This document provides an overview of the research practice areas and key themes for 2017 for analysts at HfS Research, an analyst firm focused on business operations and IT services. The analysts' practice areas include intelligent automation, analytics services, HR technology, blockchain, and vertical industries like healthcare and manufacturing. Major themes for 2017 include the impact of technologies like artificial intelligence, robotic process automation, and blockchain. Key research projects for 2017 include blueprints on intelligent automation, analytics in healthcare, and the intelligent OneOffice operating model.