The 10 renowned e banking solution providers of 2021(5)

www.insightssuccess.com
2021 0 06
| Volume- | Issue-
5
BRINGING THE PROMISE OF
DIGITAL TRANSFORMATION OF
INSTITUTIONS LIFE
FINANCIAL TO
SOLUTION PROVIDERS OF
2021
E-Banking
Renowned
T
H
E
ÖZKAN ERENER, CEO
Banking Revolution
Far Beyond
just Banking

Delivering Most
Secured and
Comprehensive
Banking Services
Digitally at
Fingertips
of People
he time has come where businesses must be ready to
Tchange if necessary and align their offerings with
newer technological developments to answers new
market’s needs and address new markets trends. With the
world going more digital, there is a significant shift to
utilizing digital services. It is beneficial for both clients as
well as businesses to deliver the services digitally. When it
comes to finance sector, it has become more important than
ever for financial institutions, private bankers, and wealth
managers to connect with their clients anywhere and
anytime enabling efficient and smooth digital access to
banking services to clients is essential for institutions to
increase the satisfaction of their clients.
Financial institutions have now realized that they need to
accelerate their digital transformation to be on track. They
are finally inculcating the idea of enabling everything at
fingertips. Some of the financial institutions are also helping
private bankers and wealth managers to go through their
digital transformation smoothly and efficiently. It provides
them with up-front digital solutions that allow them to put
their clients at the center of their concern.
With the advancement of technology, the world is looking
for many customized solutions in almost every aspect of
life. Adapting the best of the best methods that enhances the
way of life is always good for humanity. The significance of
being available on online platforms for businesses is the
most essential aspect for any business in the present times
as many people are personally preferring to manage most of
tasks through the mobile applications and websites by
accessing their smart devices.
As everything is driven by money, there will be an
increasing need for online assistance or solutions to meet
the financial needs of the users. Banking service forms the
part of most essential service. Therefore, banks have no
choice but to adopt technology at a fast pace to be
competent and relevant in the market. Most of the people
especially of young generation access everything online and
they like to do all banking functions also digitally.
Editor’s Desk

Besides, financial institutions that provide online
services can also contribute to financial inclusion of
excluded population because maximum people can
benefit from these services all the time. It is possible
to cover all aspects of banking through digital
services. Financial institutions in the world are
capturing a large slice of this market, by offering
digital services. It is also possible to provide much
needed user-friendly features. The efforts to bring
new innovations to financial services industry plays
important role in the sustainable growth of financial
institutions and thereby that makes them renowned.
In this edition of “The 10 Renowned E-Banking
Solution Providers of 2021” we are enlisting
organizations that are most renowned in offering
reliable and innovative e-banking Solutions.
Featuring on the cover of this edition is VeriPark, a
global solutions provider for financial institutions.
Since its inception, the company is helping its clients
to turn their processes into digital environments. It
works collaboratively with clients to develop
innovative technology strategies and solutions,
touching millions of people every day and bringing
the promise of digital transformation to life.
Unveil more such companies and their novel
solutions. Also, while flipping through the pages do
read insightful CXO standpoints and articles written
by our in-house editorial team.
Let’s have a look at this!
sharad@insightssuccess.com
Sharad Chitalkar

CONTENTS
08
Cover Story
Bringing the Promise of Digital Transformation
of Financial Institutions to Life

32
CXO
Leader’s
Viewpoint
A Humanistic View
of Computer Security
20
Article
Banking
Revolution
Far Beyond
Just Banking
Intercash
Customized Global
Payment Solutions for
Your Organization
16
New Access
Enabling Digital Transformation
With Advanced Digital Wealth
Management Platform
22
One Global™
Ensuring Holistic Digital
Financial Services with
Convenience and Security
28
Processware Systems
Facilitating Digitalization
of Financial Institutions
36

sales@insightssuccess.com
May, 2021
Editor-in-Chief
Senior Sales Manager Business Development Manager
Marketing Manager
Technical Head
Technical Specialist Digital Marketing Manager
Research Analyst
Database Management Technology Consultant
Hitesh Dhamani
Managing Editor
Anish Miller
Executive Editor
Sharad Chitalkar
Assistant Editors
Jenny Fernandes
Visualizer
David King
Art & Design Director
Asha Bange
Associate Designer
Kartik Balapurkar
Kshitij S Peter Collins
John Matthew
Sales Executives
David, Martin, Sanket, Samir
Business Development Executives
Steve, Joe, Aidan
Jacob Smile
Aditya Marry D'Souza
SME-SMO Executive
Amol Wadekar Frank Adams
Circulation Manager
Robert Brown Stella Andrew David Stokes
Shubham Dali
Co-designer
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Sourabh More

Brief
Company Name
Founded in 1995 with a global re-branding in 2015, SK Global
Software is a software development company known for
bringing valuable enhancement to the Microsoft Dynamics
channel, with our primary focus on global banking and treasury
automation.
Codebase Technologies (CBT) is a Global Open API Banking
solutions provider that enables banks and financial institutions
to Demystify Digital Financial Services.
Processware Systems was started in 1989 and has firmly
established its position in the software market, as a solutions
provider.
One Global™ is enduring as a global digital life style service
provider that enables the consumers to connect with
technological advancements.
VeriPark is a global solutions provider enabling financial
institutions to become digital leaders with its Intelligent
Customer Experience suite.
TPL is an authorised and regulated Mastercard and Visa
Principal Member providing white-label, European BIN
sponsorship and modular prepaid services.
Intercash is one of the world’s leading providers of global
payment solutions, with a special focus on white-label card
programs.
New Access is a leading provider of a scalable and modular
Core-to-Digital solution suite designed to meet the specific
requirements of the Private Banking and Wealth Management
industries.
SocialEyes Communications is a social media and digital
marketing agency based out of Toronto, Ontario.
PayMaya is the only end-to-end digital payments ecosystem
enabler in the Philippines with platforms and services that cut
across consumers, merchants, communities, and government.
Featured Person
SOLUTION PROVIDERS OF
2021
E-Banking
Renowned
T
H
E
Scott Caudle
CEO
Codebase Technologies
codebtech.com
Guru Murthy
CEO
One Global
oneglobal.com
Catherine
Vanmarsenille
Marketing Director
Kriya Patel
CEO
Intercash
intercash.com
New Access
newaccess.ch
John D. Pantaleon
President & Founder
PayMaya
paymaya.com
SK Global Software
sksoft.com
Samier Khan
CEO
Basel Joudah
Corporate
Communication
Manager
VeriPark
veripark.com
Transact Payments
transactpayment
sltd.com
Aaron Gladman
CEO
Vincent Jeunet
CEO
Worldwide
Interactive Services
worldwideinteractive
services.com
Orlando Vea
CEO
Processware Systems
processwaresystems.com

