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From empathy to research with people
with disability
CSUN Assistive Technology Conference 2021
Andrew Arch
Principal Consu...
Image credit: Attitude Adjuster Cards
apathetic
champion
educated
Accessibility maturity 
Inclusive
design
practices

Understanding people
Understanding people’s:
• needs and wants
• how they behave, feel and think
• why they show such beha...
3 stages of empathy
1. Ability to understand
2. Imagine the experience
3. The desire to act
uxdesign.cc/three-stages-of-em...
Make the desire to act a reality
Awareness
General awareness of disability and accessibility
Understanding
More detailed u...
Confucius is believed to have said
“I hear and I forget. I see and I
remember. I do and I understand.”
Case study 1
Awareness building activity at scale
Case study 1
Awareness building activity at scale
Case study 2
Lunch and learn sessions
Case study 3
User research workshop
Case study 4
User research mentoring
Lessons learned
• Accept that people and organisations are at
different places on the accessibility journey
• Make the ses...
Let’s chat
@Intopia Intopia intopia.digital hello@intopia.digital
Andrew Arch
andrew@intopia.digital
amja
Sarah Pulis
sara...
From Empathy to Research with People with Disability
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From Empathy to Research with People with Disability

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Andrew Arch and Sarah Pulis's presentation from the 2021 CSUN Assistive Technology Conference (#CSUNATC21)

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From Empathy to Research with People with Disability

  1. 1. From empathy to research with people with disability CSUN Assistive Technology Conference 2021 Andrew Arch Principal Consultant amja March 2021 Sarah Pulis Director sarahtp
  2. 2. Image credit: Attitude Adjuster Cards apathetic champion educated Accessibility maturity  Inclusive design practices 
  3. 3. Understanding people Understanding people’s: • needs and wants • how they behave, feel and think • why they show such behaviours, feelings, and thoughts
  4. 4. 3 stages of empathy 1. Ability to understand 2. Imagine the experience 3. The desire to act uxdesign.cc/three-stages-of-empathy-b5f92dc4d511
  5. 5. Make the desire to act a reality Awareness General awareness of disability and accessibility Understanding More detailed understanding of disability and accessibility Inclusion Working alongside people with disability
  6. 6. Confucius is believed to have said “I hear and I forget. I see and I remember. I do and I understand.”
  7. 7. Case study 1 Awareness building activity at scale
  8. 8. Case study 1 Awareness building activity at scale
  9. 9. Case study 2 Lunch and learn sessions
  10. 10. Case study 3 User research workshop
  11. 11. Case study 4 User research mentoring
  12. 12. Lessons learned • Accept that people and organisations are at different places on the accessibility journey • Make the sessions relevant to organisations and their needs • Involve people with lived experience • Involve the audience
  13. 13. Let’s chat @Intopia Intopia intopia.digital hello@intopia.digital Andrew Arch andrew@intopia.digital amja Sarah Pulis sarah@intopia.digital sarahtp

Andrew Arch and Sarah Pulis's presentation from the 2021 CSUN Assistive Technology Conference (#CSUNATC21)

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