SlideShare une entreprise Scribd logo
1  sur  25
Becoming a Digital 
Workplace Leader: 
the big shift from 
intranet management 
Elizabeth Marsh, DWG & Kate Simmons, 
Allen & Overy 
Intranet Now 
London – September 2014
Twitter: @dwg 
www.digitalworkplacegroup.com 
Who we are 
2 
Kate Simmons 
Senior Digital Manager 
Allen & Overy 
@katesimmons77 
• 14+ years digital channel 
management across intranet/ 
internet. 
• Digital manager with particular 
interest in digital transformation 
within organisations, psychology 
of technology. 
Elizabeth Marsh 
Director of Research 
DWG 
@digitalsanity @dwg 
• 10+ years intranet/ KM 
management at T-Mobile, 
Reuters. 
• 6+ years research lead at DWG. 
• Co-author: “The Digital 
Renaissance of Work” (2014). 
Curious fact… usually has a flute in 
her hand if on stage. 
Curious fact… last year completed a 
psychoanalytic psychotherapy 
course, study on-going.
Twitter: @dwg 
9 things we’re learning about 
the shift from intranet to 
digital workplace 
management… 
www.digitalworkplacegroup.com 3
Twitter: @dwg 
www.digitalworkplacegroup.com 4 
#1 Intranet at heart
Twitter: @dwg 
www.digitalworkplacegroup.com 
#1 Intranet at heart 
Source: http://www.digitalworkplacegroup.com/2013/12/03/why-is-the-intranet-still-important-in-era- 5 
of-the-digital-workplace
Twitter: @dwg 
www.digitalworkplacegroup.com 
#1 Intranet at heart 
6 
In 2012 
In 2014 
Source: Allen & Overy 2014
Twitter: @dwg 
www.digitalworkplacegroup.com 7 
#2 New opportunities
Twitter: @dwg 
www.digitalworkplacegroup.com 
#1 New opportunities 
8
Twitter: @dwg 
www.digitalworkplacegroup.com 
#2 New opportunities 
Source: Allen & Overy 2014 9
#3 Digital workplace manager “DNA” 
Twitter: @dwg 
www.digitalworkplacegroup.com 10
Twitter: @dwg 
www.digitalworkplacegroup.com 
#3 Digital workplace manager “DNA” 
11
Twitter: @dwg 
#4 Intranet manager positioning 
www.digitalworkplacegroup.com 12
Twitter: @dwg 
www.digitalworkplacegroup.com 
#4 Intranet manager positioning 
13 
Intranet Manager Digital Workplace Manager 
Focus on intranet and integrated systems Broader focus across tools, people, and in some 
cases, physical workplace. 
Focus on online employee experience within 
the browser (intranet and integrated or 
linked applications on desktop and mobile) 
Focus on online employee experience within and 
beyond the browser (across applications, 
devices and locations) 
Management of intranet development or re-design 
projects with focus on content and 
design. 
Delivery of large scale, complex technology 
programmes with focus on business processes. 
Deeper knowledge of technical solutions. 
Engaging stakeholders in the intranet vision 
and strategy 
Engaging a broader set of stakeholders. 
Managing perception of loss of autonomy for 
some. Advising senior executives on digital 
trends and opportunities 
Engaging and representing the user. 
Championing user-centred design for the 
intranet. 
A deeper understanding of new ways of working 
and application of user experience principles at 
level of the whole digital workplace. 
Provide management of the intranet service. 
Planning, organizing and coordinating 
intranet activities. 
Provide leadership across owners of diverse 
systems as well as the digital workplace team. 
Challenging the status quo. Inspiring others. 
Providing ‘bridge’ between business and IT 
needs and view of the intranet. 
Becoming a facilitator between IT and the 
business in order to work towards a more 
seamless experience of workplace technology. 
Source: Becoming a Digital Workplace Leader: the big shift from intranet management, DWG 2014
Twitter: @dwg 
#5 From management to leadership 
www.digitalworkplacegroup.com 14
Twitter: @dwg 
www.digitalworkplacegroup.com 
#5 From management to leadership 
Source: Heart of England Co-operative Concert Orchestra 2013 15
#6 Birth of the digital workplace team 
Twitter: @dwg 
www.digitalworkplacegroup.com 16
Twitter: @dwg 
www.digitalworkplacegroup.com 
#6 Birth of the digital workplace team 
17 
The digital workplace team may include 
management of a range of digital tools: 
• Intranet and collaboration platform(s) 
• Online meeting tools including web conferencing 
• Event and travel booking 
• Email and instant messaging 
• Unified communications tools 
• Social networking 
• Internal and external communities 
• Extranet services 
• Corporate website.
Twitter: @dwg 
www.digitalworkplacegroup.com 
#6 Birth of the digital workplace team 
18 
• Intranet and website 
management 
• Psychology 
• Social 
• Collaboration 
• Strategy 
• Lawyer 
• Business 
improvement 
• Collaboration 
• Broadcasting 
• Strategy 
• eBiz 
• Client solutions 
• Product dev 
• Collaboration 
• Strategy 
• Leadership 
• Tech lead 
• Support 
• Social 
• Video editing 
Head of 
Digital 
Senior 
Digital 
Manager 
Digital 
Managers 
x2 
Digital 
Exec plus 
Assistants 
x4 
Source: Allen & Overy 2014
Twitter: @dwg 
www.digitalworkplacegroup.com 19 
#7 Making the transition
Twitter: @dwg 
www.digitalworkplacegroup.com 
#7 Making the transition 
20 
Start the 
dialogue/ 
articulate vision 
Make the 
business case 
Gain 
stakeholder 
buy-in 
Establish a 
steering group 
Focus on 
employee 
experience 
Leverage 
transformation 
Source: Becoming a Digital Workplace Leader: the big shift from intranet management, DWG 2014
Twitter: @dwg 
www.digitalworkplacegroup.com 21 
#8 A rose by any other name
Twitter: @dwg 
head of workplace strategy 
digital workplace architect 
enterprise digital 
services manager 
internal digital channels 
www.digitalworkplacegroup.com 
#8 A rose by any other name 
22 
vice president of 
intranet & digital 
workplace consultant 
digital workplace manager 
employee workplace manager 
head of 
employee digital 
experience 
director of end 
user computing 
senior manager 
digital channels 
digital strategist 
senior manager 
Internal digital strategy 
director of workforce enablement 
employee engagement & 
collaboration manager 
senior manager – web & 
workplace strategy portal manager 
head of connected technologies 
Source: LinkedIn.com
Twitter: @dwg 
www.digitalworkplacegroup.com 23 
#9 The time is now
Twitter: @dwg 
www.digitalworkplacegroup.com 
#9 The time is now 
24
Twitter: @dwg 
www.digitalworkplacegroup.com 25 
END 
Questions over coffee, lunch…

