This document discusses how Deb Aoki uses simple sketching and storyboarding for collaboration, research, and content strategy. It provides examples of how sketching and storyboarding can help with content strategy tasks like brainstorming ideas, explaining how things work, understanding customers, and illustrating pain points. The document encourages that anyone can draw and provides tips for drawing people, using color, visual storytelling, and digital alternatives to drawing. It recommends books and classes for expanding drawing skills.
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Storyboarding for Content Strategy and UX Design - U of W Continuing Ed. Nov. 2015
1. DEB AOKI
sr. customer experience designer
citrix
November 2, 2015
DRAWING STORIES
FOR CONTENT
STRATEGY
simple sketching and storyboarding
for collaboration, research,
and content strategy
15. I WANT TO DO THIS IDEA BECAUSE…
15
It’s what’s
HOT right
now!
It’s my idea
and it’s the
BEST idea!
This one’s
EASIEST to
build!
I dunno.
Because
it’s FUN?
16. We put all 4 ideas in front of online focus groups in US
and UK, and the clear winner was… GROUP GIFTS?!
16
Whuh
?
Huh!? Why? Oh
wow.
17. We were able to design and market Group Gifts based on
comments and suggestions from users from the very
start.
17
19. Focuses on
human needs
and concerns
instead of just
technology /
business
needs or
limitations
Participants /
customers
feel heard
and understood
Visuals are
memorable
and can
lead to
new
insights
Drawings
are more
FUN!
and more
engaging
than just
text
WHY DRAW PICTURES?
20. WHY DRAW PICTURES?
20
• Helps you to communicate that your
concerns are not about you (content
writer), but about the customer
• Gets you in the room earlier in the
product design process
• Provides an easy way to check the end-to-end experience to check
for gaps, potential issues. If you can’t illustrate it, it may not make
sense / may not matter to user
• Can provide a ‘big picture’ perspective of the entire user experience,
goals & messaging
• Helps get everyone on the team on the same page, clear up
anything that’s unclear or unresolved
• It’s fun! It encourages participation and
informal discussions
21. HOW CAN SKETCHING HELP
WITH CONTENT STRATEGY?
I’M GLAD YOU ASKED! HERE ARE A FEW EXAMPLES
26. UNDERSTAND CUSTOMERS: GoTo Meeting personas
26
The Butler
“You can count on me!”
The Investigator
“I need all the facts”
The Facilitator
“I’m here to help”
The Networker
“I connect people”
The Sprinter
“Let’s get this done quickly”
The Preparer
“I need time to plan carefully”
29. SELL AN IDEA: CubeFree app
PICTURES > WORDS: STORYBOARDING AT EBAY 29
30. DOES ONLY CITRIX
USE DRAWING THIS
WAY?NOPE! There are many other companies who use drawing for product
development, communication, sales, and education
31. INTRODUCE A NEW PRODUCT: google chrome comic
By Scott McCloud
31
32. FOCUS ON CUSTOMER MOMENTS – AirBnB
32
“The storyboard was a galvanizing event in the company. We all now know
what "frames" of the customer experience we are working to better serve.”
- Nate Blecharczyk, Co-Founder & CTO, Airbnb
By Nick Sung
33. SHARE A BIG PICTURE VIEW OF AN IDEA – Twitter
33
““A story map is not a mock, it is a guide to make sure everyone
is solving the same problem, building the same product and
pointing at the same piece of paper while making decisions.”
- James Buckhouse, Twitter / now Sequoia Capital
45. CONNECT CONCEPTS WITH LINES
PICTURES > WORDS: STORYBOARDING AT EBAY 45
Direct connection /
action
Tentative action
Convoluted path
Bouncing
46. DRAW COMMON CONCEPTS IN A FEW STROKES
46
idea
lock / security time listen
cloud laptop NO!