Bringing the Promise of Digital Transformation
of Financial Institutions to Life
We are helping ﬁnancial institutions to
enhance their customer acquisition,
retention and cross-sell capabilities by
providing proven, secure and scalable
Customer Engagement, Omni-
Channel Delivery, Branch Automation,
Loan Origination and Next Best
Action solutions.
‘‘ ‘‘
COVER STORY

igital transformation is not anymore merely an
Doption for organizations. It has become a means to
future-proofing their business and improving the
customer experience, employee capabilities, operational
efficiency, and business economics. Financial institutions
are increasingly realizing the significance of going digital
and thus, are embracing digital transformation.
With a mission to enable financial institutions to become
digital leaders by delivering world class customer journeys
in digital and assisted channels, VeriPark, a global
solutions provider for financial institutions, was incepted.
With the help of VeriPark's end-to-end seamless customer
experience solutions, financial institutions get the chance to
drive more engaging interactions with their customers or
partners by capturing their needs, gaining personalized
insights, and placing customers at the core of their digital
transformation and innovation.
Founded in Turkey 22 years ago, the company now has
offices in 15 countries worldwide, from Asia over the
Middle East and Europe to the Americas, serving clients in
more than 30 countries. Since its inception, the company is
helping its clients to turn their processes into digital
environments. It works collaboratively with clients to
develop innovative technology strategies and solutions,
touching millions of people every day and bringing the
promise of digital transformation to life.
Comprehensive Offerings
For financial institutions to go digital, they must have
solutions in four areas i.e. Omni-channel Delivery,
Customer Engagement, Branch Automation, and Loan
Origination. VeriPark is helping financial institutions by
providing proven, secure and scalable solutions in these
four areas to enhance their customer acquisition, retention
and cross-sell capabilities. Let’s have a look at its top-notch
solutions.
VeriChannel: A financial institution must have an omni-
channel strategy with a customer-centric approach. As a
reliable and scalable platform for Omni-channel Banking,
VeriChannel sits on top of existing IT systems and allows
for a secure, zero footprint integration with disparate
business applications. VeriChannel offers a secure, unified
platform that empowers organizations to manage seamless,
consistent and engaging customer journeys across multiple
customer touch points, including web, mobile, kiosk, and
even ATMs.
VeriTouch: VeriTouch is a vertical Customer Engagement
(CRM) solution built on top of Microsoft Dynamics 365,
optimized with industry best practices that enable financial
institutions to place customer relationship management at
the core of their digital transformation journey.
VeriBranch: VeriBranch provides a unified frontend, that
empowers branch staff to transform themselves into
universal bankers while supporting contactless customer
journeys in the digital branches. It gives banks all the tools
to transform their branches into high-value sales centers. It
leverages technology to empower branch staff and deliver
unparalleled customer satisfaction. The solution enables
bank employees and technology to work together, with the
right information at their fingertips to execute transactions.
VeriLoan: VeriLoan is a powerful end-to-end digital loan
origination, servicing and collection solution built on top of
Dynamics 365. It allows managing the entire customer
lifecycle in one, unified CRM platform. Covering

everything from pre-screening, onboarding, risk and credit
review, underwriting, disbursement to collection, VeriLoan
automates the entire retail, commercial and corporate loan
processes from start to finish.
VeriLink: VeriLink is the Common Integration Layer
providing out-of-the-box request / response schemas used
by VeriPark’s implementations and by other third party
front-end and internal systems for integration with the host
and core banking systems.
VeriPark is the only company in the industry to provide
omni-channel, customer engagement and origination
capabilities in a single platform. This is what makes
VeriPark a preferred choice for financial institutions to go
digital.
A Proficient Leader Leading by Example
One of the inceptive minds of VeriPark is Özkan Erener,
co-founder and CEO of the company. Ozkan brings an
enriching experience in building delivery channels and
CRM systems for retail and corporate banks, to the table.
Özkan was born in 1970 in Turkey and graduated from
Electronics Engineering at Bosphorus University in
Istanbul. He co-founded VeriPark at 27 years old and has
been heading the company since then, leading by example.
He is actively involved in designing the product roadmap of
the company. Under his leadership, VeriPark has emerged
as a global player dedicated to FSI with 800 employees,
operating in 15 countries.
Ozkan believes that the banking industry is going through
significant changes with the arrival of digital banks, cloud,
blockchains, and similar areas and believes it is a great time
for entrepreneurial initiatives in the industry. He advises
emerging entrepreneurs, who aspire to venture into the
banking industry, to focus on clients' needs in terms of
digitalization, as there is a dire need to do so. Most banks
are already well equipped to compete against established
banks, but are in need of technology to face the emerging
digital neobanks. For now, that is a great recipe for success
for entrepreneurs.
It’s all about Reimagining and Reinventing
The coronavirus crisis has forced many banks to shift to
home working. Some customers and employees may be
longing for things to ‘return to normal’ but others are
finding it difficult to imagine going back to how things
were. It’s likely that some traditional ways of banking will
(and probably should) change for the better. Many banking
leaders are realizing that their teams can do much of their
work productively at home. For the foreseeable future, we
are all going to have to live and work with some form of
physical distancing. VeriPark has the digital banking
solutions to ensure bank employees can work from home,
stay safe and be available to meet the needs of their retail
and business customers, both via digital and assisted
channels.
COVID-19 has transformed the way billions of people live,
work, shop – and manage their finances. According to
VeriPark, in the midst of all the confusion and anxiety,
proactive banks have the opportunity to emerge as a source
of comfort, hope and security for their customers.
How financial institutions deal with the challenges in the
“New Normal” will not only define the future of their
brand; it will significantly affect their customers, employees
Our mission is to
enable financial
institutions to
become digital
leaders.
‘‘ ‘‘
The 10 Renowned E-Banking Solu on Providers of 2021

