Magento Platform. Development, maintenance, SLA.

1. E-Commerce
Technology

2. What do we work with?
Reliable platforms. Safe technologies.
•
PHP – A technology ofted used and perfoect for Web 2.0
services, with a lot of programmers and companies
supporting it.
•
MySQL – Efficient and scalable database used by
services storing lots of data (such as Facebook)
•
Memcached – Super-quick, distributed (many servers)
cache
•
Varnish – Accelerator (http cache), before application
servers
2

3. Safe implementations
•
Careful requirement analysis coupled with our experience guarantee
tailoring the e-store to suit the company
•
Detailed milestones – guarantee that the deadlines are kept
•
Online testing available to check the mechanisms
•
We test everything. More than once. Security tests, efficiency tests,
critical tests – after data import, before starting the system
•
Complete documentation
•
Agile management methodologies
3

4. Technology
Quality Assurance
• User-Centered Design
• Interenal quality control at all the stages of a project
• Best practices of implementation included already in the
contract!
• Mandatory documentaion covers implementation, maintenance,
development
4

5. Technology
Implementation – Quality Assurance
Documentation and tests are both obligatory in each project.
1.
Functional project, integration analysis
and interactive prototypes at the
design stage
1.
2.
2.
Technological conception and system
architecture at the design stage
3.
Technical documentation for
administrator and developer
3.
4.
5.
4.
Test plan
5.
User documentation – Magento and
modifications (regularly updated)
6.
Plans for extraordinary circumstances
(when resigning from hostingu and
maintenance)
6.
7.
8.
UI Tests
Security tests together with report on
the application’s weak side
Error handling testing
Basic scnearios tests
Regression tests and Smoke Testing –
after adding new functionalities
(maintenance)
Recovery testing
Integration tests
Acceptance tests
5

6. Technology
Our experience in migration
•
Tivi.p (Agora) – complete infrastructure
change without changing the layout
•
Intymna.pl – changing the store + ERP
implementation
•
TVN – Medical Tribune (TVN Med) –
infrastcutrue change of live and video
transmission
•
Ministry of Economy – system change from
Lotus Notes
•
Polska Presse – importing 3 thousand films
from Youtube to SimpleStorage, replacing all
the Embed codes in Naszemiasto.pl and
satellite services for Video CMS codes
•
Numerous migrations to WellCommerce
from: Clickshop, Shoper.pl, Prestashop, KQS,
Sote, osCommerce, Gekosale, EPRO
We’ve chosen Divante because we appreciate
the quality of their solutions, transparent
partnership and communication. Divante
identifies our needs and ofter assists while
creating new concpets but first of all – it
delivers us amazing products. Divante
enthusiastically embraces new challenges and is
open for any our suggestions.
- Marcin Stalij, Development Director in A2
Multimedia (TIVI)
We’ve been watching carefully Divante’s
growth. The company can join prodcut
innovations wih exquisite customer service,
which makes it a succesful match for their many
Polish and international clients.
– Michał Żyliński, Developer Evangelist,
Microsoft Poland
6

7. Technology
Maintenance and platform development
• Most our clients use our specialists based of framework contracts
and booking their time in a form of a monthly bill for a discount
price.
7

8. Technology
Application maintenance standards after implementation
Maintenance includes access to the whole team of specialists:
•
•
•
•
•
•
•
Programmers (changes, optimizations, new functionalities)
Interaction designers (changes, optimizations, AB tests)
Graphic designers (creations, banners, newsletters)
Webmasters (preparing newsletters, creations, changes)
Administrators – at least two (application support, server and cache assistance)
AdWords specialists (campaign management assistance, optimization, monitoring)
SEO specialists – service optimization, safety audits
Throughout the development, you can reach any of the
implementation team members!
•
•
•
All the hours estimated for any project cover performance tests, security tests – we
guarantee that the new functions will work and won’t break the current ones.
Warranty – error correction in any application is free-of-charge – we care for the success.
Good practices: project development, code creation, management – are included into
the contract.
8

9. Technology
Maintenance and development – standards
•
A system should be continuously developed based on the user feedback.
•
Together with a client, we settle for a monthly hour budget for the development. Together,
we define the development directions and the project manager who, together with the
Client’s representative, uses any necessary Divante resources to achieve the goal.
Additional rules
•
The hours not spent in a given month can be used in the next one (but you lose them after
2 months)
•
Monthly report based on work monitoring system presents how many hours have been
spent on what
•
As part of a contract, we also provide SLA and reaction times, as well as system warranty
9

10. Technology
Hosting and SLA
Internet
•
•
•
•
Security
Traffinc scalability of the store
Automatic monitoring
SLA warranty
Łącza
do
sieci
Internet
powinny
wynosić
min.
100Mbit/s
Firewall/Zabezpieczenia
dostarczane
przez
DataCenter
ochrona
przed
atakami
DoS
i
inne
Systemy
zewnętrzne
1Gbit/s
Klaster
bazodanowy
MySQL
5.1.
Bez
dostępu
z
Internetu.
cache1.prod.sklep.pl cache2.prod.sklep.pl
Magistrala
integracji
–
SSL/VPN
Serwer
kopii
zapasowych.
Bez
dostępu
z
Internetu.
db1.prod.sklep.pl
db2.prod.sklep.pl
app1.prod.sklep.pl app2.prod.sklep.pl
backup1.sklep.pl
10

11. Technology
Mintenancne and development – SLA
•
All the changes to any application
are versioned (SVN), new versions
are created in branches
•
Separate development, test,
production environment
•
All changes have to go through the
ticket system
•
•
Transactional, automatic deployment
on all the production servers with the
possibility to redeem the changes.
Development
Prod
uctio
n
Testing
Production
Automated tests (checks, http,
functional) after each deployment
11

12. Magento – multi-store, multi-language platform
Demo?
http://www.magento-mall.com/
http://demo-admin.magentocommerce.com/index.php/admin/

13. Flexibility
Super-flexible products (EAV), configurational, variants, virtual,
Free category editing, multistores, landing-page

14. Platform – marketing and sales
Clicable discounts and special offers: cart, individual, client group, price discounts
and much more.

15. User-Centered
Design
15

16. How do we work with clients in
UCD?
• Collecting requirements
• Timetable
• Scenarios and diagrams
• Structure
• Prototypes
• Product documentation
• Graphic design
• Change management– Support system
• Maintenance – Support system
16

17. Contact
http://divanteltd.com