money
fast slowsmartphone
email
47. DRAW TECH CONCEPTS IN A FEW STROKES
cloud
security
servers
Sharing docsSick computer Work from home GoTo Meeting
Old technology
48. DIFFERENT PERSPECTIVES OF USER INTERACTION
PICTURES > WORDS: STORYBOARDING AT EBAY 48
CLOSE-UP
Emphasis on
screen/finger
interaction
MID-TORSO
Emphasis on
screen
SEMI-CLOSE
Emphasis on
device / human
context/use
FULL BODY
Emphasis on ‘real
world’
context/place of
use
50. USE COLOR TO CONVEY DIFFERENT EMOTIONS /
CONCEPTS / PERSONALITIES
PICTURES > WORDS: STORYBOARDING AT EBAY 50
51. 4 basic white board markers: red, blue, black, green
52. USE COLOR TO CONVEY DIFFERENT EMOTIONS /
CONCEPTS / PERSONALITIES
PICTURES > WORDS: STORYBOARDING AT EBAY 52
BLACK
basic
primary
important
info / facts
RED
important
error
danger
stop
GREEN
success
money
nature
go
BLUE
cool
water
sky
masculine
53. DRAWING TIPS: ways to use the 4 colors
53
RED
no
stop
important
error
anger
medical
BLACK
Primary
smoke
book
city
computer
GREEN
yes
go
money
success
nature
BLUE
secondary
cloud / sky
water
Twitter/FB
blue ribbon
54. MORE WAYS TO USE COLOR: for emphasis, emotions
PRESENTATION TITLE GOES HERE 54
55. COLORS can be an easy way to differentiate personas
PRESENTATION TITLE GOES HERE 55
Female / Male Army / Navy Biz A / Biz B
Differences within
a group
Japan / US / Germany Citrix / Apple / Google
57. KEEP YOUR STORY SHORT
57
Your story should be limited to 10-12 panels or less if possible.
If it needs more panels, consider breaking story into segments.
http://beta.snapsupportapp.com/
58. SHOWING IT > SAYING IT
58
Let the pictures tell the story.
If you removed the captions, would it still make sense?
59. KEEP CAPTIONS SHORT AND SIMPLE
59
Captions should be simple, easy to skim. Too much text = visual clutter
60. LIMIT YOUR COLOR PALETTE
60
Use color selectively to emphasize important things, communicate
differences, or convey emotions. Too many colors can be distracting
https://stormifyapp.com/
61. LEFT TO RIGHT, TOP TO BOTTOM
61
Give the reader a predictable, intuitive path to read your story.
Don’t leave them wondering what to look at next.
https://crystalpalace.citrix.com/
62. PICTURES, NOT PERFECTION
62
Speed, simplicity and clarity is more important than making “perfect”
pictures. It doesn’t have to be beautiful/detailed to communicate ideas.
63. SKETCHING ISN’T ALWAYS THE ANSWER
63
It’s difficult to draw what you don’t
understand / can’t visualize.
Beware of situations where the
speakers are using a lot of
unfamiliar or complex/industry-
specific
terms/acronyms/concepts
Know your audience.
Sometimes a “cartoon”/“comic”
isn’t appropriate when the topic
is serious / politically sensitive.
It can feel “cutesy,”
disrespectful / un-businesslike
in some situations
64. CAN’T DRAW?
THERE’S AN APP FOR
THAT!3 “just add water” solutions when you don’t have time to draw
65. STORYBOARD APPS: STORYBOARD THAT
65
StoryboardThat is an online app that can create instant storyboards
http://www.storyboardthat.com/
67. COMICLIFE: STORYBOARD WITH PHOTOS
67
Apps like ComicLife can make it easy to use your photos to create simple
scenarios / storyboards from desktop or mobile devices
http://comiclife.com/
68. DIGITAL DRAWING: Concepts & Sketchbook Pro
68
http://concepts.tophatch.com/ https://www.sketchbook.com/
CONCEPTS AUTODESK SKETCHBOOK
69. DIGITAL WHITEBOARDS: draw online
together
http://ziteboard.com
ZITEBOARD
https://awwapp.com
A WEB WHITEBOARD
70. READ LEARN
DRAW!
Recommended books, tools, and classes to expand your drawing skills
71. 71
READ ALL ABOUT IT: simple drawing for meetings & ux
DAVID SIBBETTS
Visual Meetings
DAN ROAM
The Back of the Napkin
SUNNI BROWN
The Doodle Revolution
ED EMBERLEY
Drawing Books
MARTIN HAUSSMAN
Biklablo
MIKE ROHDE
The Sketchnote Handbook
The Sketchnote Workbook
72. 72
READ ALL ABOUT IT: drawing for visual storytelling
SCOTT McCLOUD
Understanding Comics
Making Comics
Reinventing Comics
JESSICA ABEL
& MATT MADDEN
Drawing Words and
Writing Pictures
Mastering Comics
KEVIN CHENG
See What I Mean:
How to Use Comics to
Communicate Ideas
73. 73
MORE WAYS TO LEARN: workshops and classes
THE GROVE
graphic facilitation services,
classes, and books
www.grove.com
NAPKIN ACADEMY
Online & in-person workshops
http://www.napkinacademy.com/
VERBAL TO VISUAL CLASSROOM
Blog and online drawing classes
http://www.verbaltovisualclassroom.com/
ALPHACHIMP UNIVERSITY
Online and in-person workshops
http://www.alphachimp.com/learn
ing/
Hi, I'm Deb Aoki.
