How can businesses go from good to great in social media? A few case studies.

5. Is there such a thing as a tipping point?

6. “Forest fires
aren’t spread by
influential trees.”
— Duncan Watts,
Principal researcher,
Yahoo! Research

7. Just as viral video and key influencers
are largely mythological, so too is the
idea that there’s a formula for social
media explosion.

8. There are clear tipping points in social
media, but they rarely — if ever —
exist in isolation.

9. The one thing that’s universal?
You have to be good "
before you can be great.

10. Two types of social media tipping points:
• Proactive
• Reactive

11. A proactive tipping
point is a premeditated
move aimed at
launching your
business onto the
national stage.
Photo source: nasa1fan/MSFC on Flickr.

12. Proactive tipping points
The good:
• Happens on your schedule
• Takes the form you decide
• Ready for prime time on Day 1

13. Proactive tipping points
The bad:
• Can be delayed by internal dithering
• Can lack authenticity
• Failure can be disastrous

14. A reactive tipping
point is an unexpected
burst of publicity "
(good or bad) that
lands your business in
the social media
spotlight.
Photo source: ChrisGoldNY on Flickr.

15. Reactive tipping points
The good:
• Saves you lots of promotional dollars
• Helps focus your message
• Creates a sense of urgency

16. Reactive tipping points
The bad:
• Can back you into a corner
• Execs may prefer to “wait it out”
• Little time for a learning curve

17. Proactive case studies:

21. Lessons learned from Little Debbie:
• Be patient. Learn your strengths in
social media and build on them.
• Be willing to invest.
• Create a unifying idea, but multiple
ways to engage your fans.

23. In late 2009, TGI Friday’s embarked "
on a heavy Facebook push called "
“Fan Woody.”
The goal? Reach 500,000 fans, "
and they’ll each get a free burger.

24. The campaign reached its fan goal "
in just 11 days.
Then things started to get ugly.

25. Fans were unhappy with all sorts of stuff:
• Woody was fake
• No burgers past the first 500K fans
(later expanded to 1 million)
• Technical troubles with coupons
• Offer only valid for 4 days

26. But the real problems were in the
strategy:
• Why a TV push vs. Facebook ads?
• Didn’t drive to TGI Friday’s page
• Scenarios weren’t really thought
through

27. By March 2010, TGI Friday’s had disabled
fan comments on the page.
Then “Fan Woody” was deleted altogether, "
taking more than 900,000 fans with it.

28. Lessons learned from “Fan Woody”:
• Walk before you run.
• Plan your media spend (and timing)
wisely.
• Use campaigns to build a long-term
audience, not as one-offs

30. Today, TED is the most-watched lecture
series on Earth.
But that wasn’t always the case.

31. Founded in 1984, TED’s presentations
went largely unnoticed for 22 years.

32. In 2006 and early 2007, TED organizers
made the fateful decision to begin
posting videos online.

33. TED videos became an instant sensation.
A year ago, they had been viewed more
than 100 million times.

34. Today, TED’s views have surpassed "
200 million.
Source: TEDTalks, March 2010

35. Lessons learned from TED:
• Know your assets, and constantly look
for new ways to leverage them.
• Find the line between offering value and
giving away the store.
• Content is, and will always be, king.

36. Reactive case studies:

38. In 2005, Chicago band OK Go
created a rehearsal video of their new
choreographed dance.

39. “If this gets out, you’re sunk.”
— Head of digital media, "
Capitol Records/EMI
Source: Sound Opinions, Chicago Public Radio, March 19, 2010

40. Never meant for public release, the video
was posted by a friend on an early video
site called iFilm.
It soon racked up 300,000 views.

41. “That was about as many records as we
had sold globally at that point.”
—Damian Kulash, lead singer
Source: Sound Opinions, Chicago Public Radio, March 19, 2010

42. As a thank-you to their fans, the band
created another choreographed dance,
this time on treadmills.

43. But that wasn’t the tipping point.

44. After months of languishing on a hard drive,
the video was abruptly posted by the record
label…

45. After months of languishing on a hard drive,
the video was abruptly posted by the record
label…
….on StupidVideos.com

46. The band succeeded in getting the clip
moved to YouTube, where it got "
1 million views on the first day.

47. The band succeeded in getting the clip
moved to YouTube, where it got "
1 million views on the first day.
Today, it has been viewed "
more than 50 million times.

48. OK Go continued to struggle with record
labels for years, until forming their own in
2010.

49. Lessons learned from OK Go:
• Innovation rarely sells itself in a
corporate environment.
• The social media revolution is never
“won.”
• Put profit over public access at your
own peril.

51. In October 2009, Old Spice established
its Facebook presence with a large-scale
ad buy targeting men.

52. In October 2009, Old Spice established
its Facebook presence with a large-scale
ad buy targeting men.
The result was a respectable 175,000
fans.

53. Then they created a work of art.

55. The fan count has since exploded to
536,000.

56. On YouTube, the ad has been viewed
more than 6 million times.

57. Old Spice reacted by focusing most of
its Facebook messaging on its ads.

58. Lessons learned from Old Spice:
• TV ads can still be major drivers.
• When you strike gold, keep digging.
• Find ways to engage your fans beyond
“watch this.”

59. In summary:
The tipping points of social media don’t
happen at random.
Leveraging these moments requires skill,
experience and flexibility.

60. Most of all, you need a willingness to see
the world through your customers’ eyes,
to see what has captured their attention.
Then just bust your butt to make the
most of it.

61. Need more info and inspiration? Be sure "
to check out our blog, TheSocialPath.com

62. Thanks for your time.
David.Griner@Luckie.com
Twitter.com/Griner
TheSocialPath.com
Slideshare.net/Griner