business
Want a real 
example of business 
birthday gifts? 
CLICK HERE TO 
READ ABOUT IT
7 
THE COOL GIFT 
OF A SHORT 
moment of fame
I’m not even famous 
how could I give anyone 
a moment of fame ? 
That’s the situation 
we’re in… 
I’m not talking Hollywood 
fame, I just mean you need to step 
back and let customers shine
This could be done 
through 
posting customers’ 
photos on social media 
having a fan or 
customer of 
the month
Wanna see how 
Skittles honors their 
best customers ? 
CLICK HERE TO 
FIND OUT
THE UNDERRATED 
being accessible 
GIFT OF 
BONUS 
IDEA
What in the world is that 
drawing under the title 
supposed to be ?! 
I’d be tempted to 
answer « a digital 
piece of art » 
It’s the wide open doors of 
your company to show customers 
they’re welcome. (I know, clever right ?)
Making it easy for customers to 
reach you is the best daily gift 
you can give them. 
And believe me, not 
a lot of bigger companies 
are as accessible as 
smaller companies!
WANT TO SHOW 
CUSTOMER APPRECIATION 
all day, everyday ? 
We can help you! 
Just add a simple chat window 
to your website 
CLICK HERE TO 
LEARN MORE
THANK YOU! 
connect with us on social media 
and at customericare.com

Contenu connexe

Tendances

Some tips on selling from Ogilvy
Some tips on selling from OgilvySome tips on selling from Ogilvy
Some tips on selling from OgilvyOgilvyOne Worldwide
 
10 Things You Actually NEED to Know! Shift Your Thinking in 2016 - #Millionai...
10 Things You Actually NEED to Know! Shift Your Thinking in 2016 - #Millionai...10 Things You Actually NEED to Know! Shift Your Thinking in 2016 - #Millionai...
10 Things You Actually NEED to Know! Shift Your Thinking in 2016 - #Millionai...Marsha Wright
 
How To Promote Your Business Like A Heavyweight
How To Promote Your Business Like A HeavyweightHow To Promote Your Business Like A Heavyweight
How To Promote Your Business Like A HeavyweightRoss Simmonds
 
The 10 Commandments of Digital Marketing
The 10 Commandments of Digital MarketingThe 10 Commandments of Digital Marketing
The 10 Commandments of Digital MarketingStephenie Rodriguez
 
10 ways to create social media content
10 ways to create social media content10 ways to create social media content
10 ways to create social media contentAudacious Leap
 
Content Marketing Hacks That Will Help You Stand Out
Content Marketing Hacks That Will Help You Stand OutContent Marketing Hacks That Will Help You Stand Out
Content Marketing Hacks That Will Help You Stand OutRoss Simmonds
 
Random Acts of Marketing Kindness: 26 Ways to Make Someone Smile Today
Random Acts of Marketing Kindness: 26 Ways to Make Someone Smile TodayRandom Acts of Marketing Kindness: 26 Ways to Make Someone Smile Today
Random Acts of Marketing Kindness: 26 Ways to Make Someone Smile TodayHubSpot
 
Making Whuffie [from SHiFT08]
Making Whuffie [from SHiFT08]Making Whuffie [from SHiFT08]
Making Whuffie [from SHiFT08]Tara Hunt
 
Digital Marketing: Telling it Straight
Digital Marketing: Telling it StraightDigital Marketing: Telling it Straight
Digital Marketing: Telling it StraightPrecedent
 
Killer Content: Spreading Great Ideas with an Intriguing Voice via Danica Jones
Killer Content: Spreading Great Ideas with an Intriguing Voice via Danica JonesKiller Content: Spreading Great Ideas with an Intriguing Voice via Danica Jones
Killer Content: Spreading Great Ideas with an Intriguing Voice via Danica JonesSMTULSA Social Business Conference
 
Pinterest Strategy On How To Boost Your Brand’s Visibility
Pinterest Strategy On How To Boost Your Brand’s Visibility Pinterest Strategy On How To Boost Your Brand’s Visibility
Pinterest Strategy On How To Boost Your Brand’s Visibility Anna Zubarev
 
MozCon Virtual - Surviving the Covid News Agenda and What It Means for the Fu...
MozCon Virtual - Surviving the Covid News Agenda and What It Means for the Fu...MozCon Virtual - Surviving the Covid News Agenda and What It Means for the Fu...
MozCon Virtual - Surviving the Covid News Agenda and What It Means for the Fu...Shannon McGuirk
 