By day, I'm a “senior information experience designer” at Citrix, which is a fancy way of saying that I’m basically a hybrid of a content strategist, a user experience designer, and a storyteller.
But I also have another life: I draw comics.
Throughout high school and college, I drew comics for my friends, then for my high school and college newspapers, then for various "alternative" newspapers, then eventually a "mainstream" newspaper, The Honolulu Advertiser, which is now the Honolulu Star-Advertiser. My comic strip Bento Box has been featured in The Advertiser since 1996.
I'm also a semi-professional nerd. I write about manga (Japanese comics) for Publishers Weekly, Anime News Network, and my own site, MangaComicsManga.com.
For many years, my day job has been mostly about writing – I've worked at Microsoft/MSN, Ogilvy and Mather, Kaiser Permanente, Disney Store, Citysearch and Art.com, mostly as a web / marketing writer. Drawing was just something fun I did on the side.
Then in 2007, I started work at eBay. That's where I found out that my super-fun, kinda-nerdy hobby of drawing comics could be useful in my day-to-day work in the user experience design.
To brainstorm ideas – or to refine concepts
Believe it or not, eBay did not have a shopping cart on our site for many years. We have a lot of different sellers, that each accept different payment methods, offer different shipping options, and on and on. It was so complicated that several teams tried several times to do it, and gave up.
So we had a bunch of brainstorming sessions to try to wrap our heads around the problem and possible solutions – and sketching was a big part of getting everyone on the same page.
Then in 2007, I started work at eBay. That's where I found out that my super-fun, kinda-nerdy hobby of drawing comics could be useful in my day-to-day work in the user experience design.
When I worked at eBay, a group of us were given a challenge – come up with a new, exciting holiday promotion to encourage people to do more gift shopping on eBay.
We had a one day brainstorming session, which included people from different departments / skills / experience (marketing, design, technology, business development) to come up with ideas.
I drew up quick storyboards for each idea on flip-chart paper and we shared them to do an initial gut check to see if these ideas made sense from a user point of view. Our next step: to test it with users.
Idea 1 – groupon type deal, where people would be encouraged to share the deal with friends, and if enough people bought it, then the price would go down, and continue to go down as more people buy.
Idea 2 – online “complete the word” game – with each purchase, a buyer would get a “game piece” to complete the word “ebay” to win gift cards and prizes.
Idea 3 – private sales – frequent buyers would unlock access to exclusive deals after their november/december purchases exceed a set amount.
Idea 4 – group gifts
Test a concept – Group Gifts
This was part of a series of four concepts for holiday promotions that we put in front of focus groups in the US and UK.
Rather than have them look at page mocks, we drew stories that showed real life situations where people would use the product and why.
To our surprise, this particular concept, group gifts ended up being the idea that resonated best with users. They could see themselves doing the things shown in the storyboard – that’s something that wouldn’t have been as immediately apparent or understandable to the users if we just showed them a series of page mock-ups.
Test a concept – Group Gifts
This was part of a series of four concepts for holiday promotions that we put in front of focus groups in the US and UK.
Rather than have them look at page mocks, we drew stories that showed real life situations where people would use the product and why.
To our surprise, this particular concept, group gifts ended up being the idea that resonated best with users. They could see themselves doing the things shown in the storyboard – that’s something that wouldn’t have been as immediately apparent or understandable to the users if we just showed them a series of page mock-ups.
Thanks to the feedback we got from the user testing we got a few things:
Data about the viability of the idea based on actual customer responses – not based on any one person’s desires, personal or professional agenda, or business/technical limitations
Early feedback about what users liked / didn’t like about the concept – we used this to address problems ahead of time in our design and programming, and leveraged themes that resonated most favorably to write our marketing copy.
We were able to launch the product within 3 months of that initial test
Here's why storyboarding can be more effective than just dry powerpoint decks with pie charts, bulletpoints and screenshots:
There are lots of reasons to draw pictures.
It helps to focus the attention on human needs and concerns, rather than the technology / business needs or limitations.
When I do sketchnoting/graphic facilitation and draw/write what participants say, they feel heard and understood.
