Face for Business is a telephone answering service, based in the UK, and offers a specialist call answering service for a number of driving schools and independent driving instructors. Using a call handler such as ourselves can offer businesses in this sector a number of benefits. Take a look at our presentation to see how.

1. Face for Business (FFB)
Business Telephone Answering Service
for Driving Schools and Independent Instructors
19/1/2014

2. Agenda
• About Face for Business
• UK Call Handling Statistics
• UK Legislation – mobile phones & driving
• Why we work with Driving Instructors
• How Face for Business works
• Message Only Packages
• Complete PA Packages
• Features & Benefits
• Example call 1 – Kathleen SOM
• Example call 2 – Orchard SOM
• Testimonial – Kathleen SOM
• FREE 7 day trial
• Contact details

3. About Face for Business
• Established in 2012
• Experience Professional Team with Telecoms background
• Answering business calls since 2007
• Previously managed offices - now answer calls for any Company in UK
• Due diligence - Met with customers who use competitors
• Focus on service, no hidden costs at a competitive price
• Professional PA’s with life experience
• Recently profiled as 100 UK SME’s in SBS
• FFB Profiled in the Guardian (online)
• Downing Street Visit – Dec 2013

4. UK Call Handling Statistics
• £31bn – the amount UK businesses are losing per year due to unanswered
client calls
• 72% of callers do not leave a voicemail
• 98% of people believe unanswered calls reflects poorly on your business
• 69% never call back
• 93% of UK businesses (without a call handling service) are missing calls

5. UK Legislation – mobile phones & driving
• It is illegal to drive using hand held phones
• The rules are the same if you are stopped at traffic lights or queuing in
traffic
• It is also illegal when supervising a learner driver
• If caught 3 penalty points & £100 fine
• With hands-free devices you can still be stopped and penalised if the
Police think you are being distracted
• Maximum £1000 fine

6. Why we work with Driving Instructors
• Limited availability to answer calls
• Diary management difficult to manage remotely
• Provide a competitive edge – 45,000 Instructors in the UK
• Ensure a steady stream of business - 1.6m tests per year
• Return on Investment for advertising – to capture every enquiry
• Our service can be fully accounted as a business expense
• The cost of potential missed calls more than justifies your investment
• 1 new pupil – 20 lessons x £20 = £400
• With Referrals - £1000’s
• Research of student driver blogs

7. How Face for Business works
1. Decide which package suits you – Message Only / Complete PA
2. FFB allocates a dedicated PA who is fully briefed on your business
3. We setup call divert - ‘on busy’ and ‘no reply’ or ‘all of your calls’
4. FFB starts answering your calls
5. Messages are sent to you FREE via Email or SMS / Online Portal
6. Call transfer options to landlines & mobiles
7. At the end of the trial, FFB reviews your usage
8. We then place you on the most suitable package

8. Message Only Packages
• A set number of inclusive messages ranging from 30 to 1000 per month
• Free account setup and line activation
• Free 0845 number
• Free Dedicated PA
• Free Pool PA Support
• Free Email messages
• Free SMS messages
• Free Call Recording
• Free Online Portal access to ALL messages
• Free FFB Diary Management
• Pricing from £38 per month

9. Complete PA Packages
• A set number of inclusive calls ranging from 30 to 1500 per month
• Free account setup and line activation
• Free 0845 number
• Free Dedicated PA
• Free Pool PA Support
• Free transfer to UK landlines, 0845 / 0870 numbers
• Transfer to UK mobiles only 10ppm
• Free Email messages
• Free SMS messages
• Free Call Recording
• Free Online Portal access to ALL messages
• Free FFB Diary Management
• Pricing from £55.00 per month

10. Features & Benefits
Dedicated PA - No more missed calls or business opportunities
Resilience - our dual offices provide redundant backup for calls
Image – Promoting professionalism to your clients
Virtual Support – via the FFB online portal
Every call recorded – Giving you peace of mind
Schedule / Diary Management – Track availability / book lessons
Always placed on the optimum package – Value for money
Feedback facility – Ensuring continuous Improvement
Every contact listed in the Phonebook – Familiarisation
No long term contracts – Only 60 days
Fully accountable as a business expense
Geographic numbers – e.g. 0151 / 0161

11. Testimonial – Kathleen School of Motoring
“I would recommend (and have already) Face For Business for their telephone
answer service to any small business that cannot afford or have enough work for a full
time paid PA.
As a driving instructor I am out on the road all day and unable to answer my phone
during lessons or whilst driving. Having Face For Business look after my telephone
calls is a huge relief and help. My dedicated PA understands me and my business, how
I work, and is able to talk to the clients, new and old about me and my service. She
also books them in my diary for me.
When a client calls me to book a lesson, if I am unable to answer the call, they will
simply choose another school and I lose business and money. With Face For Business
taking my calls, I never now miss a new client. I pay to have my website show first
page on Google and this is wasted if I cannot answer the phone. Also, of course, my
existing clients are spoken to and assured that I am out on lessons and an email is sent
to me so I can call them at my earliest convenience.
Thanks to Face For Business and my dedicated PA - you are my life savers!”

12. FREE 7 Day Trial
• No obligation, completely FREE
• Dedicated PA with Pool PA Support
• Full usage of the FFB Portal
• Messages sent by Email or SMS
• Allows you to make an informed decision whether FFB is right for you!

13. Contact Details
• Andy English – General Manager
• Telephone: 0845 031 3232
• Web: www.ffb.co.uk

14. Questions
Thank You