Florence Kalipa is a Project Manager with over 14 years of experience in project management and business analysis. She holds a Bachelor's degree in Computer Science and qualifications in project management and business analysis. She is currently working as a Senior Project Manager at Investec and has experience managing projects in the financial services industry using Agile and waterfall methodologies.

1. Florence Kalipa
239 Willow Brooke Estate, Van Dalen Rd, Ruimsig, 1734
+2783 498 7344 / +2782 389 2424
+2711 291 6122(W)
florencek1976@gmail.com
COVER PAGE NOTE
I hold a Bachelor of Science degree in Computer Science obtained from
the University of Witwatersrand, I am a qualified Project Manager who
obtained my project management qualification at the University of
South Africa.
I am currently working as a Project Manager for Investec and have
about 9 years project management experience coupled with a further 5
years Business Analysis experience.
I have enormous experience in the SDLC process and am applying
PMBOK methodology & Agile principles in managing my projects.
I have a vibrant personality, am well spoken and fluent in both English
and Afrikaans with an additional advantage of two more African
languages.
I know no boundaries when it comes to human interaction and
establishing relationships, and believe that my success in project
delivery can be attributed to my ability to interact and relate to people
of many different cultures.
I understand and subscribe to the value of living the business strategy
and delivering service excellence.
My outlook and attitude towards life is very positive. I’m driven,
committed and take my responsibilities very seriously.
I have a great influence on people, and posses leadership and
mentorship qualities.
I am looking for a company that will value my contribution and ideas, a
company that is innovative and believes in developing its employees.

2. PERSONAL INFORMATION
 Gender: Female
 Marital Status: Married
 Nationality: South African
 Place of birth: Prieska, Northern Cape
 Identity number: 7604140303084
 Driver’s licence: Code B
 Health: Good
EDUCATION AND TRAINING
University of Witwatersrand, Braamfontein, Gauteng
Bachelor of Science in Computer Science and Maths 1994-1998
University of South Africa, Pretoria, Gauteng
Certificate in Practical Project Management 2001
Faculty Training Institute, Rivonia, Gauteng
Diploma in Business Analysis – Not completed 2004
XPert, Rivonia, Gauteng
Certificate in Principles of MS Project (Advanced) 2002
PM Ideas, Bryanston, Gauteng
Intermediate to Advanced Project Management 2009
Rhema Bible Training College, Randburg, Gauteng
Certificate in Ministerial Counselling 2009
Discovery Institute, Sandton, Gauteng
Licence to Lead 2010 -2011
Scrum Sense Alliance 2012
Scrum for Product Owners
Investec, Sandton, Gauteng 2012
Developing Team Leaders
IQ Business Group
Agile Boot camp 2013
Institute of Christian Psychology
BA in Psychology (Clinical & Industrial) 2013 - 2015

3. AWARDS
2010
 Discovery 2010 Finals Star Award Winner in the category of “Outstanding Business Delivery &
Performance”
 Discovery 2nd
Quarter Star Award Winnerin the category of “Outstanding Business Delivery &
Performance”
2001 July
 Promotion to Senior Business Analyst
1993
 2n d
place Winner -1993 Science Olympiad held at Fort Hare University, Eastern Cape.
CURRENT WORK EXPERIENCE
Company : Investec, Sandton Johannesburg
Role : Snr Project Manager
Duration : November 2011 – Date
Assigned Projects Status
Credit Card Transaction Products Analysis
 Real Time Clearing
 VISA Money Transfer / VPP/ OCT
 Authenticated Mobile Transaction
Complete
VISA Compliance Release Complete
Bank Card Security System & Thales Encryption
Upgrade
Complete
DetectIT software Installation Complete
EntraCard software Upgrade Complete
FARE Upgrade Complete
Card400 Hardware & OS Upgrade Complete
Private Bank Account Complete
Data Transformation Complete
Private Bank Account Fee Increase Complete
PVB PoPI implementation Complete
IEBL FSB Board Notice & Mock ORSA
implementation
In progress
Responsibilities
 Manage the project as per the project management principles based on PMBOK & Agile
methodology – see “Responsibilities” under point 2 below.
 Use both Waterfall and Agile to implement projects, as best suited.
 Liaise with vendors or contractors on procurement matters, i. e. contracts, NDAs, invoices,
SLAs etc.
 Prepare Project forecasts, TCO and project budgeting and reporting.
 Report project progress in monthly steering committee meetings

