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Is your omni-channel customer experience seamless?

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Genpact Ltd
Genpact Ltd

Find out how digital and analytics are transforming the customer experience across contact channels.

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1© 2015 Copyright Genpact. All Rights Reserved. Solutions ► Digital enablement ENABLING SEAMLESS OMNI-CHANNEL EXPERIENCE PUTTING DIGITAL TO WORK Social Community E-mail Chat SMS Video Mobile PortalVoice IVR Multi-channel contact infrastructure Agent enablement Smart desk Knowledge base Call recording Workforce management Analytics and Insights Integrated data management Speech and text analytics Real-time next-best action BI/reporting Social media real-time monitor Core systems CRM Master data Core systems - process and products Customer data

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