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The Connected Nonprofit: 
Fundraising with NGO Connect 
November 20, 2014
The full recording of the webinar 
is available at: 
http://teamheller.com/webinar-fundraising-ngo-connect/
Today’s Presenters 
Stuart Longley 
roundCorner 
Keith Heller 
Heller Consulting 
Nick Ward 
roundCorner 
Joe Jagassar 
Alliance to 
Save Energy
Let’s start with a question 
Which most closely describes 
your organizational and 
constituent relationship 
management (CRM) tools? ? 
A single 
coordinated 
system that 
brings data 
from different 
departments. 
A few connected 
systems with 
some additional 
docs and 
spreadsheets that 
we coordinate 
together. 
We pull the data 
out of various 
databases and 
manually 
recombine to 
create reports. 
Marbles in a 
clothes dryer.
Online 
Engagement 
Donor 
Mission
The 
Connected 
Nonprofit 
Connected 
Programs 
Connected 
Partners 
Connected 
Staff 
Connected 
Supporters
Think about your systems 
Which systems do use 
to execute your 
fundraising strategy? ? 
Fundraising 
Management 
System 
Marketing and 
Communications 
(email, 
newsletters) 
Online 
Engagement 
Tools (website, 
peer to peer) 
Social 
Engagement 
(Facebook, 
Twitter, 
Instagram) 
All of 
these
Marketing 
Communications 
Fundraising 
• Multi-Channel Marketing 
• Email Marketing 
• Marketing Automation 
• Social Engagement 
• Donor Management 
• Events Management 
• Volunteer Management 
• Grants Management 
Introducing… 
Community 
Engagement 
• Social Intranet 
• Member Community 
• Affiliate/Chapter 
Community 
• Partner Community 
Program 
Management 
• Case Management 
• Call Centers/Hotlines 
• Advocacy/Policy Tracking 
• Grant Portfolios
• Switched from different 
CRM system 
• Reviewed options, but 
selected NGO Connect 
• What was most 
appealing? 
• What are important 
things to consider since 
you’ve been through 
this?
NGO Connect accelerates your path to 
and adoption of Salesforce CRM. 
• Constituent 360 
• Gift Creation 
• Online Forms 
• Events and 
Event Management 
• Reporting
Volunteers 
Community Projects 
Matching & Scheduling Signup 
Inventory Shipments 
Fulfillment 
Packages 
Items 
Sub items 
Products 
ShiftsS kills 
Role 
Memberships 
Third Party Payments 
Reports 
Moves Management 
roundScope 
Flexible 
Online Forms Mapping 
rC Labs 
Page Layouts 
Giving Impact 
Campaign Costs 
Validation Rules 
Auto Acknowledgements 
One Payments 
Giving Tree 
Giving 
Prospect 
Research Reports 
Biographical Accounts 
Giving Wizard 
Installments 
Matching Gifts 
Giving Summary 
Transaction Processing Sustainers 
Batch Gift Entry Tributes 
Batch Upload 
Soft Credits 
General Accounts Units Special Allocations 
Planned Giving 
Lifetime Giving 
Financial CRM 
Gift Memberships 
Grant Management Corporate Underwriting 
Split Gifts 
Refunds In Kind Giving 
Campaigns 
Campaign Asks 
Web Forms Programs 
Leads foundationConnect 
Purchases 
Donations 
Badges 
Events 
Registration 
Meal Selection 
Conference 
Fundraiser 
Gala 
Venue Planning 
Ticketing 
Seat Selection 
Social Sharing 
Web Signup Group Sales 
Grantee Portal 
Milestone Tracking Contact Roles 
Grantee Success 
Reporting 
Grant Making 
Collaborator Portal 
Contacts 
Relationship Web 
Preferences 
Households Addresses 
Organizations 
Account Wizard Case Management 
Salutations 
Activities 
Chatter 
Action Plans 
Easy to make 
Dashbaords 
Query Tool Sharing Rules 
Source Codes 
Timeslots 
Campaign Products 
Waitlists 
Communities Online RSVP
Let’s take a look…
Q & A 
Please use the Questions box 
in the GoToWebinar window 
to ask your questions. 
Stuart 
Longley 
roundCorner 
Keith Heller 
Heller 
Consulting 
Nick Ward 
roundCorner 
Joe Jagassar 
Alliance to 
Save Energy
Insights 
Into CRM for 
Nonprofits 
Donor 
Management 
Apps for 
Salesforce.com 
NGO Connect: Maximizing 
Its Potential 
Making Your CRM Aspiration 
a Reality 
CMS Platforms Guide 
Business Intelligence for 
Nonprofits 
Integrated Suites for 
Nonprofits 
NGO Connect Standard 
Reports 
Resources 
For years, Heller 
Consulting has 
been publishing 
papers to provide 
the nonprofit 
community with 
information they 
need to make 
important 
technology and 
strategic decisions. 
Please take a look 
at the following 
resources more on 
our site, and let us 
know if you have 
any questions. 
TeamHeller.com
When do you apply your strategy? 
Which best describes 
your strategy for interacting 
with your constituents 
all year? ? 