and the wider economy. To be digital-ready for a post-
COVID-19 world, organizations will not only have to build
resilience, but also reimagine and reinvent their strategies
and operations.
Banks Embracing Digitalization
According to Özkan, it is necessary for financial institutions
to align their offerings with newer technological
developments, especially when it comes to digital banking
or financial mobile apps. He says “The customers are
adopting digitalization so fast. If banks are not present
where the customers are, they will sometimes not be very
meaningful to them. They will have to adapt to what the
customers are using.”
With that said, Ozkan is also of the opinion that banks have
always been good in adapting to new technology. To
exemplify this, he recalls the time when we were only
sending simple SMS messages to each other, instead of
texting or chatting. But, with the arrival of all the
messaging apps, we are now having significant
conversation over WhatsApp with each of the heavy
conversations lasting for multiple days. Now, we are
witnessing banks carrying out such kind of text-based
conversations, chat-based conversations, financial
eligibility discussions, all happening on such kind of
automated, bot-driven conversations. This shows how bank
have been good in following the technology and their
customers. If their customers are now spending more time
looking at Facebook rather than other apps, then banks
have started promoting their offerings over there.
A Roadmap Ahead
VeriPark is now a +800 people organization, working with
clients in more than 30 countries and continues to expand
its wings. Every week, the company has conversations and
meetings with almost 100 different banks from Asia to
America. Through these discussions, it is understanding

how they are reacting to government financing for COVID,
how they're reacting to their clients not coming to branches
etc. VeriPark is extrapolating all these interviews, demands,
challenges, and concerns, and translating those insights into
its product suite.
The fact that VeriPark is focusing into a wide geography is
bringing the company an enormous competitive advantage.
For example, the fact that we were able, many years ago, to
help a bank onboard customers via video for a project in a
country which had just introduced new regulations enabling
video-based onboarding, gave us a massive advantage in
other markets recently, VeriPark’s exposure to different
continents and continuous engagement is enabling the
company to serve the right clients. Its attempt to solve and
enhance their digitalization journey brings a very
interesting competitive advantage for VeriPark when it is
approaching clients in other countries.
Ensuring Customer Satisfaction
“VeriPark has been a valued strategic business partner
both before and during this pandemic. We have loved
working on many successful projects together. For example,
we have built an award-winning infrastructure for all of our
digital channels with VeriPark’s framework. We have also
renewed our retail and corporate internet banking and
mobile banking channels with the latest technology, and we
achieved that together in just one year. We built our CRM
program from the ground up; we are currently running a
pilot system, which we will analyze and develop further. We
are also about to start our Robotic Process Automation
(RPA) journey with VeriPark.”- Esra Beyzadeoglu,
Alternatif Bank Executive Vice President Information
Technologies, Digital Banking and Operations
“Our retail customers started using our contact center and
digital channels much more. If we didn’t have these
capabilities in place, we would have had a lot of issues; it
would have been chaotic. Our corporate customers also
found they could do everything they needed to do using our
mobile app. The reason we were able to do all this was
down to the digital investments we had made with VeriPark.
In fact, we were called upon to share our knowledge and
digital CRM capabilities in other jurisdictions across
Africa, where it became mandatory for all banks to
implement similar processes for tracking customer
interactions and customer issues. We have already deployed
all the VeriTouch CRM modules and they are being used
100%. Soon, we will be launching the Next Best Action
(NBA) module. NBA is focused on using sophisticated rules,
analytics and algorithms to better predict customer needs
and in turn offer more relevant actions and offers leading to
improved wallet share and loyalty. It requires a lot of data,
but will ensure our front-line teams have the customer
insights to cross sell and serve our customers even better.” -
Adewale Salami, Chief Technology Officer, FirstBank,
Nigeria

kimberly Khoury
Paving her Way in Sustainability Development
&
&
The
20
BUSINESSWOMEN
to Watch, 2020
SUCCESSFUL
Most

With a variety of customizable products
and a turnkey solution for our clients,
Intercash is proud to support businesses
and nancial institutions from around the
world.
Aaron Gladman
CEO, Card Services
Intercash
16 | www.insightssuccess.com
May 2021

Intercash
Customized Global Payment Solu ons for Your Organiza on
While most businesses were already trending
towards a more digitized way of life, the
ongoing COVID-19 pandemic has thrust the
world into a digital revolution. All of this has only served to
reinforce the online industry as more and more people
begin to embrace e-commerce.
This pandemic has helped several people and businesses by
forcing them to forego traditional payment methods in
exchange for a more efficient and convenient solution. The
online banking industry has gained significant traction
during this pandemic, and it is believed this trend will
continue even after the health crisis is under control.
Taking this significance into consideration, Intercash is
providing clients with the products and services they need
for success in the Banking industry. Intercash is the world’s
leading provider of prepaid card payment solutions and
technology, with over two decades of experience,
innovation, and satisfied customers. Through PrepaidGate.
their complete and secure payment technology, Intercash
has not only pioneered the prepaid card industry across
borders for a global reach, but also provides services in
multiple languages and currencies alike.
Creating Prepaid Card Programs
Growing from a small business to the thriving company it is
today, Intercash has come a long way over the years. It
began offering card programs exclusively in Canada during
the early 2000s but quickly grew into a global organization.
Intercash now offers payment solutions on both the VISA
and Mastercard networks, supporting North America,
Europe, Asia-Pacific, and Latin America & the Caribbean.
The company recognizes that every client’s payment needs
are unique and can vary depending on the vertical, the
location of the company and many other factors. Its vision
is to provide customized card programs, and other payment
options that are designed to suit the needs of each particular
client.
Managing the Payment Needs
Intercash offers a number of popular payment solutions for
17
|
May 2021
The 10 Renowned E-Banking Solution Providers of 2021