Stop! You're annoying people. Learn how to enthrall them instead.
Stop! You're annoying people. Learn how to enthrall them instead.Stop! You're annoying people. Learn how to enthrall them instead.
Stop! You're annoying people. Learn how to enthrall them instead.Leigh George, PhD
 
31 Quick Social Media Engagement Tips
31 Quick Social Media Engagement Tips31 Quick Social Media Engagement Tips
31 Quick Social Media Engagement TipsStuartJDavidson.com
 
The Designer's Guide to Startup Weekend
The Designer's Guide to Startup WeekendThe Designer's Guide to Startup Weekend
The Designer's Guide to Startup WeekendIryna Nezhynska
 
Brilliant PR on a Startup Budget
Brilliant PR on a Startup BudgetBrilliant PR on a Startup Budget
Brilliant PR on a Startup BudgetCourtney Myers
 
Emerging Media in the Non-Profit Arena
Emerging Media in the Non-Profit ArenaEmerging Media in the Non-Profit Arena
Emerging Media in the Non-Profit ArenaJohn C. Havens
 
Making Whuffie
Making WhuffieMaking Whuffie
Making WhuffieTara Hunt
 
The Quick And Dirty Guide To Creating Blog Posts That Your Audience Craves
The Quick And Dirty Guide To Creating Blog Posts That Your Audience CravesThe Quick And Dirty Guide To Creating Blog Posts That Your Audience Craves
The Quick And Dirty Guide To Creating Blog Posts That Your Audience CravesDominique Jackson
 

Tendances (20)

Some tips on selling from Ogilvy
Some tips on selling from OgilvySome tips on selling from Ogilvy
Some tips on selling from Ogilvy
 
10 Things You Actually NEED to Know! Shift Your Thinking in 2016 - #Millionai...
10 Things You Actually NEED to Know! Shift Your Thinking in 2016 - #Millionai...10 Things You Actually NEED to Know! Shift Your Thinking in 2016 - #Millionai...
10 Things You Actually NEED to Know! Shift Your Thinking in 2016 - #Millionai...
 
How To Promote Your Business Like A Heavyweight
How To Promote Your Business Like A HeavyweightHow To Promote Your Business Like A Heavyweight
How To Promote Your Business Like A Heavyweight
 
The 10 Commandments of Digital Marketing
The 10 Commandments of Digital MarketingThe 10 Commandments of Digital Marketing
The 10 Commandments of Digital Marketing
 
10 ways to create social media content
10 ways to create social media content10 ways to create social media content
10 ways to create social media content
 
Content Marketing Hacks That Will Help You Stand Out
Content Marketing Hacks That Will Help You Stand OutContent Marketing Hacks That Will Help You Stand Out
Content Marketing Hacks That Will Help You Stand Out
 
Random Acts of Marketing Kindness: 26 Ways to Make Someone Smile Today
Random Acts of Marketing Kindness: 26 Ways to Make Someone Smile TodayRandom Acts of Marketing Kindness: 26 Ways to Make Someone Smile Today
Random Acts of Marketing Kindness: 26 Ways to Make Someone Smile Today
 
Making Whuffie [from SHiFT08]
Making Whuffie [from SHiFT08]Making Whuffie [from SHiFT08]
Making Whuffie [from SHiFT08]
 
Digital Marketing: Telling it Straight
Digital Marketing: Telling it StraightDigital Marketing: Telling it Straight
Digital Marketing: Telling it Straight
 
Killer Content: Spreading Great Ideas with an Intriguing Voice via Danica Jones
Killer Content: Spreading Great Ideas with an Intriguing Voice via Danica JonesKiller Content: Spreading Great Ideas with an Intriguing Voice via Danica Jones
Killer Content: Spreading Great Ideas with an Intriguing Voice via Danica Jones
 
Pinterest Strategy On How To Boost Your Brand’s Visibility
Pinterest Strategy On How To Boost Your Brand’s Visibility Pinterest Strategy On How To Boost Your Brand’s Visibility
Pinterest Strategy On How To Boost Your Brand’s Visibility
 
MozCon Virtual - Surviving the Covid News Agenda and What It Means for the Fu...
MozCon Virtual - Surviving the Covid News Agenda and What It Means for the Fu...MozCon Virtual - Surviving the Covid News Agenda and What It Means for the Fu...
MozCon Virtual - Surviving the Covid News Agenda and What It Means for the Fu...
 
