The Magic of Human Connections
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The document discusses the importance of human connections and relationships. It summarizes research showing that social and physical pain activate similar brain regions, and that loneliness and lack of social connections can negatively impact mood and performance. The author advocates taking time to build social connections both personally and professionally. In work contexts, collaboration and breaking down silos can boost innovation, performance and results. The document provides suggestions for fostering connections and serendipity in distributed teams, such as random video calls, communities of practice, and creating conditions that facilitate chance encounters.
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The Magic of Human Connections
- 1. Emily Webber @ewebber The Magic of human connections November 2021 Emily Webber @ewebber
- 2. Hello, I’m Emily Webber @ewebber emilywebber.co.uk Emily Webber @ewebber
- 4. Emily Webber @ewebber Maslow’s hierarchy of needs Self-actualisation Esteem needs Social Safety needs Physiological needs
- 5. Emily Webber @ewebber Maslow’s hierarchy of needs
- 6. We are wired to connect Emily Webber @ewebber Photo by John Barkiple
- 7. The FOMO is real Emily Webber @ewebber (Fear Of Missing Out) Why It Hurts to Be Left Out The Neurocognitive Overlap Between Physical and Social Pain Naomi Eisenberger and Matthew Lieberman
- 8. Emily Webber @ewebber “We intuitively believe social and physical pain are radically different kinds of experiences, yet the way our brains treat them suggests that they are more similar than we imagine.” Matthew Lieberman, Neuroscientist
- 9. Emily Webber @ewebber Languishing the lockdown condition
- 10. Image Manshen Lo from New York Times Emily Webber @ewebber “[Languishing] is prevalent now because of the lack of real-time social contact with those you care about and feeling less in control of events, and the future, due to the pandemic and its direct effect on one’s lifestyle.” Cary Cooper, Professor of Organisational Psychology and Health
- 11. Emily Webber @ewebber “The people who survive stress the best are the ones who actually increase their social investments in the middle of stress, which is the opposite of what most of us do.” Shawn Achor
- 12. Photo by Elinor Hills Emily Webber @ewebber “Turns out that the simple act of making a new social connection, talking to a stranger on a train, or even at a coffee shop can significantly increase our positive mood.” Dr Laurie Santos, Professor of Psychology at Yale
- 13. Emily Webber @ewebber Take time to build your social connections
- 14. Emily Webber @ewebber What does this mean in the workplace?
- 15. Emily Webber @ewebber Organisations are collections of people
- 16. Emily Webber @ewebber Together, we can do amazing things Photo by James Wainscoat
- 17. Emily Webber @ewebber “Human communities can develop a sort of collective intelligence that is greater than the members’ individual intelligence” Alex Pentland, Professor at MIT
- 18. Emily Webber @ewebber Groups vs individuals solving problems A Comparison of Individuals and Small Groups in the Rational Solution of Complex Problems Marjorie E. Shaw Groups Individuals Percentage of correct answers
- 19. Emily Webber @ewebber “Companies don't have ideas; only people do. And what motivates people are the bonds and loyalty and trust they develop between each other.” Margaret Heffernan Forget the pecking order at work
- 20. Emily Webber @ewebber Silos of knowledge, information, expertise, learning, support, work and decision making Image © Tacit London ltd
- 21. Emily Webber @ewebber Lonely people don’t do so well at work Performance Workplace Loneliness No Employee an Island: Workplace Loneliness and Job Performance, Sigal Barsade and Hakan Ozcelik
- 22. Emily Webber @ewebber Collaborate with others for better results
- 23. Emily Webber @ewebber The importance of connecting with people across your organisation
- 24. Serendipity the unexpected and fortuitous outcomes that come from chance encounters Emily Webber @ewebber
- 25. Emily Webber @ewebber Making work visible
- 27. Emily Webber @ewebber “If a building doesn’t encourage [collaboration], you’ll lose a lot of innovation and the magic that’s sparked by serendipity.” Steve Jobs
- 28. Emily Webber @ewebber Random coffee forbes.com/sites/ryanholmes/2017/12/11/how-2000-random-coffees-changed-my- companys-culture “Giving people the permission to talk to strangers”
- 29. Emily Webber @ewebber Some ideas about connecting when distributed
- 31. Emily Webber @ewebber Photo © Tacit London ltd Random coffee works really well over video
- 32. Emily Webber @ewebber Find interesting ways to learn about each other Developer community at Etsy built apps on top of the staff directory, gamifying people learning who each other are
- 33. Emily Webber @ewebber Photos by: Jenny Beaumont, Emily Webber, Chris Burns, Randy Silver, Ben Witton and Adrian Howard Find ways to connect that aren’t looking at a zoom screen
- 34. Emily Webber @ewebber Join up through communities of practice Photo © Tacit London ltd
- 35. Emily Webber @ewebber “I immediately linked with another Product Manager where we had dependencies!” Community member “We all support each other and anyone of us would do what we could to help another member of the community.” Community member
- 36. Emily Webber @ewebber I wrote a book in 2016 called Building Successful Communities of Practice Photo © Tacit London ltd
- 37. Emily Webber @ewebber Create the conditions to assist serendipity
- 38. Emily Webber @ewebber Three things to take away Take time to build your social connections Collaborate with others for better results Create the conditions to assist serendipity
- 41. Emily Webber @ewebber Thank you. Emily Webber @ewebber