Visuals are very memorable! And can help spark others creativity
It’s more fun – it’s way more engaging to see pictures than just a screen full of text and bulletpoints.
It communicates ideas quickly and powerfully. Pictures can convey ideas more concisely than just text.
Universally understandable - Pictures can make information easier to digest, especially when you're presenting to people for whom English is not their first language.
Persuasive –Describing customer pain points is different than showing a customer looking lost, frustrated or angry. Pictures like this create empathy for the customer, inspires immediate action
Focuses on our users' needs. It reminds us that what we do / what we make impacts PEOPLE (our users), vs. just focusing on nitpicking page design, or focusing too much on the what our technology can/can't deliver, or what makes $ for the business.
It’s not about me, it’s about the customer – Too often, content strategists’ input can be too easily dismissed (“that’s just your opinion” / “you’re just the writer”). When you draw stories from the customer’s point of view, then it’s more clear that you’re advocating for the end user, not just for you/your ego/your department/your role in the project.
Gets you in the room earlier – Too often, content strategists are called in last into a project – “just write the text here.” But by drawing, I was allowed into the planning process much earlier than I used to be, and was able to do a better job later in the process too, because I knew the key messages to convey, I really understood the hows and whys of the product and I really understood who the audience was.
There are a couple of different ways we use drawing/storyboarding at eBay:
Brainstorming: customer journey mapping – This is an example of a workshop where I met with various stakeholders from the business, design and technical development groups to map out what the various touch points / stages that a customer would go through as they become aware of Citrix Workspace Services through trying it, then buying it, then installing/troubleshooting it, and then on to being a loyal/happy user of the product (or not).
I initially drew the steps on colored post it notes, then refined them onto more finished drawings on index cards, and taped them on a white board to show the steps on a timeline. We used colored dots to indicate happy/unhappy moments and crucial decision points.
This allowed us to move steps around, add/remove/edit steps, and later present and discuss them.
How it works: Green Box
Green box is a program where eBay teams up with the USPS to offer sturdy, reusable boxes to sellers that are delivered to the seller, then later returned to the post office, or simply used again.
This diagram uses the red boxes to show the seller’s part of the process, the blue boxes illustrate the buyer’s role, and the green arrows and box show the progress of the box.
We used this diagram to show at a glance how the product would work at a new product idea fair. The idea won the top prize that year, and was eventually made into a real product at eBay.
How it works: XenMobile storyboard
For the Fall 2013 release of XenMobile, I worked with the product managers and marketing department to create this 2-page comic strip showing how a user could use the new features in XenMobile.
This comic strip was featured on the Citrix Xenmobile website:
http://www.citrix.com/products/xenmobile/overview.html
UNDERSTAND CUSTOMERS: user personas - Another way I use sketching is to create quick user personas – to put a face on the different types of people who use a product/service.
In this case, this was for CubeFree, an app designed to be used by mobile workers who work from cafes/shared workspaces. Needed to represent the workers, the workers’ managers/employers, the café owners, and the citrix product teams.
Brainstorming: user personas – Here’s another example of user personas – this was for GoTo Meeting, to show the different personality types / needs of users
I try to show the personality traits in their facial expressions, body language. I also try to vary the ages, ethnicities, etc. to show diversity whenever possible.
Illustrate pain points: shopping cart
One unique aspect of using a shopping cart on eBay is that many of the items on sale are one-of-a-kind, or available in very limited quantities. But we also couldn’t reserve items if someone put it in their cart – the items had to remain available to other buyers.
So I used the metaphor of someone going tot the supermarket to buy cereal – he puts the cereal in his cart, then he remembers he needs milk. So while he’s looking at his milk, someone snatches his cereal away and buys it before he does.
Illustrating the problem by using everyday, non-website situations really helped us to see how these situations would be really frustrating to users.
ILLUSTRATE PAIN POINTS –
The citrix user research team went to the San Diego Sheriff’s Department to observe them using our XenMobile products while out on the streets, doing their job. This is one of five scenarios I drew, where an officer was speeding off to help his partner at a crime scene, but needed to check the location on his phone. The department’s security policies required a password that required many characters and a mix of upper and lower and numbers, which can be very difficult to enter while driving.
Sell an idea – Cubefree
This is a simple storyboard presentation for Cubefree, a Citrix Innovation project created by a small team of designers/devs. It’s a mobile app that helps mobile workers find cafes/shared workspaces nearby to work in, see ratings of a café’s wifi, noise level, crowds/seat availability, share a table with a friend, share ratings with other users, and be invited to try other Citrix mobile work apps like GoTo Meeting.