4.  Engage senior management or Executives for decisions required by project stakeholders.
 Prepare presentations for relevant forums that are responsible decision making on project
budgets, architectural and infrastructural designs.
 Manage project management artefacts such as RAID logs, Project Schedules, SOW etc
 Engage Release & Incident Managers on all aspects required within the release
management process.
POPI Project Manager Responsibilities
 Assists Senior Management in Championing a strong POPI culture, where our people at all
levels understand what the requirement of POPI and good information governance is and
their responsibility to deliver it
- Works with managers and to ensure the successful roll out and monitoring of the POPI
project
- Assists, monitors and reports on the POPI plan which include but are not limited to:
o POPI high level gap analysis
o POPI detailed questionnaires
o POPI plan
o POPI implementation
o POPI compliance monitoring
o POPI awareness
o Additional gap identification and closure
- Ensures that all work streams are consistently and effectively assessed in order to
ensure POPI is embedded in all aspects of our business which includes our service design,
communication, marketing, administration, systems, customer service and complaints and
consent handling.
- Manages the implementation (development) of new and meaningful measurements of
POPI
- Implementation of Policies & Procedures
PREVIOUS WORK EXPERIENCE
Company : Discovery, Sandton Johannesburg
Role : Project Manager
Duration : March 2005 – October 2011
Responsibilities:
 Conduct small interviews with the stakeholders identified from initiation paper to get an
understanding of the product.
 Run & facilitate the project kick-off meetings to elicit more information about additional
stakeholders to be included in the project and impacted operational & system areas.
 Produce a project scope of work document or project charter.
 Produce a detailed project plan or schedule in MS Project.
 Proactively identify & manage project risks and with the assistance of project team identify
appropriate mitigation plans.
 Produce all plans applicable during the Planning phase of project & ensure that sign -off has been
received from the relevant stakeholders.

5.  Run with weekly or bi-weekly project meetings to monitor progress and any deviation from planned
time & costs.
 Minute and document on the appropriate project log documents the outcome of the meetings.
 Produce bi-weekly or monthly project status or executive summary reports.
 Motivate and encourage project team members.
 Manage all tasks and deliverables during Testing
 Ensure that a testing scenario session has been held at the appropriate time during the
Requirements definition phase.
 Monitor the process of the documentation of scenarios, test cases, test plans and sign-off
of test plans before testing commences.
 Ensure that sign-off on all phases of the SDLC have been received and filed in the project folder
within the company’s central document server system –Sharepoint
 Run with project post implementation monitoring.
 Prepare all project handover documents including the post implementation review document
 Update project repository and documentswhere necessary and apply the correct configuration
standards.
 Within the PMO office I have the following responsibilities as an experienced team member
 Coach or mentor new recruits or juniors on project management principles and processes.
 Contribute towards the development and improvement of the “Project Management Working
Group” standards and processes.
 As a motivator and coordinator within the PMO I easily establish relationships, have the ability
to bring humour to the table.
Example of m ajor Projects executed as Project Manager
1. Ping An Integration &IP Transfer - Currently in Execution
Discovery acquired shareholding of Ping An Health in 2010; this venture resulted in the Ping
AN Integration & IP Transfer program, which is about integrating Discovery systems with Ping
An Health systems and transferring Discovery’s intellectual property into Ping An Health in
China.
The program has about 5 projects within it and involvessetting up multiple Infrastructure
Environments, Online development, Integration of appropriate system’s that have been
identified for the use of Ping An Health in servicing products.
Development of new products that have been birth through the partnership.
Development of business operating models that will allow for effective business transaction
and communication.
Defining and implementing supporting processes for all business domains in -place.
This program is very demanding and I have been doing project management on all 5 proj ects
for the first 6 months of the program.
Duties or prominent project management skills applied within the program are:-
 Regular communication & daily team meetings with our colleagues in China

6.  Preparation and running of two weekly internal steering committee meetings within
Discovery, excluding project team meetings.
 Preparation and running of two weekly meetings with our Ping AN Health colleagues,
one meeting with the CIO of the Information Technology Company and another
meeting with Ping AN Health Business Executives.
 Preparation of an integrated project plan and constant liaison with project manager in
China.
 Identify and ensure that there’s visibility of risks that may compromise the project &
strategic business objectives.
 Produce Executive Summary on progress of program.
 Regular communication with international clients & close monitoring of planned
activities is crucial as knowledge gaps, language differences; time zone differences
have their own negative effect on progress.
 Documentation is a rigour processes that is followed in this program to close the
language difference challenges as written communication is better than verbal.
 Even more important on this project is to be able to establish and maintain a
relationship with a colleague you have never met; who has very few common aspects
with you even the working culture is extremely different.
2. Medical Tariffs Update and Limits & Benefits Update
These are annual projects executed as part of Discovery’s Year End Revision projects.
The “Tariff Update” project is about updating the system with the increased tariffs for each
billable medical code to what has been derived from the final percentage base increase or
negotiated rate with the different networks.
The Limits & Benefits project e involves updating product benefit limits with values for the
following year inline with the percentage increase applied on client’s medical premium’s for the
following year.
Both these projects have a high residual risk and are projects that contribute extensively to the
company Reserves.
There’s pressure to deliver with very little margin of error as an error is costly either to the
client or the company.
Prominent project management skills employed in these projects are detailed daily tracking and
organisation, people management or application of motivational tactics, as there is a lot of
pressure on this project.
3. Scheme Take-On ( UMED, MMED, LONMIN,ALTRON, REMEDI)
A scheme Take-on project is about bringing on a particular scheme with its own customised
product to be administered by Discovery as a custom scheme.
This project basically touches every system and operational area already functioning within
Discovery. All areas have to be integrated and customised for the servicing of the new product

