Darren Kall

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Darren Kall is the Managing Director of Specific Clarity. Our goal is to help companies create the best product, service, and process experiences for their customers, employees, and all types of users. Specific Clarity applies a human-centric approach to researching, designing, and evaluating anything that people interact with. We work with companies that want specialized UX help, have more work than their UX team can handle, or have no UX team at all. We are your virtual UX bench.

user experience ux design user experience design customer insight product roi this product sucks interaction design user research infosec security usability interview customer experience insight business customer customer anger research service workshop insights ethnography evaluation methodologies security user experience information architecture information security flowcharting web design and development flowchart skill bias cognitive bias user thisproductsucks principles prevention interface design humor sucks tactics keynote strategy accessibility

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Darren Kall

Présentations

This Product Sucks! for Midwest UX Conference

You Learn More from Talking with Angry Customers: Transforming Customer Anger into Profit

This Product Sucks: The Business Impacts of User Experience Breakdowns

"This Product Sucks!" Better Experiences, Better Business, Better World

"This Product Sucks!" Better Experiences, Better Business, Better World

Unbiased customer interviews v022 for slideshare kall consulting

Flowcharting: The UX Socket Wrench

You learn more from talking with angry customers

Usable security- It isn't secure if people can't use it. O-ISC conference 14mar2012

Usable security it isn't secure if people can't use it mwux 2 jun2012

Workshop: Gathering User Insight

Harvesting user insights revolve conf v09

J’aime

Field Research At The Speed Of Business