Contenu connexe

Tendances

The Very Best Intranets & Digital Workplace from the 2016 Intranet Global Forum
The Very Best Intranets & Digital Workplace from the 2016 Intranet Global ForumThe Very Best Intranets & Digital Workplace from the 2016 Intranet Global Forum
The Very Best Intranets & Digital Workplace from the 2016 Intranet Global ForumPrescient Digital Media
 
Keynote: Deliver SharePoint Success
Keynote: Deliver SharePoint SuccessKeynote: Deliver SharePoint Success
Keynote: Deliver SharePoint SuccessDux Raymond Sy
 
Managing Enterprise Projects with Project Server 2010
Managing Enterprise Projects with Project Server 2010Managing Enterprise Projects with Project Server 2010
Managing Enterprise Projects with Project Server 2010Dux Raymond Sy
 
The Digital Workplace - What are the elements - How do we achieve success - s...
The Digital Workplace - What are the elements - How do we achieve success - s...The Digital Workplace - What are the elements - How do we achieve success - s...
The Digital Workplace - What are the elements - How do we achieve success - s...Ruven Gotz
 
Digital Workplace Group Open Knowledge Exchange Digital Workplace 2030
Digital Workplace Group Open Knowledge Exchange Digital Workplace 2030Digital Workplace Group Open Knowledge Exchange Digital Workplace 2030
Digital Workplace Group Open Knowledge Exchange Digital Workplace 2030Digital Workplace Group
 
SharePoint adoption - Swiss SharePoint Club 24 Sept 10 - Ems Conseil SII
SharePoint adoption - Swiss SharePoint Club 24 Sept 10 - Ems Conseil SIISharePoint adoption - Swiss SharePoint Club 24 Sept 10 - Ems Conseil SII
SharePoint adoption - Swiss SharePoint Club 24 Sept 10 - Ems Conseil SIIMaximilien Chayriguès
 
From Digital Workplace to Digital Mindset, Transforming a Traditional Company
From Digital Workplace to Digital Mindset, Transforming a Traditional CompanyFrom Digital Workplace to Digital Mindset, Transforming a Traditional Company
From Digital Workplace to Digital Mindset, Transforming a Traditional CompanyFrank Sielaff
 
Making sense of your digital workplace
Making sense of your digital workplaceMaking sense of your digital workplace
Making sense of your digital workplaceIntranätverk
 
Extended and updated: Yammer - from 0 to 1500 in three weeks
Extended and updated: Yammer - from 0 to 1500 in three weeksExtended and updated: Yammer - from 0 to 1500 in three weeks
Extended and updated: Yammer - from 0 to 1500 in three weeksMartin Risgaard Rasmussen
 
Generating Business Value Through Social
Generating Business Value Through SocialGenerating Business Value Through Social
Generating Business Value Through SocialChristian Buckley
 
Proven Strategies for increasing Adoption and Engagement
Proven Strategies for increasing Adoption and EngagementProven Strategies for increasing Adoption and Engagement
Proven Strategies for increasing Adoption and EngagementChristian Buckley
 
Personal Knowledge Mastery (PKM) and the Social Intranet
Personal Knowledge Mastery (PKM) and the Social IntranetPersonal Knowledge Mastery (PKM) and the Social Intranet
Personal Knowledge Mastery (PKM) and the Social IntranetIntranätverk
 
Top 10 Digital Workplace Patterns #spsvancouver
Top 10 Digital Workplace Patterns #spsvancouverTop 10 Digital Workplace Patterns #spsvancouver
Top 10 Digital Workplace Patterns #spsvancouverKanwal Khipple
 
Intranätets förankring i organisationen
Intranätets förankring i organisationenIntranätets förankring i organisationen
Intranätets förankring i organisationenIntranätverk
 
The Digital Workplace at Grundfos From Content to Collaboration
The Digital Workplace at Grundfos  From Content to CollaborationThe Digital Workplace at Grundfos  From Content to Collaboration
The Digital Workplace at Grundfos From Content to CollaborationMartin Risgaard Rasmussen
 
SPSummit - Effective requirements gathering - October 2013
SPSummit - Effective requirements gathering - October 2013SPSummit - Effective requirements gathering - October 2013
SPSummit - Effective requirements gathering - October 2013Ruven Gotz
 
How to Break the Zombification of the Enterprise!
How to Break the Zombification of the Enterprise!How to Break the Zombification of the Enterprise!
How to Break the Zombification of the Enterprise!Christian Buckley
 

Tendances (20)

The Very Best Intranets & Digital Workplace from the 2016 Intranet Global Forum
The Very Best Intranets & Digital Workplace from the 2016 Intranet Global ForumThe Very Best Intranets & Digital Workplace from the 2016 Intranet Global Forum
The Very Best Intranets & Digital Workplace from the 2016 Intranet Global Forum
 
Keynote: Deliver SharePoint Success
Keynote: Deliver SharePoint SuccessKeynote: Deliver SharePoint Success
Keynote: Deliver SharePoint Success
 
Managing Enterprise Projects with Project Server 2010
Managing Enterprise Projects with Project Server 2010Managing Enterprise Projects with Project Server 2010
Managing Enterprise Projects with Project Server 2010
 
The Digital Workplace - What are the elements - How do we achieve success - s...
The Digital Workplace - What are the elements - How do we achieve success - s...The Digital Workplace - What are the elements - How do we achieve success - s...
The Digital Workplace - What are the elements - How do we achieve success - s...
 