Stop! You're annoying people. Learn how to enthrall them instead.
Stop! You're annoying people. Learn how to enthrall them instead.Stop! You're annoying people. Learn how to enthrall them instead.
Stop! You're annoying people. Learn how to enthrall them instead.
 
31 Quick Social Media Engagement Tips
31 Quick Social Media Engagement Tips31 Quick Social Media Engagement Tips
31 Quick Social Media Engagement Tips
 
DO GOOD (Better)
DO GOOD (Better)DO GOOD (Better)
DO GOOD (Better)
 
The Designer's Guide to Startup Weekend
The Designer's Guide to Startup WeekendThe Designer's Guide to Startup Weekend
The Designer's Guide to Startup Weekend
 
Brilliant PR on a Startup Budget
Brilliant PR on a Startup BudgetBrilliant PR on a Startup Budget
Brilliant PR on a Startup Budget
 
Emerging Media in the Non-Profit Arena
Emerging Media in the Non-Profit ArenaEmerging Media in the Non-Profit Arena
Emerging Media in the Non-Profit Arena
 
Making Whuffie
Making WhuffieMaking Whuffie
Making Whuffie
 
The Quick And Dirty Guide To Creating Blog Posts That Your Audience Craves
The Quick And Dirty Guide To Creating Blog Posts That Your Audience CravesThe Quick And Dirty Guide To Creating Blog Posts That Your Audience Craves
The Quick And Dirty Guide To Creating Blog Posts That Your Audience Craves
 

En vedette

Vogel Voor De Kat
Vogel Voor De KatVogel Voor De Kat
Vogel Voor De Katwdeleu
 
Customer Appreciation 2009
Customer Appreciation 2009Customer Appreciation 2009
Customer Appreciation 2009joycecooley
 
MDS: Customer Appreciation Event @ The Intrepid
MDS: Customer Appreciation Event @ The IntrepidMDS: Customer Appreciation Event @ The Intrepid
MDS: Customer Appreciation Event @ The Intrepidbtanmdsny
 
The body shop spa of the world event
The body shop spa of the world eventThe body shop spa of the world event
The body shop spa of the world eventJessica Perry
 
Client Education/appreciation event June 6 2016
Client Education/appreciation event June 6 2016Client Education/appreciation event June 6 2016
Client Education/appreciation event June 6 2016Michael Taglieri
 
Client appreciation powerpoint
Client appreciation powerpointClient appreciation powerpoint
Client appreciation powerpointadrianneburgher
 
Creative ways to show employee appreciation
Creative ways to show employee appreciationCreative ways to show employee appreciation
Creative ways to show employee appreciationLisa Baird
 
What The Hell Are Chat Canned Responses (And Why Should You Even Care)
What The Hell Are Chat Canned Responses (And Why Should You Even Care)What The Hell Are Chat Canned Responses (And Why Should You Even Care)
What The Hell Are Chat Canned Responses (And Why Should You Even Care)Customericare
 
What Valentines Day Haters Can Teach Your Small Business About Holiday Selling
What Valentines Day Haters Can Teach Your Small Business About Holiday SellingWhat Valentines Day Haters Can Teach Your Small Business About Holiday Selling
What Valentines Day Haters Can Teach Your Small Business About Holiday SellingCustomericare
 
Back to the future of customer service / Part 1: Peer to Peer customer support
Back to the future of customer service / Part 1: Peer to Peer customer supportBack to the future of customer service / Part 1: Peer to Peer customer support
Back to the future of customer service / Part 1: Peer to Peer customer supportCustomericare
 
Planning the marketing of a multi centric diagnostic centre
Planning the marketing of a multi centric diagnostic centrePlanning the marketing of a multi centric diagnostic centre
Planning the marketing of a multi centric diagnostic centreKavita Soni
 
A Guide to Employee Appreciation
A Guide to Employee AppreciationA Guide to Employee Appreciation
A Guide to Employee AppreciationMCFcelebratesuccess
 
Our Startup Branding Journey - Part 3: How To Build A Long-Term Mission
Our Startup Branding Journey - Part 3: How To Build A Long-Term MissionOur Startup Branding Journey - Part 3: How To Build A Long-Term Mission
Our Startup Branding Journey - Part 3: How To Build A Long-Term MissionCustomericare
 
