96% of unhappy customers won't complain and stop using your product or your app. This means that you're actually only talking with 4% of your customers. What are the ways to increase this rate? Here are 7 easy solutions to start today.

5. § Easy to set up and quick to fill for the
customer
§ Ability to get answers to specific
questions
§ Data is easy to analyze and compile
By @Frontapp
Toolbox
Qualaroo for slide-in surveys,
Survey Monkey for long form

7. § Websites are the first place people
look at when they have questions
§ Email is easy to use for your
customers, it feels intuitive
§ Given you have the right tools to reply,
you’ll be able to sort emails and get
back to customers easily
By @Frontapp
Toolbox
Front to sort and deal with incoming emails

9. § Real time conversations allow more
personal exchanges
§ People can ask their questions
immediately instead of leaving the
website
§ New conversations opportunities
thanks to targeted chats
By @Frontapp
Toolbox
Olark

11. § Objective feedback on your app and
how it works (especially on things
you’re not able to see anymore)
§ Ability to interact live and asks the
questions that matter to you
§ Good to share with the entire team
By @Frontapp
Toolbox
Usertesting, live demos :)

13. § Reaching out to customers shows
them that you care
§ Ability to target customers depending
on actions they are taking on your app
§ Response rates are higher for
personalized emails
By @Frontapp
Toolbox
Intercom, Autosend.io, plain email

15. § Easy to find: in app support lets you
make sure people to give up to quickly
§ Can raise retention rates when backed
with great support
By @Frontapp
Toolbox
Your app or service, Front for the customer
suppport

17. § Quick for your customer to fill in and
short for you to go through
§ Adds a fun aspect to your app or
website
The PersistIQ wish box
By @Frontapp

18. Start collecting quality
feedback from your customers
today
CAN WE HELP?

19. Thanks for reading!
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