businesses and financial institutions, including reloadable
cards, debit cards, virtual cards, and even wearable NFC
products. More than just its product offering, Intercash
stands apart from the competition with their ability to
customize their solutions for each client’s unique payment
needs.
Additionally, its ability to issue both Mastercard and VISA
cards throughout the world gives Intercash a unique
advantage over most competitors. Intercash also offers a
full suite of card management APIs, allowing for
cardholder-facing functionalities and user experience
elements to take place in any third-party interface.
Complete and Secure Payment Technology
The ability to adapt with the times is critical to the success
of any business. As today’s world continues to evolve as a
result of modern technology, it is imperative for businesses
to not get left behind. This is especially true when it comes
to developing new payment strategies and solutions, as
companies should be incorporating the latest innovative
technology to stay relevant.
As the world becomes more accustomed to the convenience
offered by modern technology, it will be more important for
businesses to align themselves with these technological
developments.
Pioneered the Prepaid Card Industry for Global Reach
Intercash has a unique proposition in the market of e-
banking and digital banking solutions. With one simple API
and turn-key solution, it enables digital banks to launch a
VISA or Mastercard debit card solution in a matter of
weeks and with minimal investment. Its clients are not
required to invest in their own membership or processing
solutions. With their connection to the company, they can
extend global spending accessibility to all their clients'
accounts, while the company manages the card
management behind the scenes. This enables Intercash’s
clients to launch quickly and with minimal resources, and
allows them to compete with the big players in the market.
Fully Customized Touch
Intercash manages to stay fresh by continuously
diversifying into new industries, as well as investing in the
latest technology to ensure their offer remains competitive
and interesting. In addition, Intercash continues its roadmap
to partner with digital innovators, creating great
complementary products to support its solutions and
territorial expansion.
A Proven Leader
With a deep passion for Fintech and quick learning of
complex financial flows, Aaron Gladman is the CEO,
Card Services at Intercash. Aaron is in the lead role in
developing strategic relationships with key players in the
prepaid payment space and responsible for Intercash’s new
product development and global expansion initiative.
He establishes and maintains partnerships for creating new
sales channels via payment platforms, gateways, networks,
and brokers. Aaron guides the internal project management
team, providing direction to design the framework for
international prepaid card issuing programs in multiple
countries and currencies.
Sharing his experience to up and coming leaders in the
industry, Aaron says, “If I were to give any advice to a
budding entrepreneur looking to enter the Banking industry,
it would be to focus on the client experience. Some banks
tend to forget this important rule of business, but it can
make all the difference for your financial institution. This
can be as obvious as offering the prepaid cards and debit
cards client prefer, or something more subtle such as a
branded banking portal for a seamless user journey”.
Services in Multiple Languages across borders
With over 20 years of experience in the Payments industry,
Intercash has developed world-class expertise in payment
management and services. It has become a global leader in
card-issuing over the past two decades, providing turnkey
services to countless businesses and financial institutions
throughout the world.
May 2021

Far Beyond Ju
ince the dawn of time, banks have been at the center
Sof the organized society. The banking sector has gone
to extreme lengths to provide sustainable banking
services. Banking service providers took risks, challenged
the unknown, and changed our ways of life dramatically by
providing sustainable banking services.
Evidently, industrialization and globalization have
revolutionized the banking sector with a focus on economy
increase, and strong progress was made.
The Ground Reality
The approach to solve the global economic problem came
through digitization of banking, that is by switching the
traditional practices and historical knowledge to the new
data-driven practices and real-time insights available using
technology. Here are some solutions to the upcoming
problems.
Ÿ National Security – By 2050, Earth’s population will
have reached 9 billion people and global security will
be increased by over 60%. So, if banking institutions
are aiming to secure the entire population, they will
have to introduce cutting-edge e-banking solutions to
fulfil this requirement.
Ÿ Climate Change – There are already enough factors to
contribute to the global annual emissions and impact the
climate. Vice versa, climate events like drought and
frost are the major disaster to humans. So, going
paperless would be the best option which e-banking
solutions companies provides to us. If not much, but
this can definitely lessen the impact on the deforestation
due to the paperless transactions.
Ÿ Self Sufficiency – The global covid – 19 pandemic made
everyone realize how fragile the globalized economic
Banking Revolution
May 2021

ust Banking
system is. Disruptions left many people without access
to banking transactions. Creating a sustainable self-
sufficient system – e-banking solution providers puts a
strong focus on making banking and financial
transactions available for the people.
The Best Option Currently
The current pandemic has certainly brought banking
businesses to unavoidable risks. Banking businesses have
identified new trends with the increasing number of
requests from clients, while addressing new challenges.
Ultimately, it has ended with digital transformation, as e-
banking solution providers were able to provide innovative
solutions to their customers. As the crisis forced banks to
shift to work remotely, the digital banking solutions ensured
their employees stay safe and are available to meet the
needs through digital channels.
Now, they are ready to change and align their offerings with
newer technological developments to address new market
trends.
The digital transformation of the entire banking industry is
essential for solving the global financial problem. It is
focused on both changing the way people live and
empowering collaboration between the technology and
people.
All-Round Solutions
The solution is not just about bringing a simple
technological app to people; it is also about supporting
them in adopting new concepts of the banking system that
focus on safety to mitigate the risk and ensuring efficiency
to bring profitability. The change is in adopting a new way
in which companies collaborate to secure a sustainable and
efficient supply chain.
It won’t be wrong to mention that in the current business
scenario, digital transformation is the key to meet the
specific requirements of the banking industry.
Even the customers are adapting to new technology, as the
ability to adapt with the times is critical to the success of
any business. As today’s world continues to evolve as a
result of modern technology, it is imperative for the
businesses not to be left behind.
The Takeaway
E-banking solution providers are helping financial
institutions to transform from operational structure to a
complete digital banking environment. These companies are
offering e-banking to customers at their fingertip. They are
providing various digital banking solutions covering all
aspects of banking, right from account opening to all the
banking transactions, and applications for credit. These
companies are also helping other banking businesses in
connecting them with their customers digitally and promote
the products and services.
In a nutshell, e-banking solution providers are helping
customers build a better world – making sustainable
progress and driving positive change in every field.
21
|
www.insightssuccess.com May 2021