This presentation helped the team get further funding to develop and market the app. It’s now available on the Apple App store.
http://www.citrix.com/go/cubefree.html
There are a couple of different ways I’ve used storyboarding and sketching at eBay and at Citrix.
There are a couple of different ways we use drawing/storyboarding at eBay:
Note how I draw the female body more like a triangle / flared shape instead of a rectangle – this is a quick way to show a ‘dress’
Add some details, you get different people!
Circle, box, dots and lines = a person!
Or draw people like Mike Rohde, the author of The Sketchnote Handbook and The Sketchnote Workbook
http://amzn.to/1LprJ3E
http://amzn.to/1CnNq0w
Or draw people in a just a few strokes, the Bikablo way!
Bikablo by Martin Haussman
http://us.neuland.com/literature/
Drawing faces with different emotions is as simple as using a few dots and lines.
Eyebrows and mouths can do a lot to make a face expressive!
Body language
Sometimes you don’t even need a facial expression to show what’s happening, what the mood or action is
You don’t have to learn how to draw everything in the world, but just a few key things that illustrate commonly used business concepts.
Inside Out – the colors were picked purposefully for each character.
Blue – feeling blue – sadness
Yellow for joy – a happy, sunshine color
Purple – for fear / anxiety
Disgust – green was picked because disgust was supposed to look like brocolli
Red for ANGER. Like fire! Like hot rage!
Colors to differentiate personas
Used different colors to indicate different groups of stakeholders in Citrix content creation.
Purple = product manager
Dark Blue = Technical / Developers / Architects
Red = Content Strategy / Technical Writers
Green = Marketing / Sales
Aqua = Worldwide Readiness / Technical/Customer Support / Education
Use color in your sketching to convey different concepts. For example, I use red for emphasis or error conditions, green = money, success / happy paths, etc.
Circle, box, dots and lines = a person!
Color to convey emphasis, emotions
Red is an eye-catching color that can draw attention to important things, show emotions like anger or love, or can show a “stop” or “no” sign to show that something is not allowed
Blue is a peaceful color that can be used to show dreaminess, seriousness, water, depression, air, etc.
Green is good for money / success / “go”
Yellow can be happy, show illumination, or can show caution
Colors to differentiate personas
Gender – pinks/purples/red/orange can be used to indicate female, blues/greens can be used to indicate male
Pastels can indicate babies / youth / cuteness
Use colors associated with the group – for example, Green for army, blue for navy
Simply use different colors to show different/rival groups of people. You can emphasize their differences by giving them different shaped heads
Solids/Open – Need to show differentiation within a group? Try solids and open versions
Nationality – make use of flag colors/designs to show people from different countries
Use company colors and logos to indicate players from different companies. Here’s Citrix “C” / Apple / Google
There are a couple of different ways we use drawing/storyboarding at eBay:
Keep it short and simple if possible – remember that people’s attention spans are finite. Keep your story concise, and mercilessly edit out steps/panels if it isn’t essential to telling your story / conveying important info.
Stick to one idea / action per panel if possible.
This one is for “Snap Support” an app that lets users ask for tech help using their phone / camera to communicate with a support tech.
Showing it is greater than saying it – Let the pictures tell the story whenever possible. If you removed the captions, would it still make sense?
Short text – keep captions short and easy to skim. Giving the reader too much text to digest slows down the story, makes it harder to understand. It also creates visual clutter. Shorter text is more powerful, easier to digest, makes the content more memorable
Limit your color palette – Resist the urge to use every color in your story. Selectively used color can draw the eye to important things.
Too much color = the viewer doesn’t know where to look. Color can also be used as way to heighten emotion, convey information. Use it thoughtfully.
I usually stick to one ‘emphasis’ color, a complementary/support color in a lighter tone, and the rest in blacks and greys.
I tend to use minimal colors when I use screenshots in a story, so that the screenshots “pop” – have greater emphasis than the pictures.
Left to right / top to bottom – in general, reading comics is like reading text. People are used to reading from left to right, from the top left corner to the bottom right corner. Don’t confuse readers by making a complex layout.
Japanese comics are right to left, but since we’re mostly talking about western/English audiences, don’t worry about it.
Speed and clarity is greater than perfection – Don’t get too caught up in drawing ‘perfect’ pictures!
