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Personalised technical accessibility
training
CSUN 2020
Allison Ravenhall
Digital Accessibility Sensei
@RavenAlly
12 March...
A different take on a11y training
• Players
• Problems
• Proposal
• Plan
• Execution
• Outcomes
Players
2014: Gisele Mesnage sues Coles
Source: bit.ly/abc-gisele-coles
2017: Coles launches Quiet Hour
Source: bit.ly/abc-coles-quiet-hour
Coles Digital
Accessibility manager
2 accessibility analysts
App team:
• 1 business analyst
• 4 developers
• 2 testers
Intopia
Allison
• Training design and delivery
Ricky
• Content creator
Problems
“A whole day of training is too long”
“Not enough time for activities”
“High quality content, low recall”
Managing different personalities
Wide spread of a11y knowledge
Proposal
Train the Coles app team
Multiple, shorter sessions
Role- and tech-specific content
1 : 1 or small group delivery
Referenc...
Plan
1. Modular syllabus
2. Module topics
3. Project plan
4. Lesson plans
Goals
Attendees
Prerequisites
Equipment
Concepts, needs, techniques
Notes
Run sheet
5. Reference materials
Concepts
Impacts to users
Dev and test techniques
Links to WCAG 2.1
Curated articles for more conte...
Execution
A11y concepts, laws, personas
VoiceOver demo
and Q & A with
Scott Nixon
Solo / 2-person sessions
• Assistive technologies
• Site-level principles
• Page-level principles
• Component-level princi...
Statistics
• ~3 months
• 18 lesson plans
• 40 x 2 hour sessions
• 200+ pages of reference materials
Outcomes & reflections
Two full days of training, but spaced
out in a timeline that allows me to
actually absorb it – that was great.
Business an...
I don’t fall asleep even though it’s an
afternoon session so it must be
engaging! I haven’t been bored, that’s
where one-o...
Scott’s session was so helpful, was
very interesting to see the impact
when we don’t do our job well.
Android developer
Prefer training in pairs, hear different
voices, sometimes I get a break, he
can answer when I don’t know the
answer.
Not ...
Participants have a passion for
accessibility, which is an ongoing shift
in attitude and behaviours. This is also
changing...
No one used the reference materials.
Not enough activities.
My time and their money
What next?
Let’s chat
@Intopia Intopia intopia.digital hello@intopia.digital
Let’s chat
@Intopia Intopia intopia.digital hello@intopi...
Personalised technical accessibility training: a case study
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Allison Ravenhall at CSUN 2020: “We want accessibility training for our app team but we don’t want all-day classroom sessions.” How I delivered a different sort of accessibility training program.

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Personalised technical accessibility training: a case study

  1. 1. Personalised technical accessibility training CSUN 2020 Allison Ravenhall Digital Accessibility Sensei @RavenAlly 12 March 2020
  2. 2. A different take on a11y training • Players • Problems • Proposal • Plan • Execution • Outcomes
  3. 3. Players
  4. 4. 2014: Gisele Mesnage sues Coles Source: bit.ly/abc-gisele-coles
  5. 5. 2017: Coles launches Quiet Hour Source: bit.ly/abc-coles-quiet-hour
  6. 6. Coles Digital Accessibility manager 2 accessibility analysts App team: • 1 business analyst • 4 developers • 2 testers
  7. 7. Intopia Allison • Training design and delivery Ricky • Content creator
  8. 8. Problems
  9. 9. “A whole day of training is too long”
  10. 10. “Not enough time for activities”
  11. 11. “High quality content, low recall”
  12. 12. Managing different personalities
  13. 13. Wide spread of a11y knowledge
  14. 14. Proposal
  15. 15. Train the Coles app team Multiple, shorter sessions Role- and tech-specific content 1 : 1 or small group delivery Reference materials
  16. 16. Plan
  17. 17. 1. Modular syllabus
  18. 18. 2. Module topics
  19. 19. 3. Project plan
  20. 20. 4. Lesson plans Goals Attendees Prerequisites Equipment Concepts, needs, techniques Notes Run sheet
  21. 21. 5. Reference materials Concepts Impacts to users Dev and test techniques Links to WCAG 2.1 Curated articles for more context
  22. 22. Execution
  23. 23. A11y concepts, laws, personas
  24. 24. VoiceOver demo and Q & A with Scott Nixon
  25. 25. Solo / 2-person sessions • Assistive technologies • Site-level principles • Page-level principles • Component-level principles • Tools • Ask me anything, wrap up, retro
  26. 26. Statistics • ~3 months • 18 lesson plans • 40 x 2 hour sessions • 200+ pages of reference materials
  27. 27. Outcomes & reflections
  28. 28. Two full days of training, but spaced out in a timeline that allows me to actually absorb it – that was great. Business analyst
  29. 29. I don’t fall asleep even though it’s an afternoon session so it must be engaging! I haven’t been bored, that’s where one-on-one helps. iOS developer
  30. 30. Scott’s session was so helpful, was very interesting to see the impact when we don’t do our job well. Android developer
  31. 31. Prefer training in pairs, hear different voices, sometimes I get a break, he can answer when I don’t know the answer. Not more than 4-5 people, would otherwise lose the opportunity to ask questions and get personal space. Tester
  32. 32. Participants have a passion for accessibility, which is an ongoing shift in attitude and behaviours. This is also changing their team culture. Coles post-program review
  33. 33. No one used the reference materials.
  34. 34. Not enough activities.
  35. 35. My time and their money
  36. 36. What next?
  37. 37. Let’s chat @Intopia Intopia intopia.digital hello@intopia.digital Let’s chat @Intopia Intopia intopia.digital hello@intopia.digital @RavenAlly

Allison Ravenhall at CSUN 2020: “We want accessibility training for our app team but we don’t want all-day classroom sessions.” How I delivered a different sort of accessibility training program.

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