Vincent Jeunet
CEO
New Access
May 2021

Enabling Digital Transformation with
Advanced Digital Wealth Management Platform
From last few years we observe a dramatic shift to
utilizing digital services. It is todays even more
important for private bankers and wealth managers
to connect with their clients anytime, anywhere,
conveniently, and efficiently. Enabling efficient and smooth
digital access of banking services to clients is essential for
private bankers and wealth managers to increase the
satisfaction of their clients. In a complex and changing
regulatory environment, New Access helps bankers and
wealth managers connect conveniently and efficiently with
their clients at all times and at any location.
Vincent Jeunet is the CEO of New Access. He has an
entrepreneurial mindset and strong transformation
background. He is a leading and outstanding core-to-digital
solutions player for private banking and wealth
management. Vincent considers it is essential to build
network, be patient, resilient, curious, and determined to
succeed in banking industry.
Leveraging Two Decades of Experience in Wealth
Management
New Access is a leading provider of a scalable and modular
Core-to-Digital solution suite designed to meet the specific
requirements of the Private Banking and Wealth
Management industries. The company enables digital
transformation and improves satisfaction of clients with its
digital front-end solution, including an advisor cockpit,
Client Lifecycle Management (CLM) and a client/EAM
portal.
New Access operates since 20 years exclusively in the
private banking and wealth management sectors, supporting
more than 55 customers, globally. It leverages its extensive
experience in wealth management.
Providing Agile and Scalable Digital Solutions
New Access provides agile and scalable core-to-digital
solutions dedicated to private banks, wealth managers and
asset managers.
A Core-to-digital solution suite of New Access Consists of:
APSYS Core Banking System
•
Inc. CIM Client Data Management System
LAS Electronic Document Management System
EQUALIZER Portfolio Management System
•
Banker’s Front Digital Client Lifecycle Management
•
System
Accelerating Digital Transformation to be on Track
The current pandemic has brought businesses to
unavoidably adapt themselves. In this context, businesses
have first observed a slight freeze of major investments and
projects initiatives. Because of the uncertainty brought by
the situation, financial institutions appeared a bit more
reluctant to pursue their investment strategies.
From end 2020, businesses clearly identified a new trend
with the increasing number of requests coming from clients
willing to continue to digitalize their processes, invest in
their platforms to address new challenges.
In Vincent’s opinion, the crisis itself first marked a huge
stop, but it ended up being an accelerator for financial
institutions after some time. Private Banks and wealth
The 10 Renowned E-Banking Solu on Providers of 2021
23
|

managers have now learned that they need to accelerate
their digital transformation to be kept on track.
Efficient and Smooth Digital Transformation Process
As a provider of award-winning solutions, New Access
allows private bankers and wealth managers to go through
their digital transformation smoothly and efficiently. It
provides them with up-front digital solutions that allow
them to put their HNW clients at the center of their concern.
It supports its customers worldwide with scalable and
modular solutions with openness to third part API’s.
New Access is driven by providing the best service possible
to its clients. It is always looking to find the best
technological partner with the most useful and user-friendly
feature to help private bankers and wealth managers
achieve their business ambitions.
Providing Reliable and Innovative Solutions
As a private banking and wealth management software
provider, main duty of New Access is to be able to provide
prospects and clients with reliable and innovative solutions.
In Vincent’s opinion, businesses have the chance to evolve
in an ever-changing finance industry always bringing forth
new challenges. He believes that businesses must be ready
to change if necessary and align their offerings with newer
technological developments to answers new market’s needs
and address new markets trends.
Vincent states that businesses have a great example of
crypto currency taking more and more space in the financial
landscape, therefore he says software providers must be
ready to address the technological challenges linked to it.
Maintaining Competency by Investing in Technology
and People
To sustain the competency of New Access, Vincent says
that the company first needs to be able to serve its clients
and to fill their rising appetite on digital.
New Access provides an
advanced and comprehensive
Digital Wealth Management
platform supporting the entire
Client Lifecycle Management.
May 2021

From several weeks in Switzerland, there is a birth of an
initiative led by several banks aiming to standardize
compliancy for external asset managers: ‘the WeCan
Group’. More and more banks are joining this association
and Vincent believes that New Access must be ready to
offer standard processes aligned with what WeCan Group
will define. Vincent says that this is where future
investment of New Access will lead to.
On another hand, Vincent says that New Access also needs
to continue to proceed some technological upgrades as it is
its definition as a software provider. It also needs to
continue investing to downgrade the technological debt it
might has and continue investing into digital functionalities
that allow its clients to be in line with their business
ambitions.
Currently New Access has 150 developers, and as it does
with technology it also invests in people to be able to build
a development factory enabling to answer as quick as
possible to its clients and their needs.
“Decisive is a next-generation, ultra-high net worth
advisor. We are growing fast on all levels: investment
opportunities, assets, and clients. And we set the bar very
high, both for ourselves and our business partners. Today,
we are partnering with New Access to accelerate our digital
transformation and we are sure its dynamic and forward-
thinking, best-in-class platform is the right match for us to
service our clients. When our clients win, we win." — Elie
Chamat, CEO of Decisive Capital Management
Satisfied Client
25
|

Mohammed Al-Rashidi
Founder and the Execu ve Chairman
One Global™
28 | May 2021 www.insightssuccess.com

