7. 7
People don’t want to buy a quarter-inch drill.
They want a quarter-inch hole.
- Theodore Levitt
Source: https://pbs.twimg.com/media/CZRQihgWEAIxygg.jpg:large
8. 8
Why the user wants the hole in the first place?
If it’s for bookshelves, why not create shelves
that do not require drilling into the walls?
- Don Norman
Source: http://johnnyholland.org/wp-content/uploads/day3-2.jpg
104. I’m Ivan, find me at
104
tw.linkedin.com/in/ivangraphic
medium.com/@ivangraphic
ivangraphic@gmail.com
The slides will keep up-to-date at
www.slideshare.net/IvanWei2/