We have compiled the best of the best customer service articles Infinit Contact has published on its blog all throughout 2014. Let us know which one's your favorite!

1. POSTS OF
2014
TOP 5

2. 5
3 CUSTOMER SERVICE NO-NO’S WHEN A
CUSTOMER WANTS TO PULL THE PLUG
Calling in for canceling a subscrip-
tion nowadays has become so
much harder for some customers,
with some taking it to social media
to air their grievances. To save your
company of getting into a viral di-
saster, here are some no-no’s that
you need to take note of when a
customer wants to pull the plug.
Read more >

3. 4 Read more >
HOW TO TURN BAD CUSTOMER SERVICE
INTO YOUR BEST CUSTOMER SERVICE
Bad customer service happens
even to the best of companies.
But how do you turn things
around when it occurs. In this
post, we will discuss how you
can shift an unfortunate cus-
tomer service into your best
customer service delivery.

4. 3
WHY IS INDIA LOSING 70% OF CALL
CENTER BUSINESS TO THE PHILIPPINES
Read more >
India is losing 70% of its call center
business to the Philippines and East-
ern Europe. If this trend continues,
India may lose up to $30 billion in
foreign exchange revenue in the next
decade unless it steps up to its com-
petitors. Here are some reasons why.

5. 2
5 EFFECTIVE TIPS TO INSPIRE
YOUR CUSTOMER SERVICE AGENTS
Read more >
Keeping customer service agents excited,
inspired, and engaged spell the difference
between delivering a positive customer
experience from a negative one. Customer
service is no easy task. There’s no denying
the importance of customer service. It is
important to motivate your customer ser-
vice agents to do the best they can. Here
are five ways to inspire your agents to
greatness.

6. 1
5 SIMPLE YET TAKEN FOR GRANTED
WAYS TO BOOST CUSTOMER LOYALTY
Read more >
It is true that it’s better to invest on customer
loyalty than to acquire new customers. Ex-
perts say that loyal customers spend more,
advertise your product or service for free,
and amp up your brand. The challenge,
though, is turning new customers to repeat
customers and customer service plays a big
role in this transformation. So how do you
boost customer loyalty?

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Infinit Contact is one of the top providers of quality outsourcing contact center
solutions in Asia. We capitalize in the Philippines’ top-rate English speaking
human resources, combined with an experienced and dedicated team of multicul-
tural leaders to deliver high quality, high value services. Infinit Contact’s outsourc-
ing service offerings include: Inbound Services, Outbound Services, Social
Media Services, Call Management System (CMS) IT Solutions, Back-office
Data Management Services