Ensuring Holistic Digital Financial
Services with Convenience and Security
With the advancement of technology, the world is
looking for many customized solutions in every
aspect of life. Improving lifestyle is always on
the bucket list of people and businesses and that's also the
important part of the evolved human culture. Adapting the
best of methods that enhances the way of life is always
good for humanity. The importance of being available on
online platforms for businesses is the most critical aspect in
the present times as many people are preferring to manage
most of tasks through the mobile applications and websites.
The institutions that are able to provide the online services
become more popular with the people. One Global™ is a
Digital Transformation and Innovation Company,
specialized in the fintech arena, with 2 million customers on
board.
One Global™'s vision is to elevate humanity by connecting
life. Started its journey in 2004, the company is a global
player with a strong presence in more than 16 countries
worldwide across GCC, Middle East, North Africa, East
Africa, Europe, US & Canada.
Mohammed Al-Rashidi is the Founder and Executive
Chairman of One Global™. Passionate about the
mobilization of lifestyle services, Mohammed acts as a
transformer to the current infrastructure of verticals
markets.
Driven by In-house Innovation
One Global™ is driven by in-house innovation and offers a
wide range of Mobilized Lifestyle® services via its vertical
markets Og Money™, Og Health™, Og Travel™, Og
Play™, Og Life™ and Og Business, to deliver to
consumers and businesses via native cloud and web hosting
services. In addition, Mobilized Lifestyle® services for
businesses include developing, managing and maintaining
mobile applications, software and websites, software
interfaces and wearables by bridging private and public
cloud across the globe.
Og Business™ is bringing a fully functioning payment
collection and acceptance to all size of businesses. It is
empowering SMEs and Large Enterprises to manage
Receivable Payments. Og Money™ offers one stop shop for
all user's bill payments, top-up, utilities, tuition in smart,
easy and ubiquitous payment experience. Og Travel™
delivers a personalized travel experience; allowing users to
effectively plan and manage their travel experience. Og
Health™ offers digital health services with preventive care
and privacy. Og Play™ delivers high end quality of
entertainment experience through portable devices with rich
contents and services.
On a Way to achieve its mission to offer smart life as a
service
Ÿ Licensed by Central Bank of Bahrain as Payment
Service Provider (PSP).
Ÿ Licensed by Central Bank of Jordan for Nationwide
Biller Hub enabling all billers to post their bills for
electronic payment processing.
Ÿ Mastercard Platinum Digital Vendor Partner,
implementing all Mastercard new innovative services
(MasterPass, MasterCard Send, MDES, QR).
Ÿ Microsoft Golden Partner in Mobility, Midmarket,
Application Development, Cloud & Data Center, ISV,
and Co-Sell competencies.
Ÿ PCI / DSS latest version 3.2.1 certified secured Data
Center.
Ÿ Banking Grade secured Data Vault and tokenization
platform.
Ÿ Digital Identity Steward member within the SSI Sovrin
Network (Identity-for-All).
Ÿ Ability to offer tokenization, Card-on-File to Banks &
Banks Customers & Merchants.
Ÿ Among First in MENA with a Digital Credit Card
payment on Mobile for Mastercard in seamless
customer experience method.
Ÿ Digital Travel & Digital Health innovative player.
Ÿ Digital Goods and Services to multichannel distribution.
The 10 Most Empowering Women in Business, 2021
One Global™
29
|

Delivering Most Comprehensive Solutions
Ÿ Business Automation
Ÿ Distributed Cloud Computing
Ÿ Smart Contract
Ÿ Tokenomics
Ÿ Crypto Gateway
Ÿ Digital Custody
Ÿ Bill Presentment and Payment
Ÿ Credentials on ﬁle (CoF)
Ÿ Wallet as a Service (WaaS)
Ÿ Payment Checkout and Gateways
Ÿ Customer Digital Onboarding
Ÿ Open Identity and Access Management
Ÿ Single Sign-On (SSO)
Ÿ Regulation Technology and Compliance
Ÿ Digital Invoicing and payment collection
Ÿ Dealership network of Agents
Ÿ Vaccine Data Management
Ÿ Wellness Survey
Ÿ Corporate wellness
Ÿ Hotel Travel Booking Engine
Ÿ Ticketing Travel Booking Engine
Ÿ IATA New Distribution Capability (NDC)
Accelerating Digital Services in Pandemic
Pandemic is expediting digital transformation and many
services have been digitalized during it, importantly to
mention Digital onboarding, Contactless Payments, Online
Loans, and real-time data analysis. Also, it is leading to an
increase in Neo Banking.
Strategic Innovation of E-banking companies
In the opinion of Mohammed Al-Rashidi, digital economy
trends that accelerated during the pandemic continue to
present growth opportunities for the wider industry.
“Digitalization will become a simple commodity, so the
challenge will be to establish a cognitive economy –
meaning a completely diﬀerent production ecosystem built
on top of digital solutions.”
One Global (Og) has
innovated a Digital
Transformation and
Corporate Innovation
platform that enables
innovative startups to
enroll their services into
an ecosystem within a
Single SDK to be
consumed by Banks and
Financial Initiations
‘‘
‘‘

To that extend, Og is launching two major projects: Og Hub
and Og Stack. The first is the Startups' village, where young
entrepreneurs go through a schooling journey of business
modeling mentorship, workshops, seminars, conferences,
and challenging activities in Deeptech Technologies'
Programs that help them graduate in becoming better
Intrapreneurs or Elite Entrepreneurs to create their own
companies. The second is the Enterprise Digital
Transformation & Corporate Innovation Platform, to scale
up selective Startups and accelerate Open innovations to the
global markets, incubators, corporate accelerators, global
investors, venture capitalists and various business clients.
Digital Transformation and Corporate Innovation
Platform
One Global (Og) has a Digital Transformation and
Corporate Innovation platform that can enable innovative
startups to enroll their services into an ecosystem that can
fusion their services and others within Single SDK to be
consumed by Banks and Financial Initiations. Within this
platform, one can find for example Digital KYC,
Autonomous Screening for Sanction lists, Credit Scoring,
Wallet, Checkout, and many other services that banks and
financial institutions can embed within their Frontends Apps,
POS, Web, and others that can enable them to achieve
Omni-channels objectives.
Utilizing Technology According to Needs of the
Businesses
Talking about necessity for businesses to align their
offerings with newer technological developments
Mohammed states that it is essential to position all services
of businesses on technologies; however, not all technologies
can serve best needs of the businesses. He says that it has to
be balanced depending on the business nature, needs and
customer segments.
Concise and Meaningful Advice
Mohammed advises aspiring entrepreneurs to build value
chain partnerships within the industry and try to play an
effective role within this value chain.
Envisioning Completion of a Mission
Taking into consideration the company's vision to elevate
humanity by connecting life, and one of its missions to
provide smart life as a service by 2030, Mohammed
envisions that One Global™, within five years from now,
will be halfway to fulfill them.
31
|