Sketching isn’t always the answer
I’ve been put in situations where I’ve been asked to draw during meetings when I had no idea what the speakers were talking about. It’s really hard to interpret concepts into pictures when you don’t know what’s being said.
I’ve also encountered situations where the people I’m working with are so used to talking in tech or business lingo that they simply can’t break things down into “human” terms / point of view unless I spend a lot of extra time trying to prod them to provide “real world” examples, or explain things in “plain english” in a way that I can grasp what they’re really saying well enough to interpret what they’re saying into drawings
If it’s a more collaborative setting where I can stop the speaker and say “can you explain what you mean by that?” or “can you give me an example?” without holding up the flow of the meeting, then I can usually get by.
You don’t want to be in a situation where you’re slowing things down unnecessarily. In those cases, it’s better to spend more time listening and asking questions later than interrupting the flow of the discussion.
Know your audience: sometimes a sketch can feel too “cutesy” and “gimmicky” in certain situations. Comics are sometimes thought of as “kid stuff” and can feel inappropriate in certain situations.
Remember, it’s not about you creating a “work of art” that only you can understand and appreciate. If it doesn’t help you communicate and collaborate with your team, then it’s probably a good idea to put down your pen and wait for another opportunity to use your drawing skills.
Speed and clarity is greater than perfection – Don’t get too caught up in drawing ‘perfect’ pictures!
Speed and clarity is greater than perfection – Don’t get too caught up in drawing ‘perfect’ pictures!
Speed and clarity is greater than perfection – Don’t get too caught up in drawing ‘perfect’ pictures!
Digital drawing apps are inexpensive alternatives to photoshop.
CONCEPTS is an ipad app that’s easy to use, has lot of flexible controls.
SKETCHBOOK and SKETCHBOOK PRO from Autodesk has versions for mobile phones, tablets and desktop use.
Can’t all be in the same room? Try these online whiteboard programs / websites
Read! Learn! Draw!
Here are some recommended books, classes and organizations you can check out for more info.
Suggested Reading
The Graphic Facilitator’s Guide: How to Use your listening, thinking and drawing skills to make meaning by Brandy Agerbeck
http://amzn.to/1mgfJsY
Visual Meetings: How Graphics, Sticky Notes and Idea Mapping can Transform Group Productivity by David Sibbetts
http://amzn.to/1FdGfJY
The Back of the Napkin by Dan Roam
http://amzn.to/1lAEoSy
See What I Mean: How to Use Comics to Communicate Ideas by Kevin Cheng
http://amzn.to/WM2pjY
The Doodle Revolution: Unlock the Power to Think Differently by Sunni Brown
http://amzn.to/1cQbDnN
Draw Forth: how to host your own visual conversations without having to be a professional artist or a full-on facilitator by Jeannel King
http://amzn.to/1Gsixvp
Suggested Reading
The Graphic Facilitator’s Guide: How to Use your listening, thinking and drawing skills to make meaning by Brandy Agerbeck
http://amzn.to/1mgfJsY
Visual Meetings: How Graphics, Sticky Notes and Idea Mapping can Transform Group Productivity by David Sibbetts
http://amzn.to/1FdGfJY
The Back of the Napkin by Dan Roam
http://amzn.to/1lAEoSy
See What I Mean: How to Use Comics to Communicate Ideas by Kevin Cheng
http://amzn.to/WM2pjY
The Doodle Revolution: Unlock the Power to Think Differently by Sunni Brown
http://amzn.to/1cQbDnN
Draw Forth: how to host your own visual conversations without having to be a professional artist or a full-on facilitator by Jeannel King
http://amzn.to/1Gsixvp
Classes and Organizations
The Grove teaches graphic facilitation classes at the Presidio in SF. They also have lots of books and tools for graphic recorders. It’s founded by David Sibbett, who wrote “Visual Meetings”
The Verbal to Visual Classroom offers self-guided online classes, along with videos and guided assignments for a fairly reasonable price
International Forum of Visual Practitioners is a professional group for graphic facilitators and recorders. They have an annual conference where they share ideas and techniques, and a directory where you can find and hire a graphic recorder/facilitator.
Kommunikationslotsen is a Germany-based consultantcy that teaches classes and offers graphic facilitation services in both German and English. The founder is the creator of the Biklablo series of books/style of drawing.
ALSO:
CENTER FOR GRAPHIC FACILITATION
Blog and online drawing classes
http://www.graphicfacilitation.blogs.com
NEULAND
Graphic facilitation books and supplies
http://www.neuland.com/