10-step B2B Customer Satisfaction Survey Pre-Survey Check List
10-step B2B Customer Satisfaction Survey Pre-Survey Check List10-step B2B Customer Satisfaction Survey Pre-Survey Check List
10-step B2B Customer Satisfaction Survey Pre-Survey Check ListJohn Coldwell
 
Our Startup Branding Journey - Part 2: How To Create Brand Consistency
Our Startup Branding Journey - Part 2: How To Create Brand ConsistencyOur Startup Branding Journey - Part 2: How To Create Brand Consistency
Our Startup Branding Journey - Part 2: How To Create Brand ConsistencyCustomericare
 
Developing Effective Standard Operating Procedures
Developing Effective Standard Operating Procedures Developing Effective Standard Operating Procedures
Developing Effective Standard Operating Procedures CTSI at UCSF
 
Our Startup Branding Journey - What Makes A Brand Memorable?
Our Startup Branding Journey -  What Makes A Brand Memorable?Our Startup Branding Journey -  What Makes A Brand Memorable?
Our Startup Branding Journey - What Makes A Brand Memorable?Customericare
 

En vedette (17)

Vogel Voor De Kat
Vogel Voor De KatVogel Voor De Kat
Vogel Voor De Kat
 
Customer Appreciation 2009
Customer Appreciation 2009Customer Appreciation 2009
Customer Appreciation 2009
 
MDS: Customer Appreciation Event @ The Intrepid
MDS: Customer Appreciation Event @ The IntrepidMDS: Customer Appreciation Event @ The Intrepid
MDS: Customer Appreciation Event @ The Intrepid
 
The body shop spa of the world event
The body shop spa of the world eventThe body shop spa of the world event
The body shop spa of the world event
 
Client Education/appreciation event June 6 2016
Client Education/appreciation event June 6 2016Client Education/appreciation event June 6 2016
Client Education/appreciation event June 6 2016
 
Client appreciation powerpoint
Client appreciation powerpointClient appreciation powerpoint
Client appreciation powerpoint
 
Creative ways to show employee appreciation
Creative ways to show employee appreciationCreative ways to show employee appreciation
Creative ways to show employee appreciation
 
What The Hell Are Chat Canned Responses (And Why Should You Even Care)
What The Hell Are Chat Canned Responses (And Why Should You Even Care)What The Hell Are Chat Canned Responses (And Why Should You Even Care)
What The Hell Are Chat Canned Responses (And Why Should You Even Care)
 
What Valentines Day Haters Can Teach Your Small Business About Holiday Selling
What Valentines Day Haters Can Teach Your Small Business About Holiday SellingWhat Valentines Day Haters Can Teach Your Small Business About Holiday Selling
What Valentines Day Haters Can Teach Your Small Business About Holiday Selling
 
Back to the future of customer service / Part 1: Peer to Peer customer support
Back to the future of customer service / Part 1: Peer to Peer customer supportBack to the future of customer service / Part 1: Peer to Peer customer support
Back to the future of customer service / Part 1: Peer to Peer customer support
 
Planning the marketing of a multi centric diagnostic centre
Planning the marketing of a multi centric diagnostic centrePlanning the marketing of a multi centric diagnostic centre
Planning the marketing of a multi centric diagnostic centre
 
A Guide to Employee Appreciation
A Guide to Employee AppreciationA Guide to Employee Appreciation
A Guide to Employee Appreciation
 
Our Startup Branding Journey - Part 3: How To Build A Long-Term Mission
Our Startup Branding Journey - Part 3: How To Build A Long-Term MissionOur Startup Branding Journey - Part 3: How To Build A Long-Term Mission
Our Startup Branding Journey - Part 3: How To Build A Long-Term Mission
 
10-step B2B Customer Satisfaction Survey Pre-Survey Check List
10-step B2B Customer Satisfaction Survey Pre-Survey Check List10-step B2B Customer Satisfaction Survey Pre-Survey Check List
10-step B2B Customer Satisfaction Survey Pre-Survey Check List
 
Our Startup Branding Journey - Part 2: How To Create Brand Consistency
Our Startup Branding Journey - Part 2: How To Create Brand ConsistencyOur Startup Branding Journey - Part 2: How To Create Brand Consistency
Our Startup Branding Journey - Part 2: How To Create Brand Consistency
 
Developing Effective Standard Operating Procedures
Developing Effective Standard Operating Procedures Developing Effective Standard Operating Procedures
Developing Effective Standard Operating Procedures
 
Our Startup Branding Journey - What Makes A Brand Memorable?
Our Startup Branding Journey -  What Makes A Brand Memorable?Our Startup Branding Journey -  What Makes A Brand Memorable?
Our Startup Branding Journey - What Makes A Brand Memorable?
 