Digital Workplace Group Open Knowledge Exchange Digital Workplace 2030
Digital Workplace Group Open Knowledge Exchange Digital Workplace 2030Digital Workplace Group Open Knowledge Exchange Digital Workplace 2030
Digital Workplace Group Open Knowledge Exchange Digital Workplace 2030
 
SharePoint adoption - Swiss SharePoint Club 24 Sept 10 - Ems Conseil SII
SharePoint adoption - Swiss SharePoint Club 24 Sept 10 - Ems Conseil SIISharePoint adoption - Swiss SharePoint Club 24 Sept 10 - Ems Conseil SII
SharePoint adoption - Swiss SharePoint Club 24 Sept 10 - Ems Conseil SII
 
From Digital Workplace to Digital Mindset, Transforming a Traditional Company
From Digital Workplace to Digital Mindset, Transforming a Traditional CompanyFrom Digital Workplace to Digital Mindset, Transforming a Traditional Company
From Digital Workplace to Digital Mindset, Transforming a Traditional Company
 
Making sense of your digital workplace
Making sense of your digital workplaceMaking sense of your digital workplace
Making sense of your digital workplace
 
Intranet Redesign
Intranet RedesignIntranet Redesign
Intranet Redesign
 
Extended and updated: Yammer - from 0 to 1500 in three weeks
Extended and updated: Yammer - from 0 to 1500 in three weeksExtended and updated: Yammer - from 0 to 1500 in three weeks
Extended and updated: Yammer - from 0 to 1500 in three weeks
 
Generating Business Value Through Social
Generating Business Value Through SocialGenerating Business Value Through Social
Generating Business Value Through Social
 
Proven Strategies for increasing Adoption and Engagement
Proven Strategies for increasing Adoption and EngagementProven Strategies for increasing Adoption and Engagement
Proven Strategies for increasing Adoption and Engagement
 
Personal Knowledge Mastery (PKM) and the Social Intranet
Personal Knowledge Mastery (PKM) and the Social IntranetPersonal Knowledge Mastery (PKM) and the Social Intranet
Personal Knowledge Mastery (PKM) and the Social Intranet
 
Top 10 Digital Workplace Patterns #spsvancouver
Top 10 Digital Workplace Patterns #spsvancouverTop 10 Digital Workplace Patterns #spsvancouver
Top 10 Digital Workplace Patterns #spsvancouver
 
Intranätets förankring i organisationen
Intranätets förankring i organisationenIntranätets förankring i organisationen
Intranätets förankring i organisationen
 
The Digital Workplace at Grundfos From Content to Collaboration
The Digital Workplace at Grundfos  From Content to CollaborationThe Digital Workplace at Grundfos  From Content to Collaboration
The Digital Workplace at Grundfos From Content to Collaboration
 
Social with SharePoint 2013
Social with SharePoint 2013Social with SharePoint 2013
Social with SharePoint 2013
 
SPSummit - Effective requirements gathering - October 2013
SPSummit - Effective requirements gathering - October 2013SPSummit - Effective requirements gathering - October 2013
SPSummit - Effective requirements gathering - October 2013
 
How to Break the Zombification of the Enterprise!
How to Break the Zombification of the Enterprise!How to Break the Zombification of the Enterprise!
How to Break the Zombification of the Enterprise!
 
The Truth About SharePoint
The Truth About SharePointThe Truth About SharePoint
The Truth About SharePoint
 

En vedette

Employee engagement-digital-workplace
Employee engagement-digital-workplaceEmployee engagement-digital-workplace
Employee engagement-digital-workplaceJane McConnell
 
Swedish Courts and the Common Digital Workplace - Findability Day 2014
Swedish Courts and the Common Digital Workplace - Findability Day 2014Swedish Courts and the Common Digital Workplace - Findability Day 2014
Swedish Courts and the Common Digital Workplace - Findability Day 2014Findwise
 
Vom Intranet zum Digital Workplace
Vom Intranet zum Digital WorkplaceVom Intranet zum Digital Workplace
Vom Intranet zum Digital WorkplaceStephan Schillerwein
 
Intranet & Digital Workplace Transformation
Intranet & Digital Workplace TransformationIntranet & Digital Workplace Transformation
Intranet & Digital Workplace TransformationThomas Maeder
 
The Workplace in the Digital Age
The Workplace in the Digital AgeThe Workplace in the Digital Age
The Workplace in the Digital AgeJane McConnell
 

En vedette (6)

Employee engagement-digital-workplace
Employee engagement-digital-workplaceEmployee engagement-digital-workplace
Employee engagement-digital-workplace
 
Swedish Courts and the Common Digital Workplace - Findability Day 2014
Swedish Courts and the Common Digital Workplace - Findability Day 2014Swedish Courts and the Common Digital Workplace - Findability Day 2014
Swedish Courts and the Common Digital Workplace - Findability Day 2014
 
Vom Intranet zum Digital Workplace
Vom Intranet zum Digital WorkplaceVom Intranet zum Digital Workplace
Vom Intranet zum Digital Workplace
 
Intranet & Digital Workplace Transformation
Intranet & Digital Workplace TransformationIntranet & Digital Workplace Transformation
Intranet & Digital Workplace Transformation
 
The Leader in 2025 | Navigating a Changing Landscape
The Leader in 2025 | Navigating a Changing LandscapeThe Leader in 2025 | Navigating a Changing Landscape
The Leader in 2025 | Navigating a Changing Landscape
 
The Workplace in the Digital Age
The Workplace in the Digital AgeThe Workplace in the Digital Age
The Workplace in the Digital Age
 

Similaire à Becoming a digital workplace leader Intranet Now sep 2014

2 Elizabeth Marsh and Kate Simmons - Becoming a digital workplace leader - In...
2 Elizabeth Marsh and Kate Simmons - Becoming a digital workplace leader - In...2 Elizabeth Marsh and Kate Simmons - Becoming a digital workplace leader - In...
2 Elizabeth Marsh and Kate Simmons - Becoming a digital workplace leader - In...Intranet Now
 
Workshop: Raising your Organization’s Digital IQ (Kevin Olp)
Workshop: Raising your Organization’s Digital IQ (Kevin Olp)Workshop: Raising your Organization’s Digital IQ (Kevin Olp)
Workshop: Raising your Organization’s Digital IQ (Kevin Olp)Digital Workplace Experience
 