A clear strategy 
planned 
throughout the 
year. 
A good plan for 
the first part of 
the year and a 
looser plan the 
rest 
We know the 
highpoints and 
deadlines, with 
ideas for what to 
do between 
We tend to 
plan in the 
shorter term 
Fire then 
aim
What should be part of your strategy? 
Clear Goals Specific Tasks Focused Reporting
How much time do you have? 
How long before your 
organization can no longer 
be effective using 
your current tools? ? 
1 year 2 years 3 years 
or more 
Not even 
1 year 
We have all we need 
for the long term

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The Connected Nonprofit: Fundraising with NGO Connect

  • 1. The Connected Nonprofit: Fundraising with NGO Connect November 20, 2014
  • 2. The full recording of the webinar is available at: http://teamheller.com/webinar-fundraising-ngo-connect/
  • 3. Today’s Presenters Stuart Longley roundCorner Keith Heller Heller Consulting Nick Ward roundCorner Joe Jagassar Alliance to Save Energy
  • 4. Let’s start with a question Which most closely describes your organizational and constituent relationship management (CRM) tools? ? A single coordinated system that brings data from different departments. A few connected systems with some additional docs and spreadsheets that we coordinate together. We pull the data out of various databases and manually recombine to create reports. Marbles in a clothes dryer.
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  • 8. The Connected Nonprofit Connected Programs Connected Partners Connected Staff Connected Supporters
  • 9. Think about your systems Which systems do use to execute your fundraising strategy? ? Fundraising Management System Marketing and Communications (email, newsletters) Online Engagement Tools (website, peer to peer) Social Engagement (Facebook, Twitter, Instagram) All of these
  • 10. Marketing Communications Fundraising • Multi-Channel Marketing • Email Marketing • Marketing Automation • Social Engagement • Donor Management • Events Management • Volunteer Management • Grants Management Introducing… Community Engagement • Social Intranet • Member Community • Affiliate/Chapter Community • Partner Community Program Management • Case Management • Call Centers/Hotlines • Advocacy/Policy Tracking • Grant Portfolios
  • 11. • Switched from different CRM system • Reviewed options, but selected NGO Connect • What was most appealing? • What are important things to consider since you’ve been through this?
  • 12. NGO Connect accelerates your path to and adoption of Salesforce CRM. • Constituent 360 • Gift Creation • Online Forms • Events and Event Management • Reporting
  • 13. Volunteers Community Projects Matching & Scheduling Signup Inventory Shipments Fulfillment Packages Items Sub items Products ShiftsS kills Role Memberships Third Party Payments Reports Moves Management roundScope Flexible Online Forms Mapping rC Labs Page Layouts Giving Impact Campaign Costs Validation Rules Auto Acknowledgements One Payments Giving Tree Giving Prospect Research Reports Biographical Accounts Giving Wizard Installments Matching Gifts Giving Summary Transaction Processing Sustainers Batch Gift Entry Tributes Batch Upload Soft Credits General Accounts Units Special Allocations Planned Giving Lifetime Giving Financial CRM Gift Memberships Grant Management Corporate Underwriting Split Gifts Refunds In Kind Giving Campaigns Campaign Asks Web Forms Programs Leads foundationConnect Purchases Donations Badges Events Registration Meal Selection Conference Fundraiser Gala Venue Planning Ticketing Seat Selection Social Sharing Web Signup Group Sales Grantee Portal Milestone Tracking Contact Roles Grantee Success Reporting Grant Making Collaborator Portal Contacts Relationship Web Preferences Households Addresses Organizations Account Wizard Case Management Salutations Activities Chatter Action Plans Easy to make Dashbaords Query Tool Sharing Rules Source Codes Timeslots Campaign Products Waitlists Communities Online RSVP
  • 14. Let’s take a look…
  • 15. Q & A Please use the Questions box in the GoToWebinar window to ask your questions. Stuart Longley roundCorner Keith Heller Heller Consulting Nick Ward roundCorner Joe Jagassar Alliance to Save Energy
  • 16. Insights Into CRM for Nonprofits Donor Management Apps for Salesforce.com NGO Connect: Maximizing Its Potential Making Your CRM Aspiration a Reality CMS Platforms Guide Business Intelligence for Nonprofits Integrated Suites for Nonprofits NGO Connect Standard Reports Resources For years, Heller Consulting has been publishing papers to provide the nonprofit community with information they need to make important technology and strategic decisions. Please take a look at the following resources more on our site, and let us know if you have any questions. TeamHeller.com
  • 17. When do you apply your strategy? Which best describes your strategy for interacting with your constituents all year? ? A clear strategy planned throughout the year. A good plan for the first part of the year and a looser plan the rest We know the highpoints and deadlines, with ideas for what to do between We tend to plan in the shorter term Fire then aim
  • 18. What should be part of your strategy? Clear Goals Specific Tasks Focused Reporting
  • 19. How much time do you have? How long before your organization can no longer be effective using your current tools? ? 1 year 2 years 3 years or more Not even 1 year We have all we need for the long term