Similaire à 7 Customer Appreciation Ideas Small Businesses Can Actually Use

National Beer Wholesalers Association - Adventures in Digital Storytelling
National Beer Wholesalers Association - Adventures in Digital StorytellingNational Beer Wholesalers Association - Adventures in Digital Storytelling
National Beer Wholesalers Association - Adventures in Digital StorytellingMichael Aleo
 
Laurie Millotte, Outshinery - Delight and Communication/Marketing - More visu...
Laurie Millotte, Outshinery - Delight and Communication/Marketing - More visu...Laurie Millotte, Outshinery - Delight and Communication/Marketing - More visu...
Laurie Millotte, Outshinery - Delight and Communication/Marketing - More visu...Zach Kamphuis
 
Do you really have a brand?
Do you really have a brand?Do you really have a brand?
Do you really have a brand?Everywherebrand
 
Marketing Lessons From Crowdfunding - Clay Hebert at EO NY
Marketing Lessons From Crowdfunding - Clay Hebert at EO NYMarketing Lessons From Crowdfunding - Clay Hebert at EO NY
Marketing Lessons From Crowdfunding - Clay Hebert at EO NYClay Hebert
 
Get a jump on the competition r1 2
Get a jump on the competition r1 2Get a jump on the competition r1 2
Get a jump on the competition r1 2Vacation Side Travel
 
Dilbert and modern marketing
Dilbert and modern marketingDilbert and modern marketing
Dilbert and modern marketingKarl Filtness
 
How to provide excellent customer service in your leisure centre
How to provide excellent customer service in your leisure centreHow to provide excellent customer service in your leisure centre
How to provide excellent customer service in your leisure centreSports Marketing Network
 
Send Out Cards Retail Brochure
Send Out Cards Retail BrochureSend Out Cards Retail Brochure
Send Out Cards Retail BrochureAndrew Van Valer
 
10 Blockbuster Fundraising Tips for Year End
10 Blockbuster Fundraising Tips for Year End10 Blockbuster Fundraising Tips for Year End
10 Blockbuster Fundraising Tips for Year EndJoy Olson
 
Basic training webinar
Basic training webinarBasic training webinar
Basic training webinarchampionmakers
 
Why i want to work in a call center (and why i ultimately don't)
Why i want to work in a call center (and why i ultimately don't)Why i want to work in a call center (and why i ultimately don't)
Why i want to work in a call center (and why i ultimately don't)Steve Talks
 
Branding 101: Elementary But Not Easy
Branding 101: Elementary But Not EasyBranding 101: Elementary But Not Easy
Branding 101: Elementary But Not EasyTeamWorks Media
 
Truffle Talent Digital Summit 2015: Briefing and feeding back to creatives
Truffle Talent Digital Summit 2015: Briefing and feeding back to creativesTruffle Talent Digital Summit 2015: Briefing and feeding back to creatives
Truffle Talent Digital Summit 2015: Briefing and feeding back to creativesJonny Watson
 
Holiday solutions guide 2014
Holiday solutions guide 2014Holiday solutions guide 2014
Holiday solutions guide 2014Danielle Conte
 
Kenny Cannon 250 pd-vsl
Kenny Cannon 250 pd-vslKenny Cannon 250 pd-vsl
Kenny Cannon 250 pd-vslKenny Cannon
 
Get into the mind of your customer
Get into the mind of your customerGet into the mind of your customer
Get into the mind of your customerM Sekhri
 

Similaire à 7 Customer Appreciation Ideas Small Businesses Can Actually Use (20)

National Beer Wholesalers Association - Adventures in Digital Storytelling
National Beer Wholesalers Association - Adventures in Digital StorytellingNational Beer Wholesalers Association - Adventures in Digital Storytelling
National Beer Wholesalers Association - Adventures in Digital Storytelling
 
Laurie Millotte, Outshinery - Delight and Communication/Marketing - More visu...
Laurie Millotte, Outshinery - Delight and Communication/Marketing - More visu...Laurie Millotte, Outshinery - Delight and Communication/Marketing - More visu...
Laurie Millotte, Outshinery - Delight and Communication/Marketing - More visu...
 