Digital Workplace Case Studies (Intranet)
Digital Workplace Case Studies (Intranet)Digital Workplace Case Studies (Intranet)
Digital Workplace Case Studies (Intranet)Prescient Digital Media
 
The New Ecosystem of Event Technology
The New Ecosystem of Event TechnologyThe New Ecosystem of Event Technology
The New Ecosystem of Event TechnologySocial Tables
 
[Profile Company] - Green Global IT Solutions Consulting Limited Company
[Profile Company] - Green Global IT Solutions Consulting Limited Company[Profile Company] - Green Global IT Solutions Consulting Limited Company
[Profile Company] - Green Global IT Solutions Consulting Limited CompanyGreen Global IT Solutions Consulting
 
Workshop: Lessons from Knowledge Management - Connecting People with Informat...
Workshop: Lessons from Knowledge Management - Connecting People with Informat...Workshop: Lessons from Knowledge Management - Connecting People with Informat...
Workshop: Lessons from Knowledge Management - Connecting People with Informat...Digital Workplace Experience
 
Collab365 Global Conference: 4 Trends in the Digital Workplace
Collab365 Global Conference: 4 Trends in the Digital WorkplaceCollab365 Global Conference: 4 Trends in the Digital Workplace
Collab365 Global Conference: 4 Trends in the Digital WorkplaceMartin Risgaard Rasmussen
 
Design for the Digital Workspace
Design for the Digital WorkspaceDesign for the Digital Workspace
Design for the Digital WorkspaceLetsConnect
 
iBe-Practice-What-You-Preach-1-Oct (4)
iBe-Practice-What-You-Preach-1-Oct (4)iBe-Practice-What-You-Preach-1-Oct (4)
iBe-Practice-What-You-Preach-1-Oct (4)Paschalis Athanasiadis
 
Digital transformation
Digital transformationDigital transformation
Digital transformationLee Schlenker
 
Digital Workplace Employee Engagement Toby Ward Oct 2023.pdf
Digital Workplace Employee Engagement Toby Ward Oct 2023.pdfDigital Workplace Employee Engagement Toby Ward Oct 2023.pdf
Digital Workplace Employee Engagement Toby Ward Oct 2023.pdfPrescient Digital Media
 
CD Sept 2015 (Tarmac) - Tarmac Showcase
CD Sept 2015 (Tarmac) - Tarmac ShowcaseCD Sept 2015 (Tarmac) - Tarmac Showcase
CD Sept 2015 (Tarmac) - Tarmac ShowcaseComit Projects Ltd
 
Creating a Social Enterprise: Segmentation’s Critical Role in Uncovering Soci...
Creating a Social Enterprise: Segmentation’s Critical Role in Uncovering Soci...Creating a Social Enterprise: Segmentation’s Critical Role in Uncovering Soci...
Creating a Social Enterprise: Segmentation’s Critical Role in Uncovering Soci...Brandwatch
 
IBM Digital Experience 2015 - APPLICATION MODERNIZATION IN THE DIGITAL EXPERI...
IBM Digital Experience 2015 - APPLICATION MODERNIZATION IN THE DIGITAL EXPERI...IBM Digital Experience 2015 - APPLICATION MODERNIZATION IN THE DIGITAL EXPERI...
IBM Digital Experience 2015 - APPLICATION MODERNIZATION IN THE DIGITAL EXPERI...John Head
 
Knowledge Matters Issue 15 - Technology at Concern
Knowledge Matters Issue 15 - Technology at ConcernKnowledge Matters Issue 15 - Technology at Concern
Knowledge Matters Issue 15 - Technology at ConcernEllen Ward
 
What does a digitally transformed company really look like?
What does a digitally transformed company really look like?What does a digitally transformed company really look like?
What does a digitally transformed company really look like?Dr. Clemens Eckert
 
Orientation pdf_merged.pdf
Orientation pdf_merged.pdfOrientation pdf_merged.pdf
Orientation pdf_merged.pdfDSCIITPatna
 
Driving Change at Scale - Nerdery at Arizona Digital Government Summit - Phoe...
Driving Change at Scale - Nerdery at Arizona Digital Government Summit - Phoe...Driving Change at Scale - Nerdery at Arizona Digital Government Summit - Phoe...
Driving Change at Scale - Nerdery at Arizona Digital Government Summit - Phoe...Nerdery
 

Similaire à Becoming a digital workplace leader Intranet Now sep 2014 (20)

2 Elizabeth Marsh and Kate Simmons - Becoming a digital workplace leader - In...
2 Elizabeth Marsh and Kate Simmons - Becoming a digital workplace leader - In...2 Elizabeth Marsh and Kate Simmons - Becoming a digital workplace leader - In...
2 Elizabeth Marsh and Kate Simmons - Becoming a digital workplace leader - In...
 
Workshop: Raising your Organization’s Digital IQ (Kevin Olp)
Workshop: Raising your Organization’s Digital IQ (Kevin Olp)Workshop: Raising your Organization’s Digital IQ (Kevin Olp)
Workshop: Raising your Organization’s Digital IQ (Kevin Olp)
 
Digital Workplace Case Studies (Intranet)
Digital Workplace Case Studies (Intranet)Digital Workplace Case Studies (Intranet)
Digital Workplace Case Studies (Intranet)
 
The New Ecosystem of Event Technology
The New Ecosystem of Event TechnologyThe New Ecosystem of Event Technology
The New Ecosystem of Event Technology
 
[Profile Company] - Green Global IT Solutions Consulting Limited Company
[Profile Company] - Green Global IT Solutions Consulting Limited Company[Profile Company] - Green Global IT Solutions Consulting Limited Company
[Profile Company] - Green Global IT Solutions Consulting Limited Company
 
Workshop: Lessons from Knowledge Management - Connecting People with Informat...
Workshop: Lessons from Knowledge Management - Connecting People with Informat...Workshop: Lessons from Knowledge Management - Connecting People with Informat...
Workshop: Lessons from Knowledge Management - Connecting People with Informat...
 