Much has been said and done about security in
recent years, both physically and logically.
The appearance of threats grows exponentially and
therefore, more and more powerful software takes care of
the assets of companies, and more impregnable physical
obstacles close the possibility that something is lost, stolen
or accessed, but ... is this enough?
Many argue that yes, or that if the software or hardware that
protects us does not exist today, it will soon be available on
the market. Others of us think that no, that the vision of the
solution is not entirely correct.
Every process, system, technique, procedure or set of linked
elements is just as weak as the weakest link in that chain.
In the case of security, the weakest point in any chain is the
intervening human being.
One might wonder if, being this the case, people cannot be
controlled, and generally we would risk a positive answer.
In fact, we can (and do continually) put multiple means of
secure identification, traceability elements of operations on
critical data, connection logs for audit, authorization levels,
etc., etc., and all this gives us a sense of security extreme,
invulnerable, or at least all we can afford, but ... are we
really as safe as we think?
The answer may not be as clear or concise, much less
definitive.
Why? Because we still have a strategic element that may be
weakened or may not function according to what we need,
and most likely it is not fully covered by all the existing
technology, and this is, the personnel who carry out actions
in the environment.
In general, much of the security is thought to block external
threats, to prevent malicious access, and to have control
over the information or the assets of the company.
We hardly find a company today where information is not
its main asset.
However, what happens when the risk factor is positioned
on someone who has the keys to the kingdom, that is,
access to facilities, data, printers where to dump
information, portable storages, and a whole range of
elements that, in the wrong hands, are more than
dangerous?
We racked our brains and wondered how this could happen?
Can't trust employees? Certainly yes, but only if they are
considered for what they are, human beings and company
capital.
From the management or high commands, a constant but
subtle mistreatment, ignorance about opinions, discredit
about the assertions of our people, the lack of reward (even
moral) for achievements (and perhaps some punishment or
no reward for bad habits and the lack of achievements,
although it sounds bad to us), mistrust, the lack of
formation of a solid work group, and the lack of leadership
among other factors, make the person, this human being
who works as a resource in our company, can fail or violate
security, voluntarily or involuntarily.
On the other hand, from the orbit of the people who work
for us, the feeling of not belonging to the company, of not
being listened to, lack of motivation, non-shared objectives,
fear of losing their job, economic shortages, the lack of
vision of the future in the company and many other
negative elements are realities that may be present among
them.
For the first ones, where control is held by those of us who
lead, the work is not easy but the path is more passable. If
these things are happening to us, perhaps with outside help,
and with our strong involvement and planning, we can
settle or reverse them. Of course, none of this can be done
alone, and it must be done in full conscience by the entire
management and higher ranks.
For the others, the work is much more difficult because we
have no control, and therefore, we must be measuring all
the time the reaction to our actions, the results of each
established condition, the changes generated in these
elements from our maneuvers, and above all, the impact of
our decisions.
Measuring or corroborating is not easy, because to do so
requires a culture of sharing and not compartmentalizing, of
strong and real values that can be felt on a daily basis, of
serious, honest, clear and extreme communication that is
not generated from a day to another, and above all things, of
great vocation.
It is very important to consider that, if the first thing is
happening, the second inevitably is also happening, with
which the panorama becomes much more complicated,
Leader’s Viewpoint

A Humanistic View of
Computer Security
33
|
Daniel Raúl Sachi
Director General
ROI Agile International
May 2021

because two work fronts are opened and to this is added the
variable time, no minor issue in this type of scenario.
We must first change our way of doing things so that
instances of dialogue and common work are opened, and
that, in this way, what is not under our control begins to
change and to be. But this is not going to happen
spontaneously and requires a lot of help.
Communicate (or hyper communicate) as much as possible,
open our game, generate internal opinion groups, perhaps
even generate some quality process or continuous
improvement to stimulate change, and work, for example,
in the adjustment of remuneration according to market and /
or workload, are some first steps to attack the issue in a
general way, but the richest and most productive part is
going to be the one we do with each individual.
We must not forget that we deal with human beings, and
that each human being has their own needs, visions of
reality, feelings and opinions, therefore, there are no single,
generic, or massive solutions. Each fiber must be pulsed in
the correct way for things to change, straighten and produce
the expected results. And we must be good players of this
music.
Here, software and hardware no longer help us. Here the
work is much more profound and casuistic, here the
methodologies are not worth by themselves. At this point,
empathy, a sense of justice, open-mindedness, active
listening and a proactive attitude make for success, and
each achievement will be just a specific and individual
achievement, although perhaps some individual
achievements will have a positive impact in the rest.
The problem is that, generally, in the branches of study
based on technology, we are not prepared for this. Our
variables, although they can be multiple, are always finite,
while in human relationships they are infinite, and even
unstable depending on the occasion, since the same person
can act differently or have very dissimilar views on a
problem depending on the situation, moment and changes
in their own variables (family, friends, health, etc.).
It is necessary to take this issue in depth if we want a true
security installed in our company, if we want to reinforce
our work chain and make sure that our assets are safe.
Perhaps we should change our gaze, perhaps we should at
some point be less technical and more human, perhaps we
should learn to relate more from the person we are rather
than from the position we occupy, and also, we very likely
need help for this.
Coaching activities for managers and middle managers,
organizational climate reviews, internal surveys, and in
general, work on excellence in the treatment of human
capital in companies, are more than valid tools in the
ordering and reaffirmation of the quality of our security, and
as we can guess, they are more on the side of the human
resources areas, than the technology area, therefore, the
time has come to analyze new paths, to travel together with
new travel companions.
A good way to start doing something with this is to make a
list of the negative things that we see in our company
related to personnel or their relationship with them, either
one of those mentioned in this note or others that appear in
the review.
Let's analyze each of the negative factors found in
conjunction with the human resources area (or with an
external advisor on the matter) and see what is being done
or can be done in the short, medium or long term, to solve
them, cancel them or minimize them.
Let's also examine the current impact of each element
found, and also the cost of implementing the solutions in
order to see each problem in its full magnitude.
Only after this, let's plan together with our new partners, the
actions to be developed.
Of course, there is a long way to go, and nothing can be
solved with just a couple of actions, but we must be aware
that, if any of the problems mentioned here is part of the
reality of our company, it is time, without delay, to
undertake the change…
May 2021