Do you really have a brand?
Do you really have a brand?Do you really have a brand?
Do you really have a brand?
 
Marketing Lessons From Crowdfunding - Clay Hebert at EO NY
Marketing Lessons From Crowdfunding - Clay Hebert at EO NYMarketing Lessons From Crowdfunding - Clay Hebert at EO NY
Marketing Lessons From Crowdfunding - Clay Hebert at EO NY
 
Team talk-October-2014 kleeneze
Team talk-October-2014 kleenezeTeam talk-October-2014 kleeneze
Team talk-October-2014 kleeneze
 
It's time for some "Old School Marketing"
It's time for some "Old School Marketing"It's time for some "Old School Marketing"
It's time for some "Old School Marketing"
 
Get a jump on the competition r1 2
Get a jump on the competition r1 2Get a jump on the competition r1 2
Get a jump on the competition r1 2
 
Dilbert and modern marketing
Dilbert and modern marketingDilbert and modern marketing
Dilbert and modern marketing
 
How to provide excellent customer service in your leisure centre
How to provide excellent customer service in your leisure centreHow to provide excellent customer service in your leisure centre
How to provide excellent customer service in your leisure centre
 
Just some thoughts
Just some thoughtsJust some thoughts
Just some thoughts
 
Send Out Cards Retail Brochure
Send Out Cards Retail BrochureSend Out Cards Retail Brochure
Send Out Cards Retail Brochure
 
10 Blockbuster Fundraising Tips for Year End
10 Blockbuster Fundraising Tips for Year End10 Blockbuster Fundraising Tips for Year End
10 Blockbuster Fundraising Tips for Year End
 
Basic training webinar
Basic training webinarBasic training webinar
Basic training webinar
 
Why i want to work in a call center (and why i ultimately don't)
Why i want to work in a call center (and why i ultimately don't)Why i want to work in a call center (and why i ultimately don't)
Why i want to work in a call center (and why i ultimately don't)
 
Branding 101: Elementary But Not Easy
Branding 101: Elementary But Not EasyBranding 101: Elementary But Not Easy
Branding 101: Elementary But Not Easy
 
Truffle Talent Digital Summit 2015: Briefing and feeding back to creatives
Truffle Talent Digital Summit 2015: Briefing and feeding back to creativesTruffle Talent Digital Summit 2015: Briefing and feeding back to creatives
Truffle Talent Digital Summit 2015: Briefing and feeding back to creatives
 
Holiday solutions guide 2014
Holiday solutions guide 2014Holiday solutions guide 2014
Holiday solutions guide 2014
 
Kenny Cannon 250 pd-vsl
Kenny Cannon 250 pd-vslKenny Cannon 250 pd-vsl
Kenny Cannon 250 pd-vsl
 
Get into the mind of your customer
Get into the mind of your customerGet into the mind of your customer
Get into the mind of your customer
 
The Edington Collection Scripts
The Edington Collection ScriptsThe Edington Collection Scripts
The Edington Collection Scripts
 

Dernier

Role of social media marketing in digital marketing.pdf
Role of social media marketing in digital marketing.pdfRole of social media marketing in digital marketing.pdf
Role of social media marketing in digital marketing.pdftopsearchexperts
 
Driving Bangladesh's Growth: Demand Soars for Quality Supply Chain Managers.pptx
Driving Bangladesh's Growth: Demand Soars for Quality Supply Chain Managers.pptxDriving Bangladesh's Growth: Demand Soars for Quality Supply Chain Managers.pptx
Driving Bangladesh's Growth: Demand Soars for Quality Supply Chain Managers.pptxPraloy Chowdhury
 
Entrepreneur street first Edition is now out
Entrepreneur street first Edition is now outEntrepreneur street first Edition is now out
Entrepreneur street first Edition is now outentrepreneur street
 
办昆士兰大学UQ毕业证书/成绩单GPA修改 - 留学买假毕业证
办昆士兰大学UQ毕业证书/成绩单GPA修改 - 留学买假毕业证办昆士兰大学UQ毕业证书/成绩单GPA修改 - 留学买假毕业证
办昆士兰大学UQ毕业证书/成绩单GPA修改 - 留学买假毕业证0622mpom
 