Collab365 Global Conference: 4 Trends in the Digital Workplace
Collab365 Global Conference: 4 Trends in the Digital WorkplaceCollab365 Global Conference: 4 Trends in the Digital Workplace
Collab365 Global Conference: 4 Trends in the Digital Workplace
 
Design for the Digital Workspace
Design for the Digital WorkspaceDesign for the Digital Workspace
Design for the Digital Workspace
 
iBe-Practice-What-You-Preach-1-Oct (4)
iBe-Practice-What-You-Preach-1-Oct (4)iBe-Practice-What-You-Preach-1-Oct (4)
iBe-Practice-What-You-Preach-1-Oct (4)
 
Digital transformation
Digital transformationDigital transformation
Digital transformation
 
Digital Workplace Employee Engagement Toby Ward Oct 2023.pdf
Digital Workplace Employee Engagement Toby Ward Oct 2023.pdfDigital Workplace Employee Engagement Toby Ward Oct 2023.pdf
Digital Workplace Employee Engagement Toby Ward Oct 2023.pdf
 
CD Sept 2015 (Tarmac) - Tarmac Showcase
CD Sept 2015 (Tarmac) - Tarmac ShowcaseCD Sept 2015 (Tarmac) - Tarmac Showcase
CD Sept 2015 (Tarmac) - Tarmac Showcase
 
La Group Intranet di Unicredit: una questione di UX | Fabio Delton #IIAS15
La Group Intranet di Unicredit: una questione di UX | Fabio Delton  #IIAS15La Group Intranet di Unicredit: una questione di UX | Fabio Delton  #IIAS15
La Group Intranet di Unicredit: una questione di UX | Fabio Delton #IIAS15
 
Creating a Social Enterprise: Segmentation’s Critical Role in Uncovering Soci...
Creating a Social Enterprise: Segmentation’s Critical Role in Uncovering Soci...Creating a Social Enterprise: Segmentation’s Critical Role in Uncovering Soci...
Creating a Social Enterprise: Segmentation’s Critical Role in Uncovering Soci...
 
IBM Digital Experience 2015 - APPLICATION MODERNIZATION IN THE DIGITAL EXPERI...
IBM Digital Experience 2015 - APPLICATION MODERNIZATION IN THE DIGITAL EXPERI...IBM Digital Experience 2015 - APPLICATION MODERNIZATION IN THE DIGITAL EXPERI...
IBM Digital Experience 2015 - APPLICATION MODERNIZATION IN THE DIGITAL EXPERI...
 
Knowledge Matters Issue 15 - Technology at Concern
Knowledge Matters Issue 15 - Technology at ConcernKnowledge Matters Issue 15 - Technology at Concern
Knowledge Matters Issue 15 - Technology at Concern
 
Most innovative remote work software solution providers compressed
Most innovative remote work software solution providers compressedMost innovative remote work software solution providers compressed
Most innovative remote work software solution providers compressed
 
What does a digitally transformed company really look like?
What does a digitally transformed company really look like?What does a digitally transformed company really look like?
What does a digitally transformed company really look like?
 
Orientation pdf_merged.pdf
Orientation pdf_merged.pdfOrientation pdf_merged.pdf
Orientation pdf_merged.pdf
 
Driving Change at Scale - Nerdery at Arizona Digital Government Summit - Phoe...
Driving Change at Scale - Nerdery at Arizona Digital Government Summit - Phoe...Driving Change at Scale - Nerdery at Arizona Digital Government Summit - Phoe...
Driving Change at Scale - Nerdery at Arizona Digital Government Summit - Phoe...
 

Plus de Digital Workplace Group

Technology Lab June 2020 - Can intelligent technologies actually improve sear...
Technology Lab June 2020 - Can intelligent technologies actually improve sear...Technology Lab June 2020 - Can intelligent technologies actually improve sear...
Technology Lab June 2020 - Can intelligent technologies actually improve sear...Digital Workplace Group
 
Technology Lab June 2020 - Where to begin in your digital transformation jour...
Technology Lab June 2020 - Where to begin in your digital transformation jour...Technology Lab June 2020 - Where to begin in your digital transformation jour...
Technology Lab June 2020 - Where to begin in your digital transformation jour...Digital Workplace Group
 
Technology Lab June 2020 - Rapid deployment of a custom look-and-feel intrane...
Technology Lab June 2020 - Rapid deployment of a custom look-and-feel intrane...Technology Lab June 2020 - Rapid deployment of a custom look-and-feel intrane...
Technology Lab June 2020 - Rapid deployment of a custom look-and-feel intrane...Digital Workplace Group
 
Technology Lab June 2020 - What does the future hold for intranets? - Valo
Technology Lab June 2020 - What does the future hold for intranets? - ValoTechnology Lab June 2020 - What does the future hold for intranets? - Valo
Technology Lab June 2020 - What does the future hold for intranets? - ValoDigital Workplace Group
 
Technology Lab June 2020 - Bridging gaps in Microsoft365 - Beezy
Technology Lab June 2020 - Bridging gaps in Microsoft365 - BeezyTechnology Lab June 2020 - Bridging gaps in Microsoft365 - Beezy
Technology Lab June 2020 - Bridging gaps in Microsoft365 - BeezyDigital Workplace Group
 
Technology Lab June 2020 - What is the future of enterprise communications? -...
Technology Lab June 2020 - What is the future of enterprise communications? -...Technology Lab June 2020 - What is the future of enterprise communications? -...
Technology Lab June 2020 - What is the future of enterprise communications? -...Digital Workplace Group
 
Paul Miller's 10 digital workplace predictions for 2020
Paul Miller's 10 digital workplace predictions for 2020Paul Miller's 10 digital workplace predictions for 2020
Paul Miller's 10 digital workplace predictions for 2020Digital Workplace Group
 
Paul Miller's digital workplace predictions for 2019
Paul Miller's digital workplace predictions for 2019Paul Miller's digital workplace predictions for 2019
Paul Miller's digital workplace predictions for 2019Digital Workplace Group
 
31 intranet homepage design examples, with screenshots
31 intranet homepage design examples, with screenshots31 intranet homepage design examples, with screenshots
31 intranet homepage design examples, with screenshotsDigital Workplace Group
 
SharePoint - twelve critical success factors that aren't about technology
SharePoint - twelve critical success factors that aren't about technologySharePoint - twelve critical success factors that aren't about technology
SharePoint - twelve critical success factors that aren't about technologyDigital Workplace Group
 

Plus de Digital Workplace Group (10)

Technology Lab June 2020 - Can intelligent technologies actually improve sear...
Technology Lab June 2020 - Can intelligent technologies actually improve sear...Technology Lab June 2020 - Can intelligent technologies actually improve sear...
Technology Lab June 2020 - Can intelligent technologies actually improve sear...
 
