Getting started with social media as a service channel has its challenges. Picking the right networks, choosing your "social" agents and getting all departments aligned are just a few. Join HelpSocial as we walk you through what to consider when establishing a social customer care strategy.
2. We were customer service leaders at
Rackspace trying to align social media
with customer experience goals.
We needed a platform that could
handle all the challenges.
HelpSocial connects teams and tools to
make helping customers in social media
easier and more efficient. Matt Wilbanks,
HelpSocial CEO and CoFounder
3. 3
87%
After major issue, will stay
and purchase more if the
response felt quick enough.
95%
Millennials expect brands to
be on social for support
inquiries.
70%
Of ages 45-60 expect
brands to be responsive in
at least 3 social networks.
www.helpsocial.com
Consumers expect social customer service.
6. 6www.helpsocial.com
Social in the Enterprise
Social is a communication
channel just like the phone or
email.
Organize the channel so each
piece of the business uses it to
support their objectives.