7. and SLA defined for the new custom scheme.
All possible project management skills, personal tactics and every trick that ones has in getting
the job done is employed in these types of projects.
These projects are typically executed within a pre -defined target date as a period is set from
when a particular scheme has to be within the books of Discovery so as not to inconvenience
the clients within the scheme.
WORK EXPERIENCE-CONTINUED
Company : Discovery Health, Sandton, Johannesburg
Role : Senior Business Analyst – Discovery Health Systems, Admin & Billing System
2001-
2005
Responsibilities:
 Peer review of requirements documents.
 Peer review of sample test cases.
 Be a “project Lead” and apply project management principles in executing all projects allocated
without a project manager.
 Sign-off of Contractor timesheets on Devshed (Time management system) in the absence of Line
Manager.
 Represent Manager in steercoms or meetings when they are on leave.
 Take responsibility for business and systems analysis work on projects
 Facilitate workshops and extract the business requirements from the various user groups and
produce a customer requirement specification.
 Using IDEF0, UML/USE Cases convert or transform customer requirements specifications into
functional specifications or use cases that will form the basis for technical development.
 Analyse systemapplications and functions to resolve user queries or identify opportunities for
modifications in line with user’s needs.
 Facilitate or Conduct customer requirements specifications walkthrough or review sessions with
customers so as to get customer sign-off.
 Facilitate or Conduct functional specifications walkthrough or review sessions with developers and
architects to create an understanding of the functional requirements to be developed.
 Identify relevant testing scenario’s, test data and produce a detailed test plan for testing.
 Coach and direct test analysts during the testing phase.
 Run with the defect resolution proces s during testing – perfect in betweener of developer and test
analyst.
 Collate and file all sign-off documents for the different SDLC phases.
 Document User Manual or Release Notes
 Ensure all relevant project documents are filed or stored in the company’ s central document server
system –Sharepoint
 Update system Master documents where necessary and applicable and apply the correct
configuration standards

8. WORK EXPERIENCE - CONTINUED
Discovery Health, Sandton, Johannesburg
1. Business Analyst – Discovery Health Systems, Admin & Billing System 1998-
2001
Responsibilities:
 Peer review of requirements documents.
 Peer review of sample test cases.
 Be a “project Lead” and apply project management principles in executing all projects allocated
without a project manager.
 Sign-off of Contractor timesheets on Devshed in the absence of Line Manager.
 Represent Manager in steercoms or meetings in the case of absenteeism.
 Take responsibility for business and systems analysis work on projects
 Facilitate workshops and extract the business requirements from the various user groups and
produce a customer requirement specification.
 Using IDEF0, UML/USE Cases convert or transform customer requirements specifications into
functional specifications or use cases that will form the basis for technical development.
 Analyse systemapplications and functions to resolve user queries or identify opportunities for
modifications in line with user’s needs.
 Facilitate or Conduct customer requirements specifications walkthrough or review sessions with
customers so as to get customer sign-off.
 Facilitate or Conduct functional specifications walkthrough or review sessions with developers and
architects to create an understanding of the functional requirement s to be developed.
 Identify relevant testing scenario’s, test data and produce a detailed test plan for testing.
 Coach and direct test analysts during the testing phase.
 Run with the defect resolution process during testing – perfect in betweener of developer and test
analyst.
 Collate and file all sign-off documents for the different SDLC phases.
 Document User Manual or Release Notes
 Ensure all relevant project documents are filed or stored in the company’s central document server
system –Sharepoint
 Update system Master documents where necessary and applicable and apply the correct
configuration standards.

9. TECHNICAL SKILLS
PC SKILLS
1. Operating Systems (PC & Network servers)
 Microsoft NT 4. 0 Server and Workstation
 Microsoft Windows 2007
 Basic UNIX
 DOS
 Macintosh
2. Word Processors
 Word Perfect
 MS Word
3. Spreadsheets
 Microsoft Excel 2007
4. Databases
 Microsoft Access 2007
5. Graphical & Presentation Software
 Microsoft PowerPoint 2007
6. Internet Browsers, Web page designers & e -mail
Software
 Microsoft Internet Explorer 2007
 Microsoft FrontPage 2000
 Microsoft Outlook
 Netscape Communicator/Navigator
7. Data Modelling Tools
 UML
 Visio
 Ms Project
8. Programming Languages (Exposure as part of BSc modules)
 C++
 Pascal
 Java
 Perl
 SML
 SQL

10. LANGUAGES
 Xhosa – native language
 English & Afrikaans – speak fluently and read/write with high proficiency
 Sotho & Zulu – speak, read, and write with basic competence.
INTERESTS
 Children Welfare
 Women’s ministerial gatherings
 Board Games
 Family Excursions
 Swimming , Dancing & Singing

11. REFERENCES
 Mr Themba Baloyi
Discovery Insure Director
Cell: +27 82 899 3577
Tel: +27 529 5979
Email: ThembalihleB@discovery. co. za
 Jannine Goolam
Investec Project Manager
Cell: 084 707 8601
Jannine. goolam@investec. co. za
Norman Blunden
Head of Discovery & Investec PMO (Former)
Cell : 082 854 9793