Technology Lab June 2020 - Where to begin in your digital transformation jour...
Technology Lab June 2020 - Where to begin in your digital transformation jour...Technology Lab June 2020 - Where to begin in your digital transformation jour...
Technology Lab June 2020 - Where to begin in your digital transformation jour...
 
Technology Lab June 2020 - Rapid deployment of a custom look-and-feel intrane...
Technology Lab June 2020 - Rapid deployment of a custom look-and-feel intrane...Technology Lab June 2020 - Rapid deployment of a custom look-and-feel intrane...
Technology Lab June 2020 - Rapid deployment of a custom look-and-feel intrane...
 
Technology Lab June 2020 - What does the future hold for intranets? - Valo
Technology Lab June 2020 - What does the future hold for intranets? - ValoTechnology Lab June 2020 - What does the future hold for intranets? - Valo
Technology Lab June 2020 - What does the future hold for intranets? - Valo
 
Technology Lab June 2020 - Bridging gaps in Microsoft365 - Beezy
Technology Lab June 2020 - Bridging gaps in Microsoft365 - BeezyTechnology Lab June 2020 - Bridging gaps in Microsoft365 - Beezy
Technology Lab June 2020 - Bridging gaps in Microsoft365 - Beezy
 
Technology Lab June 2020 - What is the future of enterprise communications? -...
Technology Lab June 2020 - What is the future of enterprise communications? -...Technology Lab June 2020 - What is the future of enterprise communications? -...
Technology Lab June 2020 - What is the future of enterprise communications? -...
 
Paul Miller's 10 digital workplace predictions for 2020
Paul Miller's 10 digital workplace predictions for 2020Paul Miller's 10 digital workplace predictions for 2020
Paul Miller's 10 digital workplace predictions for 2020
 
Paul Miller's digital workplace predictions for 2019
Paul Miller's digital workplace predictions for 2019Paul Miller's digital workplace predictions for 2019
Paul Miller's digital workplace predictions for 2019
 
31 intranet homepage design examples, with screenshots
31 intranet homepage design examples, with screenshots31 intranet homepage design examples, with screenshots
31 intranet homepage design examples, with screenshots
 
SharePoint - twelve critical success factors that aren't about technology
SharePoint - twelve critical success factors that aren't about technologySharePoint - twelve critical success factors that aren't about technology
SharePoint - twelve critical success factors that aren't about technology
 

Dernier

10 Things That Will Shape the Future of Education.pdf
10 Things That Will Shape the Future of Education.pdf10 Things That Will Shape the Future of Education.pdf
10 Things That Will Shape the Future of Education.pdfEducationView
 
Audhina Nur Afifah Resume & Portofolio_2024.pdf
Audhina Nur Afifah Resume & Portofolio_2024.pdfAudhina Nur Afifah Resume & Portofolio_2024.pdf
Audhina Nur Afifah Resume & Portofolio_2024.pdfaudhinafh1
 
How to Host a Successful Webinar for Success?
How to Host a Successful Webinar for Success?How to Host a Successful Webinar for Success?
How to Host a Successful Webinar for Success?StrengthsTheatre
 
reStartEvents March 28th TS/SCI & Above Employer Directory.pdf
reStartEvents March 28th TS/SCI & Above Employer Directory.pdfreStartEvents March 28th TS/SCI & Above Employer Directory.pdf
reStartEvents March 28th TS/SCI & Above Employer Directory.pdfKen Fuller
 
FAHAD HASSAN NOOR || UCP Business School Data Analytics Head Recommended | MB...
FAHAD HASSAN NOOR || UCP Business School Data Analytics Head Recommended | MB...FAHAD HASSAN NOOR || UCP Business School Data Analytics Head Recommended | MB...
FAHAD HASSAN NOOR || UCP Business School Data Analytics Head Recommended | MB...FaHaD .H. NooR
 
kids gpaddfghtggvgghhhuuuuuhhhgggggy.pptx
kids gpaddfghtggvgghhhuuuuuhhhgggggy.pptxkids gpaddfghtggvgghhhuuuuuhhhgggggy.pptx
kids gpaddfghtggvgghhhuuuuuhhhgggggy.pptxJagrutiSononee
 
Chapter-4 Introduction to Global Distributions System and Computerized Reserv...
Chapter-4 Introduction to Global Distributions System and Computerized Reserv...Chapter-4 Introduction to Global Distributions System and Computerized Reserv...
Chapter-4 Introduction to Global Distributions System and Computerized Reserv...Md Shaifullar Rabbi
 
127. Reviewer Certificate in BP International
127. Reviewer Certificate in BP International127. Reviewer Certificate in BP International
127. Reviewer Certificate in BP InternationalManu Mitra
 
Chapter-1 IATA, UFTAA, ICAO, FAA, CAA, ATAB, Conventions
Chapter-1 IATA, UFTAA, ICAO, FAA, CAA, ATAB, ConventionsChapter-1 IATA, UFTAA, ICAO, FAA, CAA, ATAB, Conventions
Chapter-1 IATA, UFTAA, ICAO, FAA, CAA, ATAB, ConventionsMd Shaifullar Rabbi
 
Nashon Holloway - Media/Press Kit - Priv
Nashon Holloway - Media/Press Kit - PrivNashon Holloway - Media/Press Kit - Priv
Nashon Holloway - Media/Press Kit - PrivNashonHolloway
 
ASDFSDFASDFASDFASDFOUIASHDFOIASUD FOIJSADO;IFJOISADJF
ASDFSDFASDFASDFASDFOUIASHDFOIASUD FOIJSADO;IFJOISADJFASDFSDFASDFASDFASDFOUIASHDFOIASUD FOIJSADO;IFJOISADJF
ASDFSDFASDFASDFASDFOUIASHDFOIASUD FOIJSADO;IFJOISADJFJulia Kaye
 