NEON LIGHT CITY pitch deck for AR PC GAME
NEON LIGHT CITY pitch deck for AR PC GAMENEON LIGHT CITY pitch deck for AR PC GAME
NEON LIGHT CITY pitch deck for AR PC GAMEtess51
 
blank inception deck powerpoint template
blank inception deck powerpoint templateblank inception deck powerpoint template
blank inception deck powerpoint templatericardojunco4
 

Dernier (8)

Role of social media marketing in digital marketing.pdf
Role of social media marketing in digital marketing.pdfRole of social media marketing in digital marketing.pdf
Role of social media marketing in digital marketing.pdf
 
Driving Bangladesh's Growth: Demand Soars for Quality Supply Chain Managers.pptx
Driving Bangladesh's Growth: Demand Soars for Quality Supply Chain Managers.pptxDriving Bangladesh's Growth: Demand Soars for Quality Supply Chain Managers.pptx
Driving Bangladesh's Growth: Demand Soars for Quality Supply Chain Managers.pptx
 
Entrepreneur street first Edition is now out
Entrepreneur street first Edition is now outEntrepreneur street first Edition is now out
Entrepreneur street first Edition is now out
 
Hot Sexy call girls in Rajouri Garden🔝 9953056974 🔝 Delhi escort Service
Hot Sexy call girls in  Rajouri Garden🔝 9953056974 🔝 Delhi escort ServiceHot Sexy call girls in  Rajouri Garden🔝 9953056974 🔝 Delhi escort Service
Hot Sexy call girls in Rajouri Garden🔝 9953056974 🔝 Delhi escort Service
 
young call girls in kailash Nagar, 🔝 9953056974 🔝 escort Service
young call girls in kailash Nagar, 🔝 9953056974 🔝 escort Serviceyoung call girls in kailash Nagar, 🔝 9953056974 🔝 escort Service
young call girls in kailash Nagar, 🔝 9953056974 🔝 escort Service
 
办昆士兰大学UQ毕业证书/成绩单GPA修改 - 留学买假毕业证
办昆士兰大学UQ毕业证书/成绩单GPA修改 - 留学买假毕业证办昆士兰大学UQ毕业证书/成绩单GPA修改 - 留学买假毕业证
办昆士兰大学UQ毕业证书/成绩单GPA修改 - 留学买假毕业证
 
NEON LIGHT CITY pitch deck for AR PC GAME
NEON LIGHT CITY pitch deck for AR PC GAMENEON LIGHT CITY pitch deck for AR PC GAME
NEON LIGHT CITY pitch deck for AR PC GAME
 
blank inception deck powerpoint template
blank inception deck powerpoint templateblank inception deck powerpoint template
blank inception deck powerpoint template
 

