Live chat is typically seen as a customer service tool, but after analyzing over 20 million conversations, here's why sales and marketing teams should mobilize around this channel too.

1. Why it pays to chat:
The case for live chat as a channel for growth

2. More conversions, More revenue: on average, website visitors
who chat are 82% more likely to convert to customers and pay
13% more than those who don’t.

3. Every reply counts: one reply makes visitors 50% more likely to
convert. One more reply, 100% are more likely to convert. A
quick chat with 6 messages exchanged increases chances by
250%.

4. Where you chat matters: visitors are 45% more likely to covert
on pages where the intent to purchase is high, like your pricing
page.

5. Bots give you a boost: conversations assisted by Intercom’s bot,
Operator, convert 36% better than those that weren’t.

6. Why live chat isn’t just for
customer service anymore
Read our blog post for more →

7. Here’s the bottom line:

8. Tradeshift: 32% more qualified sales opps with Intercom.
Shortened sales cycle by 18 days.

9. SalesLoft: Intercom drove 40% of sales demos, an 8x
improvement over previous live chat tool.

10. ProsperWorks: After one month, 25% more leads, 19+ new
opportunities.

11. Make every
conversation
count.
Get our Live Chat for Sales Starter Kit now →