STORY OF SUSAN & JUDY - CEREBRAL PALSY.pptx
STORY OF SUSAN & JUDY - CEREBRAL PALSY.pptxSTORY OF SUSAN & JUDY - CEREBRAL PALSY.pptx
STORY OF SUSAN & JUDY - CEREBRAL PALSY.pptxsheenam bansal
 
Blockchain_TezosDeveloperCommunitySNSCE.pdf
Blockchain_TezosDeveloperCommunitySNSCE.pdfBlockchain_TezosDeveloperCommunitySNSCE.pdf
Blockchain_TezosDeveloperCommunitySNSCE.pdfVISHNURAJSSNSCEAD
 
wealth_spend_bharatpeVerse_Analysis .pptx
wealth_spend_bharatpeVerse_Analysis .pptxwealth_spend_bharatpeVerse_Analysis .pptx
wealth_spend_bharatpeVerse_Analysis .pptxAnuragBhakuni4
 
Fireman Resume Strikuingly Text............................
Fireman Resume Strikuingly Text............................Fireman Resume Strikuingly Text............................
Fireman Resume Strikuingly Text............................calvinjamesmappala
 
Moaaz Hassan El-Shayeb - Projects Portfolio
Moaaz Hassan El-Shayeb - Projects PortfolioMoaaz Hassan El-Shayeb - Projects Portfolio
Moaaz Hassan El-Shayeb - Projects Portfoliomoaaz el-shayeb
 
asdfasdiofujasloidfoia nslkflsdkaf jljffs
asdfasdiofujasloidfoia nslkflsdkaf jljffsasdfasdiofujasloidfoia nslkflsdkaf jljffs
asdfasdiofujasloidfoia nslkflsdkaf jljffsJulia Kaye
 

Dernier (17)

10 Things That Will Shape the Future of Education.pdf
10 Things That Will Shape the Future of Education.pdf10 Things That Will Shape the Future of Education.pdf
10 Things That Will Shape the Future of Education.pdf
 
Audhina Nur Afifah Resume & Portofolio_2024.pdf
Audhina Nur Afifah Resume & Portofolio_2024.pdfAudhina Nur Afifah Resume & Portofolio_2024.pdf
Audhina Nur Afifah Resume & Portofolio_2024.pdf
 
How to Host a Successful Webinar for Success?
How to Host a Successful Webinar for Success?How to Host a Successful Webinar for Success?
How to Host a Successful Webinar for Success?
 
reStartEvents March 28th TS/SCI & Above Employer Directory.pdf
reStartEvents March 28th TS/SCI & Above Employer Directory.pdfreStartEvents March 28th TS/SCI & Above Employer Directory.pdf
reStartEvents March 28th TS/SCI & Above Employer Directory.pdf
 
FAHAD HASSAN NOOR || UCP Business School Data Analytics Head Recommended | MB...
FAHAD HASSAN NOOR || UCP Business School Data Analytics Head Recommended | MB...FAHAD HASSAN NOOR || UCP Business School Data Analytics Head Recommended | MB...
FAHAD HASSAN NOOR || UCP Business School Data Analytics Head Recommended | MB...
 
kids gpaddfghtggvgghhhuuuuuhhhgggggy.pptx
kids gpaddfghtggvgghhhuuuuuhhhgggggy.pptxkids gpaddfghtggvgghhhuuuuuhhhgggggy.pptx
kids gpaddfghtggvgghhhuuuuuhhhgggggy.pptx
 
Chapter-4 Introduction to Global Distributions System and Computerized Reserv...
Chapter-4 Introduction to Global Distributions System and Computerized Reserv...Chapter-4 Introduction to Global Distributions System and Computerized Reserv...
Chapter-4 Introduction to Global Distributions System and Computerized Reserv...
 
127. Reviewer Certificate in BP International
127. Reviewer Certificate in BP International127. Reviewer Certificate in BP International
127. Reviewer Certificate in BP International
 
Chapter-1 IATA, UFTAA, ICAO, FAA, CAA, ATAB, Conventions
Chapter-1 IATA, UFTAA, ICAO, FAA, CAA, ATAB, ConventionsChapter-1 IATA, UFTAA, ICAO, FAA, CAA, ATAB, Conventions
Chapter-1 IATA, UFTAA, ICAO, FAA, CAA, ATAB, Conventions
 
Nashon Holloway - Media/Press Kit - Priv
Nashon Holloway - Media/Press Kit - PrivNashon Holloway - Media/Press Kit - Priv
Nashon Holloway - Media/Press Kit - Priv
 
ASDFSDFASDFASDFASDFOUIASHDFOIASUD FOIJSADO;IFJOISADJF
ASDFSDFASDFASDFASDFOUIASHDFOIASUD FOIJSADO;IFJOISADJFASDFSDFASDFASDFASDFOUIASHDFOIASUD FOIJSADO;IFJOISADJF
ASDFSDFASDFASDFASDFOUIASHDFOIASUD FOIJSADO;IFJOISADJF
 
STORY OF SUSAN & JUDY - CEREBRAL PALSY.pptx
STORY OF SUSAN & JUDY - CEREBRAL PALSY.pptxSTORY OF SUSAN & JUDY - CEREBRAL PALSY.pptx
STORY OF SUSAN & JUDY - CEREBRAL PALSY.pptx
 
Blockchain_TezosDeveloperCommunitySNSCE.pdf
Blockchain_TezosDeveloperCommunitySNSCE.pdfBlockchain_TezosDeveloperCommunitySNSCE.pdf
Blockchain_TezosDeveloperCommunitySNSCE.pdf
 
wealth_spend_bharatpeVerse_Analysis .pptx
wealth_spend_bharatpeVerse_Analysis .pptxwealth_spend_bharatpeVerse_Analysis .pptx
wealth_spend_bharatpeVerse_Analysis .pptx
 
Fireman Resume Strikuingly Text............................
Fireman Resume Strikuingly Text............................Fireman Resume Strikuingly Text............................
Fireman Resume Strikuingly Text............................
 