7 Customer Appreciation Ideas Small Businesses Can Actually Use

  • 1. 7 IDEAS CREATIVE to show customer appreciation
  • 2. Let me ask you a simple question How much do you care about your customers ?
  • 3. Let’s say, on a scale from Comcast to Zappos Customers are just numbers Making a personal connection with customers is our main focus We love our customers, but don’t really know them though
  • 4. So where are you at ? (Be honest) If you’re reading this, I’d say around here Come don’t be too hard on yourself :) (unless you’re Comcast, then sorry)
  • 5. Are you showing customers how much you care though?
  • 6. Are you showing customers how much you care though? Sure, I send loyal customers special discounts …
  • 7. Are you showing customers how much you care though? Sure, I send loyal customers special discounts … … and call or email them to check-in…
  • 8. Are you showing customers how much you care though? Sure, I send loyal customers special discounts … … and call or email them to check-in… … and see if there’s anything I can do for them
  • 10. Honestly, that’s already awesome But ?
  • 11. But, a little extra special gesture once in awhile will help you stand out
  • 12. Here are 7 IDEAS CREATIVE to show customers you care and help your company stand out
  • 13. 1 HANDWRITTEN THE OLD-SCHOOL thank-you note thank-you
  • 14. Eh, wait a minute! How is that creative ? That’s the sarcastic voice inside of me (she’s a real pain)
  • 15. Eh, wait a minute! How is that creative ? That’s the sarcastic voice inside of me (she’s a real pain) Simple. When’s the last time you received a handwritten note from a company ?
  • 16. Yeah, that’s right, it doesn’t happen often DECEMBER 2013 DECEMBER 2012 And that’s only if you’re lucky (Hint: I’m not that lucky. Hint: send me a card pleeease)
  • 17. Want tips to write the perfect note? CLICK HERE TO GET THOSE TIPS
  • 18. 2 AND TIMELESS THE DELICIOUS cookies
  • 19. Yeah, not impressed… not that creative either I promise I’m not insane (or having a dialogue with myself) (or maybe I am, so what)
  • 20. Yeah, not impressed… not that creative either I promise I’m not insane (or having a dialogue with myself) (or maybe I am, so what) Cookies are a classic, but you can find so many original ones nowadays
  • 21. super customized cookies that look like you Parker’s crazy cookies does that perfectly Merci cookies that say thank you in different languages Gracias Check out Cookies by Design’s website And so much more: gluten free cookies, personalized boxes, organic cookies, cookie cakes, cookie bouquets
  • 22. Want to read more about cookies ? CLICK HERE TO DO SO
  • 23. 3 GIFT OF THE PRACTICAL knowledge
  • 24. Seriously? Practical gifts, that’s not fun! That’s me about 10 years ago. I used to hate practical gifts.
  • 25. Seriously? Practical gifts, that’s not fun! That’s me about 10 years ago. I used to hate practical gifts. It might not be fun but customers will love it if you solve problems for them
  • 26. What problems can you solve ?
  • 27. What problems can you solve ? That’s your customer’s journey
  • 28. What problems can you solve ? That’s your customer’s journey And those are problems occurring along the journey (also called pain points)
  • 29. What problems can you solve ? That’s your customer’s journey And those are problems occurring along the journey (also called pain points) Make those pain points disappear
  • 30. Want examples of pain points to get rid of ? CLICK HERE TO GET THOSE EXAMPLES
  • 31. 4 THE UNIQUE PRODUCT FROM your country/city
  • 32. Cool idea. But there’s nothing in my city… Come on that’s never true
  • 33. Cool idea. But there’s nothing in my city… Come on that’s never true For a foreigner, anything unique they can’t get at home is something!
  • 34. I’m sure your city or country has a lot to offer regional candies or cookies regional or national symbols
  • 35. I’m sure your city or country has a lot to offer regional candies or cookies regional or national symbols And anything else typical to where you live
  • 36. Want more reasons why regional gifts are a good idea ? CLICK HERE TO READ MORE
  • 37. 5 ASSOCIATED WITH THE SMALL ITEM your brand / service
  • 38. Not sure what small item goes with my brand Yep, that’s not an easy one
  • 39. Not sure what small item goes with my brand Yep, that’s not an easy one It can be anything! Just make sure it’s unique and fits your brand
  • 40. Here are cool examples to help you Google’s GOO plastic ice cubes if you’re selling drinks
  • 41. Want to see what a social media consultant sends clients ? CLICK HERE TO FIND OUT
  • 42. 6 THE PERSONAL GIFT FOR A special occasion
  • 43. Isn’t it creepy to get too personal ? I get that one a lot about the video feature of our live chat software
  • 44. Isn’t it creepy to get too personal ? I get that one a lot about the video feature of our live chat software The key is to never use data customers didn’t willingly give you
  • 45. Which special occasions are appropriate ? birthdays (if you ask for the date) weddings or any events associated with your business
  • 46. Want a real example of business birthday gifts? CLICK HERE TO READ ABOUT IT
  • 47. 7 THE COOL GIFT OF A SHORT moment of fame
  • 48. I’m not even famous how could I give anyone a moment of fame ? That’s the situation we’re in… I’m not talking Hollywood fame, I just mean you need to step back and let customers shine
  • 49. This could be done through posting customers’ photos on social media having a fan or customer of the month
  • 50. Wanna see how Skittles honors their best customers ? CLICK HERE TO FIND OUT
  • 51. THE UNDERRATED being accessible GIFT OF BONUS IDEA
  • 52. What in the world is that drawing under the title supposed to be ?! I’d be tempted to answer « a digital piece of art » It’s the wide open doors of your company to show customers they’re welcome. (I know, clever right ?)
  • 53. Making it easy for customers to reach you is the best daily gift you can give them. And believe me, not a lot of bigger companies are as accessible as smaller companies!
  • 54. WANT TO SHOW CUSTOMER APPRECIATION all day, everyday ? We can help you! Just add a simple chat window to your website CLICK HERE TO LEARN MORE
  • 55. THANK YOU! connect with us on social media and at customericare.com