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Helene Gidley
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Delivered at Agile & Beyond 2019 by Helene Gidley and Thomas Meloche of A2Agile, Inc.
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Building better backlogs
1.
A2Agile, Inc. ©
2019 Building Better Backlogs Helene Gidley Thomas Meloche Agile and Beyond 2019
2.
Statements We’ve Heard 2 We
took an hour to estimate one story. We don’t really have anything to demonstrate at Sprint Review. Many of our stories carry over to the next sprint. A2Agile, Inc. © 2019
3.
Captured as Requirement Idea
Requirement 3A2Agile, Inc. © 2019
4.
Requirements in Agile 4 Idea
User Story As a new shopper I can place an item in my cart so that I can purchase more than one item at a time. A2Agile, Inc. © 2019
5.
A Better Way 5 Value Stream Map
Story Map Persona Map Stakeholder Interviews Persona Customer Interviews Wireframes Cogni@ve Walkthrough Idea A2Agile, Inc. © 2019
6.
A2Agile, Inc. ©
2019 Understand Where We Are 6
7.
Map the Value
Stream 77 Value Stream Map Stakeholder Interviews Customer Interviews Idea A2Agile, Inc. © 2019
8.
Value Stream Mapping An
online shopping site 8 Order Request Order Capture Fulfill Order Ship Order Collect Payment Order Returns Process Return Refund Payment Customer Service Rep Shipping Clerk Warehouse worker AR Clerk Customer Customer Customer Service Rep AP Clerk A2Agile, Inc. © 2019
9.
Build Your Own ●
A Michigan based moving company wants to start a new project ● Working in teams of 4-5 people, build your value stream map for a local moving company. 9A2Agile, Inc. © 2019
10.
Value Stream Maps
in Context 10 “I literally have 100 project proposals and it doesn’t feel like anyone is thinking about anything other than their problem.” - COO Order Request Order Capture Fulfill Order Ship Order Collect Payment Order Returns Process Return Refund Payment Customer Service Rep Shipping Clerk Warehouse worker AR Clerk Individual Project A2Agile, Inc. © 2019
11.
Build Persona Models Value Stream Map Stakeholder Interviews Persona Models Customer Interviews Idea 11A2Agile,
Inc. © 2019
12.
Persona 12 ● A description
of a specific fictional person ○ Name, Sex, Age ○ Goals, Motivations ○ Activities, Actions, Use Cases ● Value and select features ● 80/20 Rule ● What NOT TO BUILDA2Agile, Inc. © 2019
13.
Predict the Future 13 ●
Predict the Future ○ Highest Value Features ○ Users Most Want ○ Users Most Need ● Guide Visual Design ● Drive Copy Writing ● Option Sequences ● Used Across Industries A2Agile, Inc. © 2019
14.
Secret #4: Map
Personas Value Stream Map Persona Map Stakeholder Interviews Persona Models Customer Interviews Idea 14A2Agile, Inc. © 2019
15.
Who Are We
Building For? 15A2Agile, Inc. © 2019
16.
Persona Map Ceremony 16 Select
the primary persona for whom an application interface is being developed. ● Small card for each persona ● Large target ● Only one at the center ● Do as a formal ceremony A2Agile, Inc. © 2019
17.
Class Problem: Mobile
app for moving company drivers ● Local mover operating for past 10 years in SE Michigan area ● Founders started company as juniors in high school to make money for college ● Company has grown with offices in Detroit, Ann Arbor, Grand Rapids, Traverse City and Lansing and is expanding fast across Michigan and nearby states ● Need to communicate with drivers in real time about changes to routes for additional pickups, traffic problems, emergencies, and driver assistance ● Provide drivers with method to collect payment from customer at time of goods delivery ● Provide drivers with a way to record their expenses to expedite the reimbursement process 17A2Agile, Inc. © 2019
18.
A2Agile, Inc. ©
2019 Define Personas and Map Them In your groups, define 3-4 personas for the moving company following the Persona Template Put them on 3x5 cards Determine which persona is the Core Persona and which are on the outer rings Place them on a Persona Map 18
19.
Create a Story
Map 1919 Value Stream Map Story Map Persona Map Stakeholder Interviews Persona Customer Interviews Idea A2Agile, Inc. © 2019
20.
The Story Map Time Search for
items Select Item Checkout Receive Item Necessity More Necessary Less Necessary Browse by category Search by Item # Filter by size Select Item and put in cart Enter shipping and billing addresses Enter payment info Create account Submit Order Receive package tracking link Order Request Order Capture Fulfill Order Ship Order 20A2Agile, Inc. © 2019
21.
A2Agile, Inc. ©
2019 Build Your Own Build your story map for the moving company problem for the core persona 2121 Time Necessity More Necessary Less Necessary Activity Activity Activity Meta-Story Meta-Story Meta-Story Meta-Story Order Request Order Capture Fulfill Order Ship Order
22.
A2Agile, Inc. ©
2019 Release Planning ● Choose groups of features that support an end-to-end user experience ● Support all necessary activities with the first release – Minimum Marketable Feature (MMF) ● Improve feature support and add additional features with subsequent releases 22 more necessary less necessary first release second release third release Activity Meta-Story Activity Activity Activity Meta-Story Meta-Story Time
23.
Continued Learning 23A2Agile, Inc.
© 2019 ● Books: ○ The Inmates are Running the Asylum by Alan Cooper ○ About Face by Alan Cooper ● Blogs: ○ https:// www.jpattonassociates.com/ the-new-backlog/
24.
Statements We’ve Heard 24 We
took an hour to estimate one story. We don’t really have anything to demonstrate at Sprint Review. Many of our stories carry over to the next sprint. A2Agile, Inc. © 2019 I have 1500 stories in Jira and don’t know where to start.
25.
Working With You
To Fix Your Backlog 25A2Agile, Inc. © 2019 ● Building A Better Backlog: Product Owner Training July 16-19 ● Multiple touch-points over time ○ Weekly One-on-One coaching sessions ○ Team coaching ○ On-site workshops
26.
A2Agile, Inc. ©
2019 Your Thoughts 26
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