Moaaz Hassan El-Shayeb - Projects Portfolio
Moaaz Hassan El-Shayeb - Projects PortfolioMoaaz Hassan El-Shayeb - Projects Portfolio
Moaaz Hassan El-Shayeb - Projects Portfolio
 
asdfasdiofujasloidfoia nslkflsdkaf jljffs
asdfasdiofujasloidfoia nslkflsdkaf jljffsasdfasdiofujasloidfoia nslkflsdkaf jljffs
asdfasdiofujasloidfoia nslkflsdkaf jljffs
 

Becoming a digital workplace leader Intranet Now sep 2014

  • 1. Becoming a Digital Workplace Leader: the big shift from intranet management Elizabeth Marsh, DWG & Kate Simmons, Allen & Overy Intranet Now London – September 2014
  • 2. Twitter: @dwg www.digitalworkplacegroup.com Who we are 2 Kate Simmons Senior Digital Manager Allen & Overy @katesimmons77 • 14+ years digital channel management across intranet/ internet. • Digital manager with particular interest in digital transformation within organisations, psychology of technology. Elizabeth Marsh Director of Research DWG @digitalsanity @dwg • 10+ years intranet/ KM management at T-Mobile, Reuters. • 6+ years research lead at DWG. • Co-author: “The Digital Renaissance of Work” (2014). Curious fact… usually has a flute in her hand if on stage. Curious fact… last year completed a psychoanalytic psychotherapy course, study on-going.
  • 3. Twitter: @dwg 9 things we’re learning about the shift from intranet to digital workplace management… www.digitalworkplacegroup.com 3
  • 5. Twitter: @dwg www.digitalworkplacegroup.com #1 Intranet at heart Source: http://www.digitalworkplacegroup.com/2013/12/03/why-is-the-intranet-still-important-in-era- 5 of-the-digital-workplace
  • 6. Twitter: @dwg www.digitalworkplacegroup.com #1 Intranet at heart 6 In 2012 In 2014 Source: Allen & Overy 2014
  • 9. Twitter: @dwg www.digitalworkplacegroup.com #2 New opportunities Source: Allen & Overy 2014 9
  • 10. #3 Digital workplace manager “DNA” Twitter: @dwg www.digitalworkplacegroup.com 10
  • 11. Twitter: @dwg www.digitalworkplacegroup.com #3 Digital workplace manager “DNA” 11
  • 12. Twitter: @dwg #4 Intranet manager positioning www.digitalworkplacegroup.com 12
  • 13. Twitter: @dwg www.digitalworkplacegroup.com #4 Intranet manager positioning 13 Intranet Manager Digital Workplace Manager Focus on intranet and integrated systems Broader focus across tools, people, and in some cases, physical workplace. Focus on online employee experience within the browser (intranet and integrated or linked applications on desktop and mobile) Focus on online employee experience within and beyond the browser (across applications, devices and locations) Management of intranet development or re-design projects with focus on content and design. Delivery of large scale, complex technology programmes with focus on business processes. Deeper knowledge of technical solutions. Engaging stakeholders in the intranet vision and strategy Engaging a broader set of stakeholders. Managing perception of loss of autonomy for some. Advising senior executives on digital trends and opportunities Engaging and representing the user. Championing user-centred design for the intranet. A deeper understanding of new ways of working and application of user experience principles at level of the whole digital workplace. Provide management of the intranet service. Planning, organizing and coordinating intranet activities. Provide leadership across owners of diverse systems as well as the digital workplace team. Challenging the status quo. Inspiring others. Providing ‘bridge’ between business and IT needs and view of the intranet. Becoming a facilitator between IT and the business in order to work towards a more seamless experience of workplace technology. Source: Becoming a Digital Workplace Leader: the big shift from intranet management, DWG 2014
  • 14. Twitter: @dwg #5 From management to leadership www.digitalworkplacegroup.com 14
  • 15. Twitter: @dwg www.digitalworkplacegroup.com #5 From management to leadership Source: Heart of England Co-operative Concert Orchestra 2013 15
  • 16. #6 Birth of the digital workplace team Twitter: @dwg www.digitalworkplacegroup.com 16
  • 17. Twitter: @dwg www.digitalworkplacegroup.com #6 Birth of the digital workplace team 17 The digital workplace team may include management of a range of digital tools: • Intranet and collaboration platform(s) • Online meeting tools including web conferencing • Event and travel booking • Email and instant messaging • Unified communications tools • Social networking • Internal and external communities • Extranet services • Corporate website.
  • 18. Twitter: @dwg www.digitalworkplacegroup.com #6 Birth of the digital workplace team 18 • Intranet and website management • Psychology • Social • Collaboration • Strategy • Lawyer • Business improvement • Collaboration • Broadcasting • Strategy • eBiz • Client solutions • Product dev • Collaboration • Strategy • Leadership • Tech lead • Support • Social • Video editing Head of Digital Senior Digital Manager Digital Managers x2 Digital Exec plus Assistants x4 Source: Allen & Overy 2014
  • 19. Twitter: @dwg www.digitalworkplacegroup.com 19 #7 Making the transition
  • 20. Twitter: @dwg www.digitalworkplacegroup.com #7 Making the transition 20 Start the dialogue/ articulate vision Make the business case Gain stakeholder buy-in Establish a steering group Focus on employee experience Leverage transformation Source: Becoming a Digital Workplace Leader: the big shift from intranet management, DWG 2014
  • 21. Twitter: @dwg www.digitalworkplacegroup.com 21 #8 A rose by any other name
  • 22. Twitter: @dwg head of workplace strategy digital workplace architect enterprise digital services manager internal digital channels www.digitalworkplacegroup.com #8 A rose by any other name 22 vice president of intranet & digital workplace consultant digital workplace manager employee workplace manager head of employee digital experience director of end user computing senior manager digital channels digital strategist senior manager Internal digital strategy director of workforce enablement employee engagement & collaboration manager senior manager – web & workplace strategy portal manager head of connected technologies Source: LinkedIn.com
  • 25. Twitter: @dwg www.digitalworkplacegroup.com 25 END Questions over coffee, lunch…