Processware
Systems Facilitating Digitalization
of Financial Institutions
With the world going more digital, there is an
increasing need for online assistance or
solutions to meet the financial needs of the
users. Banking service comes under the category of most
essential service. Today, banks have no choice but to adopt
technology at a rapid pace to be relevant in the marketplace.
Most of the people of young generation lead their life
digitally, more on the mobile phone, and expect their
bankers to offer services digitally. They are least interested
in visiting a branch of the bank. Therefore, having access to
banking service anytime is more possible with online
services. Financial institutions should be able to provide
online services, financial inclusion so that maximum people
can benefit from these services anywhere and anytime.
Several fintech companies in world have been able to
capture a large slice of this market, by offering digital
services.
Processware Systems Private Limited is one such
organization which has focused its efforts on bringing new
innovations to financial services industry. Its vision is to
enable financial institutions across the world to adopt the
necessary technology to foster their growth in terms of
customer acquisition, financial inclusion, and product
innovation. It is one of the earliest software product
companies in India. Guru Murthy is CEO of Processware
Systems Private Limited. Established in 1989, Processware
focuses on enterprise products for the Indian market and
product development services for overseas markets.
Designing and Implementing Novel Solutions
Processware’s three-decade journey has seen the software
product industry in India grow to newer heights. During the
early years, many software companies in India focused on
providing services to customers, whereas Processware
focused on developing mission critical applications for
financial services industry.
Processware was the first company in 2011 to provide
BankSoft – a core banking solution on the cloud. It is a
comprehensive solution aimed at meeting the requirements
of the financial institutions. Built on latest technology
platform, the solution offers unparalleled scalability and
security to banks.
Processware has firmly established its position in the
software market, as a solutions provider. The company has
been able to gain the customers confidence in providing
quality solutions to business problems. In an ever-changing
IT scenario, Processware has been able to design and
implement novel solutions for its customers, both in India
and abroad.
Addressing Financial Inclusion of Excluded Population
Processware has a unique suite of solutions to address
financial inclusion. The solutions are completely integrated
into BankSoft Core Banking solution. These solutions
enable financial institutions across the world to
continuously innovate and serve the excluded population.
The strategy of having hub and spoke model, where
branches have extended arm (through agents) to address
larger section of population in hard-to-reach areas will help
in reaching the goals towards financial inclusion.
Being Innovative and Providing Comprehensive Digital
Services
Pandemic has been a catalyst in promoting the online
banking services. Even conservative bankers have realized
The 10 Renowned E-Banking Solution Providers of 2021
May 2021

37
|
Guru Murthy
CEO of Processware
Systems Private Limited
May 2021

the importance of offering digital banking services to their
customers. Pandemic has accelerated the adoption of
technology in the financial services sector.
Constant innovation in the product line and excellent
customer support have been the two key factors in
BankSoft being popular in the market. Processware’s
complete digital banking suite are helping financial
institutions to transform from legacy operational structure
to a complete digital banking environment. It is offering a
comprehensive suite of digital products for retail banking
including digital customer acquisition, credit origination, AI
based credit scrutiny, and doorstep services through assisted
channels.
Covering All Aspects of Banking
Processware provides financial institutions various digital
solutions covering all aspects of banking including
customer acquisition, account opening, transactions, and
application for credit. It helps banks to connect with their
customers digitally to promote the products and offer
several services.
Providing Much-needed User Friendly Features
Processware has been successful in bringing prudent
business solutions through its innovative products for
enterprises in India. BankSoft, ProdMaster and EduSoft
have gained vast reputation with customers in their
respective segments. These enterprise-wide solutions enable
customers to effectively manage their operations and
provide much needed user-friendly features. BankSoft was
the first cloud-based core banking solution in India, which
was launched in 2011. BankSoft has processed more than
50 million transactions on the cloud as on date. BankSoft –
suite of digital banking solutions is helping financial
institutions to attract millennial customers.
Ensuring Secured Access to Financial Data
Mobile banking allows the financial institutions to extend
their customer reach, without investing in physical
Processware Systems
Private Limited is a
leading solution pro-
vider in banking, manu-
facturing, education,
and aerospace mar-
kets around the world.
“
May 2021

infrastructure of establishing a branch. Processware has
developed a full-fledged mobile banking application
running on Android. The application allows the user to
manage all their accounts and transactions with their bank.
The solution has a built-in 2 factor authentication to ensure
secured access to financial data through mobile devices.
Mobile banking solution is completely integrated into
BankSoft Core Banking Solution. The user will be able to
view all their accounts and perform necessary transactions
on the mobile.
Ensuring Successful Journey in Digital Space
Mr. Murthy says that entrepreneurs should have patience to
work in this financial services sector. He says that the
customers expect lot of handholding in the digital space,
since the staff in the bank sometimes may not be quite
skilled in using these platforms. Hence, Mr. Murthy says
that entrepreneurs need to work with customers in ensuring
their journey in the digital space is successful.
Envisioning to be a Pioneer in Digital Banking Space
Processware attributes its success of having long term
relationships with their customers through constant
interaction. The company conducts annual customer meets
to communicate to them the changes in technology,
regulation, and customer behavior. It aims to increase its
customer base to 1000 in the next five years and be
recognized as a pioneer in the digital banking space.
39
|

The 10 renowned e banking solution providers of 2021(5)

The 10 renowned e banking solution providers of 2021(5)

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